On 25/04/2012 23:50, Casey Brown wrote:
I'm not advocating for anything in particular -- I could care less if
the ombudsman commission made an OTRS queue. It's entirely up to them.
:-)
I knew this was going to happen LOL. When I said you, I wasn't aiming
it at anyone in particular but making
Phillipe,
We are now to day's futher.
Still no responds from you on or off list, or any responds at all from the
foundation.
best,
Huib
On Wed, Apr 25, 2012 at 3:57 PM, Bod Notbod bodnot...@gmail.com wrote:
On Wed, Apr 25, 2012 at 03:52, Pedro Sanchez pdsanc...@gmail.com wrote:
It really
On Tue, Apr 24, 2012 at 9:06 PM, John Vandenberg jay...@gmail.com wrote:
Is there an auditable log of these actions? i.e. one that OTRS admins
cant doctor?
As Rjd said, there isn't.
Nothing will ever be perfect though. For example, the mailman mailing
list that they currently use can easily
On Wed, Apr 25, 2012 at 12:52 PM, Pedro Sanchez pdsanc...@gmail.com wrote:
..
It really amazes me how much we distrust the people who have been
doing a great work (otrs admins, ombudsmen, etc).
And all upon contrived hypothetical scenarios. And how about one of
the root-access devs is
On 24 April 2012 01:00, Casey Brown li...@caseybrown.org wrote:
Queues are normally setup so that the OTRS admins can see all tickets.
This makes things easier when checking for errors, making sure there
are no backlogs, cleaning up cross-queue spam, etc. However, there are
definitely some
There is no such log within the OTRS software.
Admin actions are logged by the OTRS admins on the OTRS wiki. Yes, these
are manual edits. There has never (that I know of) been an issue with the
OTRS admins accessing queues they shouldn't. While of course it is
possible for them to, as others
On Tue, Apr 24, 2012 at 8:06 PM, John Vandenberg jay...@gmail.com wrote:
On Tue, Apr 24, 2012 at 10:00 AM, Casey Brown li...@caseybrown.org wrote:
Is there an auditable log of these actions? i.e. one that OTRS admins
cant doctor?
--
John Vandenberg
* How many cases were brought to your attention?
around 30, give or take
* How many of those did you consider serious enough to warrant
investigation beyond direct dismissal?
around 10, I'd say
* How many cases did you take on *proactively* (without a solid complaint)?
none that I would
That's not a formal complaint. That's an email to wikimedia-l. For a
formal complaint, I'd request documentation of the dates presented, etc.
pb
___
Philippe Beaudette
Director, Community Advocacy
Wikimedia Foundation, Inc.
415-839-6885, x 6643
phili...@wikimedia.org
On Mon,
On Mon, Apr 23, 2012 at 3:49 AM, Huib Laurens sterke...@gmail.com wrote:
On my behalve a letter has been send to the foundation and the same letter
has ben send by fax. How formal do you wish to get it?
Nor I or the person that sended this communication on my behalf got a
responds about the
2012/4/23 Thomas Dalton thomas.dal...@gmail.com:
Transparency and privacy are not mutually exclusive. Obviously, the
actual content of complaints is usually going to be confidential, but
that doesn't preclude the process being transparent.
That's why I answered to Lodewijk's questions. I guess
Date: Mon, 23 Apr 2012 14:02:29 +0200
From: Thomas Goldammer tho...@googlemail.com
To: Wikimedia Mailing List wikimedia-l@lists.wikimedia.org
Subject: Re: [Wikimedia-l] ombudsmen commission
Message-ID:
CAL0e-KVCetcaaKNQuiSwX5ckBnxqw=9_6vhkdj988ypz3wd...@mail.gmail.com
Content-Type
On 23 Apr 2012, at 13:02, Thomas Goldammer tho...@googlemail.com wrote:
You can clearly document the process that you follow. You can publish
metrics like those Lodewijk suggested (and actual numbers, not just
guesses). It would be nice to have a page on meta that says how many
cases are
It was not meant passive-aggressive. ;) I know that his suggestion is
a good one and I wanted to push him to just do it on Meta. Sorry if
you misunderstood that. ^^
Th.
I thought Thomas's requests and suggestions in this case were quite valid
and reasonable, and they did not deserve such a
2012/4/23 Thehelpfulone thehelpfulonew...@gmail.com:
Touché. I believe that if the process is going to be put on Meta we do need
actual numbers as opposed to your guesstimations. Hopefully this shouldn't be
too difficult to sort out, if you do some searches on Gmail for all the
emails that
On Mon, Apr 23, 2012 at 8:23 AM, Craig Franklin cr...@halo-17.net wrote:
I thought Thomas's requests and suggestions in this case were quite valid
and reasonable, and they did not deserve such a condescending and
passive-aggressive response.
I'm sure you're all very busy but that's no excuse
Ok, for the number fans, I did a filter search on my email archive and
I found 660 emails archived that were sent to the OC email address
since we were appointed (I don't think I deleted any, so this should
probably be it). This includes emails sent from within the committee
as well as those sent
2012/4/23 Mike Christie coldchr...@gmail.com:
This might be a digression, but I'm fairly new to this list and would
like a clarification. What's the decision-making process within the
WMF on issues such as this (a request from the community to document a
WMF process)? I understand how
Please have a look at
http://meta.wikimedia.org/wiki/Ombudsman_commission#Processing.2FReporting
I hope this is sort of satisfying for now? I will not do that for the
2011 term. Already this one cost me more than two hours and it is only
from 1st of February to now. :) If you do the maths you end
On 23 April 2012 12:41, Thomas Dalton thomas.dal...@gmail.com wrote:
2012/4/23 Delphine Ménard notafi...@gmail.com:
Top posting.
This is getting a bit ridiculous. Frankly, while I see the need for
*some* statistics, I don't see how the number of emails exchanged is
in any kind of way
Still, a vote for new members should of been done.
Ebe123
On 12-04-22 4:29 PM, Richard Symonds richard.symo...@wikimedia.org.uk
wrote:
I suspect it's because they're doing a good job in the WMFs opinion, at
least, that's how I read it in Philippe's email...
Richard
On Apr 22, 2012 4:11
Without commenting on the quality of the work of the Ombudsmen, I'll just
point out that there has never been a vote for this position.
Risker/Anne
On 22 April 2012 15:43, Etienne Beaule betie...@bellaliant.net wrote:
Still, a vote for new members should of been done.
Ebe123
On 12-04-22
Hi Anne,
it was however common procedure to ask publicly for applications before
making a decision on who are the best candidates. Maybe they are the best
there are - maybe not, we'll never know.
As an unrelated sidenote, I still hope the committee will public an annual
report of her activities
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