RE: NPP in Other Languages

2003-03-18 Thread Line, Phyllis
Title: RE: NPP in Other Languages





We are translating our notice into Spanish. 


-Original Message-
From: Kathy Findley [mailto:[EMAIL PROTECTED]]
Sent: Monday, March 17, 2003 1:08 PM
To: WEDI SNIP Privacy Workgroup List
Subject: NPP in Other Languages



Hello All!
I don't belive it's required according to the regulations, however, what is
everyone doing about having a version of the NPP in Spanish or other
languages?
Kf


Kathy Findley
Coordinator - Information Services and HIPAA
St. Joseph's Hospital Health Center
Phone - (315) 448-6111
Beeper - (315) 467-4180
Text Page - [EMAIL PROTECTED]



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RE: Some Questions that I've asked before....

2003-01-28 Thread Line, Phyllis



Jim, 


Here 
is a site that contains a document regarding designated record set that might 
useful to you.


http://www.nchica.org/HIPAAResources/Samples/DesRecSets.pdf

Phyllis Line HIPAA Privacy 
Officer HEREIU Welfare Pension Funds 
630-236-5114 [EMAIL PROTECTED] 


  -Original Message-From: Deborah Campbell 
  [mailto:[EMAIL PROTECTED]]Sent: Tuesday, January 28, 
  2003 12:36 PMTo: WEDI SNIP Privacy Workgroup 
  ListSubject: RE: Some Questions that I've asked 
  before
  Here goes my opinion. 
  1) We haven't decided if we will release 
  any info to the subscriber on one of their members. So couldn't you use this 
  as an excuse? Say, "I'm sorry, according to the new HIPAA regulations, we are 
  unable to release any further information without an authorization from the 
  member."
  2)We don't send EOB's so can't help 
  you there.
  3) Didn't the 8/14/03 revisions say when 
  it comes to minors, we should follow state regs? Does the state allow you to 
  limit info to parents of underage minors?
  4) Not sure what the question is. Yes, if 
  we turn down an amendment request, and the member requests that we log the 
  amendment request in the records, we must.
  Sorry I couldn't be more help. 
  
  
  Deborah Campbell 
  Compliance Coordinator 
  
  Dominion Dental Services, 
  Inc. 115 South Union 
  Street, Suite 300 Alexandria, Virginia 22314 
  Phn: (703) 518-5000 ext. 
  3035 Fax: (703) 
  518-8849 Toll 
  Free: 888-518-5338 Email: [EMAIL PROTECTED] 
  *** The information in this email is confidential and may be 
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  Access to this email by anyone else is unauthorized.
  If you are not the intended recipient, any 
  disclosure, copying, distribution or any action taken or omitted to be taken 
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-Original Message-From: Jim Moores 
[mailto:[EMAIL PROTECTED]]Sent: Tuesday, January 
28, 2003 10:06 AMTo: WEDI SNIP Privacy Workgroup 
ListSubject: Some Questions that I've asked 
before
Hi All,

 I've asked these questions before, but didn't get much response 
(or any at all on some). Since we're all getting close to THE DATE, I 
thought re-asking might get more/better response, so I'm 
re-postinga digest of the questions. Any discussions of what you 
are doing and / or suggestions are welcome.

_ Private Communications 



 These questions are about Private Communications (PC) 
 Customer Service:
1) How do you respond to a Customer Service Inquiry fromthe 
contract holder (subscriber) when someone on that contract has invoked 
PC? Do you just say, "I can't give any further information" or "I've 
released all the information to which you are entitled" or  some 
other sentence/phrase with similar meaning? I realize you can't just 
say, "Someone on your contract has requested Private Communications". 

Possible scenario: Jane, the wife of Joe Contractholder requests 
PC, primarily because she's going to a psychologist. Because Jane has 
requested PC, the insurance company (or provider) routes ALL her claim EOBs 
(or bills)to an alternate address. Joe calls customer 
service to ask where the Explanation of Benefits (EOB) is for his wife's 
recent visit to the Emergency Room for a twisted ankle. How 
should the customer service rep answer? 
2) How do you send out the EOB when you have a non-custodial and 
custodial parent getting EOBs and one of the children has invoked PC? 
We have a number of these situations where we have received a Domestic 
Relations Court Order to send the underage dependent EOBs to both the 
custodial and non-custodial parents. As long as they haven't reached 
18, we comply with the order (or if a dependent is in college, until they 
graduate).
Possible scenario: Joe Doe (Contractholder) and Jane Doe 
(Joe's former wife and mother of Donna Doe) have both been receiving Donna's 
EOBs pursuant to a court order. Donna's in college and goes to her 
OB/Gyn and asks for birth control pills. Donna doesn't want her father 
to know (he has a temper), so she invokes PC with both the Provider and the 
insurance company. All of a sudden, neither Joe or Jane are getting 
copies of Donna's EOB's. Jane knows that Donna went to the OB/Gyn but 
doesn't get a copy of the EOB. She calls Joe and asks if he has gotten 
the EOB yet... of course he says no. So she calls customer 
service. How should the customer service rep answer? Does 
HIPAA Privacy override the Domestic Relations Order or vice versa?
3) How do you respond to a 12 year old who asks for PC when 

RE: Documents

2003-01-16 Thread Line, Phyllis
Title: RE: Documents





I would also be interested if such things are available. Please contact me off line at [EMAIL PROTECTED] 


Thanks!
Phyllis Line 
HIPAA Privacy Officer 
HEREIU Welfare Pension Funds 
630-236-5114
[EMAIL PROTECTED]



-Original Message-
From: Joe Smith [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, January 14, 2003 2:58 PM
To: WEDI SNIP Privacy Workgroup List
Subject: Documents



I am trying to find drafts of HIPAA Privacy Procedures,
Policies and Forms drafted specifically for the health plan
arena. If anyone would be willing to share this information,
please contact me directly.


Thank You


Joe Smith



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