Re: [WISPA] Outsourced installations (KyWiFi LLC)

2006-10-11 Thread Todd Lancaster
Yeah I do the same thing.  We tell the potential new customer that if the 
survey goes good we want to install them on the spot do to higher gas prices 
and cost of sending the guys out there twice.  If they only want the survey 
done and it goes good and they dont let us install it on the spot we tack a 
35.00 survey charge on them.  Seems to work good for us.  Cuts down on time 
and allows us to do more in a day.


Todd Lancaster
AlwaysOnLine LLC.

- Original Message - 
From: Marlon K. Schafer (509) 982-2181 [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Wednesday, October 11, 2006 10:19 AM
Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC)


We handle this a bit differently.  We don't do site surveys anymore.  We 
only do installs.


We book the appointment etc.  I head out to the site and IF I can't figure 
out a way to get service to them, I leave.  They owe nothing.  But if I 
can get them lit up, I have a customer.


laters,
Marlon
(509) 982-2181   Equipment sales
(408) 907-6910 (Vonage)Consulting services
42846865 (icq)And I run my own wisp!
64.146.146.12 (net meeting)
www.odessaoffice.com/wireless
www.odessaoffice.com/marlon/cam



- Original Message - 
From: KyWiFi LLC [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Tuesday, October 10, 2006 1:10 PM
Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC)



If it deters a tire kicker from wasting our company's resources,
then I will be very happy. I don't believe it will deter anyone
who is seriously wanting our broadband service as they will
not be charged a site survey fee unless they decline service
following a successful site survey at their location.

If I forget, will someone please remind me in a couple months
so I can report back whether or not our new site survey policy
is successful or not. Sure will be nice if it works like your puppy
story. ;-)


Shannon D. Denniston, Co-Founder
KyWiFi, LLC - Mt. Sterling, Kentucky
Your Hometown Broadband Provider
http://www.KyWiFi.com
Call Us Today: 859.274.4033
===
$29.99 DSL High Speed Internet
$14.99 Home Phone Service
$19.99 All Digital Satellite TV
- No Phone Line Required for DSL
- FREE Activation  Equipment
- Affordable Upfront Pricing
- Locally Owned  Operated
- We Also Service Most Rural Areas
===


- Original Message - 
From: Tom DeReggi [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Tuesday, October 10, 2006 10:45 AM
Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC)


Its not that I don't understand or agree with your point of view, but I 
just
question wether it will work based on unecessarily detering customers. 
Its
hard enough getting someone willing to try wireless in the first place, 
and
now you are saying that the odds of getting it aren't good enough to to 
risk
your $29.  If trying to get their business isn't worth $29 to you, They 
may

not even bother to subscribe.

On the flip side, if your business is like mine, and you focus on 
Business
and sure things, the lost residential business may not be a bad thing, if 
it

just isn;t financially viable to go after with money at risk.

It also could end up working th opposite. You are establishing value for
your time. Possibly preventing other from abusing/taking up your time in 
the
future. And when you set a value, people recognize it as more valuable 
and

want it more.

It goes back to my puppy story. I put an add for free puppies in the 
paper,

and nobody called. The next week I put an add Puppies only $25, and sold
every one of them the first day the paper was out.

I'm interested in seeing how it plays out for you over time, charging the
survey fee. Let us know as the plan progresses.

PS. This is also a factor of wether you are in a underserved or served 
area.

There is more demand in an underserved area. In my urban market, everyone
offers everything for free.

Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: KyWiFi LLC [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Tuesday, October 10, 2006 7:57 AM
Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC)



I think those who decline our service following a successful site
survey are just tire kickers. They almost always tell our subcontractor
that they will speak to the wife and get back to us or they were
merely wanting to see if our service was available in their area.
People of this stature waste our time and resources, they are the ones
that we need to avoid from the get go in order to optimize our company's
efficiency. I do not feel that we should punish ethical customers by
charging an inflated installation fee to subsidize our site survey
expenses
incurred by the tire kickers. We've decided that we are going to require
a signed site survey request

RE: [WISPA] keeping appointments

2005-11-18 Thread Todd Lancaster








Hell id just loose the pad and the
highlighters.. I stick to my PDA and Outlook 2003 Calender on my laptop. Reason
I dont loose my laptop is because its with me everywhere I go and the
PDA is practically surgically attached to me aswell. Me and Paper just dont
match well at all. I write like crap hince why I type everything and well if my
head wasnt attached to my body I would have lost it years ago. However
paper works for a lot of people so if it works then thats what you
should do. =P It just doesnt work for me. 





Todd Lancaster
AlwaysOn-Linc LLC.













From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Reliable Internet, LLC
Sent: Friday, November 18, 2005
1:36 PM
To: WISPA General List
Subject: Re: [WISPA] keeping
appointments





them babies blow out the window of the truck too
often. LOL

robert maier wrote: 



How about a Yellow pad of paper and a cheap couple of
different colored BIC pens and you can assign urgency to it by the colors you
use









Yahoo!
FareChase - Search multiple travel sites in one click. 





No virus found in this incoming message.Checked by AVG Free Edition.Version: 7.1.362 / Virus Database: 267.13.4/175 - Release Date: 11/18/2005 




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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Todd Lancaster
You are very correct it that it all comes down to service.  People want there
hand held through everything.  Im signing 10-20 customers a week at the moment
to our network because we have great customer service and go the extra mile and
are way competitive with DSL and Cable. And our uploads blow cable/DSL out the
water.  My only downfall is my stupidass website which i have being redone atm.
Its utmostly embrassing considering the size of our network now.  I made it and
i am prolly one of the worstr artist's etc in the world. However my network is
very solid. Anyways I got off the beat, If a WISP can get bandwidth at a
affordable price its really easy to blow cable and DSL speeds out the water. if
your using 5ghz btw try using a WRT54G with a 2.4 to 5.8 convertor from
hyperlink 149.00 will put you to plus 23db right before the antenna. great
thing is there solid as hell for radios and for 50 dollars plus 149.00 for the
convertor and a antenna your at 2.4 pricing and throughput way above 2.4.. Just
a suggestion..  Visit www.sveasoft.com And despite what other vemndors say this
stuff does work i know i have some myself.  Also the flexibility using them is
so huge. If you want more info email me off list.. [EMAIL PROTECTED] Ill
help anyone i can.  After all we have to stick togather to stand a chance
against the big guns.

--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Blair Davis [EMAIL PROTECTED]:

 Well, our rates are quite a bit lower than that.

 Around here, we get $59.95 for a standard business connection, $39.95
 for a standard residential connection.  Special requirements can raise
 these prices.  I have one customer paying $200 month for 128k.  He was
 paying $400/month for ISDN.

 We advertise or speed as 8-12 x dial-up,  (around here, 26.4k is a fast
 dial-up), but we deliver 512k or more depending on system load.

 But, in competing with cable/dsl, we know can not match their pricing.
 ($14.95 for dsl?  Give me a break!)  And matching cables raw download
 speed doesn't happen either.

 We compete by not only being an WISP, but by offering local e-mail and
 web hosting, computer sales/service, network consulting/repair, remote
 control/monitoring services and wireless/wired web cameras.  We are not
 'just' an ISP.

 Doing all the above allows us to be 'one point of contact' for ALL their
 IT needs.  About 30% of our business customers use us like this now.
 Oddly enough, we are starting to get the same thing with our residential
 customers.

 We have lost some to cable/dsl.  We have also gotten some back.  The
 first time Version/SBC blames the customer router when it is a bad modem
 and it takes 3 days to get back on-line  In most cases, we get our
 customers back on-line the same day.

 It is all about service

 Bob Moldashel wrote:

  OK...You have a customer that is paying $159 month for 256K service.
  No other service providers are available in the area except a full T1
  for $599+ per month. 8 Months later cable modem shows up and offers
  $79/month for the first year for new sign ups with 3-4 Mb downloads.
  Your customer paying $159/month still has 10 months left on his
  contract and is looking to cancel saying the service is slow.
 
  What do you do?
 
  Do you let the customer out of his contract??  Do you enforce the
  contract and possibly loose the customer at the end of the contract?
  Do you match cable's price and speed? Do you try to give him a better
  package and risk him jumping ship anyways?
 
  I would love to hear everyone's ideas and input.
 
  -B-
 
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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Todd Lancaster
You are very correct it that it all comes down to service.  People want there
hand held through everything.  Im signing 10-20 customers a week at the moment
to our network because we have great customer service and go the extra mile and
are way competitive with DSL and Cable. And our uploads blow cable/DSL out the
water.  My only downfall is my stupidass website which i have being redone atm.
Its utmostly embrassing considering the size of our network now.  I made it and
i am prolly one of the worstr artist's etc in the world. However my network is
very solid. Anyways I got off the beat, If a WISP can get bandwidth at a
affordable price its really easy to blow cable and DSL speeds out the water. if
your using 5ghz btw try using a WRT54G with a 2.4 to 5.8 convertor from
hyperlink 149.00 will put you to plus 23db right before the antenna. great
thing is there solid as hell for radios and for 50 dollars plus 149.00 for the
convertor and a antenna your at 2.4 pricing and throughput way above 2.4.. Just
a suggestion..  Visit www.sveasoft.com And despite what other vemndors say this
stuff does work i know i have some myself.  Also the flexibility using them is
so huge. If you want more info email me off list.. [EMAIL PROTECTED] Ill
help anyone i can.  After all we have to stick togather to stand a chance
against the big guns.

--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Blair Davis [EMAIL PROTECTED]:

 Well, our rates are quite a bit lower than that.

 Around here, we get $59.95 for a standard business connection, $39.95
 for a standard residential connection.  Special requirements can raise
 these prices.  I have one customer paying $200 month for 128k.  He was
 paying $400/month for ISDN.

 We advertise or speed as 8-12 x dial-up,  (around here, 26.4k is a fast
 dial-up), but we deliver 512k or more depending on system load.

 But, in competing with cable/dsl, we know can not match their pricing.
 ($14.95 for dsl?  Give me a break!)  And matching cables raw download
 speed doesn't happen either.

 We compete by not only being an WISP, but by offering local e-mail and
 web hosting, computer sales/service, network consulting/repair, remote
 control/monitoring services and wireless/wired web cameras.  We are not
 'just' an ISP.

 Doing all the above allows us to be 'one point of contact' for ALL their
 IT needs.  About 30% of our business customers use us like this now.
 Oddly enough, we are starting to get the same thing with our residential
 customers.

 We have lost some to cable/dsl.  We have also gotten some back.  The
 first time Version/SBC blames the customer router when it is a bad modem
 and it takes 3 days to get back on-line  In most cases, we get our
 customers back on-line the same day.

 It is all about service

 Bob Moldashel wrote:

  OK...You have a customer that is paying $159 month for 256K service.
  No other service providers are available in the area except a full T1
  for $599+ per month. 8 Months later cable modem shows up and offers
  $79/month for the first year for new sign ups with 3-4 Mb downloads.
  Your customer paying $159/month still has 10 months left on his
  contract and is looking to cancel saying the service is slow.
 
  What do you do?
 
  Do you let the customer out of his contract??  Do you enforce the
  contract and possibly loose the customer at the end of the contract?
  Do you match cable's price and speed? Do you try to give him a better
  package and risk him jumping ship anyways?
 
  I would love to hear everyone's ideas and input.
 
  -B-
 
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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Todd Lancaster
You are very correct it that it all comes down to service.  People want there
hand held through everything.  Im signing 10-20 customers a week at the moment
to our network because we have great customer service and go the extra mile and
are way competitive with DSL and Cable. And our uploads blow cable/DSL out the
water.  My only downfall is my stupidass website which i have being redone atm.
Its utmostly embrassing considering the size of our network now.  I made it and
i am prolly one of the worstr artist's etc in the world. However my network is
very solid. Anyways I got off the beat, If a WISP can get bandwidth at a
affordable price its really easy to blow cable and DSL speeds out the water. if
your using 5ghz btw try using a WRT54G with a 2.4 to 5.8 convertor from
hyperlink 149.00 will put you to plus 23db right before the antenna. great
thing is there solid as hell for radios and for 50 dollars plus 149.00 for the
convertor and a antenna your at 2.4 pricing and throughput way above 2.4.. Just
a suggestion..  Visit www.sveasoft.com And despite what other vemndors say this
stuff does work i know i have some myself.  Also the flexibility using them is
so huge. If you want more info email me off list.. [EMAIL PROTECTED] Ill
help anyone i can.  After all we have to stick togather to stand a chance
against the big guns.

--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Blair Davis [EMAIL PROTECTED]:

 Well, our rates are quite a bit lower than that.

 Around here, we get $59.95 for a standard business connection, $39.95
 for a standard residential connection.  Special requirements can raise
 these prices.  I have one customer paying $200 month for 128k.  He was
 paying $400/month for ISDN.

 We advertise or speed as 8-12 x dial-up,  (around here, 26.4k is a fast
 dial-up), but we deliver 512k or more depending on system load.

 But, in competing with cable/dsl, we know can not match their pricing.
 ($14.95 for dsl?  Give me a break!)  And matching cables raw download
 speed doesn't happen either.

 We compete by not only being an WISP, but by offering local e-mail and
 web hosting, computer sales/service, network consulting/repair, remote
 control/monitoring services and wireless/wired web cameras.  We are not
 'just' an ISP.

 Doing all the above allows us to be 'one point of contact' for ALL their
 IT needs.  About 30% of our business customers use us like this now.
 Oddly enough, we are starting to get the same thing with our residential
 customers.

 We have lost some to cable/dsl.  We have also gotten some back.  The
 first time Version/SBC blames the customer router when it is a bad modem
 and it takes 3 days to get back on-line  In most cases, we get our
 customers back on-line the same day.

 It is all about service

 Bob Moldashel wrote:

  OK...You have a customer that is paying $159 month for 256K service.
  No other service providers are available in the area except a full T1
  for $599+ per month. 8 Months later cable modem shows up and offers
  $79/month for the first year for new sign ups with 3-4 Mb downloads.
  Your customer paying $159/month still has 10 months left on his
  contract and is looking to cancel saying the service is slow.
 
  What do you do?
 
  Do you let the customer out of his contract??  Do you enforce the
  contract and possibly loose the customer at the end of the contract?
  Do you match cable's price and speed? Do you try to give him a better
  package and risk him jumping ship anyways?
 
  I would love to hear everyone's ideas and input.
 
  -B-
 
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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Todd Lancaster
i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I
have a personal 45meg link to my house.  When i run www.toast.net/performance
speed tests i chuckle. Hence why i dont care giving customers the bandwidth i
give them. I do monitor it closely, more so to keep stress off my AP's. Damn
kids and there P2P Programs.
--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Blair Davis [EMAIL PROTECTED]:




 
  Bandwidth on the availability side is not an issue.  We buy bandwidth
  for about $20-25 per meg so that is not an issue and we have multiple
  provider fiber feeds to our NOC.
 
 $25 per meg?  I'm at $350 per 1.5 meg!

  Unfortunately...customers are so sold on price and high speeds
 
  -B-
 
 
 
  Todd Lancaster wrote:
 
  Well first off if my customers did a speed test and saw 256k My
  phones would be
  ringing off the hook.  159.00?? Thats insane too, but if your getting
  more
  power to you.  On the other hand if i was you I would search for more
  bandwidth
  and a cost that doesnt bring your overhead up much.  Then I would open
  customers up to more bandwidth and for alot less price. My customers
  are paying
  40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems
  cheap but
  i have 100meg of internet bandwidth at a very affordable price and
  With that
  price customers are signing up left and right. Anyways should you let
  him out
  of the contract? I wouldnt thats what the contract is for, however i
  would find
  a way to bump him up alot more in bandwidth and drop the price and
  then say ill
  do this if you will renew with me plus with me your not a number your a
  customer and if need be explain how with you if theres a issue you
  will resolve
  it quickly. Also mention when he calls you he talks with the owner
  not some
  highschool dipshit techie that doesnt know how to hardly turn on a
  machine. =) Just put it in nicer words but thats the point you want
  to make to him. Your
  not just supplying him bandwidth your supplying him support that he
  can depend
  on also.  Best of luck with that situation.
 
 
  --
  Thanks,
  Todd Lancaster
  Network Administrator
  AlwaysOn-Line LLC.
 
 
 
 
  Quoting Bob Moldashel [EMAIL PROTECTED]:
 
 
 
  OK...You have a customer that is paying $159 month for 256K service. No
  other service providers are available in the area except a full T1 for
  $599+ per month. 8 Months later cable modem shows up and offers
  $79/month for the first year for new sign ups with 3-4 Mb downloads.
  Your customer paying $159/month still has 10 months left on his
  contract
  and is looking to cancel saying the service is slow.
 
  What do you do?
 
  Do you let the customer out of his contract??  Do you enforce the
  contract and possibly loose the customer at the end of the contract? Do
  you match cable's price and speed? Do you try to give him a better
  package and risk him jumping ship anyways?
 
  I would love to hear everyone's ideas and input.
 
  -B-
 
  --
  Bob Moldashel
  Lakeland Communications, Inc.
  Broadband Deployment Group
  1350 Lincoln Avenue
  Holbrook, New York 11741 USA
  800-479-9195 Toll Free US  Canada
  631-585-5558 Fax
  516-551-1131 Cell
 
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  http://lists.wispa.org/mailman/listinfo/wireless
 
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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Todd Lancaster
I have no idea how the hell that post was posted 3 times.. I didnt do it..
anyways sorry bout that however it happened

--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Todd Lancaster [EMAIL PROTECTED]:

 i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I
 have a personal 45meg link to my house.  When i run www.toast.net/performance
 speed tests i chuckle. Hence why i dont care giving customers the bandwidth i
 give them. I do monitor it closely, more so to keep stress off my AP's. Damn
 kids and there P2P Programs.
 --
 Thanks,
 Todd Lancaster
 Network Administrator
 AlwaysOn-Line LLC.
 http://www.alwayson-line.net



 Quoting Blair Davis [EMAIL PROTECTED]:

 
 
 
  
   Bandwidth on the availability side is not an issue.  We buy bandwidth
   for about $20-25 per meg so that is not an issue and we have multiple
   provider fiber feeds to our NOC.
  
  $25 per meg?  I'm at $350 per 1.5 meg!
 
   Unfortunately...customers are so sold on price and high speeds
  
   -B-
  
  
  
   Todd Lancaster wrote:
  
   Well first off if my customers did a speed test and saw 256k My
   phones would be
   ringing off the hook.  159.00?? Thats insane too, but if your getting
   more
   power to you.  On the other hand if i was you I would search for more
   bandwidth
   and a cost that doesnt bring your overhead up much.  Then I would open
   customers up to more bandwidth and for alot less price. My customers
   are paying
   40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems
   cheap but
   i have 100meg of internet bandwidth at a very affordable price and
   With that
   price customers are signing up left and right. Anyways should you let
   him out
   of the contract? I wouldnt thats what the contract is for, however i
   would find
   a way to bump him up alot more in bandwidth and drop the price and
   then say ill
   do this if you will renew with me plus with me your not a number your a
   customer and if need be explain how with you if theres a issue you
   will resolve
   it quickly. Also mention when he calls you he talks with the owner
   not some
   highschool dipshit techie that doesnt know how to hardly turn on a
   machine. =) Just put it in nicer words but thats the point you want
   to make to him. Your
   not just supplying him bandwidth your supplying him support that he
   can depend
   on also.  Best of luck with that situation.
  
  
   --
   Thanks,
   Todd Lancaster
   Network Administrator
   AlwaysOn-Line LLC.
  
  
  
  
   Quoting Bob Moldashel [EMAIL PROTECTED]:
  
  
  
   OK...You have a customer that is paying $159 month for 256K service. No
   other service providers are available in the area except a full T1 for
   $599+ per month. 8 Months later cable modem shows up and offers
   $79/month for the first year for new sign ups with 3-4 Mb downloads.
   Your customer paying $159/month still has 10 months left on his
   contract
   and is looking to cancel saying the service is slow.
  
   What do you do?
  
   Do you let the customer out of his contract??  Do you enforce the
   contract and possibly loose the customer at the end of the contract? Do
   you match cable's price and speed? Do you try to give him a better
   package and risk him jumping ship anyways?
  
   I would love to hear everyone's ideas and input.
  
   -B-
  
   --
   Bob Moldashel
   Lakeland Communications, Inc.
   Broadband Deployment Group
   1350 Lincoln Avenue
   Holbrook, New York 11741 USA
   800-479-9195 Toll Free US  Canada
   631-585-5558 Fax
   516-551-1131 Cell
  
   --
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   Subscribe/Unsubscribe:
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