Mark Nash wrote:
I have a spreadsheet that I've developed that gives me 5 years of
projected monthly costs/revenue/running costs/running revenue/cost per
subscriber/debt paydown. It summarizes to 5-year pl, 5-year debt,
5-year business value (1xannual), 5-year resale value (business
John,
I was looking for a response like yours. I requested a refund lately and was
denied even though we called immediately after item was delivered.
Has anyone ever returned and item to Hyperlinktech.com
Quoting John Scrivner [EMAIL PROTECTED]:
We were banned from doing business with them
I'd like to take a poll on behalf of the board of directors.
As most of you know, wispa formed a promotion and marketing committee
for the benefit of wispa and it's member wisps. We have had a few people
step up and volunteer their time to help get this going. I'm sure the
work the promo
You have a Good Day now,
Carl A Jeptha
http://www.airnet.ca
office 905 349-2084
Emergency only Pager 905 377-6900
skype cajeptha
George Rogato wrote:
I'd like to take a poll on behalf of the board of directors.
As most of you know, wispa formed a promotion and marketing committee
for the
Tom DeReggi wrote:
Matt, used an example of Vonage, that did not show profits. But if
that were the case with all investments VCs would not be in business.
A certain percentage of them do very well and are very profitable.
Thats what VCs are banking on. Some will be highly profitable. A
Mark Koskenmaki wrote:
If the FCC had not thrown the 911 monkeywrench into it, I'd have found a way
to roll my own VOIP service and we'd have been selling it at only a slight
markup, just to be an added value to my broadband.
The 911 thing is just a barrier to entry that for most markets is
A refund or a credit?
I'm not aware of many vendors that agree to give refunds.
A sale is a sale.
Just because the cost to get it shipped is near the profit margin, and
probably more costly to process the return than the profit on the sale in
most cases as well.
Tom DeReggi
RapidDSL
No, Shriv is correct. You get banned if you have a problem with the
equipment and get stuck in a RMA / credit loophole which you can't get in
touch with anyone to help you. My experience after 10 years of doing
business with them was shocking.
DSJ
-Original Message-
From: [EMAIL
Pete Davis wrote:
Here is an example of a ROI period ending.
I put in a $500/mo T1 and rent a $100/mo tower space. My fixed costs
are $600/mo
I put in a $1000 AP and router, and buy 100 $200 CPE. I am now $21000
in the hole.
Each customer is paying me $50/mo. ($5000/mo total)
My ROI is 5
Pete,
Great post.
The other thing that gets to be a problem as subscriber base grows is
You can't be two places at the same time. The average time per sub to
support them may not be very high, and easilly done with one technician
based on total work hours in a day. But failures rarely
Travis,
Excellent point.
We've become victom to that mistake more than once.
But whats also important to realize is that the mistake is not always made
because someone does not value their time or doesn;t understand your
arguement.
More so the mistake is made because they under estimated the
Tom, Dang you got this all wrong. Let's make sure we understand what
Alvarion's comments said so everyone understands. Our comment breaking the
band in two was to strip rural and suburban from the top 100 US markets. Top
100 markets split in two 25 Mhz chunks and licensed with the REST of the US
Actually, Cbeyond originally only sold one product. A dynamic T1.
Basically, one product offering to a specific target market. Focused.
- Peter
Patrick Leary wrote:
Any operator with some decent residential mix would be drooling to have a
$100 ARPU Matt. No matter what technology is being
One thing to do is shore up your most profitable customers.
Re-contract them. Add services for them. And survey them. Why do they
buy from you; What other communication needs to they have; What
challenges do they see in technology.
Video tape a testimonial from your best customers about why
Well, any metric can be sheep's wool, Tom.
EBITA comes to mind immediately. It isn't even an accounting standard.
But Wall St. likes it, even though no 2 companies calculate it the same
way. (It isn't a standard so they don't have to). As long as they
consistent calculate it the same way year
Never. The model doesn't work at their pricing model. They will never be
profitable.
The $279 acquisition costs don't include hardware, advertising, referral
fees, coop fees to retail partners.
Their churn is double digits.
They don't indicate how many purchase hardware and never activate.
Actually, according to the Census data, Walla Walla has 2,252 businesses.
http://quickfacts.census.gov/qfd/states/53/5375775.html
Even 5% of that would be a great business.
- Peter
--
WISPA Wireless List: wireless@wispa.org
Subscribe/Unsubscribe:
Brad,
Tom, Dang you got this all wrong. Let's make sure we understand what
Alvarion's comments said so everyone understands. Our comment breaking the
band in two was to strip rural and suburban from the top 100 US markets.
Top
100 markets split in two 25 Mhz chunks and licensed with the REST
*snip* If someone gives refunds, thats a plus that shows they add value.
But not
giving refunds does not infer wrong doing. *snip*
Tom - it is wrong doing when you ban someone for requesting a refund.
Hell, I've never bought from Hyperlink and from seeing their ban
policy with a few of the posts
I hope someone can help me on this. I believe that back in 1997 or 1998 a
law was passed that prevented local governments from preventing tower
construction that would provide Internet service to remote areas. If anyone
knows of such a law or could at least point me in the right direction, it
I pretty much just buy their 5, 10 and 25W 802.11b amplifiers ;)
I guess the what and the why plays a role in whether or not a 'refund'
is expected. I generally am happy with a credit because I plan to do
more business with a vendor/distributor.
Now, I got burned by a south florida cctv dealer
I will pass along these final thoughts I have on the issues I had with
Hyperlink. First of all I do not unduly burden my vendors and I pay for
problems that I bring on myself. I also pay for support from vendors
that I feel is beyond normal pre-sales support. The situation I had with
them for
I really don't know why some have had problems. I have a sales rep
there that I always talk to. (Neil) I talk to him and him only to
order or RMA or anything.
I do not order off the web page, from them or anyone. I want a sales
rep that I can call on the phone an b*tch at when I have a
Can anybody suggest any good vendors for a merchant account and card processing
terminal?
Thanks
Dan Metcalf
Wireless Broadband Systems
www.wbisp.com
781-566-2053 ext 6201
1-888-wbsystem (888) 927-9783
[EMAIL PROTECTED]
support: [EMAIL PROTECTED]
--
No virus found in this outgoing message.
Both of these have worked well for me:
http://www.authorize.net
http://www.primerchants.com
Thank you
Frank Keeney
Pasadena Networks, LLC
Antennas, Cables and Equipment:
http://www.wlanparts.com
-Original Message-
On Behalf Of [EMAIL PROTECTED]
Can anybody suggest any good
I also used ECHO many years ago when I had an ISP in the mid 90s. They
worked well for me at the time:
http://www.echo-inc.com
Frank Keeney
Pasadena Networks, LLC
Antennas, Cables and Equipment:
http://www.wlanparts.com
--
WISPA Wireless List: wireless@wispa.org
Subscribe/Unsubscribe:
We went and built 4 towers (rohn 25g, 50 footers each) on an island
where we needed to setup a wireless
Backbone around the island.
The town came blasting guns, we threw OTARD at them and they bought it.
My partner's a good sales guy, though :)
We ended up paying $250 per tower in fines, and
I use PayPal and am very happy. I do not have a terminal and do not need to
swipe cards from here. Their rates for non-eBay items seem to be in line
with others. I have full control over my account and even have a Master Card
debit card from them. Simple and painless and I don't have to maintain
I have had a good experience with these guys. They are compatible with my
billing/provisioning program. They saved me a ton of money over my Bank of
America merchant account.
Infinity Payment Systems
Sales Office
800-706-7591
Richmond, VA
My contact was Rich Babbitt, but I've had to talk to him
For the record, OTARD applies to residential rights to have an antenna which
enables reception of TV broadcast/satelite signals. I think that OTARD
could be used to establish a similar right for a residential use of
broadband access antennas as well. However, OTARD doesn't do anything to
From http://www.fcc.gov/mb/facts/otard.html...
Q: Does the rule apply to commercial property or only residential property?
A: Nothing in the rule excludes antennas installed on commercial
property. The rule applies to property used for commercial purposes in
the same way it applies to
Cybersource.com via Bank of America.
DO NOT buy a terminal, use the virtual terminal.
I use the virtual terminal for my subscribers I enter a setup fee for
$WW, subscription for $XX amount billed on YY day each month for
ever, or until they want to leave my service.
I perform this entire
May 24, 2006
Why have one big wireless ISP when you can have hundreds of small ones?
That's the question NuTel Broadband Corporation
http://nutelbroadband.com/ of Cranbury, New Jersey seems to be
answering. The company wants to create partnerships with existing ISPs —
or just entrepreneurial
As long as you quote, Larry is correct. Look at the web page
you mention... The subject line...
Over the Air RECEPTION devices rule.
Then it does make a little exception down lower in the page,
On October 25, 2000, the Commission further amended the rule so that it
applies
to
I wasn't arguing that point; I was arguing that OTARD doesn't only apply
to residential property.
-Matt
Blake Bowers wrote:
As long as you quote, Larry is correct. Look at the web page
you mention... The subject line...
Over the Air RECEPTION devices rule.
Then it does make a little
I use PayPal and am very happy.
I originally used PayPal and was forced to switch to a merchant e-account.
Too many orders from countries where PayPal didn't serve.
Oh and by
the way people do not have to be PayPal members to post payments.
Too many orders lost from customers that don't
I stand corrected. The actual text of the document indicates that the rules
apply:
on property within the exclusive use or control of the antenna user where
the user has a direct or indirect ownership or leasehold interest in the
property
So, if the antenna is situated on leased or owned land
One question here would be are you integrating with a billing system of any
kind? If so, what does that billing system support? I've had great luck
with Linkpoint (integrated with Platypus), and also use Innovative Merchant
Solutions (integrated with Quickbooks Point of Sale - no other choice
I don't serve Walla Walla. Walla Walla has 3 WISP's, DSL and cable. Let
me re-phrase, I don't market to Walla Walla at all.My only office
connection is downtown, however. I made a residential customer a deal on
adding his office.
I market to the surrounding areas not served by DSL or
Rick Smith wrote:
We went and built 4 towers (rohn 25g, 50 footers each) on an island
where we needed to setup a wireless
Backbone around the island.
The town came blasting guns, we threw OTARD at them and they bought it.
My partner's a good sales guy, though :)
We ended up paying $250 per
Well JohnnyO,
That I agree with. My defense was not of Hyperlink. My defense was that not
giving refunds is not a bad thing.
Banning someone (a prosective buyer) for such a request or for that matter
ANY REASON is absolutely rediculous.
Vendors have the right to set their policies, but they
Unfortuneately I believe the legal battle went in the favor of the county.
There is one major case that addressed this.
For the life of me, the details are escaping my mind. From what I remember
the law was meant to encourage prompt response from the county, apposed to a
requirement that the
John,
Wow, I don't know what to say to that.
Thats crazy! I never heard anything like that before.
I get your point.
Tom DeReggi
RapidDSL Wireless, Inc
IntAirNet- Fixed Wireless Broadband
- Original Message -
From: John Scrivner [EMAIL PROTECTED]
To: WISPA General List
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
John - that is truly bizarre, as you say. We've bought a lot of antenna stuff
from
Hyperlink in the past, but your experience sours me on doing business with them
in the
future. I've found that a lot of vendors to the WISP space are very helpful and
George,
Congratulations on your ability and your willingness to hang in there!
jack
George Rogato wrote:
Rick Smith wrote:
We went and built 4 towers (rohn 25g, 50 footers each) on an island
where we needed to setup a wireless
Backbone around the island.
The town came blasting guns, we
Thanks Jack,
Besides hanging in there, I tried very hard not to piss anyone off or
offend them.
Politics can get messy.
George
Jack Unger wrote:
George,
Congratulations on your ability and your willingness to hang in there!
jack
George Rogato wrote:
Rick Smith wrote:
We went and
On Wed, 31 May 2006, Rich Comroe wrote:
Too many orders lost from customers that don't have PayPal accounts
(unless things changed in the last 2 years since I switched to
e-account, but way back you had to setup a PayPal account to make a
purchase).
Paypal has a terminal available that
We had a tech that specd the wrong amp once. I opened the box as soon as we
received it. I saw that the connectors were wrong, and called hyperlink
immediately. All I wanted to do was exchange the amps for the same units
with a different style connector. No dice. They told me the sale was
Looks like they've definitely made some major improvements since I used them
for my online store long ago. What about the supported countries? I was
always getting emails from customers from African countries I'd never even
heard of that couldn't place their orders thru paypals.
cheers,
On Wed, 31 May 2006, Rich Comroe wrote:
used them for my online store long ago. What about the supported
countries? I was always getting emails from customers from African
countries I'd never even heard of that couldn't place their orders
thru paypals.
This may still be an issue. I have
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