[libreoffice-website] Re: [Libreoffice-qa] [libreoffice-design] Send Feedback Option
Hello, I think there should be link to http://www.libreoffice.org/get-involved/too, to get more manpower for libreoffice. (And Get involved page must be redesigned in future - less text, more action...). Some get involved pages: https://www.mozilla.org/en-US/contribute/ http://www.gnome.org/get-involved/ Medieval 2012/11/30 Stefan Knorr (Astron) heinzless...@gmail.com Hi all, Rainer wrote this: I like it! And I have some proposals for additions. Very helpful, thanks. I think I included a bit of almost everything you said when I updated the page. On 29 November 2012 21:23, Michael Meeks michael.me...@suse.com wrote: Hah :-) so - JFYI - when people click on send-feedback, we now have more details about their systems: the exact version of the software they're running, the platform, the component (writer, base etc.) and more. That would need propagating to file a bug of course; Sure. Keep in mind, what I did is intended as a mockup, not as a final implementation. I think I left out everything that was harder to do, for Rob. I didn't know we add version strings to the feedback URL now, though. That's definitely nice progress. I wonder - Mozilla have done a lot of this work before us - can we re-use their backend infrastructure and share development work on that ? it'd suck to re-invent all their data analytics / query processing etc. ? Here's how I think Twitter v/ Mozilla's system stack up: Twitter: * no need to set up a new hardware/etc. (at least for collecting feedback; analysing feedback without hardware might be harder) * verified users = less spam (?) * many people have Twitter accounts already, so not such a high hurdle * possible to follow up with users, creating actual contact between developers/designers/QA'ers/marketeers/... and users * people might expect us to follow up with them, and when we don't they become angry (?) * data becomes Twitter's property not ours * dependent on Twitter's general mood and API * probably hard to annotate tweets with LibO/OS version i.m.o: * need to set up hardware * lots and lots of spam and gibberish * no hurdle but clicking the Send Feedback button * impossible to follow up with users * posts are automatically tagged with LibO/OS version * data is our property The (supposed) ease of use (both to us and the user) and the promise of having less spam make Twitter seem attractive to me, still. is prolly beyond us ATM, but ... perhaps worth collecting if someone will do real analytics on it. I personally think the feedback is mostly useful for collecting real-world thumbs-ups/thumbs-downs by region and time.[1] As you said, actual text analysis is hard, especially if you have to take into account that our users speak so many languages. Astron. [1] There might be the psychological effect that people feel heard, too. -- Unsubscribe instructions: E-mail to design+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/design/ All messages sent to this list will be publicly archived and cannot be deleted -- Unsubscribe instructions: E-mail to website+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/website/ All messages sent to this list will be publicly archived and cannot be deleted
[libreoffice-website] Re: [Libreoffice-qa] [libreoffice-design] Send Feedback Option
Stefan Knorr (Astron) schrieb: here's a link to an HTML mockup: http://dl.dropbox.com/u/87946285/libreoffice/feedback/feedback-page.html Hi Stefan, I like it! And I have some proposals for additions. After a click of one of the for fields or as a tooltip a short help text should appear with further instructions. Some of our customers have their home out of the internet (elderly people) who will be astonished reaching an English page from their German software and now they are asked to do something with insects or have tho think about crazy thins like hash tag. A draft of my thoughts: For the twitter links something like Your comment will be published on Twitter http://en.wikipedia.org/wiki/Twitter, See who else already left a comment https://twitter.com/libreoffice/ For Ask a tooltip: Here users will ask your questions how to work with LibreOffice For Bug report a tooltip: Here you can report faults in the LibreOffice software. Be aware that the proceeding will take several minutes to create a useful report what will help our developers to fix the problem. Best regards Rainer -- Unsubscribe instructions: E-mail to website+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/website/ All messages sent to this list will be publicly archived and cannot be deleted
[libreoffice-website] Re: [Libreoffice-qa] [libreoffice-design] Send Feedback Option
Hi Rob, all, here's a link to an HTML mockup: http://dl.dropbox.com/u/87946285/libreoffice/feedback/feedback-page.html Note a few things: * there's probably a lot that can still be done with the design (albeit this one has already taken me embarrassingly long, or at least longer than I hoped) * this code won't win contests (it's a mockup!) * I would leave the whole signing into Twitter, counting characters and all the JS-y thigns that don't yet work to you (if you even like the Twitter idea). Astron. -- Unsubscribe instructions: E-mail to website+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/website/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [libreoffice-website] Re: [Libreoffice-qa] [libreoffice-design] Send Feedback Option
Impressive! Thanks a lot for working on this, looking forward to seeing the final product. Joel On Thu, Nov 29, 2012 at 10:53 AM, Rainer Bielefeld libreoff...@bielefeldundbuss.de wrote: Stefan Knorr (Astron) schrieb: here's a link to an HTML mockup: http://dl.dropbox.com/u/**87946285/libreoffice/feedback/** feedback-page.htmlhttp://dl.dropbox.com/u/87946285/libreoffice/feedback/feedback-page.html Hi Stefan, I like it! And I have some proposals for additions. After a click of one of the for fields or as a tooltip a short help text should appear with further instructions. Some of our customers have their home out of the internet (elderly people) who will be astonished reaching an English page from their German software and now they are asked to do something with insects or have tho think about crazy thins like hash tag. A draft of my thoughts: For the twitter links something like Your comment will be published on Twitter http://en.wikipedia.org/wiki/**Twitterhttp://en.wikipedia.org/wiki/Twitter , See who else already left a comment https://twitter.com/**libreoffice/???https://twitter.com/libreoffice/??? ? For Ask a tooltip: Here users will ask your questions how to work with LibreOffice For Bug report a tooltip: Here you can report faults in the LibreOffice software. Be aware that the proceeding will take several minutes to create a useful report what will help our developers to fix the problem. Best regards Rainer -- Unsubscribe instructions: E-mail to website+help@global.**libreoffice.orgwebsite%2bh...@global.libreoffice.org Problems? http://www.libreoffice.org/**get-help/mailing-lists/how-to-** unsubscribe/http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.**documentfoundation.org/** Netiquette http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.**libreoffice.org/global/**website/http://listarchives.libreoffice.org/global/website/ All messages sent to this list will be publicly archived and cannot be deleted -- *Joel Madero* LibO QA Volunteer jmadero@gmail.com -- Unsubscribe instructions: E-mail to website+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/website/ All messages sent to this list will be publicly archived and cannot be deleted
[libreoffice-website] Re: [Libreoffice-qa] [libreoffice-design] Send Feedback Option
Hi all, Rainer wrote this: I like it! And I have some proposals for additions. Very helpful, thanks. I think I included a bit of almost everything you said when I updated the page. On 29 November 2012 21:23, Michael Meeks michael.me...@suse.com wrote: Hah :-) so - JFYI - when people click on send-feedback, we now have more details about their systems: the exact version of the software they're running, the platform, the component (writer, base etc.) and more. That would need propagating to file a bug of course; Sure. Keep in mind, what I did is intended as a mockup, not as a final implementation. I think I left out everything that was harder to do, for Rob. I didn't know we add version strings to the feedback URL now, though. That's definitely nice progress. I wonder - Mozilla have done a lot of this work before us - can we re-use their backend infrastructure and share development work on that ? it'd suck to re-invent all their data analytics / query processing etc. ? Here's how I think Twitter v/ Mozilla's system stack up: Twitter: * no need to set up a new hardware/etc. (at least for collecting feedback; analysing feedback without hardware might be harder) * verified users = less spam (?) * many people have Twitter accounts already, so not such a high hurdle * possible to follow up with users, creating actual contact between developers/designers/QA'ers/marketeers/... and users * people might expect us to follow up with them, and when we don't they become angry (?) * data becomes Twitter's property not ours * dependent on Twitter's general mood and API * probably hard to annotate tweets with LibO/OS version i.m.o: * need to set up hardware * lots and lots of spam and gibberish * no hurdle but clicking the Send Feedback button * impossible to follow up with users * posts are automatically tagged with LibO/OS version * data is our property The (supposed) ease of use (both to us and the user) and the promise of having less spam make Twitter seem attractive to me, still. is prolly beyond us ATM, but ... perhaps worth collecting if someone will do real analytics on it. I personally think the feedback is mostly useful for collecting real-world thumbs-ups/thumbs-downs by region and time.[1] As you said, actual text analysis is hard, especially if you have to take into account that our users speak so many languages. Astron. [1] There might be the psychological effect that people feel heard, too. -- Unsubscribe instructions: E-mail to website+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/website/ All messages sent to this list will be publicly archived and cannot be deleted
[libreoffice-website] Re: [Libreoffice-qa] [libreoffice-design] Send Feedback Option
Hi guys, On Thu, 2012-11-29 at 19:53 +0100, Rainer Bielefeld wrote: I like it! And I have some proposals for additions. Hah :-) so - JFYI - when people click on send-feedback, we now have more details about their systems: the exact version of the software they're running, the platform, the component (writer, base etc.) and more. That would need propagating to file a bug of course; but we could use it with some nice database to correlate results by component. But - yes; this is rather cool :-) I wonder - Mozilla have done a lot of this work before us - can we re-use their backend infrastructure and share development work on that ? it'd suck to re-invent all their data analytics / query processing etc. ? Of course, actually swallowing and meaningfully analysing text behind things like: http://input.mozilla.org/en-US/feedback is prolly beyond us ATM, but ... perhaps worth collecting if someone will do real analytics on it. ATB, Michael. -- michael.me...@suse.com , Pseudo Engineer, itinerant idiot -- Unsubscribe instructions: E-mail to website+h...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/website/ All messages sent to this list will be publicly archived and cannot be deleted
