Re: [VoiceOps] STIR/SHAKEN for call centers

2020-12-03 Thread Dave Frigen
iceops@voiceops.org Subject: Re: [VoiceOps] STIR/SHAKEN for call centers ATIS is hosting ongoing Webinars specific to S/S. The first one is at 2 pm est. today. I’ll try to forward future S/S Webinar links to this site as they become available. Dave mailto:voiceops-boun...@voiceo

Re: [VoiceOps] STIR/SHAKEN for call centers

2020-12-03 Thread Dave Frigen
@voiceops.org Subject: Re: [VoiceOps] STIR/SHAKEN for call centers Thank you Glen and Paul, much appreciated! On Wed, Dec 2, 2020 at 5:19 PM Glen Gerhard mailto:g...@cognexus.net> > wrote: Sounds like a good plan to me. It might help to figure out a few test call paths to

Re: [VoiceOps] STIR/SHAKEN for call centers

2020-12-03 Thread Patrick Labbett
Thank you Glen and Paul, much appreciated! On Wed, Dec 2, 2020 at 5:19 PM Glen Gerhard wrote: > Sounds like a good plan to me. It might help to figure out a few test call > paths to verify the verstats directly. > > IMHO much of the S/S technology will be overshadowed by the analytics >

Re: [VoiceOps] STIR/SHAKEN for call centers

2020-12-02 Thread Glen Gerhard
Sounds like a good plan to me. It might help to figure out a few test call paths to verify the verstats directly. IMHO much of the S/S technology will be overshadowed by the analytics providers in terms of call presentation/blocking. That said, S/S

Re: [VoiceOps] STIR/SHAKEN for call centers

2020-12-02 Thread Paul Timmins
On 12/2/20 4:49 PM, Patrick Labbett wrote: However, it's not clear (to me) how the Attestation aspect of things will work (and if it even effects the typical customer): * Does just being a customer of the Originating Carrier give the Call Center's calls Full Attestation? That depends

[VoiceOps] STIR/SHAKEN for call centers

2020-12-02 Thread Patrick Labbett
Hello, I'm looking for guidance/feedback on the impact of STIR/SHAKEN on the call center and answering service industries. Very few are interconnected VoIP service providers themselves. Specifically, customers of these industries often desire the call center utilize their company phone number