Re: [WISPA] [isp-wireless] Postage

2009-01-06 Thread Marlon K. Schafer
Many of our customers want a paper bill.  When we switched, we first did it 
voluntarily.  Not many changed.  Not enough to matter.

When we mandated it we gave them an option of still getting a paper bill but 
we charge for that.  I think we'll next do that with credit card payment. 
Sure we'll take your check, but it'll cost you a buck.  Maybe not.  I still 
have to run the numbers on what the cc company takes vs. what we spend in 
time dealing with payments

Most people that didn't like the new billing actually liked it when we 
taught them to just print out their statements (we don't do invoices 
anymore) and it'll be EXACTLY the same one that they'd get in the mail.

We also explained to quite a few folks that we're supposed to be a high 
tech, cutting edge company, yet we still use postal mail instead of email! 
yikes.  They laugh and then understand.  Some were also told that our time 
to get invoices out went from two people, two days to on person 3 to 4 
hours.  That they really understood.

In short, we got a lot less pushback than I was expecting.

laters,
marlon

- Original Message - 
From: Richard Siddall richard.sidd...@elirion.com
To: isp-wirel...@isp-wireless.com
Sent: Monday, January 05, 2009 8:27 PM
Subject: Re: [isp-wireless] Postage


 Travis Johnson wrote:
 What's the price for the envelops with the postage on them?

 Travis
 Microserv


 $235 for a box of 500 pre-stamped at $.42, i.e. $.47 each, including 
 return address printing.  No surcharge for window envelopes.  There's a 
 per box shipping charge of $8.60 for one box or $12.60 for two.

 It's more expensive in boxes of 50.  The return address printing options 
 are limited.

 See: http://www.usps.com/forms/_pdf/ps3203x.pdf

 We've had mixed success billing electronically.  Seems like a lot of 
 customers don't think they owe anything unless they get a piece of paper. 
 We're thinking of changing to emulating the banks and credit cards by 
 starting off with paper billing but encouraging the customers to switch to 
 paperless billing voluntarily.

 Regards,

 Richard Siddall

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Re: [WISPA] [isp-wireless] Postage

2009-01-06 Thread Mike Hammett
There's always ACH, which has lower fees than credit card.

Many banks have a check reader that you have at your premises  Once you scan 
the checks through, it deposits directly into your account...  all without 
having to take the check to the bank.


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



--
From: Marlon K. Schafer o...@odessaoffice.com
Sent: Tuesday, January 06, 2009 9:09 AM
To: isp-wirel...@isp-wireless.com
Cc: WISPA General List wireless@wispa.org
Subject: Re: [WISPA] [isp-wireless] Postage

 Many of our customers want a paper bill.  When we switched, we first did 
 it
 voluntarily.  Not many changed.  Not enough to matter.

 When we mandated it we gave them an option of still getting a paper bill 
 but
 we charge for that.  I think we'll next do that with credit card payment.
 Sure we'll take your check, but it'll cost you a buck.  Maybe not.  I 
 still
 have to run the numbers on what the cc company takes vs. what we spend in
 time dealing with payments

 Most people that didn't like the new billing actually liked it when we
 taught them to just print out their statements (we don't do invoices
 anymore) and it'll be EXACTLY the same one that they'd get in the mail.

 We also explained to quite a few folks that we're supposed to be a high
 tech, cutting edge company, yet we still use postal mail instead of email!
 yikes.  They laugh and then understand.  Some were also told that our time
 to get invoices out went from two people, two days to on person 3 to 4
 hours.  That they really understood.

 In short, we got a lot less pushback than I was expecting.

 laters,
 marlon

 - Original Message - 
 From: Richard Siddall richard.sidd...@elirion.com
 To: isp-wirel...@isp-wireless.com
 Sent: Monday, January 05, 2009 8:27 PM
 Subject: Re: [isp-wireless] Postage


 Travis Johnson wrote:
 What's the price for the envelops with the postage on them?

 Travis
 Microserv


 $235 for a box of 500 pre-stamped at $.42, i.e. $.47 each, including
 return address printing.  No surcharge for window envelopes.  There's a
 per box shipping charge of $8.60 for one box or $12.60 for two.

 It's more expensive in boxes of 50.  The return address printing options
 are limited.

 See: http://www.usps.com/forms/_pdf/ps3203x.pdf

 We've had mixed success billing electronically.  Seems like a lot of
 customers don't think they owe anything unless they get a piece of paper.
 We're thinking of changing to emulating the banks and credit cards by
 starting off with paper billing but encouraging the customers to switch 
 to
 paperless billing voluntarily.

 Regards,

 Richard Siddall

 ___   The ISP-WIRELESS Discussion List   ___
 To Join: mailto:join-isp-wirel...@isp-wireless.com
 To Remove: mailto:remove-isp-wirel...@isp-wireless.com
 Archives: http://isp-lists.isp-planet.com/isp-wireless/archives/
 To unsubscribe via postal mail, please contact us at:
 Jupitermedia Corp.
 Attn: Discussion List Management
 475 Park Avenue South
 New York, NY 10016

 Please include the email address which you have been contacted with.

 Copyright 2007 Jupitermedia Corporation All Rights Reserved.



 
 WISPA Wants You! Join today!
 http://signup.wispa.org/
 

 WISPA Wireless List: wireless@wispa.org

 Subscribe/Unsubscribe:
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 Archives: http://lists.wispa.org/pipermail/wireless/
 



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http://signup.wispa.org/

 
WISPA Wireless List: wireless@wispa.org

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