Re: [VoiceOps] Coronavirus Traffic Patterns
Obamacare tripled the staff at both of the billing companies we serve, and doubled call volume. It legally requires billing within a certain timeframe, which also causes erroneous bills to go out, then they have to call customers and say "no not really wait for your second bill with a correction." On Thu, Mar 26, 2020 at 12:37 PM Alex Balashov wrote: > Oh yeah. Medical billing is the one thing this country will not forget or > neglect under any circumstances. That’s one thing we do really well - > medically bill. After the thermonuclear Armageddon, cockroaches will > remain, along with medical billing. > > And the PHP programming language. > > — > Sent from mobile, with due apologies for brevity and errors. > > On Mar 26, 2020, at 3:00 PM, Carlos Alvarez wrote: > > > Medical billing--exactly the same. > > "Elective" medicine like dental and small doctor's office--totally dead. > > Manufacturing--dead. > > Professional offices--normal. > > We saw a spike in traffic very early on, and now we're well below normal. > > On Wed, Mar 25, 2020 at 6:00 PM Darren Schreiber > wrote: > >> We are in a similar boat. Almost 60% higher in traffic. We service >> medical, police, fire and a lot of technical orgs. They are doing constant >> conference calls. Big spikes in the morning. >> >> >> >> On the other hand we also service hotels. That traffic is literally >> non-existent now. >> >> >> >> We are doubling our server count this week in anticipation and shifting >> non-critical “data” side of the traffic to alternate paths. >> >> >> >> *From: *VoiceOps on behalf of Ryan >> Delgrosso >> *Date: *Wednesday, March 25, 2020 at 5:43 PM >> *To: *"voiceops@voiceops.org" >> *Subject: *Re: [VoiceOps] Coronavirus Traffic Patterns >> >> >> >> We are +100% network traffic since the first lock-down happened. Its >> worth noting we are a healthcare focused carrier so this isn't at all >> surprising, and as more cities go into lock-down we expect this is going to >> move around, and we will probably see net +200%-400% traffic over YoY >> norms. >> >> We have also seen +400% customer intake rate as healthcare providers >> scramble to be able to work remotely or rapidly scale staffing. >> >> We are seeing both in regional surges as well. >> >> >> >> On 3/23/2020 4:58 PM, Andrew Melton wrote: >> >> It would be interesting to hear what kind of traffic shifts this group >> has observed over the past 2 weeks. While certain variances are >> predictable, i.e. Mother's Day, I have no idea what to expect with millions >> of people in the US suddenly working from home every day and how that >> informs metrics, planning, reporting, etc. >> >> >> >> >> >> -Andy >> >> >> >> --- >> >> Please wash your hands. >> >> --- >> >> >> >> >> >> >> >> >> >> ___ >> >> VoiceOps mailing list >> >> VoiceOps@voiceops.org >> >> https://puck.nether.net/mailman/listinfo/voiceops >> >> ___ >> VoiceOps mailing list >> VoiceOps@voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> > ___ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > > ___ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Coronavirus Traffic Patterns
Oh yeah. Medical billing is the one thing this country will not forget or neglect under any circumstances. That’s one thing we do really well - medically bill. After the thermonuclear Armageddon, cockroaches will remain, along with medical billing. And the PHP programming language. — Sent from mobile, with due apologies for brevity and errors. > On Mar 26, 2020, at 3:00 PM, Carlos Alvarez wrote: > > > Medical billing--exactly the same. > > "Elective" medicine like dental and small doctor's office--totally dead. > > Manufacturing--dead. > > Professional offices--normal. > > We saw a spike in traffic very early on, and now we're well below normal. > >> On Wed, Mar 25, 2020 at 6:00 PM Darren Schreiber wrote: >> We are in a similar boat. Almost 60% higher in traffic. We service medical, >> police, fire and a lot of technical orgs. They are doing constant conference >> calls. Big spikes in the morning. >> >> >> >> On the other hand we also service hotels. That traffic is literally >> non-existent now. >> >> >> >> We are doubling our server count this week in anticipation and shifting >> non-critical “data” side of the traffic to alternate paths. >> >> >> >> From: VoiceOps on behalf of Ryan Delgrosso >> >> Date: Wednesday, March 25, 2020 at 5:43 PM >> To: "voiceops@voiceops.org" >> Subject: Re: [VoiceOps] Coronavirus Traffic Patterns >> >> >> >> We are +100% network traffic since the first lock-down happened. Its worth >> noting we are a healthcare focused carrier so this isn't at all surprising, >> and as more cities go into lock-down we expect this is going to move around, >> and we will probably see net +200%-400% traffic over YoY norms. >> >> We have also seen +400% customer intake rate as healthcare providers >> scramble to be able to work remotely or rapidly scale staffing. >> >> We are seeing both in regional surges as well. >> >> >> >> On 3/23/2020 4:58 PM, Andrew Melton wrote: >> >> It would be interesting to hear what kind of traffic shifts this group has >> observed over the past 2 weeks. While certain variances are predictable, >> i.e. Mother's Day, I have no idea what to expect with millions of people in >> the US suddenly working from home every day and how that informs metrics, >> planning, reporting, etc. >> >> >> >> >> >> -Andy >> >> >> >> --- >> >> Please wash your hands. >> >> --- >> >> >> >> >> >> >> >> >> >> >> ___ >> VoiceOps mailing list >> VoiceOps@voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> ___ >> VoiceOps mailing list >> VoiceOps@voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops > ___ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Coronavirus Traffic Patterns
Medical billing--exactly the same. "Elective" medicine like dental and small doctor's office--totally dead. Manufacturing--dead. Professional offices--normal. We saw a spike in traffic very early on, and now we're well below normal. On Wed, Mar 25, 2020 at 6:00 PM Darren Schreiber wrote: > We are in a similar boat. Almost 60% higher in traffic. We service > medical, police, fire and a lot of technical orgs. They are doing constant > conference calls. Big spikes in the morning. > > > > On the other hand we also service hotels. That traffic is literally > non-existent now. > > > > We are doubling our server count this week in anticipation and shifting > non-critical “data” side of the traffic to alternate paths. > > > > *From: *VoiceOps on behalf of Ryan > Delgrosso > *Date: *Wednesday, March 25, 2020 at 5:43 PM > *To: *"voiceops@voiceops.org" > *Subject: *Re: [VoiceOps] Coronavirus Traffic Patterns > > > > We are +100% network traffic since the first lock-down happened. Its worth > noting we are a healthcare focused carrier so this isn't at all surprising, > and as more cities go into lock-down we expect this is going to move > around, and we will probably see net +200%-400% traffic over YoY norms. > > We have also seen +400% customer intake rate as healthcare providers > scramble to be able to work remotely or rapidly scale staffing. > > We are seeing both in regional surges as well. > > > > On 3/23/2020 4:58 PM, Andrew Melton wrote: > > It would be interesting to hear what kind of traffic shifts this group has > observed over the past 2 weeks. While certain variances are predictable, > i.e. Mother's Day, I have no idea what to expect with millions of people in > the US suddenly working from home every day and how that informs metrics, > planning, reporting, etc. > > > > > > -Andy > > > > --- > > Please wash your hands. > > --- > > > > > > > > > > ___ > > VoiceOps mailing list > > VoiceOps@voiceops.org > > https://puck.nether.net/mailman/listinfo/voiceops > > ___ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Coronavirus Traffic Patterns
We are in a similar boat. Almost 60% higher in traffic. We service medical, police, fire and a lot of technical orgs. They are doing constant conference calls. Big spikes in the morning. On the other hand we also service hotels. That traffic is literally non-existent now. We are doubling our server count this week in anticipation and shifting non-critical “data” side of the traffic to alternate paths. From: VoiceOps on behalf of Ryan Delgrosso Date: Wednesday, March 25, 2020 at 5:43 PM To: "voiceops@voiceops.org" Subject: Re: [VoiceOps] Coronavirus Traffic Patterns We are +100% network traffic since the first lock-down happened. Its worth noting we are a healthcare focused carrier so this isn't at all surprising, and as more cities go into lock-down we expect this is going to move around, and we will probably see net +200%-400% traffic over YoY norms. We have also seen +400% customer intake rate as healthcare providers scramble to be able to work remotely or rapidly scale staffing. We are seeing both in regional surges as well. On 3/23/2020 4:58 PM, Andrew Melton wrote: It would be interesting to hear what kind of traffic shifts this group has observed over the past 2 weeks. While certain variances are predictable, i.e. Mother's Day, I have no idea what to expect with millions of people in the US suddenly working from home every day and how that informs metrics, planning, reporting, etc. -Andy --- Please wash your hands. --- ___ VoiceOps mailing list VoiceOps@voiceops.org<mailto:VoiceOps@voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Coronavirus Traffic Patterns
We are +100% network traffic since the first lock-down happened. Its worth noting we are a healthcare focused carrier so this isn't at all surprising, and as more cities go into lock-down we expect this is going to move around, and we will probably see net +200%-400% traffic over YoY norms. We have also seen +400% customer intake rate as healthcare providers scramble to be able to work remotely or rapidly scale staffing. We are seeing both in regional surges as well. On 3/23/2020 4:58 PM, Andrew Melton wrote: It would be interesting to hear what kind of traffic shifts this group has observed over the past 2 weeks. While certain variances are predictable, i.e. Mother's Day, I have no idea what to expect with millions of people in the US suddenly working from home every day and how that informs metrics, planning, reporting, etc. -Andy --- Please wash your hands. --- ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Coronavirus Traffic Patterns
I have a few phone lines for radio stations for people that don't have internet. On avg it's 10-15 calls. There were some nights where it went to 1k+. At my 9-5 which is mainly commercial traffic (B2B) we have actually seen a significant drop. On Tue, Mar 24, 2020 at 1:56 PM Jared Geiger wrote: > We would normally see 350 conversational channels peak outbound Monday > through Thursday with some lower traffic on Friday. After the COVID-19 WFH > swing, we see some days that are 400+ channels sustained and other days its > lower around 300. I haven't been able to find a pattern. > > If you have conference calls scheduled, please move them off of the top of > the hour and onto say 15, 30, 45 after the hour. It kind of helps flatten > that curve out a bit to TF numbers and other systems seeing a spike in > calls per second to DIDs at the top of the hour. > > On Mon, Mar 23, 2020 at 5:00 PM Andrew Melton wrote: > >> It would be interesting to hear what kind of traffic shifts this group >> has observed over the past 2 weeks. While certain variances are >> predictable, i.e. Mother's Day, I have no idea what to expect with millions >> of people in the US suddenly working from home every day and how that >> informs metrics, planning, reporting, etc. >> >> >> -Andy >> >> --- >> Please wash your hands. >> --- >> >> >> >> ___ >> VoiceOps mailing list >> VoiceOps@voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> > ___ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Coronavirus Traffic Patterns
We would normally see 350 conversational channels peak outbound Monday through Thursday with some lower traffic on Friday. After the COVID-19 WFH swing, we see some days that are 400+ channels sustained and other days its lower around 300. I haven't been able to find a pattern. If you have conference calls scheduled, please move them off of the top of the hour and onto say 15, 30, 45 after the hour. It kind of helps flatten that curve out a bit to TF numbers and other systems seeing a spike in calls per second to DIDs at the top of the hour. On Mon, Mar 23, 2020 at 5:00 PM Andrew Melton wrote: > It would be interesting to hear what kind of traffic shifts this group has > observed over the past 2 weeks. While certain variances are predictable, > i.e. Mother's Day, I have no idea what to expect with millions of people in > the US suddenly working from home every day and how that informs metrics, > planning, reporting, etc. > > > -Andy > > --- > Please wash your hands. > --- > > > > ___ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
