Every once in a rare while, an amazing Vendor experience occurs, and when it does, I feel its worthy to share it with my peers. Its not easy earning my business. I shop savy, am well informed, tend to overly procastinate, and favor pre-existing relationships.
There were many reason that I was impressed with my transaction. Sure, the fact that the rep spent his entire Christmas Eve helping me out on short notice, to meet my deadline, was notable. Or that he went to bat for me to get best competitive price to meet my budget (and accomplished it) was a plus. And consistent timely follow up, delivered peice of mind. But those weren't the BIG reason. The BIG reason was that he "listened". And then he went beyond the call of duty to be "creative" to find the solution to the "real" core problem. Because he took the time to understand my position, he was able to focus his energy on how to accommodate it, and that made all the difference. Without sharing exact details, in this case, it mostly had to do with needing to meet a critical short delivery date, when cash flow would be delayed, but guaranteed, and how to facilitate the transaction without delay. I can tell you one thing for sure, and that is that my opportunity will be successful, thanks to 3db Networks and Daniel White's efforts. Please note that I recognize that 3db-Networks did not do it all alone. Numerous parties (manufacturers, vendors, and individuals) all contributed with prompt assistence to accommodate our project needs and/or offered their assistance. I thank each and every one of them. However, 3db-Networks and Daniel White clearly stood out for his "can do" efforts. At the end of the day, he delivered best. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
