Re: [WISPA] Customer Routers

2012-04-27 Thread Tom Sharples
We now almost always include a Cisco RV42 with our preconfigured IP video surveillance systems, and ask our clients to install these instead of whatever piece of crap they had in there before, or to bring in a separate WAN IP. RV42's have proven to be very reliable and support several

Re: [WISPA] Customer Routers

2012-04-27 Thread Andy Trimmell
You really think customers listen? I had a lady blame us for lightning hitting her TV. People are going to blame you regardless of how much money you lose on them. We also keep routers separate of our responsibility. We do require our customers to have one at the time of the installation and we

Re: [WISPA] Customer Routers

2012-04-27 Thread Al Stewart
Been following this thread ... seems like you guys assume that ALL your customers, and ALL users of internet are total idiots with crappy equipment. Surely there are some who have decent equipment and know what they are doing. :-) Al -- At 12:53 PM 4/27/2012 -0400, Andy Trimmell wrote:

Re: [WISPA] Customer Routers

2012-04-27 Thread Justin Wilson
Yes there are. But the ones who don't know what you are doing cost you money, time, and reputation. Had one guy just the other day called every time his Internet went out. This had been going on for 3 days. It would go out for 3-4 minutes at a time. He's a gamer and belongs to some Clan. Guy

Re: [WISPA] Customer Routers

2012-04-27 Thread Jim Patient
We have them in stock. We also have a pile of them in the field for client routers. I've had a couple 750g die but so far no problems with the 751. Jim From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Randy Cosby Sent: Thursday, April 26, 2012 5:48 PM

Re: [WISPA] Customer Routers

2012-04-27 Thread Justin Wilson
Part of my point is we don't do computer repair. We are a communications provider. Some might see an opportunity to upsell the customer to a router. The margin is not there unless you are doing computer repair and have the staff for it. We do sell managed services to businesses only, but that's a

Re: [WISPA] Customer Routers

2012-04-27 Thread Sam Tetherow
Interesting, mine has been running without a glitch at home since November, nothing fancy in the config, just a standard SOHO setup with one pptp VPN connection. On 04/26/2012 02:23 PM, Josh Luthman wrote: Free one from Vegas died. Bought one and it reboots every few days. Not customer

Re: [WISPA] Customer Routers

2012-04-27 Thread Chadd Thompson
Same here, We have dozens of them out in the field and I have one that we use with no issues. The only issue I have seen at all was with a Kindle that would drop every time the WPA2 key would refresh. So I am not sure if this was a kindle issue or MT issue. Chadd _ From:

Re: [WISPA] Customer Routers

2012-04-27 Thread Blair Davis
less than 1 in 50 know what they are doing. About 1 in 5 THINKS they do! On 4/27/2012 12:54 PM, Al Stewart wrote: Been following this thread ... seems like you guys assume that ALL your customers, and ALL users of internet are total idiots with crappy equipment. Surely there are some who have

Re: [WISPA] Bullet Traffic Shaping

2012-04-27 Thread Doug Clark
You are just throttling the customer down to what ever you set the setting at. If you set them at 56k up and down then yes you would be saving bandwidth on your headend but will your customer be happy? ~Doug ---Original Message--- From: ~NGL~ Date: 4/27/2012 6:12:43 PM To:

Re: [WISPA] Bullet Traffic Shaping

2012-04-27 Thread Josh Luthman
You're not saving bandwidth, you're losing it. They will transfer 1 gig before or after. But if you start hindering the speeds it takes them longer to do the work. If you let them go full throttle it will utilize as much resources (bandwidth) as it can to get the job done sooner. Josh Luthman

[WISPA] [SPAM]RE: Bullet Traffic Shaping

2012-04-27 Thread Jim Patient
We let them burst for 4 minutes. If that don't get the job done sooner then they get choked back to the package they pay for. If I let them go wide open with no bandwidth and connection limits, my hogs would suck up everything I can push. I can't let the heavy users take it all and leave the