On Tue, 21 Jul 2020 at 11:05, Peter Southwood <peter.southw...@telkomsa.net> wrote:
> That is what I thought, so referring someone to ANI is not helpful, or is > there an ANI for OTRS specifically? > Cheers, > Peter > To clarify: the OTRS agent referred to ANI as the place where an issue should be resolved. Indeed it was not helpful, as the issue has already passed that stage. However, the part of the correspondence relevant to this discussion about the accountability of OTRS is the second part of the sentence: "hope you're not hit in the face with a boomerang." I think it needs no explanation how inappropriate and hostile that sentence is. As OTRS is a primary point of contact, somewhat equivalent to customer service at for-profit companies, this kind of communication is not painting a healthy image of the movement. Aron On Sat, 11 Jul 2020 at 10:48, Peter Southwood <peter.southw...@telkomsa.net> wrote: > Context is necessary to understand this. > If OTRS part of Wikipedia? If not, Which ANI? > Cheers, > Peter > > > -----Original Message----- > > From: Wikimedia-l [mailto:wikimedia-l-boun...@lists.wikimedia.org] On > > Behalf Of Aron Manning > > Sent: 11 July 2020 09:23 > > To: Wikimedia Mailing List > > Subject: Re: [Wikimedia-l] Operation and oversight of OTRS system > > > > I recall one experience with OTRS in which I've received this brief > answer: > > > > > Report them to ANI and hope you're not *hit in the face with a > > boomerang*. > > > > > > Yours sincerely, ... > > > > The individual did not apologize in further correspondence and I haven't > > thought about contacting OTRS since then. > > > > > > Aron > > _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe>
