Re: [WISPA] Demartech Radios
Brian thanks for the great info on Demarc! Bo Brian Rohrbacher wrote: I've lost a few, but due to surges. Ground and put this http://www.demarctech.com/products/reliawave-poe/dt-poe-sp01.html on the ethernet run (tucked in the enclosure) and your golden. Tony will give the ethernet surge protectors away at a great price if your buying your CPEs from him. I believe Tony uses the same board as Deliberant, Ascendance, and TenX, but Tony has far superior enclosure and firmware. A large % of my gear is Demarc. Brian Bo Hamilton wrote: Thanks Rick and Brian for the reply. http://www.demarctech.com/products/reliawave-rwo/rwo-plus-15a.htm Bo Rick Harnish wrote: Bo, You need to use more descriptive terms with me! ;P What radios? Do you have a link. Tony sells numerous radios. Rick Harnish President OnlyInternet Broadband Wireless, Inc. 260-827-2482 Office 260-307-4000 Cell 260-918-4340 VoIP www.oibw.net [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bo Hamilton Sent: Wednesday, August 24, 2005 10:16 PM To: WISPA General List Subject: [WISPA] Demartech Radios Anyone have used or currently using these radio's? What is the story on these? Bo -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Taking on an investor?
Most ISPs shared that plan. But it rarely works that way, when you want to grow your business. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Brian Rohrbacher [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Wednesday, August 24, 2005 10:33 AM Subject: Re: [WISPA] Taking on an investor? I plan to be debt free in a year, so I hope to be ok. Everyone all paid off and ready to roll. Matt Liotta wrote: I wouldn't worry about it since the way you did it put the investors at risk more so than you. There is a better way to do it and before your company gets too successful you may want to visit a lawyer and get things cleaned up. -Matt Brian Rohrbacher wrote: Just typed up something on the laptop that said, I owe you this much, and we both signed it. Not fancy, but a little better than an oral agreement. I won't miss a payment and will pay them back if it takes closing the WISP and working 3 jobs. Missing payments is not an option. Only if I'm laid up in the hospital. Personal guaranteed? Well, I told them I will pay it back... I know the agreement leaves a lot open, but I trust these 4 people. Anyway, so they are not investors. Lastly, lets just leave me be about this :) I'd rather not try to defend a million questions about what if this and what if that. It is what I did and it is done. Charles Wu wrote: that would be a loan what type of collateral do they have? or what happens if you miss a payment? have you personally guaranteed the money? -Charles --- WISPNOG Park City, UT http://www.wispnog.com http://www.wispnog.com/ August 15-17, 2005 -Original Message- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Brian Rohrbacher *Sent:* Monday, August 22, 2005 10:20 PM *To:* WISPA General List *Subject:* Re: [WISPA] Taking on an investor? Well, I guess we would call them loans as I have all control. Correct me if I am wrong. They gave me money at a fixed rate. Loans or investments? Charles Wu wrote: well...in determing their dumbness (assuming you're willing to divulge this information) - what sort of investment / equity share / control do your investors have? I mean...assuming it's you and the other 4, does everyone have an equal share? (which is a different story all together) or does 1 single person have a majority share and the other 4 are minority partners -Charles --- WISPNOG Park City, UT http://www.wispnog.com http://www.wispnog.com/ August 15-17, 2005 -Original Message- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Brian Rohrbacher *Sent:* Monday, August 22, 2005 8:05 PM *To:* WISPA General List *Subject:* Re: [WISPA] Taking on an investor? Well, I guess I found four dumb people that got me started. All my start up funds came from 4 people. All four were subs from a previous WISP I owned, (before my partner took everything over and left me out in the cold) they all said, I want you providing service, not the other guy. So here I am. 7 months in and going strong. Oh, almost forgot, like my lawyer has me say..all that is just my opinion. ;-) I think dumb investors are great! Charles Wu wrote: sure a passive minority equity position stake in a privately held company is worthless, as legally, the person with the majority stake can make 100% of the decisions (in terms of purchasing, spending, cash distribution, etc) think about it, if it was your money, would you be willing to just invest it into a company when the majority partner can do whatever he/she wants to and you have no recourse? -Charles --- WISPNOG Park City, UT http://www.wispnog.com http://www.wispnog.com/ August 15-17, 2005 -Original Message- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Dylan Oliver *Sent:* Monday, August 22, 2005 4:10 PM *To:* WISPA General List *Subject:* Re: [WISPA] Taking on an investor? Charles, would you expand on that? On 8/22/05, *Charles Wu* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: FWIW...no invester (other than friends and family) worth their salt will be willing to invest capital into the company for a minority position, as that is basically a sure way to
RE: [WISPA] Waverider 900 mhz throughput
Canopy 900 has close to 4 Mb of aggregate *REAL* thoughput now in 2x mode -Charles --- WISPNOG Park City, UT http://www.wispnog.com August 15-17, 2005 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Scrivner Sent: Thursday, August 25, 2005 11:29 AM To: WISPA General List Subject: Re: [WISPA] Waverider 900 mhz throughput I do not think you will find any 900 Mhz 2M X 2M solutions out there that will scale well. I use Waverider and it works really well for my service. I offer two plans. 768K and 256K up and down. I can get about 70 to 100 clients per sector with Waverider running this way. I think the polling MAC in Waverider keeps the max speed per client at about 1.5 meg up and down. If I have someone needing 2M or more I sell them a connection to my Trango AP. Scriv Mark Koskenmaki wrote: Anyone with real-world experience with them? I sell 2M X 2M connections... will WR gear keep up with this, and what is the maximum available real throughput? Not radio rates, but real-world throughput? North East Oregon Fastnet, LLC 509-593-4061 personal correspondence to: mark at neofast dot net sales inquiries to: purchasing at neofast dot net Fast Internet, NO WIRES! --- - - -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Waverider 900 mhz throughput
I take it from this post regarding Canopy that the other systems you tested were not as much speed? Waverider has more aggregate throughput than what each client individually will get because of polling. So maybe three Waverider clients running at full speed could be the same as Canopy aggregate? I just don't know. I do believe that Waverider aggregate max is about 3 meg per sector. If you want to compare then let us see what you have seen for all the systems you have tested. Let's compare apples to apples. Canopy allows one single client to use full aggregate speed while Waverider does not as far as I know. I believe this is a matter of design choice and not a limitation in Waverider. I could be wrong but I am certain I was told this by Waverider representatives in the past. I welcome your input. I do not know what other systems use for site survey tools but Waverider has an incredible spectrum analyzer tool which develops a spectrum scan readout of the entire 900 Mhz band. This is a full color chart in PDF format created in the CCU itself. It works fantastic and helps identify any possible interference right away. I am very satisfied with the Waverider systems we have in place. We currently are running 4 towers of Waverider. Two of them have omni's. One has two sectors and another has three sectors. We have about 230 Waverider customers online right now. They are the most reliable wireless systems we have online. Scriv Charles Wu wrote: Canopy 900 has close to 4 Mb of aggregate *REAL* thoughput now in 2x mode -Charles --- WISPNOG Park City, UT http://www.wispnog.com August 15-17, 2005 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Scrivner Sent: Thursday, August 25, 2005 11:29 AM To: WISPA General List Subject: Re: [WISPA] Waverider 900 mhz throughput I do not think you will find any 900 Mhz 2M X 2M solutions out there that will scale well. I use Waverider and it works really well for my service. I offer two plans. 768K and 256K up and down. I can get about 70 to 100 clients per sector with Waverider running this way. I think the polling MAC in Waverider keeps the max speed per client at about 1.5 meg up and down. If I have someone needing 2M or more I sell them a connection to my Trango AP. Scriv Mark Koskenmaki wrote: Anyone with real-world experience with them? I sell 2M X 2M connections... will WR gear keep up with this, and what is the maximum available real throughput? Not radio rates, but real-world throughput? North East Oregon Fastnet, LLC 509-593-4061 personal correspondence to: mark at neofast dot net sales inquiries to: purchasing at neofast dot net Fast Internet, NO WIRES! --- - - -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Nationwide Peering
I am in if anyone else is in Texas Jory Privett WCCS - Original Message - From: Brian Rohrbacher [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Thursday, August 25, 2005 11:28 AM Subject: Re: [WISPA] Nationwide Peering I was told to bring this up after WiNog. Well... -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Waverider 900 mhz throughput
Canopy claimed long and loud about real aggregate throughput. However, last February Moto put out an application note that discloses real Canopy aggregate throughput will be significantly less with short packet traffic, while claiming that real internet traffic would never be short enough to be of concern. I did an informal survey of packet length distributions from 4 different wisp systems that volunteered and found that average packet lengths were short enough to cause significant Canopy capacity loss ... according to Canopy's own application note, real aggregate throughput may be as low as only 1/10th of the advertised aggregate throughput. No clarification has ever been offered to help project actual throughput given your average packet length traffic profile, but I'd be skeptical of real Canopy aggregate throughputs as real traffic seems skewed towards short packet lengths (more-so with VPN VoIP traffic). All systems may also have real-traffic capacity loses, but I don't believe the 802.11 physical systems will lose capacity due to the fixed slot sizes as Canopy employs (I think all the 802.11 systems utilize variable length transmissions over-the-air). According to the Moto application note, short packet length suffers a significant capacity loss to Canopy due to their fixed length slots over-the-air. I'm not familiar with Waverider's physical to offer any comparison. Can anyone? Rich - Original Message - From: John Scrivner [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Thursday, August 25, 2005 12:13 PM Subject: Re: [WISPA] Waverider 900 mhz throughput I take it from this post regarding Canopy that the other systems you tested were not as much speed? Waverider has more aggregate throughput than what each client individually will get because of polling. So maybe three Waverider clients running at full speed could be the same as Canopy aggregate? I just don't know. I do believe that Waverider aggregate max is about 3 meg per sector. If you want to compare then let us see what you have seen for all the systems you have tested. Let's compare apples to apples. Canopy allows one single client to use full aggregate speed while Waverider does not as far as I know. I believe this is a matter of design choice and not a limitation in Waverider. I could be wrong but I am certain I was told this by Waverider representatives in the past. I welcome your input. I do not know what other systems use for site survey tools but Waverider has an incredible spectrum analyzer tool which develops a spectrum scan readout of the entire 900 Mhz band. This is a full color chart in PDF format created in the CCU itself. It works fantastic and helps identify any possible interference right away. I am very satisfied with the Waverider systems we have in place. We currently are running 4 towers of Waverider. Two of them have omni's. One has two sectors and another has three sectors. We have about 230 Waverider customers online right now. They are the most reliable wireless systems we have online. Scriv Charles Wu wrote: Canopy 900 has close to 4 Mb of aggregate *REAL* thoughput now in 2x mode -Charles --- WISPNOG Park City, UT http://www.wispnog.com August 15-17, 2005 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Scrivner Sent: Thursday, August 25, 2005 11:29 AM To: WISPA General List Subject: Re: [WISPA] Waverider 900 mhz throughput I do not think you will find any 900 Mhz 2M X 2M solutions out there that will scale well. I use Waverider and it works really well for my service. I offer two plans. 768K and 256K up and down. I can get about 70 to 100 clients per sector with Waverider running this way. I think the polling MAC in Waverider keeps the max speed per client at about 1.5 meg up and down. If I have someone needing 2M or more I sell them a connection to my Trango AP. Scriv Mark Koskenmaki wrote: Anyone with real-world experience with them? I sell 2M X 2M connections... will WR gear keep up with this, and what is the maximum available real throughput? Not radio rates, but real-world throughput? North East Oregon Fastnet, LLC 509-593-4061 personal correspondence to: mark at neofast dot net sales inquiries to: purchasing at neofast dot net Fast Internet, NO WIRES! --- - - -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Waverider 900 mhz throughput
I take it from this post regarding Canopy that the other systems you tested were not as much speed? Yes If you want to compare then let us see what you have seen for all the systems you have tested. Let's compare apples to apples. We have already done that -Charles -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Here's a question for the group.....
Well, our rates are quite a bit lower than that. Around here, we get $59.95 for a standard business connection, $39.95 for a standard residential connection. Special requirements can raise these prices. I have one customer paying $200 month for 128k. He was paying $400/month for ISDN. We advertise or speed as 8-12 x dial-up, (around here, 26.4k is a fast dial-up), but we deliver 512k or more depending on system load. But, in competing with cable/dsl, we know can not match their pricing. ($14.95 for dsl? Give me a break!) And matching cables raw download speed doesn't happen either. We compete by not only being an WISP, but by offering local e-mail and web hosting, computer sales/service, network consulting/repair, remote control/monitoring services and wireless/wired web cameras. We are not 'just' an ISP. Doing all the above allows us to be 'one point of contact' for ALL their IT needs. About 30% of our business customers use us like this now. Oddly enough, we are starting to get the same thing with our residential customers. We have lost some to cable/dsl. We have also gotten some back. The first time Version/SBC blames the customer router when it is a bad modem and it takes 3 days to get back on-line In most cases, we get our customers back on-line the same day. It is all about service Bob Moldashel wrote: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Here's a question for the group.....
You are very correct it that it all comes down to service. People want there hand held through everything. Im signing 10-20 customers a week at the moment to our network because we have great customer service and go the extra mile and are way competitive with DSL and Cable. And our uploads blow cable/DSL out the water. My only downfall is my stupidass website which i have being redone atm. Its utmostly embrassing considering the size of our network now. I made it and i am prolly one of the worstr artist's etc in the world. However my network is very solid. Anyways I got off the beat, If a WISP can get bandwidth at a affordable price its really easy to blow cable and DSL speeds out the water. if your using 5ghz btw try using a WRT54G with a 2.4 to 5.8 convertor from hyperlink 149.00 will put you to plus 23db right before the antenna. great thing is there solid as hell for radios and for 50 dollars plus 149.00 for the convertor and a antenna your at 2.4 pricing and throughput way above 2.4.. Just a suggestion.. Visit www.sveasoft.com And despite what other vemndors say this stuff does work i know i have some myself. Also the flexibility using them is so huge. If you want more info email me off list.. [EMAIL PROTECTED] Ill help anyone i can. After all we have to stick togather to stand a chance against the big guns. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. http://www.alwayson-line.net Quoting Blair Davis [EMAIL PROTECTED]: Well, our rates are quite a bit lower than that. Around here, we get $59.95 for a standard business connection, $39.95 for a standard residential connection. Special requirements can raise these prices. I have one customer paying $200 month for 128k. He was paying $400/month for ISDN. We advertise or speed as 8-12 x dial-up, (around here, 26.4k is a fast dial-up), but we deliver 512k or more depending on system load. But, in competing with cable/dsl, we know can not match their pricing. ($14.95 for dsl? Give me a break!) And matching cables raw download speed doesn't happen either. We compete by not only being an WISP, but by offering local e-mail and web hosting, computer sales/service, network consulting/repair, remote control/monitoring services and wireless/wired web cameras. We are not 'just' an ISP. Doing all the above allows us to be 'one point of contact' for ALL their IT needs. About 30% of our business customers use us like this now. Oddly enough, we are starting to get the same thing with our residential customers. We have lost some to cable/dsl. We have also gotten some back. The first time Version/SBC blames the customer router when it is a bad modem and it takes 3 days to get back on-line In most cases, we get our customers back on-line the same day. It is all about service Bob Moldashel wrote: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Here's a question for the group.....
i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I have a personal 45meg link to my house. When i run www.toast.net/performance speed tests i chuckle. Hence why i dont care giving customers the bandwidth i give them. I do monitor it closely, more so to keep stress off my AP's. Damn kids and there P2P Programs. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. http://www.alwayson-line.net Quoting Blair Davis [EMAIL PROTECTED]: Bandwidth on the availability side is not an issue. We buy bandwidth for about $20-25 per meg so that is not an issue and we have multiple provider fiber feeds to our NOC. $25 per meg? I'm at $350 per 1.5 meg! Unfortunately...customers are so sold on price and high speeds -B- Todd Lancaster wrote: Well first off if my customers did a speed test and saw 256k My phones would be ringing off the hook. 159.00?? Thats insane too, but if your getting more power to you. On the other hand if i was you I would search for more bandwidth and a cost that doesnt bring your overhead up much. Then I would open customers up to more bandwidth and for alot less price. My customers are paying 40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems cheap but i have 100meg of internet bandwidth at a very affordable price and With that price customers are signing up left and right. Anyways should you let him out of the contract? I wouldnt thats what the contract is for, however i would find a way to bump him up alot more in bandwidth and drop the price and then say ill do this if you will renew with me plus with me your not a number your a customer and if need be explain how with you if theres a issue you will resolve it quickly. Also mention when he calls you he talks with the owner not some highschool dipshit techie that doesnt know how to hardly turn on a machine. =) Just put it in nicer words but thats the point you want to make to him. Your not just supplying him bandwidth your supplying him support that he can depend on also. Best of luck with that situation. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. Quoting Bob Moldashel [EMAIL PROTECTED]: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Here's a question for the group.....
I have no idea how the hell that post was posted 3 times.. I didnt do it.. anyways sorry bout that however it happened -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. http://www.alwayson-line.net Quoting Todd Lancaster [EMAIL PROTECTED]: i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I have a personal 45meg link to my house. When i run www.toast.net/performance speed tests i chuckle. Hence why i dont care giving customers the bandwidth i give them. I do monitor it closely, more so to keep stress off my AP's. Damn kids and there P2P Programs. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. http://www.alwayson-line.net Quoting Blair Davis [EMAIL PROTECTED]: Bandwidth on the availability side is not an issue. We buy bandwidth for about $20-25 per meg so that is not an issue and we have multiple provider fiber feeds to our NOC. $25 per meg? I'm at $350 per 1.5 meg! Unfortunately...customers are so sold on price and high speeds -B- Todd Lancaster wrote: Well first off if my customers did a speed test and saw 256k My phones would be ringing off the hook. 159.00?? Thats insane too, but if your getting more power to you. On the other hand if i was you I would search for more bandwidth and a cost that doesnt bring your overhead up much. Then I would open customers up to more bandwidth and for alot less price. My customers are paying 40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems cheap but i have 100meg of internet bandwidth at a very affordable price and With that price customers are signing up left and right. Anyways should you let him out of the contract? I wouldnt thats what the contract is for, however i would find a way to bump him up alot more in bandwidth and drop the price and then say ill do this if you will renew with me plus with me your not a number your a customer and if need be explain how with you if theres a issue you will resolve it quickly. Also mention when he calls you he talks with the owner not some highschool dipshit techie that doesnt know how to hardly turn on a machine. =) Just put it in nicer words but thats the point you want to make to him. Your not just supplying him bandwidth your supplying him support that he can depend on also. Best of luck with that situation. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. Quoting Bob Moldashel [EMAIL PROTECTED]: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Here's a question for the group.....
Blair Davis wrote: Bandwidth on the availability side is not an issue. We buy bandwidth for about $20-25 per meg so that is not an issue and we have multiple provider fiber feeds to our NOC. $25 per meg? I'm at $350 per 1.5 meg! Unfortunately...customers are so sold on price and high speeds -B- That is one of the benefits of being within 100 miles of NYC -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Waverider 900 mhz throughput
Please keep private show only emails off list unless you have data to share with the group. Scriv Charles Wu wrote: Hi Dylan, We are working on gathering all the presentations Trust me, with our testing, there is A LOT of behind the scenes wrangling (including bitching/threats from losing manufacturers) that goes on -Charles --- WISPNOG Park City, UT http://www.wispnog.com http://www.wispnog.com/ August 15-17, 2005 -Original Message- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Dylan Oliver *Sent:* Thursday, August 25, 2005 7:31 PM *To:* WISPA General List *Subject:* Re: [WISPA] Waverider 900 mhz throughput Regarding which, when will the reports on 900 MHz et al be released to attendees of the conference? Wondering what to do with my waverider given new dedication to Moto... ooh, I think I'll coin a new term: Moto Ho -- Dylan Oliver Primaverity, LLC -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Taking on an investor?
Wise words for sure. There is more than any one can do by oneself out there. The opportunities can run you broke if you chase them all. Scriv Charles Wu wrote: Just a general word of advice...the biggest pitfall/doom of most startups is not opportunity, but rather TOO MUCH opportunity... Watch cash flow closely, and don't bite off more than you can chew -Charles --- WISPNOG Park City, UT http://www.wispnog.com August 15-17, 2005 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Thursday, August 25, 2005 7:53 PM To: WISPA General List Subject: Re: [WISPA] Taking on an investor? Thats a great way to start. Congradulations. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Brian Rohrbacher [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Thursday, August 25, 2005 11:20 AM Subject: Re: [WISPA] Taking on an investor? I just have to find someone to do installs. I have as many waiting to be hooked up as I have hooked up. It's there for the taking, but I can't take it! The search for help has started. Tom DeReggi wrote: Most ISPs shared that plan. But it rarely works that way, when you want to grow your business. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Brian Rohrbacher [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Wednesday, August 24, 2005 10:33 AM Subject: Re: [WISPA] Taking on an investor? I plan to be debt free in a year, so I hope to be ok. Everyone all paid off and ready to roll. Matt Liotta wrote: I wouldn't worry about it since the way you did it put the investors at risk more so than you. There is a better way to do it and before your company gets too successful you may want to visit a lawyer and get things cleaned up. -Matt Brian Rohrbacher wrote: Just typed up something on the laptop that said, I owe you this much, and we both signed it. Not fancy, but a little better than an oral agreement. I won't miss a payment and will pay them back if it takes closing the WISP and working 3 jobs. Missing payments is not an option. Only if I'm laid up in the hospital. Personal guaranteed? Well, I told them I will pay it back... I know the agreement leaves a lot open, but I trust these 4 people. Anyway, so they are not investors. Lastly, lets just leave me be about this :) I'd rather not try to defend a million questions about what if this and what if that. It is what I did and it is done. Charles Wu wrote: that would be a loan what type of collateral do they have? or what happens if you miss a payment? have you personally guaranteed the money? -Charles --- WISPNOG Park City, UT http://www.wispnog.com http://www.wispnog.com/ August 15-17, 2005 -Original Message- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Brian Rohrbacher *Sent:* Monday, August 22, 2005 10:20 PM *To:* WISPA General List *Subject:* Re: [WISPA] Taking on an investor? Well, I guess we would call them loans as I have all control. Correct me if I am wrong. They gave me money at a fixed rate. Loans or investments? Charles Wu wrote: well...in determing their dumbness (assuming you're willing to divulge this information) - what sort of investment / equity share / control do your investors have? I mean...assuming it's you and the other 4, does everyone have an equal share? (which is a different story all together) or does 1 single person have a majority share and the other 4 are minority partners -Charles --- WISPNOG Park City, UT http://www.wispnog.com http://www.wispnog.com/ August 15-17, 2005 -Original Message- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Brian Rohrbacher *Sent:* Monday, August 22, 2005 8:05 PM *To:* WISPA General List *Subject:* Re: [WISPA] Taking on an investor? Well, I guess I found four dumb people that got me started. All my start up funds came from 4 people. All four were subs from a previous WISP I owned, (before my partner took everything over and left me out in the cold) they all said, I want you providing service, not the other guy. So here I am. 7 months in and going strong. Oh, almost forgot, like my lawyer has me say..all that is just my opinion. ;-) I think dumb investors are great! Charles Wu wrote: sure a passive minority equity position stake in a privately held company is
Re: [WISPA] Here's a question for the group.....
I wish I could get 10meg for 1000.00 a month, let alone 100meg!! Todd Lancaster wrote: i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I have a personal 45meg link to my house. When i run www.toast.net/performance speed tests i chuckle. Hence why i dont care giving customers the bandwidth i give them. I do monitor it closely, more so to keep stress off my AP's. Damn kids and there P2P Programs. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. http://www.alwayson-line.net Quoting Blair Davis [EMAIL PROTECTED]: Bandwidth on the availability side is not an issue. We buy bandwidth for about $20-25 per meg so that is not an issue and we have multiple provider fiber feeds to our NOC. $25 per meg? I'm at $350 per 1.5 meg! Unfortunately...customers are so sold on price and high speeds -B- Todd Lancaster wrote: Well first off if my customers did a speed test and saw 256k My phones would be ringing off the hook. 159.00?? Thats insane too, but if your getting more power to you. On the other hand if i was you I would search for more bandwidth and a cost that doesnt bring your overhead up much. Then I would open customers up to more bandwidth and for alot less price. My customers are paying 40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems cheap but i have 100meg of internet bandwidth at a very affordable price and With that price customers are signing up left and right. Anyways should you let him out of the contract? I wouldnt thats what the contract is for, however i would find a way to bump him up alot more in bandwidth and drop the price and then say ill do this if you will renew with me plus with me your not a number your a customer and if need be explain how with you if theres a issue you will resolve it quickly. Also mention when he calls you he talks with the owner not some highschool dipshit techie that doesnt know how to hardly turn on a machine. =) Just put it in nicer words but thats the point you want to make to him. Your not just supplying him bandwidth your supplying him support that he can depend on also. Best of luck with that situation. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. Quoting Bob Moldashel [EMAIL PROTECTED]: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Here's a question for the group.....
Bob Moldashel wrote: Blair Davis wrote: Bandwidth on the availability side is not an issue. We buy bandwidth for about $20-25 per meg so that is not an issue and we have multiple provider fiber feeds to our NOC. $25 per meg? I'm at $350 per 1.5 meg! Unfortunately...customers are so sold on price and high speeds -B- That is one of the benefits of being within 100 miles of NYC As a country boy, I'd guess I'd find the other problems with city life to be an unfair trade. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Here's a question for the group.....
Where can you get bandwidth at $25 per meg I am lucky to get it for $500 per meg. Jory Privett WCCS - Original Message - From: Bob Moldashel [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Thursday, August 25, 2005 8:49 PM Subject: Re: [WISPA] Here's a question for the group. Thanks for the reply Todd. I have a few issues that we are dealing with. First, we can't use 2.4 GHz. DS. The spectrum sucks here so there are no real economical CPE options. At present, many customers are on Alvarion FHSS. High bandwidth customers are on 5GHz. but are paying real prices Bandwidth on the availability side is not an issue. We buy bandwidth for about $20-25 per meg so that is not an issue and we have multiple provider fiber feeds to our NOC. Unfortunately...customers are so sold on price and high speeds -B- Todd Lancaster wrote: Well first off if my customers did a speed test and saw 256k My phones would be ringing off the hook. 159.00?? Thats insane too, but if your getting more power to you. On the other hand if i was you I would search for more bandwidth and a cost that doesnt bring your overhead up much. Then I would open customers up to more bandwidth and for alot less price. My customers are paying 40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems cheap but i have 100meg of internet bandwidth at a very affordable price and With that price customers are signing up left and right. Anyways should you let him out of the contract? I wouldnt thats what the contract is for, however i would find a way to bump him up alot more in bandwidth and drop the price and then say ill do this if you will renew with me plus with me your not a number your a customer and if need be explain how with you if theres a issue you will resolve it quickly. Also mention when he calls you he talks with the owner not some highschool dipshit techie that doesnt know how to hardly turn on a machine. =) Just put it in nicer words but thats the point you want to make to him. Your not just supplying him bandwidth your supplying him support that he can depend on also. Best of luck with that situation. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. Quoting Bob Moldashel [EMAIL PROTECTED]: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Taking on an investor?
Don't take this the wrong way BUT --- if you spent less time on the Internet you would soon get those people connected. Been there, done that. Lonnie On 8/25/05, Brian Rohrbacher [EMAIL PROTECTED] wrote: I just have to find someone to do installs. I have as many waiting to be hooked up as I have hooked up. It's there for the taking, but I can't take it! The search for help has started. Tom DeReggi wrote: Most ISPs shared that plan. But it rarely works that way, when you want to grow your business. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Brian Rohrbacher [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Wednesday, August 24, 2005 10:33 AM Subject: Re: [WISPA] Taking on an investor? I plan to be debt free in a year, so I hope to be ok. Everyone all paid off and ready to roll. Matt Liotta wrote: I wouldn't worry about it since the way you did it put the investors at risk more so than you. There is a better way to do it and before your company gets too successful you may want to visit a lawyer and get things cleaned up. -Matt Brian Rohrbacher wrote: Just typed up something on the laptop that said, I owe you this much, and we both signed it. Not fancy, but a little better than an oral agreement. I won't miss a payment and will pay them back if it takes closing the WISP and working 3 jobs. Missing payments is not an option. Only if I'm laid up in the hospital. Personal guaranteed? Well, I told them I will pay it back... I know the agreement leaves a lot open, but I trust these 4 people. Anyway, so they are not investors. Lastly, lets just leave me be about this :) I'd rather not try to defend a million questions about what if this and what if that. It is what I did and it is done. Charles Wu wrote: that would be a loan what type of collateral do they have? or what happens if you miss a payment? have you personally guaranteed the money? -Charles --- WISPNOG Park City, UT http://www.wispnog.com http://www.wispnog.com/ August 15-17, 2005 -Original Message- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Brian Rohrbacher *Sent:* Monday, August 22, 2005 10:20 PM *To:* WISPA General List *Subject:* Re: [WISPA] Taking on an investor? Well, I guess we would call them loans as I have all control. Correct me if I am wrong. They gave me money at a fixed rate. Loans or investments? Charles Wu wrote: well...in determing their dumbness (assuming you're willing to divulge this information) - what sort of investment / equity share / control do your investors have? I mean...assuming it's you and the other 4, does everyone have an equal share? (which is a different story all together) or does 1 single person have a majority share and the other 4 are minority partners -Charles --- WISPNOG Park City, UT http://www.wispnog.com http://www.wispnog.com/ August 15-17, 2005 -Original Message- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Brian Rohrbacher *Sent:* Monday, August 22, 2005 8:05 PM *To:* WISPA General List *Subject:* Re: [WISPA] Taking on an investor? Well, I guess I found four dumb people that got me started. All my start up funds came from 4 people. All four were subs from a previous WISP I owned, (before my partner took everything over and left me out in the cold) they all said, I want you providing service, not the other guy. So here I am. 7 months in and going strong. Oh, almost forgot, like my lawyer has me say..all that is just my opinion. ;-) I think dumb investors are great! Charles Wu wrote: sure a passive minority equity position stake in a privately held company is worthless, as legally, the person with the majority stake can make 100% of the decisions (in terms of purchasing, spending, cash distribution, etc) think about it, if it was your money, would you be willing to just invest it into a company when the majority partner can do whatever he/she wants to and you have no recourse? -Charles --- WISPNOG Park City, UT http://www.wispnog.com http://www.wispnog.com/ August 15-17, 2005 -Original Message- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf
Re: [WISPA] Here's a question for the group.....
Do NOT let him out of the contract. Its inforceable. There was a cost to install his service, and you gave him the service two months earlier which he needed. I have clients taht have paid $1000 expedite charges so they wouldn't have to go a month without service waiting for DSL or cable. He coundn't wait, so he had no choice but agree to the contract. There is no reason to let him out of the contract after you delivered the good which was excelerated time to market. If you value the customer, but more importantly if the client values you, and there is a chance you would keep him after the contract term, because of your good personal service or uptime guarantees, etc, then you may want to give him some extra bandwidth now if he upgrades to a two year contract. For example, give him a meg now. Tell him what does he need more than a meg for anyway? Its more than fast enough. Tell him, cable can give him more bandwidth (3 mb), but he doesn't need more than 1 mb, so it has no value, what cable can't give him is good service, that is something that he can use and needs. If he won't play ball, offer him a chance to buy out of his contract at a $79 per month discount for the year upfront. (example, $159 - $79 = $80. $80 * remaining 10 months = $800. He can pay $800 upfront, and you'll let him out of the contract, or he can pay you the full amount and get broadband for the year. The arguement being the $79 discount is what he'd be paying cable. But the customer needs to be responsible for $159 per month, regarless of who it goes to. If you set the presence that you let people out of their contracts, it will be a chain effect. UNder no circustances would I relive the $159 a month commitment. If you want to through bandwidth at him, so what, he'll never use it anyway, it might be worth it just to avoid the hassle. The point is don't devaluate the value of service. You can't be every thing to every body. MAke him see your value instead. If he doesn't see it after the first year, he'll switch providers. Thats the time to offer him a low ball competitor price, if you have to. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Todd Lancaster [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Thursday, August 25, 2005 10:05 PM Subject: Re: [WISPA] Here's a question for the group. Well first off if my customers did a speed test and saw 256k My phones would be ringing off the hook. 159.00?? Thats insane too, but if your getting more power to you. On the other hand if i was you I would search for more bandwidth and a cost that doesnt bring your overhead up much. Then I would open customers up to more bandwidth and for alot less price. My customers are paying 40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems cheap but i have 100meg of internet bandwidth at a very affordable price and With that price customers are signing up left and right. Anyways should you let him out of the contract? I wouldnt thats what the contract is for, however i would find a way to bump him up alot more in bandwidth and drop the price and then say ill do this if you will renew with me plus with me your not a number your a customer and if need be explain how with you if theres a issue you will resolve it quickly. Also mention when he calls you he talks with the owner not some highschool dipshit techie that doesnt know how to hardly turn on a machine. =) Just put it in nicer words but thats the point you want to make to him. Your not just supplying him bandwidth your supplying him support that he can depend on also. Best of luck with that situation. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. Quoting Bob Moldashel [EMAIL PROTECTED]: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Here's a question for the group.....
Can you offer him a 12 month contract, he pays install on 5 GHz equipment? John Bob Moldashel wrote: Thanks for the reply Todd. I have a few issues that we are dealing with. First, we can't use 2.4 GHz. DS. The spectrum sucks here so there are no real economical CPE options. At present, many customers are on Alvarion FHSS. High bandwidth customers are on 5GHz. but are paying real prices Bandwidth on the availability side is not an issue. We buy bandwidth for about $20-25 per meg so that is not an issue and we have multiple provider fiber feeds to our NOC. Unfortunately...customers are so sold on price and high speeds -B- Todd Lancaster wrote: Well first off if my customers did a speed test and saw 256k My phones would be ringing off the hook. 159.00?? Thats insane too, but if your getting more power to you. On the other hand if i was you I would search for more bandwidth and a cost that doesnt bring your overhead up much. Then I would open customers up to more bandwidth and for alot less price. My customers are paying 40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems cheap but i have 100meg of internet bandwidth at a very affordable price and With that price customers are signing up left and right. Anyways should you let him out of the contract? I wouldnt thats what the contract is for, however i would find a way to bump him up alot more in bandwidth and drop the price and then say ill do this if you will renew with me plus with me your not a number your a customer and if need be explain how with you if theres a issue you will resolve it quickly. Also mention when he calls you he talks with the owner not some highschool dipshit techie that doesnt know how to hardly turn on a machine. =) Just put it in nicer words but thats the point you want to make to him. Your not just supplying him bandwidth your supplying him support that he can depend on also. Best of luck with that situation. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. Quoting Bob Moldashel [EMAIL PROTECTED]: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Taking on an investor?
Title: Message Brian - why pay out that $95.00 when YOU can go do the install in 2 hours time ? Heck 3 installs = 1 new install paid for Sorry - guess Im just cheap and work too much - I suppose we all grow our business differently. I worked 2 full time jobs for the 1st 8 months we were in the WISP game on top of building the WISP.. JohnnyO -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian RohrbacherSent: Thursday, August 25, 2005 11:57 PMTo: WISPA General ListSubject: Re: [WISPA] Taking on an investor?Let me clarify. By sales guy, I meant someone who will knock on doors and say "here, this is available in the area, call for details" hand them a door hanger and leave. I pay my subs a free month for refferals. I'd give the "door hanger guy" the same, $35 per "sale" unless they were too good at it :) Then they would call, and I'd make the "sale". The "install guy" is a company who I trust. They will do installs for $95 a head. I have some more details (4 line paragraph) on my ROI if anyone wants to comment, hit me off list and I'll forward my ROI sheet to you for comment.Thanks,BrianTom DeReggi wrote: No. You must do the sales. Trust that to someone else, and you will fail. It means that you may not be able to do the fun stuff like you thought you'd be doing, but its the reality of a successful business. UNtil you set the stage of how the sales process will go, and set the example of success in selling, it'll be hard to find a sales guy willing to work on commission or that will be worth a darn. I found that you can't run a WISP with only three people, although many have proven me wrong. It takes one to sell. It takes one to install. It takes one tech in the office to assist the installer with testing and router provisioning. ( a tech can't get to APsand routers, when thelink isn't up yet. A lot of things will come up, like which sector do you connect to when its near both of them? You don't always know how to configure it until you are onsite. Then whathappens whem the installer needs help, such as someone to hold the ladderfor a steep pitched roof? Then whose gonna answer the phone when the insude tech goes onsite to help the installer? You need that 4th person! Then whose gonna do you book keeping? You learn that why should you be doing it, when you time is best spent selling? You surely aren't going to have the techs do your book keeping? When you start to go after the bigger clients, if there isn't someone to answer the phone for every sales request and tech support issue, they get scared and go with the higher staffed more professional competitor. At first you start by using your cell phone. But then you learn that you can never get a darn thing done when you are answering your cell phone the whole day. So you stop answering it while on sales meetings. Then the callers have outages, amnd have already signed up with the competitor by the time tyou call them back hours later because they thought you went out of business. So before you know it you need 6 people minimum. Then you look at your payroll that just jumped to $20,000 a month. Then it takes you a few months to get things togeather like marketing material. Then everyone is waiting on you. Then you have a burn rate. You learn that the $20,000 capitol that you had wasn't going to last the first month. Then you start getting subscribers, but theirs no money left to buy radios. By the time you get the radios three weeks later, the customers got tired of waiting and went with the competitor,so your staff has nothing to do, and you just burn through another $20,000 the next month. Etc. Thats the point most businesses fail. So my advise is... Start out with two people. And use your cell phone for all correspondance.Avoid every technical detail thatthe tech mentality is enticing you to get involved with, that will just kill your time, no matter how much its tempting you. Go sell today. Go like that as long as you can, until you have no other choice but to hire.Then hire ALL the people you need and play to win.IF you under hire, you will just spin your wheel's never getting anything done but managing everyone, and sales stop, but salaries don't, and you go out of business. Outsource every technical detail upfront, EXPECIALLY MAIL. Your only job can be sales and management. What will determine wether you will succeed is wether you can keep your time allocated more towards sales than management. Management duties will tend to monopolize your time, because they have to be done, and you will continue to loose money until you go out of business. You will learn there are
