Re: [WISPA] NOGO's / 900hmz
95% of my customers are on Canopy 900. With our pine tree coverage and rolling hills we have at least 40% NOGO's. These are the ones that have made it past our Google Earth / Radio Mobile team and we actually try to install. About 50% of the people that call us don't even get a visit to their site to try to install them. And we still successfully install at least 20 a month, more like 25 a month recently all year long. - Matt Randy Cosby wrote: Speaking of NOGO's and 900mhz... This is new territory for us. What are you using, how is it working, and where are you using it? We played with 900mhz years ago with the first generation of Tranzeo equipment and were quite dissapointed. Not sure if the problems (random disconnects, signals all over the place) were hardware specific or due to noise in the area. Is it even feasible to use 900 in an area with cell towers nearby? Thanks for any advice... WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] NOGO's
Wow, no truck roll installs. That is a dream I would like to make into a reality :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chuck McCown - 3 Sent: Tuesday, October 14, 2008 12:08 AM To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] NOGO's Zero - Original Message - From: Brian Webster [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 13, 2008 9:50 PM Subject: Re: [WISPA] NOGO's On average how many visits do you make to a client before the install is complete? Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Travis Johnson Sent: Monday, October 13, 2008 11:30 PM To: WISPA General List Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring qualified leads. One potential negative I predicted was that referrals would come in as unqualified leads. Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads
Re: [WISPA] NOGO's
Note the operative words visits before in the question... The install truck roll is the only truck roll. - Original Message - From: Rick Harnish [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, October 14, 2008 5:40 AM Subject: Re: [WISPA] NOGO's Wow, no truck roll installs. That is a dream I would like to make into a reality :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chuck McCown - 3 Sent: Tuesday, October 14, 2008 12:08 AM To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] NOGO's Zero - Original Message - From: Brian Webster [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 13, 2008 9:50 PM Subject: Re: [WISPA] NOGO's On average how many visits do you make to a client before the install is complete? Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Travis Johnson Sent: Monday, October 13, 2008 11:30 PM To: WISPA General List Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers
Re: [WISPA] NOGO's / 900hmz
Speaking of NOGO's and 900mhz... This is new territory for us. What are you using, how is it working, and where are you using it? We played with 900mhz years ago with the first generation of Tranzeo equipment and were quite dissapointed. Not sure if the problems (random disconnects, signals all over the place) were hardware specific or due to noise in the area. Is it even feasible to use 900 in an area with cell towers nearby? Thanks for any advice... WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] NOGO's / 900hmz
Hi, In our experience with Trango 900mhz, it does work well in SOME areas. The biggest thing is making sure you use horizontal polarity as vertical is pretty noisy (even here in Idaho, we have seen -50 noise across the entire 900 band in vertical polarity). The other thing to remember is 900 is not magic. Yes, it will go through some trees, and even through slight hills, but it is still a very noisy spectrum. We have installed customers on 900 that work great for a year, and then all of sudden their connection goes bad. We usually end up having to do something different (frequency, tower, etc.) to get them working again. So yes, it does work, and I would rather install a customer on 900 than just walk away and say we can't install them... but it does have it's challenges that are unique to 900. For example, having a marginal signal on a rooftop, and moving up or down 3-4 feet and having an excellent signal. ;) Travis Microserv Randy Cosby wrote: Speaking of NOGO's and 900mhz... This is new territory for us. What are you using, how is it working, and where are you using it? We played with 900mhz years ago with the first generation of Tranzeo equipment and were quite dissapointed. Not sure if the problems (random disconnects, signals all over the place) were hardware specific or due to noise in the area. Is it even feasible to use 900 in an area with cell towers nearby? Thanks for any advice... WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] NOGO's
Anyone have issues with Yagi's and ice buildup vs. a grid dish? -- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com -- From: D. Ryan Spott [EMAIL PROTECTED] Sent: Tuesday, October 14, 2008 11:40 AM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] NOGO's The first gen Tranzeos were not so good At all. The 902 serieis.. Much better. 900 can be voodoo though. I consider it and a 18 db yagi the last chance for desperate customers. ryan -Original Message- From: Randy Cosby [EMAIL PROTECTED] Sent: Tuesday, October 14, 2008 9:24 AM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] NOGO's I think this number is going to fluctuate a lot depending on a number of things. 1. Frequencies available - we typically only use 5.8 or 2.3 (MMDS). Not good for NLOS installations. I'm looking into 900 for some areas to get around this problem.. 2. Topography. Big flat areas with mountains surrounding them will be easier to hit with high-up towers. Crazy southwest desert outcroppings, cinder cones, canyons, etc. make it difficult here. 3. Vegetation - palms vs pine trees 4. Area covered / density. Chuck and Travis have HUGE areas. I'm impressed with how much they do cover. I do agree that nogo numbers are something we need to study more closely and try to improve upon. Some great ideas here (google mapping nogos, etc.) Doing coverage maps with Radio Mobile and Google Maps / Earth is not really hard. We use those extensively. I'll try to write something up soon. Randy RickG wrote: About 35%. You cant get them all. What do you think an acceptable number would be? -RickG On Mon, Oct 13, 2008 at 11:30 PM, Travis Johnson [EMAIL PROTECTED] wrote: Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able t [The entire original message is not included] WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] NOGO's
The first gen Tranzeos were not so good At all. The 902 serieis.. Much better. 900 can be voodoo though. I consider it and a 18 db yagi the last chance for desperate customers. ryan -Original Message- From: Randy Cosby [EMAIL PROTECTED] Sent: Tuesday, October 14, 2008 9:24 AM To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] NOGO's I think this number is going to fluctuate a lot depending on a number of things. 1. Frequencies available - we typically only use 5.8 or 2.3 (MMDS). Not good for NLOS installations. I'm looking into 900 for some areas to get around this problem.. 2. Topography. Big flat areas with mountains surrounding them will be easier to hit with high-up towers. Crazy southwest desert outcroppings, cinder cones, canyons, etc. make it difficult here. 3. Vegetation - palms vs pine trees 4. Area covered / density. Chuck and Travis have HUGE areas. I'm impressed with how much they do cover. I do agree that nogo numbers are something we need to study more closely and try to improve upon. Some great ideas here (google mapping nogos, etc.) Doing coverage maps with Radio Mobile and Google Maps / Earth is not really hard. We use those extensively. I'll try to write something up soon. Randy RickG wrote: About 35%. You cant get them all. What do you think an acceptable number would be? -RickG On Mon, Oct 13, 2008 at 11:30 PM, Travis Johnson [EMAIL PROTECTED] wrote: Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able t [The entire original message is not included] WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] NOGO's
We've had this topic before, from the perspective that, one's chance to accurately predict and/or have a successful install heavily relies on their market topology, not just processes. Example... a) AP on 2000-ft mountain looking down on a flat town versus b) urban environment with tower height restrictions and tall buildings and trees blocking LOS. What I can say is... When we started out, we had a 90% failure rate, and we spent the time to manually do pre-mapping studies. Now, we have about a 90% success rate, and usually we just do a quick Google map look. So what changed? 1) Almost all leads that come in, come in pre-qualified (in target served areas). 2) We have much more towers and relay site infrastructure in place now. (to have more chances to get to it) These were due to changes in our marketing processes, not changes due to our technical processes. And of course also, growth. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Travis Johnson [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 13, 2008 10:30 PM Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested
Re: [WISPA] NOGO's
Same for us. marlon - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 8:58 PM Subject: Re: [WISPA] NOGO's We only make 1 visit, and that's with the installer ready to install. When the customer calls, we take their order and we assume we can get a signal. The installer goes on location under the impression he will install when he arrives. He does a signal check, and once we have a good signal he installs. If he can't get a signal, we call it a NOGO and he goes to his next scheduled install. We stopped doing signal checks and site surveys about 7 years ago. It was the best decision we ever made. :) Travis Microserv Brian Webster wrote: On average how many visits do you make to a client before the install is complete? Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Travis Johnson Sent: Monday, October 13, 2008 11:30 PM To: WISPA General List Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring qualified leads. One potential negative I predicted was that referrals would come
[WISPA] NOGO's
Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring qualified leads. One potential negative I predicted was that referrals would come in as unqualified leads. Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to How will the promotion incourage the customer to bring in qualified leads? How will the customer understand who would be qualified? Thats why I like stipulatons such as We pay you X, if you refer a customer in your building or in your neighborhood, or within 1/2 mile of your address. Etc Etc. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Steve Barnes [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 13, 2008 10:09 AM
Re: [WISPA] NOGO's
1% or less - Original Message - From: Travis Johnson [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 13, 2008 9:30 PM Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring qualified leads. One potential negative I predicted was that referrals would come in as unqualified leads. Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to How will the promotion incourage the customer to bring in qualified leads? How will the customer understand who would be qualified? Thats why I like stipulatons such as We pay you X, if you refer a customer in your building or in your neighborhood, or within 1/2 mile of your address. Etc Etc. Tom DeReggi RapidDSL
Re: [WISPA] NOGO's
About 35%. You cant get them all. What do you think an acceptable number would be? -RickG On Mon, Oct 13, 2008 at 11:30 PM, Travis Johnson [EMAIL PROTECTED] wrote: Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring qualified leads. One potential negative I predicted was that referrals would come in as unqualified leads. Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to How will the promotion incourage the customer to bring in qualified leads? How will the customer understand who would be qualified? Thats why I like stipulatons such as We pay you X, if you refer a customer in your building or in your neighborhood, or within 1/2 mile of your address. Etc Etc. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless
Re: [WISPA] NOGO's
Wow Chuck! You've got it covered! How may square miles dor you service? -RickG On Mon, Oct 13, 2008 at 11:44 PM, Chuck McCown - 3 [EMAIL PROTECTED] wrote: 1% or less - Original Message - From: Travis Johnson [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 13, 2008 9:30 PM Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring qualified leads. One potential negative I predicted was that referrals would come in as unqualified leads. Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to How will the promotion incourage the customer to bring in qualified leads? How will the customer understand who would be qualified? Thats why I like stipulatons such as We pay you X
Re: [WISPA] NOGO's
In this area about 300 square miles. But we have service territories stretching about 250 miles east to west across Utah and Nevada. - Original Message - From: RickG [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 13, 2008 9:46 PM Subject: Re: [WISPA] NOGO's Wow Chuck! You've got it covered! How may square miles dor you service? -RickG On Mon, Oct 13, 2008 at 11:44 PM, Chuck McCown - 3 [EMAIL PROTECTED] wrote: 1% or less - Original Message - From: Travis Johnson [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 13, 2008 9:30 PM Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring qualified leads. One potential negative I predicted was that referrals would come in as unqualified leads. Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity
Re: [WISPA] NOGO's
On average how many visits do you make to a client before the install is complete? Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Travis Johnson Sent: Monday, October 13, 2008 11:30 PM To: WISPA General List Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring qualified leads. One potential negative I predicted was that referrals would come in as unqualified leads. Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to How will the promotion incourage the customer to bring in qualified leads? How will the customer understand who would be qualified? Thats why I like stipulatons such as We pay you X, if you refer a customer in your building or in your neighborhood
Re: [WISPA] NOGO's
We only make 1 visit, and that's with the installer ready to install. When the customer calls, we take their order and we "assume" we can get a signal. The installer goes on location under the impression he will install when he arrives. He does a signal check, and once we have a good signal he installs. If he can't get a signal, we call it a NOGO and he goes to his next scheduled install. We stopped doing signal checks and site surveys about 7 years ago. It was the best decision we ever made. :) Travis Microserv Brian Webster wrote: On average how many visits do you make to a client before the install is complete? Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Travis Johnson Sent: Monday, October 13, 2008 11:30 PM To: WISPA General List Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This "tool" may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like "free month for each referral"? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring "qualified" leads. One potential negative I predicted was that referrals would come in as "unqualified leads". Previously
Re: [WISPA] NOGO's
Zero - Original Message - From: Brian Webster [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 13, 2008 9:50 PM Subject: Re: [WISPA] NOGO's On average how many visits do you make to a client before the install is complete? Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Travis Johnson Sent: Monday, October 13, 2008 11:30 PM To: WISPA General List Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring qualified leads. One potential negative I predicted was that referrals would come in as unqualified leads. Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to How will the promotion incourage
Re: [WISPA] NOGO's
10% nogo that gets databased and mapped for future wireless site planning and marketing efforts. Anthony Will Broadband Corp. http://www.broadband-mn.com/ Travis Johnson wrote: Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This tool may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com http://www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi [EMAIL PROTECTED] wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like free month for each referral? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring qualified leads. One potential negative I predicted was that referrals would come in as unqualified leads. Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to How will the promotion incourage the customer to bring in qualified leads? How will the customer understand who would be qualified? Thats why I like stipulatons such as We pay you X, if you refer a customer in your building or in your neighborhood, or within 1/2 mile of your address. Etc Etc. Tom DeReggi RapidDSL Wireless, Inc
