Apologies

[Diana & Graham Stevens]

Apologies, I sent a message to WAMUG by mistake, it was an ancient draft that 
didn’t get sent. I was deleting rubbish and pressed the wrong button.

I thought it would bounce, can’t afford to pay any more.

Diana 

Sent from my iPad
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Re: Mail Problem

[Diana & Graham Stevens]

I am still struggling with this. I hoped someone would tell me if I should 
delete Graham's account and reinstate (and how to do it) or else suggest how I 
might get his SMTP server back online.

If I delete the account in Internet Accounts it warns it will remove its data 
from Mail, does this include all his downloaded emails?

If I delete the account in Mail I am afraid it will not allow me to set up a 
new account, that I may still get the sort of message I get when I try to edit 
the SMTP settings "A SMTP account already exists. Only a single SMTP account is 
allowed to be saved."

I've looked at the advice given on Apple's official Mail site but they don't 
tell you what to do if you can't save the settings. Their Mail Settings Lookup 
gives me the wrong information for the account, it thinks it is IMAP and has 
different ports. Maybe this is the 'Ghost' account except that Mail Settings 
Lookup gets the ports settings for my accounts wrong too, maybe it doesn't work 
in Sierra.

Connection Doctor reports that his SMTP server is offline but the "Network 
Diagnostics" is greyed out and nothing I select activates it.

I tried deleting the Preferences but it didn't delete the Server settings.

Diana
Sent from my iPad

> On 29 Oct 2017, at 6:40 am, Diana & Graham Stevens  
> wrote:
> 
> Postscript to my previous message:
> 
> I have got rid of the extra Internet Account. There was only one shared note, 
> I unshared it, deleted the account, re-shared and the extra account did not 
> reappear. It was redundant anyway as it is part of the iCloud Account.
> 
> It made no difference, Graham’s SMTP server is still offline. Should I delete 
> his account and reinstate?
> 
> Diana
> 
> Hi Ronni
> 
> I had tried to edit the SMTP Server list but did not try adding a server. 
> 
> I added the server as you described below. But when I select it from the list 
> it puts my email address in the username.
> 
> The drop-down list has:
> iCloud (Offline)
> iinet.net.au
> mail.iinet.net.au (Offline)
> SMTP [default name added server]
> 
> Choosing any option from the list results in my email address being in the 
> username. Choosing the 3rd option initially puts Graham's address in, then it 
> changes to mine. I tried to get the server back online, tried taking all 
> accounts offline, restart, safe mode, zapped PRAM (totally weird with no 
> chime) nothing fixed it.
> 
> The outgoing port is 587, I assume that Daniel chose this when he set up the 
> computer. 
> 
> I just looked in the Internet Account Preferences and there is one for each 
> of our accounts plus a second iinet.net.au labeled 'Notes' where the others 
> have 'Mail'. When I select it I get the error message "Can't connect to 
> account ... enter password ...". 
> 
> Should I delete it?
> 
> Thanks for your help, Diana 
> 
> Sent from my iPad
> 
>> On 28 Oct 2017, at 12:02 pm, Ronni Brown  wrote:
>> 
>> Hello Diana,
>> 
>> Check Graham’s iiNet Account settings are correct.
>> 
>> You can 'Edit the SMTP Server List’.
>> Incoming (POP/IMAP email Server  - Outgoing (SMTP) email server
>>mail.iinet.net.au 
>> mail.iinet.net.au
>> 
>> 
>> 1. Open Mail > Preferences > Accounts
>> 
>> 2. Click “iiNet POP" & Under 'Accounts'
>> 
>> 3. Go to Server Settings/ Outgoing Mail Server (SMTP): mail.iinet.net.au
>> 
>> click on the Arrow & Scroll to 'Edit SMTP Server List'
>> 
>> 4. Click the +
>> 
>> 5. Double click (where it says to) & type in mail.iinet.net.au
>> 
>> 6. Click  mail.iinet.net.au so it shows in Outgoing Mail Server (SMTP)
>> 
>> 7. See if you can send an email 
>> 
>> 
>> SSL Encrypted ports (recommended for Hosted Exchange through the iiNet Group)
>>  • Ensure that your email settings are correct for your iiNet Group 
>> email, 
>>  • particularly: Outgoing (SMTP) port: 465
>> SSL: Enabled
>> Authentication/password: Yes - use your email address as the username, and 
>> your email password
>>  
>>  •   If you find the above settings aren’t working for you, try the 
>> following settings for your outgoing mail server:
>>  
>> Outgoing port: 587
>>  • Authentication/password: Yes - use your email address as the 
>> username, and your email password
>> 
>> 
>> Regards,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> macOS High Sierra 10.13
>> 
>> 
>>> On 27 Oct 2017, at 9:36 am, Diana & Graham Stevens  
>>> wrote:
>>> 
>>> Good morning all
>>> 
>>> Graham can't send emails from his POP account (no problem with incoming 
>>> mail). At first this fault was intermittent but for the last 2 days every 
>>> time he tried he got the same message "Can't connect to server ... enter 
>>> password" then "unable to verify ...".
>>> 
>>> In preferences the SMTP password wasn't filled in with "optional" showing.