*"Mary Lou Carey"
> *Cc: *voiceops@voiceops.org
> *Sent: *Saturday, January 8, 2022 5:11:36 PM
> *Subject: *Re: [VoiceOps] Misrouting 911 Calls?
>
> I filed a complaint with the FCC about a year ago.
> The FCC reached out to Comcast and Comcast reached back out to
On Sat, Jan 8, 2022 at 5:21 PM Mary Lou Carey
wrote:
> You shouldn't have needed a number for each extension. You can just
> associate each extension with a dedicated TN for that particular
> building. Any call that comes from that building would be routed to the
> same PSAP. You'd just want to
"Mary Lou Carey"
Cc: voiceops@voiceops.org
Sent: Saturday, January 8, 2022 5:11:36 PM
Subject: Re: [VoiceOps] Misrouting 911 Calls?
I filed a complaint with the FCC about a year ago.
The FCC reached out to Comcast and Comcast reached back out to me.
Their response was that we
C. de Bruyn via VoiceOps"
To: "Paul Timmins"
Cc: voiceops@voiceops.org
Sent: Tuesday, January 4, 2022 6:07:52 PM
Subject: Re: [VoiceOps] Misrouting 911 Calls?
When I handed Comcast a list of phone numbers years ago, they said
there would be no problem porting them over or using
gt; http://www.midwest-ix.com
> >
> > -
> >
> > From: "Aaron C. de Bruyn via VoiceOps"
> > To: "Paul Timmins"
> > Cc: voiceops@voiceops.org
> > Sent: Tuesday, January 4, 2022 6:07:52 PM
> > Subject: Re: [Voic
-
From: "Aaron C. de Bruyn via VoiceOps"
To: "Paul Timmins"
Cc: voiceops@voiceops.org
Sent: Tuesday, January 4, 2022 6:07:52 PM
Subject: Re: [VoiceOps] Misrouting 911 Calls?
When I handed Comcast a list of phone numbers years ago, they said
there would be no probl
Thanks again everyone.
I ended up going with bulkvs.com.
They answered the phone when I called, didn't have voicemail saying they
were out for Christmas and would be back 2 days ago, their API made it
pretty simple to load ~270 phone numbers in a matter of minutes, and the
'922' test number
: "Aaron C. de Bruyn via VoiceOps"
To: "Paul Timmins"
Cc: voiceops@voiceops.org
Sent: Tuesday, January 4, 2022 6:07:52 PM
Subject: Re: [VoiceOps] Misrouting 911 Calls?
When I handed Comcast a list of phone numbers years ago, they said there would
be no problem porting the
>From my first message:
> Early termination would incur a ~$35,000 bill.
They're paying just over $2k/mo for service and have ~18 months left on the
contract. Apparently Comcast gives a slight discount from the normal
monthly cost if you terminate early, but it's not much.
-A
On Tue, Jan 4,
why not move that SIP trunk elsewhere? Like Intelepeer or Vonage or RNG
or Sangoma or anyone who would handle the E911?
On 1/4/2022 7:07 PM, Aaron C. de Bruyn via VoiceOps wrote:
When I handed Comcast a list of phone numbers years ago, they said
there would be no problem porting them over or
When I handed Comcast a list of phone numbers years ago, they said there
would be no problem porting them over or using them.
That was it.
Then after the service was installed, someone mentioned "a few of the
numbers will be RCF'd", but we wouldn't have a problem using them.
Then 3 months into
Thanks to everyone who responded both on and off-list.
I think I'm going to go with a 3rd-party provider for routing 911 calls and
just count down the months until they can ditch Comcast.
-A
On Tue, Jan 4, 2022 at 10:30 AM Aaron C. de Bruyn
wrote:
> One of my clients has a large SIP trunk with
I'm going to be the unpopular one here, and point out that Comcast is
not really responsible to route 911 calls for you when you use numbers
that they don't provide. For the cost of an hour of an attorney's time,
you could just set up trunking to basically anyone else to handle those
BulkVS offers E911 service to numbers not native to them. So you can
register your E911 DIDs for each office address and just send your 911
traffic to them. They also support the text/email notification needed for
when someone in the office dials 911. I think they are supporting Z axis
geo data
Sounds like this client is large enough to have a legal person/team on call
or on staff? They should write a letter putting the carrier on notice that
they are in violation of the law, and in violation of their contract, and
they have X days to rectify or the contract is void.
You have to give
Since this involves 911 service, I think it is past time to get the lawyers
involved.
On Tue, Jan 4, 2022 at 10:41 AM Aaron C. de Bruyn via VoiceOps <
voiceops@voiceops.org> wrote:
> One of my clients has a large SIP trunk with Comcast based out of
> Washington State.
>
> They have all their
This:
Maybe a separate service provider that can just handle 911 calls without
"owning" my client's phone numbers?
There are a number of VoIP 911 providers who handle and route calls to the
correct PSAP based either on the registered address or based on information
collected from the called on
Comcast for the sole
purpose of 911 and configure outbound 911 calls to those DIDs.
From: VoiceOps on behalf of Aaron C. de Bruyn
via VoiceOps
Date: Tuesday, January 4, 2022 at 1:41 PM
To: voiceops@voiceops.org
Subject: [VoiceOps] Misrouting 911 Calls?
CAUTION: This email originated from
One of my clients has a large SIP trunk with Comcast based out of
Washington State.
They have all their offices across Oregon and Washington hooked into a
FreePBX phone server that is attached to the Comcast SIP trunk.
911 calls *constantly* get misrouted to the local PSAP where the SIP trunk
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