Re: [Wikimedia-l] Fundraiser causing confusion
Not trying to be snarky, but like what? We run a fundraiser. It happens every year. I'm pretty sure we have an OTRS template about it. :) pb ___ Philippe Beaudette Director, Community Advocacy Wikimedia Foundation, Inc. 415-839-6885, x 6643 phili...@wikimedia.org On Wed, Nov 28, 2012 at 6:24 AM, Andy Mabbett a...@pigsonthewing.org.ukwrote: I'm seeing a significant number of OTRS tickets along the lines of: I was looking at Wikipedia and a big orange banner popped up asking for donation Is this for real, or is it a scam? Can anything be done about this? -- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
In fact we haven't seen the link before but we had the same in Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year! Charles ___ Charles ANDRES, Chairman Wikimedia CH – Association for the advancement of free knowledge – www.wikimedia.ch Skype: charles.andres.wmch IRC://irc.freenode.net/wikimedia-ch Le 28 nov. 2012 à 15:27, Philippe Beaudette phili...@wikimedia.org a écrit : Not trying to be snarky, but like what? We run a fundraiser. It happens every year. I'm pretty sure we have an OTRS template about it. :) pb ___ Philippe Beaudette Director, Community Advocacy Wikimedia Foundation, Inc. 415-839-6885, x 6643 phili...@wikimedia.org On Wed, Nov 28, 2012 at 6:24 AM, Andy Mabbett a...@pigsonthewing.org.ukwrote: I'm seeing a significant number of OTRS tickets along the lines of: I was looking at Wikipedia and a big orange banner popped up asking for donation Is this for real, or is it a scam? Can anything be done about this? -- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
On 28 November 2012 14:41, Charles Andrès charles.and...@wikimedia.ch wrote: In fact we haven't seen the link before but we had the same in Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year! This happens every year - there are always people concerned that we've been hacked, or that they have a virus, or that there is some kind of phishing attack going on. I expect the only way to avoid that would be to have the banners up continuously 365 days a year, so people are used to them just being part of the site - as long as people are used to there being no banner ads on Wikipedia, the sudden appearance of them will confuse some people. As Philippe says, I would expect there to be an OTRS template from previous years to explain what is going on. ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
Your best bet is to move any complex ones to the donation queue (which is what was done in previous years, I think). Richard Symonds Wikimedia UK 0207 065 0992 Wikimedia UK is a Company Limited by Guarantee registered in England and Wales, Registered No. 6741827. Registered Charity No.1144513. Registered Office 4th Floor, Development House, 56-64 Leonard Street, London EC2A 4LT. United Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia movement. The Wikimedia projects are run by the Wikimedia Foundation (who operate Wikipedia, amongst other projects). *Wikimedia UK is an independent non-profit charity with no legal control over Wikipedia nor responsibility for its contents.* On 28 November 2012 14:41, Charles Andrès charles.and...@wikimedia.chwrote: In fact we haven't seen the link before but we had the same in Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year! Charles ___ Charles ANDRES, Chairman Wikimedia CH – Association for the advancement of free knowledge – www.wikimedia.ch Skype: charles.andres.wmch IRC://irc.freenode.net/wikimedia-ch Le 28 nov. 2012 à 15:27, Philippe Beaudette phili...@wikimedia.org a écrit : Not trying to be snarky, but like what? We run a fundraiser. It happens every year. I'm pretty sure we have an OTRS template about it. :) pb ___ Philippe Beaudette Director, Community Advocacy Wikimedia Foundation, Inc. 415-839-6885, x 6643 phili...@wikimedia.org On Wed, Nov 28, 2012 at 6:24 AM, Andy Mabbett a...@pigsonthewing.org.uk wrote: I'm seeing a significant number of OTRS tickets along the lines of: I was looking at Wikipedia and a big orange banner popped up asking for donation Is this for real, or is it a scam? Can anything be done about this? -- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
To be fair, this orange banner does look a little ... out-of-place, not at all matching the rest of the page in style. It does the job of conveying the we are a small poor foundation a little too well, maybe ;-) On Wed, Nov 28, 2012 at 2:54 PM, Thomas Dalton thomas.dal...@gmail.comwrote: On 28 November 2012 14:41, Charles Andrès charles.and...@wikimedia.ch wrote: In fact we haven't seen the link before but we had the same in Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year! This happens every year - there are always people concerned that we've been hacked, or that they have a virus, or that there is some kind of phishing attack going on. I expect the only way to avoid that would be to have the banners up continuously 365 days a year, so people are used to them just being part of the site - as long as people are used to there being no banner ads on Wikipedia, the sudden appearance of them will confuse some people. As Philippe says, I would expect there to be an OTRS template from previous years to explain what is going on. ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
Le 28/11/2012 11:54, Thomas Dalton a écrit : On 28 November 2012 14:41, Charles Andrès charles.and...@wikimedia.ch wrote: In fact we haven't seen the link before but we had the same in Switzerland, it seems that in a way people complain about the traditional banners that are to intrusive, but in the other hand they are more suspicious and have doubt about banners that are not the same than previous year! This happens every year - there are always people concerned that we've been hacked, or that they have a virus, or that there is some kind of phishing attack going on. I expect the only way to avoid that would be to have the banners up continuously 365 days a year, so people are used to them just being part of the site - as long as people are used to there being no banner ads on Wikipedia, the sudden appearance of them will confuse some people. As Philippe says, I would expect there to be an OTRS template from previous years to explain what is going on. Non-informed people have an image of Wikipedia run by volunteers. So it's surprising for them to suddenly see people asking for millions for unknown costs and purposes. It really looks like a hack. They just don't know if it's a legitimate hack or not. ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
Le 28/11/2012 12:24, Thomas Dalton a écrit : On Nov 28, 2012 3:06 PM, cyrano cyrano.faw...@gmail.com wrote: Non-informed people have an image of Wikipedia run by volunteers. Do they? In that case, we've been really successful. It used to be that the first thing we had to do before we could get someone to donate was explain to them that we're not a massive multinational company making billions of dollars of profits. Which is completely normal. An image of volunteers building a great project for a great cause was constantly set up in every single communication, during years. So that's what uninformed people would believe. But, from the moment someone asks for money, it contradicts the image of a project run by the sheer efforts of volunteers. This money will end in the pocket of persons, , they think, who are thus not doing it because it's a great cause but because they're paid. ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
On 28/11/2012 15:38, cyrano wrote: Which is completely normal. An image of volunteers building a great project for a great cause was constantly set up in every single communication, during years. So that's what uninformed people would believe. But, from the moment someone asks for money, it contradicts the image of a project run by the sheer efforts of volunteers. This money will end in the pocket of persons, , they think, who are thus not doing it because it's a great cause but because they're paid. Being run by volunteers != no money is needed. It's pretty normal for a charity/non-profit to ask for donation to carry out its activities. I'll be very surprised if the majority of Wikipedia users don't already have experience of that. KTC -- Experience is a good school but the fees are high. - Heinrich Heine ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
If users are confused, feel free to share this video with them: http://www.youtube.com/watch?v=3Knv6D6Thi0sns=em I designed it to explain a lot of how Wikipedia works (donations and all) in a short amount if time, and assuage anxieties about getting involved as an editor. Victor Ps Andy, you are in it :) On Nov 28, 2012, at 7:46 AM, Katie Chan k...@ktchan.info wrote: On 28/11/2012 15:38, cyrano wrote: Which is completely normal. An image of volunteers building a great project for a great cause was constantly set up in every single communication, during years. So that's what uninformed people would believe. But, from the moment someone asks for money, it contradicts the image of a project run by the sheer efforts of volunteers. This money will end in the pocket of persons, , they think, who are thus not doing it because it's a great cause but because they're paid. Being run by volunteers != no money is needed. It's pretty normal for a charity/non-profit to ask for donation to carry out its activities. I'll be very surprised if the majority of Wikipedia users don't already have experience of that. KTC -- Experience is a good school but the fees are high. - Heinrich Heine ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
Le 28/11/2012 12:43, Thomas Dalton a écrit : It is perfectly normal for a charity to make heavy use of volunteers and still need money as well. I assume that by 'normal' you mean 'common', and by 'needing money' you mean 'asking for money'? Otherwise it would lead to an entirely different scope of debate. Anyway, I'm just pointing out that blurring the focus about money most of the time and suddenly having an intense campaign asking for dozens of millions creates a discrepancy. Le 28/11/2012 12:58, Victor Grigas a écrit : If users are confused, feel free to share this video with them: http://www.youtube.com/watch?v=3Knv6D6Thi0sns=em I designed it to explain a lot of how Wikipedia works (donations and all) in a short amount if time, and assuage anxieties about getting involved as an editor. Very nice video!, with a heavy focus on the volunteers who are working for free, for a cause, that's it's a non-profit company, that Jimmy Wales don't take a salary or expenses. People will think this is not about money at all. In fact, about how much money will end up in whose pockets, we just know that it's for the Foundation team. This communication is aimed to build trust and collect money and is doing a great job to keep people unaware of what happens to the money. That's what I was talking about. When people become aware there *is* a strong want for money, their image of Wikipedia and siblings will prove inadequate to the reality, thus shattering their beliefs to some degree, and leading to confusion. But hey, that's the problem with any form of communication that applies a filter to reality. ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
On 28 November 2012 14:27, Philippe Beaudette phili...@wikimedia.org wrote: I'm pretty sure we have an OTRS template about it. :) I haven't been able to find one in English, that responds to the question above. -- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
On 28 November 2012 15:58, Victor Grigas vgri...@wikimedia.org wrote: Ps Andy, you are in it :) ... briefly. -- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
Re: [Wikimedia-l] Fundraiser causing confusion
On Wed, Nov 28, 2012 at 11:56 AM, cyrano cyrano.faw...@gmail.com wrote: Le 28/11/2012 15:17, Victor Grigas a écrit : Understood! Last year I shot this: http://en.wikipedia.org/wiki/**File:Wikimedia_Foundation_** Interview_with_Chief_of_**Finance_and_Administration_** Garfield_Byrd_October_7,_2011.**theora.ogvhttp://en.wikipedia.org/wiki/File:Wikimedia_Foundation_Interview_with_Chief_of_Finance_and_Administration_Garfield_Byrd_October_7,_2011.theora.ogv I tried to be as clear and concise as possible, including the date of the recording and using the financial reports as an outline, and including those as a link in the video: http://wikimediafoundation.**org/wiki/Financial_reportshttp://wikimediafoundation.org/wiki/Financial_reports This video answers perfectly and concisely the questions a confused person may have, though I didn't see the links. Very well done! Good! I'm glad it helps - I genuinely appreciate your honest feedback, It helps me to work :) __**_ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.**org Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/**mailman/listinfo/wikimedia-lhttps://lists.wikimedia.org/mailman/listinfo/wikimedia-l -- *Victor Grigas* Storyteller http://www.youtube.com/watch?v=3Knv6D6Thi0 Wikimedia Foundation vgri...@wikimedia.org +1 (415) 839-6885 x 6773 149 New Montgomery Street 6th floor San Francisco, CA 94105 https://donate.wikimedia.org/ ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
