Re: [WAMUG] Mailboxes - Authentication Failures

[Daniel Kerr via WAMUG]

Hi Pete

The first thing I’d recommend would be to check the settings and adjust.
Sometimes it can just be a slight change in a setting that throws it out.
In Mail - Preferences - Accounts
Clcik on the account on the left hand side, then on the right hand side click 
on “Server Settings”.
If the account has the setting “Automatically manage connection settings” (for 
both incoming and outgoing), untick those.
This then gives you more control to adjust settings.

You can play around with the ports and Use TLS/SSL. And also ensure both are 
set to “authentication” Password.
The main ports can differ depending on your connection, but you can sort of 
“mix and match” and try a different port to see if it helps.

Internode recommend the following ports - 
https://www.internode.on.net/support/guides/email/secure_email/

If using IMAp and an SSL connection then it’s 993 for IMAP incoming and 995 for 
Outgoing. (But you can also use port 143 for incoming and 465 for SMTP outgoing.

They would be the main ones to try and adjust. Then see how it goes.
Sometimes you have to Quit and re-open Mail for it to “adjust” to the new 
setting.

If using you’re IMAP accounts, then yes it’s fine to delete them and re-add 
them - as everything will still be on the server.
If using POP accounts however, then if you delete it, everything in Inbox, 
Sent, Trash folders will be deleted. (So need to save them to local On My Mac 
folders).

But I’d try playing around with the settings first and see how it goes.

Kind regards
Daniel
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MacWizardry

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> On 10 Jul 2023, at 6:03 pm, Pete Smith via WAMUG  
> wrote:
> 
>   G’day all.
> 
>   Has anyone had problems with their email (Apple Mail) since updating to
>   the latest macOS or iOS? My iMac is running macOS 13.4.1 Ventura and my
>   iPhone XR and iPad Pro (9.7-inch) are both running iOS 16.5.1. The
>   problem I am having is this:
> 
>   I have an Internode (service provider) account that has a main mailbox
>   but also allows up to four extra mailboxes. I have utilised three extra
>   so I am using four and hence have four email accounts in Mail for
>   Internode. I also have a Hotmail account. The main Internode account
>   (this “smudders" one) is accessed only from my iMac. The three others,
>   “iPhone", “iPad" and “2effs” (abbreviated mailbox names) are received
>   on the iPhone XR, the iPad Pro and the iMac (as is the Hotmail).
> 
>   However, since 26 June for my iMac and 27 June for my iPhone they will
>   not receive any mail from the “iPhone” or “iPad” mailboxes. More
>   appropriately, they cannot access the mailboxes. The iMac brings up a
>   dialogue box with Online Status “iPhone" authentication failed and the
>   same for the “iPad” mailbox but with the mailbox address of “iPad”
>   instead. The iPhone XR brings up an “Account Error” with the details as
>   Cannot Get Mail iPhone Email is currently unavailable. The same for the
>   "iPad” mailbox.
> 
>   Interestingly, I finally got around to checking my iPad Pro today and
>   guess what? It’s accessing and downloading the mail no problems!
> 
>   The iMac has no problems accessing the “smudders and “2effs” mailboxes
>   and the iPhone XR can access the “2effs” mailboxes OK too. (Hotmail is
>   fine on both devices too.)
> 
>   I have checked with Internode and all is working well their end. Their
>   advice was that the updates may have upset something my end. They also
>   suggested and a little bit of internet research seems to indicate that
>   if I delete the accounts and re add them, that may solve the problem.
> 
>   I download all my emails from Internode physically onto my various
>   devices. The iMac is the main repository for all mailboxes with emails
>   going back to 2008 when I first got a Mac. The iPhone XR also a small
>   repository of emails. Once downloaded, the emails are deleted off the
>   Internode server after about 30 days from memory.
> 
>   Which brings me to my main question: If I delete the “iPhone” and
>   “iPad” accounts from the iMac and reinstall them, will I lose all those
>   old emails? The same for the iPhone XR?
> 
>   I do have the emails backed-up as the system is backed-up regularly
>   with Carbon Copy but the point is would I lose the emails from the iMac
>   and or iPhone hard drives?
> 
>   I hope that all makes sense.
> 
>   Pete Smith
>   iMac 2017 Retina 5K, 27-inch 4TB solid state HDrive
>   macOS Ventura 13.4.1
>   Processor: 4.2 GHz Quad-Core Intel Core i7
>   Memory: 

[WAMUG] Mailboxes - Authentication Failures

[Pete Smith via WAMUG]

   G’day all.

   Has anyone had problems with their email (Apple Mail) since updating to
   the latest macOS or iOS? My iMac is running macOS 13.4.1 Ventura and my
   iPhone XR and iPad Pro (9.7-inch) are both running iOS 16.5.1. The
   problem I am having is this:

   I have an Internode (service provider) account that has a main mailbox
   but also allows up to four extra mailboxes. I have utilised three extra
   so I am using four and hence have four email accounts in Mail for
   Internode. I also have a Hotmail account. The main Internode account
   (this “smudders" one) is accessed only from my iMac. The three others,
   “iPhone", “iPad" and “2effs” (abbreviated mailbox names) are received
   on the iPhone XR, the iPad Pro and the iMac (as is the Hotmail).

   However, since 26 June for my iMac and 27 June for my iPhone they will
   not receive any mail from the “iPhone” or “iPad” mailboxes. More
   appropriately, they cannot access the mailboxes. The iMac brings up a
   dialogue box with Online Status “iPhone" authentication failed and the
   same for the “iPad” mailbox but with the mailbox address of “iPad”
   instead. The iPhone XR brings up an “Account Error” with the details as
   Cannot Get Mail iPhone Email is currently unavailable. The same for the
   "iPad” mailbox.

   Interestingly, I finally got around to checking my iPad Pro today and
   guess what? It’s accessing and downloading the mail no problems!

   The iMac has no problems accessing the “smudders and “2effs” mailboxes
   and the iPhone XR can access the “2effs” mailboxes OK too. (Hotmail is
   fine on both devices too.)

   I have checked with Internode and all is working well their end. Their
   advice was that the updates may have upset something my end. They also
   suggested and a little bit of internet research seems to indicate that
   if I delete the accounts and re add them, that may solve the problem.

   I download all my emails from Internode physically onto my various
   devices. The iMac is the main repository for all mailboxes with emails
   going back to 2008 when I first got a Mac. The iPhone XR also a small
   repository of emails. Once downloaded, the emails are deleted off the
   Internode server after about 30 days from memory.

   Which brings me to my main question: If I delete the “iPhone” and
   “iPad” accounts from the iMac and reinstall them, will I lose all those
   old emails? The same for the iPhone XR?

   I do have the emails backed-up as the system is backed-up regularly
   with Carbon Copy but the point is would I lose the emails from the iMac
   and or iPhone hard drives?

   I hope that all makes sense.

   Pete Smith
   iMac 2017 Retina 5K, 27-inch 4TB solid state HDrive
   macOS Ventura 13.4.1
   Processor: 4.2 GHz Quad-Core Intel Core i7
   Memory: 64GB 2400 MHz DDR4
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