Re: [WISPA] Outsourced installations (KyWiFi LLC)
Yeah I do the same thing. We tell the potential new customer that if the survey goes good we want to install them on the spot do to higher gas prices and cost of sending the guys out there twice. If they only want the survey done and it goes good and they dont let us install it on the spot we tack a 35.00 survey charge on them. Seems to work good for us. Cuts down on time and allows us to do more in a day. Todd Lancaster AlwaysOnLine LLC. - Original Message - From: Marlon K. Schafer (509) 982-2181 [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Wednesday, October 11, 2006 10:19 AM Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC) We handle this a bit differently. We don't do site surveys anymore. We only do installs. We book the appointment etc. I head out to the site and IF I can't figure out a way to get service to them, I leave. They owe nothing. But if I can get them lit up, I have a customer. laters, Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam - Original Message - From: KyWiFi LLC [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, October 10, 2006 1:10 PM Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC) If it deters a tire kicker from wasting our company's resources, then I will be very happy. I don't believe it will deter anyone who is seriously wanting our broadband service as they will not be charged a site survey fee unless they decline service following a successful site survey at their location. If I forget, will someone please remind me in a couple months so I can report back whether or not our new site survey policy is successful or not. Sure will be nice if it works like your puppy story. ;-) Shannon D. Denniston, Co-Founder KyWiFi, LLC - Mt. Sterling, Kentucky Your Hometown Broadband Provider http://www.KyWiFi.com Call Us Today: 859.274.4033 === $29.99 DSL High Speed Internet $14.99 Home Phone Service $19.99 All Digital Satellite TV - No Phone Line Required for DSL - FREE Activation Equipment - Affordable Upfront Pricing - Locally Owned Operated - We Also Service Most Rural Areas === - Original Message - From: Tom DeReggi [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, October 10, 2006 10:45 AM Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC) Its not that I don't understand or agree with your point of view, but I just question wether it will work based on unecessarily detering customers. Its hard enough getting someone willing to try wireless in the first place, and now you are saying that the odds of getting it aren't good enough to to risk your $29. If trying to get their business isn't worth $29 to you, They may not even bother to subscribe. On the flip side, if your business is like mine, and you focus on Business and sure things, the lost residential business may not be a bad thing, if it just isn;t financially viable to go after with money at risk. It also could end up working th opposite. You are establishing value for your time. Possibly preventing other from abusing/taking up your time in the future. And when you set a value, people recognize it as more valuable and want it more. It goes back to my puppy story. I put an add for free puppies in the paper, and nobody called. The next week I put an add Puppies only $25, and sold every one of them the first day the paper was out. I'm interested in seeing how it plays out for you over time, charging the survey fee. Let us know as the plan progresses. PS. This is also a factor of wether you are in a underserved or served area. There is more demand in an underserved area. In my urban market, everyone offers everything for free. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: KyWiFi LLC [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, October 10, 2006 7:57 AM Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC) I think those who decline our service following a successful site survey are just tire kickers. They almost always tell our subcontractor that they will speak to the wife and get back to us or they were merely wanting to see if our service was available in their area. People of this stature waste our time and resources, they are the ones that we need to avoid from the get go in order to optimize our company's efficiency. I do not feel that we should punish ethical customers by charging an inflated installation fee to subsidize our site survey expenses incurred by the tire kickers. We've decided that we are going to require a signed site survey request
Re: [WISPA] Here's a question for the group.....
You are very correct it that it all comes down to service. People want there hand held through everything. Im signing 10-20 customers a week at the moment to our network because we have great customer service and go the extra mile and are way competitive with DSL and Cable. And our uploads blow cable/DSL out the water. My only downfall is my stupidass website which i have being redone atm. Its utmostly embrassing considering the size of our network now. I made it and i am prolly one of the worstr artist's etc in the world. However my network is very solid. Anyways I got off the beat, If a WISP can get bandwidth at a affordable price its really easy to blow cable and DSL speeds out the water. if your using 5ghz btw try using a WRT54G with a 2.4 to 5.8 convertor from hyperlink 149.00 will put you to plus 23db right before the antenna. great thing is there solid as hell for radios and for 50 dollars plus 149.00 for the convertor and a antenna your at 2.4 pricing and throughput way above 2.4.. Just a suggestion.. Visit www.sveasoft.com And despite what other vemndors say this stuff does work i know i have some myself. Also the flexibility using them is so huge. If you want more info email me off list.. [EMAIL PROTECTED] Ill help anyone i can. After all we have to stick togather to stand a chance against the big guns. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. http://www.alwayson-line.net Quoting Blair Davis [EMAIL PROTECTED]: Well, our rates are quite a bit lower than that. Around here, we get $59.95 for a standard business connection, $39.95 for a standard residential connection. Special requirements can raise these prices. I have one customer paying $200 month for 128k. He was paying $400/month for ISDN. We advertise or speed as 8-12 x dial-up, (around here, 26.4k is a fast dial-up), but we deliver 512k or more depending on system load. But, in competing with cable/dsl, we know can not match their pricing. ($14.95 for dsl? Give me a break!) And matching cables raw download speed doesn't happen either. We compete by not only being an WISP, but by offering local e-mail and web hosting, computer sales/service, network consulting/repair, remote control/monitoring services and wireless/wired web cameras. We are not 'just' an ISP. Doing all the above allows us to be 'one point of contact' for ALL their IT needs. About 30% of our business customers use us like this now. Oddly enough, we are starting to get the same thing with our residential customers. We have lost some to cable/dsl. We have also gotten some back. The first time Version/SBC blames the customer router when it is a bad modem and it takes 3 days to get back on-line In most cases, we get our customers back on-line the same day. It is all about service Bob Moldashel wrote: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Here's a question for the group.....
i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I have a personal 45meg link to my house. When i run www.toast.net/performance speed tests i chuckle. Hence why i dont care giving customers the bandwidth i give them. I do monitor it closely, more so to keep stress off my AP's. Damn kids and there P2P Programs. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. http://www.alwayson-line.net Quoting Blair Davis [EMAIL PROTECTED]: Bandwidth on the availability side is not an issue. We buy bandwidth for about $20-25 per meg so that is not an issue and we have multiple provider fiber feeds to our NOC. $25 per meg? I'm at $350 per 1.5 meg! Unfortunately...customers are so sold on price and high speeds -B- Todd Lancaster wrote: Well first off if my customers did a speed test and saw 256k My phones would be ringing off the hook. 159.00?? Thats insane too, but if your getting more power to you. On the other hand if i was you I would search for more bandwidth and a cost that doesnt bring your overhead up much. Then I would open customers up to more bandwidth and for alot less price. My customers are paying 40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems cheap but i have 100meg of internet bandwidth at a very affordable price and With that price customers are signing up left and right. Anyways should you let him out of the contract? I wouldnt thats what the contract is for, however i would find a way to bump him up alot more in bandwidth and drop the price and then say ill do this if you will renew with me plus with me your not a number your a customer and if need be explain how with you if theres a issue you will resolve it quickly. Also mention when he calls you he talks with the owner not some highschool dipshit techie that doesnt know how to hardly turn on a machine. =) Just put it in nicer words but thats the point you want to make to him. Your not just supplying him bandwidth your supplying him support that he can depend on also. Best of luck with that situation. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. Quoting Bob Moldashel [EMAIL PROTECTED]: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Here's a question for the group.....
I have no idea how the hell that post was posted 3 times.. I didnt do it.. anyways sorry bout that however it happened -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. http://www.alwayson-line.net Quoting Todd Lancaster [EMAIL PROTECTED]: i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I have a personal 45meg link to my house. When i run www.toast.net/performance speed tests i chuckle. Hence why i dont care giving customers the bandwidth i give them. I do monitor it closely, more so to keep stress off my AP's. Damn kids and there P2P Programs. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. http://www.alwayson-line.net Quoting Blair Davis [EMAIL PROTECTED]: Bandwidth on the availability side is not an issue. We buy bandwidth for about $20-25 per meg so that is not an issue and we have multiple provider fiber feeds to our NOC. $25 per meg? I'm at $350 per 1.5 meg! Unfortunately...customers are so sold on price and high speeds -B- Todd Lancaster wrote: Well first off if my customers did a speed test and saw 256k My phones would be ringing off the hook. 159.00?? Thats insane too, but if your getting more power to you. On the other hand if i was you I would search for more bandwidth and a cost that doesnt bring your overhead up much. Then I would open customers up to more bandwidth and for alot less price. My customers are paying 40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems cheap but i have 100meg of internet bandwidth at a very affordable price and With that price customers are signing up left and right. Anyways should you let him out of the contract? I wouldnt thats what the contract is for, however i would find a way to bump him up alot more in bandwidth and drop the price and then say ill do this if you will renew with me plus with me your not a number your a customer and if need be explain how with you if theres a issue you will resolve it quickly. Also mention when he calls you he talks with the owner not some highschool dipshit techie that doesnt know how to hardly turn on a machine. =) Just put it in nicer words but thats the point you want to make to him. Your not just supplying him bandwidth your supplying him support that he can depend on also. Best of luck with that situation. -- Thanks, Todd Lancaster Network Administrator AlwaysOn-Line LLC. Quoting Bob Moldashel [EMAIL PROTECTED]: OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him jumping ship anyways? I would love to hear everyone's ideas and input. -B- -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] keeping appointments
Hell id just loose the pad and the highlighters.. I stick to my PDA and Outlook 2003 Calender on my laptop. Reason I dont loose my laptop is because its with me everywhere I go and the PDA is practically surgically attached to me aswell. Me and Paper just dont match well at all. I write like crap hince why I type everything and well if my head wasnt attached to my body I would have lost it years ago. However paper works for a lot of people so if it works then thats what you should do. =P It just doesnt work for me. Todd Lancaster AlwaysOn-Linc LLC. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Reliable Internet, LLC Sent: Friday, November 18, 2005 1:36 PM To: WISPA General List Subject: Re: [WISPA] keeping appointments them babies blow out the window of the truck too often. LOL robert maier wrote: How about a Yellow pad of paper and a cheap couple of different colored BIC pens and you can assign urgency to it by the colors you use Yahoo! FareChase - Search multiple travel sites in one click. No virus found in this incoming message.Checked by AVG Free Edition.Version: 7.1.362 / Virus Database: 267.13.4/175 - Release Date: 11/18/2005 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
