[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[conny-kawohl_WMDE]

conny-kawohl_WMDE closed this task as "Resolved".
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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Jan_Dittrich]

Jan_Dittrich added a comment.


  Discussion about error messages to T276236 


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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Botoxparty]

Botoxparty added a comment.


  Yep, we should be able to detect if its an error from a service vs. something 
internal in the application and have different messaging.

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Jan_Dittrich]

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  Can we distinguish the problems? Cause then we could have:
  
  "There was a problem connecting to the service. Please check your internet 
connection or try again later"
  
  "There was a problem parsing the results from the APIs. This is probably a 
problem with our code. If you know how, report the issue at [link]"

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Botoxparty]

Botoxparty added a comment.


  The error could appear if:
  
  - There was a problem connecting to the Wikidata API or ORES API (could be 
WiFi or the service is down)
  - There was a problem parsing the results from the APIs (purely internal to 
the application)

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Jan_Dittrich]

Jan_Dittrich added a comment.


  Isn’t the most likely reason for an error that the WiFi is flaky?

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Botoxparty]

Botoxparty added a comment.


  Review notes:
  
  Change text to `An error occurred while processing your request` with a 
report option to Phabricator as a New Task

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Botoxparty]

Botoxparty added a comment.


  It is possible to create a bug report in Phabricator in a similar way. Would 
this come under a 'Bug report' or 'Production Error' ?

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Jan_Dittrich]

Jan_Dittrich added a comment.


  Lets split the "other developers should be able to report problems" in a 
separate ticket; as we should do with "have a error message that provides 
helpful guidance to problem solving (for non-developers)"

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Lydia_Pintscher]

Lydia_Pintscher added a comment.


  In T275629#6870126 , 
@Botoxparty wrote:
  
  > I will offer another suggestion also, the user can directly report the 
issue to the GitHub project and capture the error messaging from the 
application.
  >
  > For example: "Click here to report the issue 
"
  >
  > This may be problematic for users who don't have Github but would like to 
get your thoughts anyway.
  
  We shouldn't ask Wikimedians to report issues on github though :/  If we can 
get the same data to a phabricator ticket that'd be ideal.

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Jan_Dittrich]

Jan_Dittrich added a comment.


  > This may be problematic for users who don't have Github but would like to 
get your thoughts anyway.
  
  Yes, I think for non-developers (which, I think are the tool’s target group) 
this is not very helpful (thought I am not against having the possibility 
somewhere were it is not drawing attention for the main target group)

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Botoxparty]

Botoxparty added a comment.


  I will offer another suggestion also, the user can directly report the issue 
to the GitHub project and capture the error messaging from the application.
  
  For example: "Click here to report the issue 
"
  
  This may be problematic for users who don't have Github but would like to get 
your thoughts anyway.

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Jan_Dittrich]

Jan_Dittrich added a comment.


  > Not yet. I think we should solve this with T275993 
.
  
  It would make sense to provide some way forward in the error message. I don't 
know what causes such errors typically. It might be helpful if we add "please 
try again later" or "have a look at [LINK]" (Based on #9 of the Nielsen 
Interface Heuristics 
)

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Lydia_Pintscher]

Lydia_Pintscher moved this task from In review to In progress on the Item 
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Lydia_Pintscher added a comment.


  Looking good! One small thing:
  
  In T275629#6869161 , 
@Botoxparty wrote:
  
  > I have also added the following alert if there was an issue with getting a 
response or processing the responses from the API:
  >
  > F34127770: image.png 
  
  It seems words there are switched. "An error occurred while processing your 
request." ?
  
  In T275629#6869170 , 
@Jan_Dittrich wrote:
  
  > That makes sense.
  >
  > @Lydia_Pintscher is there a place where we can people link to to find out 
what happened and when it will be back online?
  
  Not yet. I think we should solve this with T275993 
.

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Jan_Dittrich]

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  That makes sense.
  
  @Lydia_Pintscher is there a place where we can people link to to find out 
what happened and when it will be back online?

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Botoxparty]

Botoxparty added a comment.


  I have also added the following alert if there was an issue with getting a 
response or processing the responses from the API:
  
  F34127770: image.png 

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Lydia_Pintscher]

Lydia_Pintscher triaged this task as "Medium" priority.

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[Wikidata-bugs] [Maniphest] T275629: Ensure the user that the app did not crash while data is retrieved

[Lydia_Pintscher]

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