Re: Mail and Bluetooth Weirdness
Hi Ronni Thanks for your help. I can't be sure that the two problems are linked, two out of two linked events is 100% of a very small sample. RSSI is -47, so that does not seem to be the problem. I don't know if it was this level before I changed the batteries. It is a POP account which was originally set up automatically by inputting the email address and password. The incoming Mail Server is mail.iinet.net.au. The SMTP is iinet.net.au, when I choose to edit the SMTP list it shows that this is the description and that the server name is mail.iinet.net.au. The default ports are selected, as is SSL. Last night I got a message that the server could not be contacted through the default ports so I changed it to custom port 995 and that worked. Since then the computer has been rebooted and it is back to the original settings. At present both mail and the mouse are working. I forgot to say in the original message that it is a MacBook Air 13 1.3 GHz i5DC/4GB/128GB running OS 10.8.5. This morning I also had a problem with Mail on my iPad 4 running iOS7. One of my accounts could receive mail but not send it. The SMTP was set to custom port 110, I tried custom port 995, powered off and on, all to no avail. So I deleted the account and set it up again, works fine on custom port 995 (selected automatically). I think we have gremlins! I could not think of a reason why the two events should be linked, they are both communications problems but different systems. I shall just have to hope it doesn't happen again. If it does I shall check the RSSI as well as the Mail settings. Best wishes from Diana Sent from my iPad On 26 Oct 2013, at 1:33 pm, Ronni Brown ro...@mac.com wrote: Hi Diana, I can't explain why or how the two incidents are related, but you have indicated that they are. First - the Bluetooth Mouse dropping connection If you are experiencing drop-outs the first thing to do is check the signal strength, which is computed for Bluetooth devices as a 'Received Signal Strength Indication' (RSSI) value. While the connection stability may vary a touch with different RSSI values, the following is a general guide to what constitutes a good or bad connection: 0 to -60 -- good -61 to -70 -- OK -71 to -90 -- poor less than -90 -- bad There are several places you can check in OS X for this value: The Bluetooth Menu, The Bluetooth System Preferences, The RSSI Chart. The Bluetooth menu: If you have the Bluetooth menu extra activated (done in the Bluetooth system preferences), then similarly to getting optional settings for audio devices through the volume menu, you can hold the Option key while clicking this menu to get additional information and settings for Bluetooth devices. With the optional Bluetooth menu activated, select your listed Bluetooth device and the submenu for it should show the detected RSSI value for it. --- Second - Check the email Account Settings: What iiNet Account settings do you have? Is it a POP or IMAP Account? Incoming Mail Server: mail.iinet.net.au Outgoing Mail Server (SMTP): mail.iinet.net.au Use Default Ports: (25, 465, 587) Or are you using a Custom Port... What Port is SMTP? Is SSL 'checked' or 'unchecked'? Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.9 Mavericks Windows 7 Ultimate (under sufferance) On 26 Oct 2013, at 12:14 pm, Diana Graham Stevens diag...@iinet.net.au wrote: Hi All I hope you are having a pleasant weekend. We are having two problems with Graham's MacBook Air and they appear to be linked, if you cure one the other is cured too. I don't understand why. Problems 1. Mail does not arrive. 2. Bluetooth mouse not seen. Yesterday using the trackpad I changed the SMTP port (to be the same as my account on my MacBook Pro), the mail arrived and the mouse was reactivated. Today the same two problems, I decided the mouse batteries must be causing the mouse to disappear so first I replaced the batteries, deleted the mouse and reconnected. As soon as it connected I heard the mail arrive. Can anyone explain why this should happen? It is just inconvenient at present but I should like to know if it is a sign of some basic problem which we should address. Best wishes to all from Diana -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Mail and Bluetooth Weirdness
Hi Diana Unsure what has changed, as it had sent and received emails when I had set it up. But yes if it's using mail.iinet.net.au then it should be fine to send. Also, just a thought, do you have the Bluetooth mouse linked to your laptop as well? As if you do, then that could be overriding the MacBook Air when the laptop is open or on. If you had it set it, and only want it to work with the MB Air, then on your MacBook Pro you can go into System Preferences - Bluetooth and remove it. (click on it on the left hand side and click the minus (-) sign down the bottom. If having problems with the devices and mail, you could also try resetting modem and Airport as well. (Or could just be a hiccup with iinet). I get them sometimes when it's the only account out of 6 that goes offline. Then a few minutes later it comes back again. (sometimes I just put it down to too many devices checking the same account at the same time,…i.e. too many hands in the cookie jar. :) Just a thought….. Kind regards Daniel Sent from my iPhone 5 --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel AT macwizardry.com.au Web: http://www.macwizardry.com.au **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. On 26/10/2013, at 2:44 PM, Diana Graham Stevens diag...@iinet.net.au wrote: Hi Ronni Thanks for your help. I can't be sure that the two problems are linked, two out of two linked events is 100% of a very small sample. RSSI is -47, so that does not seem to be the problem. I don't know if it was this level before I changed the batteries. It is a POP account which was originally set up automatically by inputting the email address and password. The incoming Mail Server is mail.iinet.net.au. The SMTP is iinet.net.au, when I choose to edit the SMTP list it shows that this is the description and that the server name is mail.iinet.net.au. The default ports are selected, as is SSL. Last night I got a message that the server could not be contacted through the default ports so I changed it to custom port 995 and that worked. Since then the computer has been rebooted and it is back to the original settings. At present both mail and the mouse are working. I forgot to say in the original message that it is a MacBook Air 13 1.3 GHz i5DC/4GB/128GB running OS 10.8.5. This morning I also had a problem with Mail on my iPad 4 running iOS7. One of my accounts could receive mail but not send it. The SMTP was set to custom port 110, I tried custom port 995, powered off and on, all to no avail. So I deleted the account and set it up again, works fine on custom port 995 (selected automatically). I think we have gremlins! I could not think of a reason why the two events should be linked, they are both communications problems but different systems. I shall just have to hope it doesn't happen again. If it does I shall check the RSSI as well as the Mail settings. Best wishes from Diana Sent from my iPad On 26 Oct 2013, at 1:33 pm, Ronni Brown ro...@mac.com wrote: Hi Diana, I can't explain why or how the two incidents are related, but you have indicated that they are. First - the Bluetooth Mouse dropping connection If you are experiencing drop-outs the first thing to do is check the signal strength, which is computed for Bluetooth devices as a 'Received Signal Strength Indication' (RSSI) value. While the connection stability may vary a touch with different RSSI values, the following is a general guide to what constitutes a good or bad connection: 0 to -60 -- good -61 to -70 -- OK -71 to -90 -- poor less than -90 -- bad There are several places you can check in OS X for this value: The Bluetooth Menu, The Bluetooth System Preferences, The RSSI Chart. The Bluetooth menu: If you have the Bluetooth menu extra activated (done in the Bluetooth system preferences), then similarly to getting optional settings for audio devices through the volume menu, you can hold the Option key while clicking this menu to get additional information and settings for Bluetooth devices. With the optional Bluetooth menu activated, select your listed Bluetooth device and the submenu for it should show the detected RSSI value for it. --- Second - Check the email Account Settings: What iiNet Account settings do you have? Is it a POP or IMAP Account? Incoming Mail Server: mail.iinet.net.au Outgoing Mail Server (SMTP): mail.iinet.net.au Use Default Ports: (25, 465, 587) Or are you using a Custom Port... What Port is SMTP? Is SSL 'checked' or 'unchecked'? Cheers,
Re: Mail and Bluetooth Weirdness
Hi Daniel Thanks for your help. It was all working fine until yesterday apart from one hiccup when all my accounts went off-line too. We had lost touch with the Time Capsule and a reboot was all that was required. With the MacBook Air problem the account still appeared to be on-line and the same account was working fine on the iMac (connected via ethernet), all the MacBook Pro accounts were working via Airport. The mouse Graham was using was paired with my computer but it was not connected. I have unpaired it just in case that was the problem. When I paired Graham's mouse the name of my (connected) mouse was not detected though it did list the iMac and MacBook Pro. The problem with my iPad not sending mail said that either the server and/or password was incorrect. I checked that the server was correct and I re-entered the password but it still gave the same error message. At the same time that account could send mail from the MacBook Pro. I had considered that it might be an iinet problem, Graham's MacBook Air was the only account using the default ports. If it happens again I shall re-boot everything! Best wishes from Diana On 26/10/2013, at 4:28 PM, Daniel Kerr dan...@macwizardry.com.au wrote: Hi Diana Unsure what has changed, as it had sent and received emails when I had set it up. But yes if it's using mail.iinet.net.au then it should be fine to send. Also, just a thought, do you have the Bluetooth mouse linked to your laptop as well? As if you do, then that could be overriding the MacBook Air when the laptop is open or on. If you had it set it, and only want it to work with the MB Air, then on your MacBook Pro you can go into System Preferences - Bluetooth and remove it. (click on it on the left hand side and click the minus (-) sign down the bottom. If having problems with the devices and mail, you could also try resetting modem and Airport as well. (Or could just be a hiccup with iinet). I get them sometimes when it's the only account out of 6 that goes offline. Then a few minutes later it comes back again. (sometimes I just put it down to too many devices checking the same account at the same time,…i.e. too many hands in the cookie jar. :) Just a thought….. Kind regards Daniel Sent from my iPhone 5 --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel AT macwizardry.com.au Web: http://www.macwizardry.com.au **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. On 26/10/2013, at 2:44 PM, Diana Graham Stevens diag...@iinet.net.au wrote: Hi Ronni Thanks for your help. I can't be sure that the two problems are linked, two out of two linked events is 100% of a very small sample. RSSI is -47, so that does not seem to be the problem. I don't know if it was this level before I changed the batteries. It is a POP account which was originally set up automatically by inputting the email address and password. The incoming Mail Server is mail.iinet.net.au. The SMTP is iinet.net.au, when I choose to edit the SMTP list it shows that this is the description and that the server name is mail.iinet.net.au. The default ports are selected, as is SSL. Last night I got a message that the server could not be contacted through the default ports so I changed it to custom port 995 and that worked. Since then the computer has been rebooted and it is back to the original settings. At present both mail and the mouse are working. I forgot to say in the original message that it is a MacBook Air 13 1.3 GHz i5DC/4GB/128GB running OS 10.8.5. This morning I also had a problem with Mail on my iPad 4 running iOS7. One of my accounts could receive mail but not send it. The SMTP was set to custom port 110, I tried custom port 995, powered off and on, all to no avail. So I deleted the account and set it up again, works fine on custom port 995 (selected automatically). I think we have gremlins! I could not think of a reason why the two events should be linked, they are both communications problems but different systems. I shall just have to hope it doesn't happen again. If it does I shall check the RSSI as well as the Mail settings. Best wishes from Diana Sent from my iPad On 26 Oct 2013, at 1:33 pm, Ronni Brown ro...@mac.com wrote: Hi Diana, I can't explain why or how the two incidents are related, but you have indicated that they are. First - the Bluetooth Mouse dropping connection If you are experiencing drop-outs the first thing to do is check the signal strength, which is
Mail and Bluetooth Weirdness
Hi All I hope you are having a pleasant weekend. We are having two problems with Graham's MacBook Air and they appear to be linked, if you cure one the other is cured too. I don't understand why. Problems 1. Mail does not arrive. 2. Bluetooth mouse not seen. Yesterday using the trackpad I changed the SMTP port (to be the same as my account on my MacBook Pro), the mail arrived and the mouse was reactivated. Today the same two problems, I decided the mouse batteries must be causing the mouse to disappear so first I replaced the batteries, deleted the mouse and reconnected. As soon as it connected I heard the mail arrive. Can anyone explain why this should happen? It is just inconvenient at present but I should like to know if it is a sign of some basic problem which we should address. Best wishes to all from Diana -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Mail and Bluetooth Weirdness
Hi Diana, I can't explain why or how the two incidents are related, but you have indicated that they are. First - the Bluetooth Mouse dropping connection: If you are experiencing drop-outs the first thing to do is check the signal strength, which is computed for Bluetooth devices as a 'Received Signal Strength Indication' (RSSI) value. While the connection stability may vary a touch with different RSSI values, the following is a general guide to what constitutes a good or bad connection: 0 to -60 -- good -61 to -70 -- OK -71 to -90 -- poor less than -90 -- bad There are several places you can check in OS X for this value: The Bluetooth Menu, The Bluetooth System Preferences, The RSSI Chart. The Bluetooth menu: If you have the Bluetooth menu extra activated (done in the Bluetooth system preferences), then similarly to getting optional settings for audio devices through the volume menu, you can hold the Option key while clicking this menu to get additional information and settings for Bluetooth devices. With the optional Bluetooth menu activated, select your listed Bluetooth device and the submenu for it should show the detected RSSI value for it. --- Second - Check the email Account Settings: What iiNet Account settings do you have? Is it a POP or IMAP Account? Incoming Mail Server: mail.iinet.net.au Outgoing Mail Server (SMTP): mail.iinet.net.au Use Default Ports: (25, 465, 587) Or are you using a Custom Port... What Port is SMTP? Is SSL 'checked' or 'unchecked'? Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.9 Mavericks Windows 7 Ultimate (under sufferance) On 26 Oct 2013, at 12:14 pm, Diana Graham Stevens diag...@iinet.net.au wrote: Hi All I hope you are having a pleasant weekend. We are having two problems with Graham's MacBook Air and they appear to be linked, if you cure one the other is cured too. I don't understand why. Problems 1. Mail does not arrive. 2. Bluetooth mouse not seen. Yesterday using the trackpad I changed the SMTP port (to be the same as my account on my MacBook Pro), the mail arrived and the mouse was reactivated. Today the same two problems, I decided the mouse batteries must be causing the mouse to disappear so first I replaced the batteries, deleted the mouse and reconnected. As soon as it connected I heard the mail arrive. Can anyone explain why this should happen? It is just inconvenient at present but I should like to know if it is a sign of some basic problem which we should address. Best wishes to all from Diana -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
