Re: [Wikimedia-l] Wikimedia OTRS Annual Report

2015-03-03 Thread Katherine Maher
The Communications team relies on OTRS volunteers every week, so I really enjoyed reading this report and learning more about your critical contribution to our movement. I passed this along to some of our colleagues outside the WMF that help support media inquiries, and got this response that I

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

2015-02-27 Thread MZMcBride
pajz wrote: MZMcBride, [...] I'm curious about this as well. I see that source code is mentioned at https://tools.wmflabs.org/otrsreports/index.html, but I didn't see a link off-hand. If a code repository exists somewhere that people could contribute to, it might be nice to add a link in the

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

2015-02-26 Thread pajz
Hi, thank you all for your feedback. Asaf and MZMcBride, I'll try to answer your questions in one email, hope that's fine: Asaf, I am curious in my volunteer capacity about the prominence of the commons-permissions-he queue among other permission queues and relative to the size of the Hebrew

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

2015-02-26 Thread Kasia Odrozek
This is a great report on a truly amazing job! Thank you Patrik and all OTRS agents across the movement, I'm a fan of yours. Kasia 2015-02-26 7:32 GMT+01:00 MZMcBride z...@mzmcbride.com: Hi. Re: https://tools.wmflabs.org/otrsreports/annual/2014 phoebe ayers wrote: p.s. The report

[Wikimedia-l] Wikimedia OTRS Annual Report

2015-02-25 Thread pajz
Hi everyone, it is my pleasure to announce the release of the 2014 annual report on Wikimedia's OTRS and specifically the Volunteer Response Team's activities. Please find it at https://tools.wmflabs.org/otrsreports/annual/2014 If you have any questions or comments, please leave them at

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

2015-02-25 Thread Asaf Bartov
Thank you for this fascinating report, and this is another opportunity to thank all OTRS agents across the movement, for their tireless and largely-unsung work. I, for one, make it a point to mention and advocate for OTRS. I am curious in my volunteer capacity about the prominence of the

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

2015-02-25 Thread phoebe ayers
On Wed, Feb 25, 2015 at 2:39 PM, Asaf Bartov abar...@wikimedia.org wrote: Thank you for this fascinating report, and this is another opportunity to thank all OTRS agents across the movement, for their tireless and largely-unsung work. I, for one, make it a point to mention and advocate for

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

2015-02-25 Thread Erik Moeller
Patrik and everyone else involved in this -- this is pretty amazing work. Thanks for everything you do, and thank you for documenting it so clearly. -- Erik Möller VP of Product Strategy, Wikimedia Foundation ___ Wikimedia-l mailing list, guidelines

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

2015-02-25 Thread MZMcBride
Hi. Re: https://tools.wmflabs.org/otrsreports/annual/2014 phoebe ayers wrote: p.s. The report layout/webpage is lovely! could it be used for other reports? I'm curious about this as well. I see that source code is mentioned at https://tools.wmflabs.org/otrsreports/index.html, but I didn't see a