Re: Number keys do not work

[Ronni Brown]

Hello Michael,

If the keys work on the external, your keyboard sounds like some of the keys 
are damaged or worn out :( 
Rather than suggest anything else to try, probably taking your MBP to Apple or 
a Apple Authorized Service Provider (MacWorx Joondalup).
https://www.macworx.com.au/service

Unfortunately your MacBook Pro (same model as my 17-Inch MBP) is too old and is 
not equipped with butterfly mechanism keyboard to qualify for free repairs of 
MacBook and MacBookPro models equipped with low-profile, butterfly mechanism 
keyboards.
To replace the keyboard on your MBP would be very expensive even if anyone 
stocks that model keyboard.

https://www.apple.com/au/support/keyboard-service-program-for-macbook-and-macbook-pro/

Cheers,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 12 Mar 2019, at 11:55 am, Michael Hawkins 
>  wrote:
> 
> Hello and thank you Ronni,
> 
> Sadly, It looks like the computer and I are both losing some functionality 
> with age:
> Despite trying a number of times, resetting the SMC did not work.
> 
> Cheers,
> 
> Michael
> 
> 
>> On 11 Mar 2019, at 5:28 pm, Ronni Brown  wrote:
>> 
>> Hi Michael,
>> 
>> Reset the SMC on your MacBook Pro.
>> 1. Shutdown your MacBook Pro by choosing Shutdown from the Apple  Menu
>> 
>> 2. After your Mac shuts down, press Shift-Control-Option on the left side of 
>> the built-in keyboard, then press the Power button at the same time. 
>> Hold these keys and the power button for 10 seconds.
>> 
>> 3. Release all keys
>> 
>> 4. Press the power button again to turn on your computer
>> 
>> Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 10 Mar 2019, at 6:24 pm, Michael Hawkins 
>>>  wrote:
>>> 
>>> The number keys on my MacBook Pro  (17 inch, late 2011)(macOS High Sierra 
>>> 10.13.6) have stopped working (other than the key for “0” and “)”. I’m 
>>> using my bluetooth keyboard to write this email.
>>> 
>>> The other keys in the row that includes the number keys do work, but the 
>>> keys for symbols such as @*%^& do not.
>>> 
>>> I have run Disc First Aid.
>>> T
>>> Any suggestions?
>>> 
>>> Thank you,
>>> 
>>> Michael Hawkins
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
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>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
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> 
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Re: Number keys do not work

[Michael Hawkins]

Hello and thank you Ronni,

Sadly, It looks like the computer and I are both losing some functionality with 
age:
Despite trying a number of times, resetting the SMC did not work.

Cheers,

Michael


> On 11 Mar 2019, at 5:28 pm, Ronni Brown  wrote:
> 
> Hi Michael,
> 
> Reset the SMC on your MacBook Pro.
> 1. Shutdown your MacBook Pro by choosing Shutdown from the Apple  Menu
> 
> 2. After your Mac shuts down, press Shift-Control-Option on the left side of 
> the built-in keyboard, then press the Power button at the same time. 
> Hold these keys and the power button for 10 seconds.
> 
> 3. Release all keys
> 
> 4. Press the power button again to turn on your computer
> 
> Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 10 Mar 2019, at 6:24 pm, Michael Hawkins 
>>  wrote:
>> 
>> The number keys on my MacBook Pro  (17 inch, late 2011)(macOS High Sierra 
>> 10.13.6) have stopped working (other than the key for “0” and “)”. I’m using 
>> my bluetooth keyboard to write this email.
>> 
>> The other keys in the row that includes the number keys do work, but the 
>> keys for symbols such as @*%^& do not.
>> 
>> I have run Disc First Aid.
>> T
>> Any suggestions?
>> 
>> Thank you,
>> 
>> Michael Hawkins
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

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Re: Disk not recognised

[Daniel Kerr]

Hi Pete

Couple of other things you could try as well to just “Reset” it.

Try a PRAM reset.
https://support.apple.com/en-au/HT204063
(Basically restart with the Command-Option-P-R keys held down).

If still no success, try an SMC reset - 
https://support.apple.com/en-au/HT201295
(Basically, unplug everything except the power cable. Shut down the computer. 
Hold down the left hand side Shift-Control-option-power button at the same 
time. Hold for about 10 seconds. Then start like normal.

If no success still,.
unplug the USB cable from the drive itself. Plug the cable into the computer. 
(without the drive). Then after 10seconds, plug the USB drive into the USB 
cable and see how it goes.

Had success with a “non mounting drive” with some or all of those.

Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
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requested. 

> On 11 Mar 2019, at 2:05 pm, Peter Crisp  wrote:
> 
> HI Neil, yes I had also sought to rule out the USB ports as being suspect and 
> I inserted a known good USB thumb drive to Jo’s MBP which immediately mounted 
> per normal. So I believe the USB ports are fine it is just the relationship 
> with this particular HDD external drive and the MBP is where the issue lies.
> 
> I did a Basic erase and reformat of the drive which still resulted in not 
> being recognised and am now in the process of doing a Secure erase - takes a 
> fair bit of time. I’ll have to wait for that to finish. If that is 
> unsuccessful, I will try the recent tip Ronni sent with the System 
> information screen and Activity monitor. 
> 
> Will keep persevering with this thing and advise further results.
> 
> Regards
> 
> 
> Pete
> 
> On 11 Mar 2019, at 1:29 pm, Neil Houghton  wrote:
> 
>> Hi Peter,
>>  
>> In your original post you said that the disk is not recognised by your 
>> wife’s MBP but that it mounts fine to your own MBP and content is seen as 
>> expected - so just a couple of thoughts:
>>  • Is it possible that the original problem was either caused by or 
>> resulted in an actual problem in the USB port(s)/bus on your wife’s MBP – 
>> have you since connected another, known to be good, external drive to this 
>> MBP and does everything work OK.
>>  • Assuming you prove that the USB ports are both OK on your wife’s MBP, 
>> try mounting the disk to your own MBP again and, assuming it still mounts 
>> OK, run the disk repair routines from your MBP (at all levels) and see what 
>> errors it can find and fix.
>> To me, it seems like you are assuming that you have a problem with the 
>> external drive caused by the disk being ejected improperly – and I am not 
>> ruling out that possibility - however the fact that the disk seems to be 
>> working fine on your MBP but cannot even be seen by Disk Utility on your 
>> wife’s MBP seems strange to me. I would definitely want to first rule out 
>> any USB problems on your wife’s MBP (step 1 above). Assuming that all checks 
>> out, step 2 might let you “sneak up” on any problems with the actual drive 
>> ;o)
>>  
>>  
>> Just a thought.
>>  
>>  
>> Cheers
>>  
>>  
>> Neil
>>  
>>  
>>  
>> From:  on behalf of Peter 
>> Crisp 
>> Reply-To: 
>> Date: Monday, 11 March 2019 at 09:44
>> To: 
>> Subject: Re: Disk not recognised
>>  
>> Hi, I’ve been continuing to attach and wait for the drive/volume to mount, 
>> no mount showing on desktop or in Disk Utility. Numerous attempts at this in 
>> both USB ports - still nothing showing. 
>>  
>> I decided just for safety I would make a copy of the two Photos Libraries 
>> (~500GB total) on this drive over to my external drive and make sure they’re 
>> not corrupted. That finished overnight and this morning they open up fine on 
>> my MBP and all photos/videos present in both libraries. I turned off TM for 
>> my MBP in the mean time during this process. 
>>  
>> Whilst I haven’t done this yet. I was thinking I will just erase and 
>> reformat the drive, copy the library files back and then reconnect. No big 
>> deal with this except I am certain Time Machine will see it all as new file 
>> path (reformatted drive) or files and then create another ~500GB into the 
>> backup file for what is unchanged data. 
>>  
>> The alternative to this is to erase/reformat the drive and then restore the 
>> library’s files from Jo’s TM backup sometime prior to the fault occurring 
>> Saturday eve. I think TM would then set about backing it up again so same 
>> outcome. 
>>  
>> Before I go down this path, any last comments 

Re: Number keys do not work

[Ronni Brown]

Hi Michael,

Reset the SMC on your MacBook Pro.
1. Shutdown your MacBook Pro by choosing Shutdown from the Apple  Menu

2. After your Mac shuts down, press Shift-Control-Option on the left side of 
the built-in keyboard, then press the Power button at the same time. 
Hold these keys and the power button for 10 seconds.

3. Release all keys

4. Press the power button again to turn on your computer

Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 10 Mar 2019, at 6:24 pm, Michael Hawkins 
>  wrote:
> 
> The number keys on my MacBook Pro  (17 inch, late 2011)(macOS High Sierra 
> 10.13.6) have stopped working (other than the key for “0” and “)”. I’m using 
> my bluetooth keyboard to write this email.
> 
> The other keys in the row that includes the number keys do work, but the keys 
> for symbols such as @*%^& do not.
> 
> I have run Disc First Aid.
> T
> Any suggestions?
> 
> Thank you,
> 
> Michael Hawkins
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Disk not recognised

[Peter Crisp]

HI Neil, yes I had also sought to rule out the USB ports as being suspect and I 
inserted a known good USB thumb drive to Jo’s MBP which immediately mounted per 
normal. So I believe the USB ports are fine it is just the relationship with 
this particular HDD external drive and the MBP is where the issue lies.

I did a Basic erase and reformat of the drive which still resulted in not being 
recognised and am now in the process of doing a Secure erase - takes a fair bit 
of time. I’ll have to wait for that to finish. If that is unsuccessful, I will 
try the recent tip Ronni sent with the System information screen and Activity 
monitor. 

Will keep persevering with this thing and advise further results.

Regards


Pete

> On 11 Mar 2019, at 1:29 pm, Neil Houghton  wrote:
> 
> Hi Peter,
>  
> In your original post you said that the disk is not recognised by your wife’s 
> MBP but that it mounts fine to your own MBP and content is seen as expected - 
> so just a couple of thoughts:
> Is it possible that the original problem was either caused by or resulted in 
> an actual problem in the USB port(s)/bus on your wife’s MBP – have you since 
> connected another, known to be good, external drive to this MBP and does 
> everything work OK.
> Assuming you prove that the USB ports are both OK on your wife’s MBP, try 
> mounting the disk to your own MBP again and, assuming it still mounts OK, run 
> the disk repair routines from your MBP (at all levels) and see what errors it 
> can find and fix.
> To me, it seems like you are assuming that you have a problem with the 
> external drive caused by the disk being ejected improperly – and I am not 
> ruling out that possibility - however the fact that the disk seems to be 
> working fine on your MBP but cannot even be seen by Disk Utility on your 
> wife’s MBP seems strange to me. I would definitely want to first rule out any 
> USB problems on your wife’s MBP (step 1 above). Assuming that all checks out, 
> step 2 might let you “sneak up” on any problems with the actual drive ;o)
>  
>  
> Just a thought.
>  
>  
> Cheers
>  
>  
> Neil
>  
>  
>  
> From:  on behalf of Peter 
> Crisp 
> Reply-To: 
> Date: Monday, 11 March 2019 at 09:44
> To: 
> Subject: Re: Disk not recognised
>  
> Hi, I’ve been continuing to attach and wait for the drive/volume to mount, no 
> mount showing on desktop or in Disk Utility. Numerous attempts at this in 
> both USB ports - still nothing showing. 
>  
> I decided just for safety I would make a copy of the two Photos Libraries 
> (~500GB total) on this drive over to my external drive and make sure they’re 
> not corrupted. That finished overnight and this morning they open up fine on 
> my MBP and all photos/videos present in both libraries. I turned off TM for 
> my MBP in the mean time during this process. 
>  
> Whilst I haven’t done this yet. I was thinking I will just erase and reformat 
> the drive, copy the library files back and then reconnect. No big deal with 
> this except I am certain Time Machine will see it all as new file path 
> (reformatted drive) or files and then create another ~500GB into the backup 
> file for what is unchanged data. 
>  
> The alternative to this is to erase/reformat the drive and then restore the 
> library’s files from Jo’s TM backup sometime prior to the fault occurring 
> Saturday eve. I think TM would then set about backing it up again so same 
> outcome. 
>  
> Before I go down this path, any last comments about how I could recognise 
> this drive on Jo’s MBP? Any commands in Terminal that might help?
>  
> At least WCE followed through yesterday, one good outcome for the weekend... 
> Dockers did look good for the first half.
> 
> Regards
>  
>  
> Pete
> 
> On 10 Mar 2019, at 3:23 pm, Ronni Brown  wrote:
> 
> Does anything appear under ‘external’ in Disk Utility left column?
>  
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>  
> 
> On 10 Mar 2019, at 2:50 pm, Peter Crisp  wrote:
> 
> Just had a quick look with Disk Utility. When the USB is plugged in, nothing 
> appears down the left side of DU. No volume represented at all - not even 
> greyed out.
> 
> Regards
>  
>  
> Pete
> 
> On 10 Mar 2019, at 2:28 pm, Ronni Brown  wrote:
> 
> The volume of the external drive will be grayed out until the Disk is 
> ‘verified’ and then ‘Repaired’. But the external drive should show as it’s 
> the volume which hasn’t been ejected correctly.
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>  
> 
> On 10 Mar 2019, at 2:17 pm, Peter Crisp  wrote:
> 
> Ok ha ha ha thanks for that Ronni. I had opened Disk Utility but the volume 
> doesn’t show in the first instance to attempt a repair. But I will keep 
> trying to get it to mount.
>  
> I am off to Rushton Park to see the WCE V Dockers Derby soon and will sit 
> down with a wine to have a crack at it again.
> 
> Regards
>  
>  
> Pete
> 
> On 10 Mar 2019, at 1:49 pm, Ronni Brown  wrote:
> 
> Hi Peter,
>  
> This will take many try’s, but persist with it. You