Anyone else using vox experiencing an outage. I am unable to get anyone there
to figure out what is going on.
Sent from my iPhone
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Yes, IP connectivity to their SIP servers is gone so everything is down
hard. Sure would be nice if they ran their support line out of band.
Patrick Shoemaker
Vector Data Systems LLC
shoemak...@vectordatasystems.com
office: (301) 358-1690 x36
http://www.vectordatasystems.com
Jeremie Chism
My thought exactly. I thought there were some redundancies to keep this from
happening.
Sent from my iPhone
On Jun 30, 2010, at 9:03 AM, Patrick Shoemaker
shoemak...@vectordatasystems.com wrote:
Yes, IP connectivity to their SIP servers is gone so everything is down
hard. Sure would be
Just like my support line that runs over VoIP. If you can't call me, I
know the Internet is down. If you can't call them, I'm sure they know
the service is down.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
On 6/30/2010 9:03 AM, Patrick Shoemaker wrote:
Yes, IP
Hosted PBX.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
“Success is not final, failure is not fatal: it is the courage to
continue that counts.”
--- Winston Churchill
On Wed, Jun 30, 2010 at 10:20 AM, Mike Hammett wispawirel...@ics-il.net
I'm sure they are aware of the problem, but it's simply poor business
practice to not be able to communicate with their customers during a
service outage.
Service disruptions make customers unhappy. Service disruptions with no
information provided to customers make them REALLY unhappy.
Has anyone got any working contact method for anyone at Vox?
Patrick Shoemaker
Vector Data Systems LLC
shoemak...@vectordatasystems.com
office: (301) 358-1690 x36
http://www.vectordatasystems.com
Jeremie Chism wrote:
Anyone else using vox experiencing an outage. I am unable to get anyone there
From my standpoint, would my customers rather me babble on the phone
with them about the problems, or fix them?
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
On 6/30/2010 9:29 AM, Patrick Shoemaker wrote:
I'm sure they are aware of the problem, but it's simply
An administrative person to answer calls and give an eta would be nice.
Sent from my iPhone
On Jun 30, 2010, at 10:01 AM, Mike Hammett wispawirel...@ics-il.net wrote:
From my standpoint, would my customers rather me babble on the phone
with them about the problems, or fix them?
-
Traceroute is now reaching their sip3 server.
Sent from my iPhone
On Jun 30, 2010, at 10:01 AM, Mike Hammett wispawirel...@ics-il.net wrote:
From my standpoint, would my customers rather me babble on the phone
with them about the problems, or fix them?
-
Mike Hammett
Intelligent
They're a wholesale telephone carrier. They should have a nontechnical
staff member available to take calls from their resellers in these
situations.
And yes, I see that we've got IP connectivity back to them. Devices
haven't started to reregister yet though.
Patrick Shoemaker
Vector Data
The tubes are flowing again...
Patrick Shoemaker
Vector Data Systems LLC
shoemak...@vectordatasystems.com
office: (301) 358-1690 x36
http://www.vectordatasystems.com
Patrick Shoemaker wrote:
They're a wholesale telephone carrier. They should have a nontechnical
staff member available to take
Answer I was given was a mislabeled breaker in the data center.
Sent from my iPhone
On Jun 30, 2010, at 10:08 AM, Patrick Shoemaker
shoemak...@vectordatasystems.com wrote:
The tubes are flowing again...
Patrick Shoemaker
Vector Data Systems LLC
shoemak...@vectordatasystems.com
office:
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