Re: Serious problem

2019-08-15 Thread Patricia Scott
Hi, Neil, The simple constraint is that the only items showing on the monitor are the Apple and the progress bar — absolutely nothing to click or see. At least, it is rigorously protecting the computer. I just now have written to Daniel. Again, thanks — WAMUG rocks! Cheers, Pat > On 15 Aug

Re: Serious problem

2019-08-15 Thread Neil Houghton
Hi Pat, OK maybe I hadn’t explained the hardware test/diagnostics properly - the Apple and the progress bar should not come into it. The first step is to switch the computer completely OFF – preferably using the power button or, if all else fails, by turning off at the power socket.

Re: Serious problem

2019-08-15 Thread Neil Houghton
Hi Pat, When you say “it didn’t work” are you saying that following the instructions for the hardware test/diagnostics failed to initiate the hardware tests (ie the hardware tests did not run) – or are you saying that they ran OK but did not indicate any problem? You may be right when

Re: Serious problem

2019-08-15 Thread Patricia Scott
Hi, Neil, I have now tried the diagnostics test as you suggested, but sadly, that also had no effect. (My ‘puter is a late 2013 Mac Pro.) I do appreciate your time and effort to help, and I thank you very much. Cheers, Pat > On 15 Aug 2019, at 6:26 pm, Neil Houghton wrote: > > Hi Pat, >