Re: [WISPA] I missed billing a customer for 15 months !
We contact people and try to work out a payment schedule to get them caught up. It's BOTH people's fault. You made a mistake and didn't bill him. He made a mistake by not telling you about it. Usually we end up eating half and they end up paying half. AND we don't to that at all often grin marlon - Original Message - From: Jenco Wireless [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Sunday, December 10, 2006 3:01 PM Subject: [WISPA] I missed billing a customer for 15 months ! Hi. About 15 months ago I had my main tower get hit by lightning (catastrophic hit). It took me a little while to get all of the bugs worked out with the repairs. During this time I had a customer's credit card get declined. I deactivated his card, then forgot to move him to our invoicing system. He never called to say hey - I'm not getting billed (imagine that), and I just now did a credit card check to find this problem. What would you do? a) My mistake - let it go. Bill him from the current month. b) Try to bill his CC for the full amount (ouch!!) (Our customers sign an agreement that we will automatically bill their CC monthly). c) Send him a bill for the full amount. d) Disconnect his service and let the past un-charges slide, then charge him $200 to reconnect his service. e) Any other ideas? I am opting for a above because it was my mistake. Thanks, Brad H -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
Unless I knew him really well (probably not even then) I'd not have emailed. I'd call on an issue like this. If I were you I'd follow up with a phone call. laters, marlon - Original Message - From: Jenco Wireless [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Sunday, December 10, 2006 6:26 PM Subject: Re: [WISPA] I missed billing a customer for 15 months ! I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** On 12/10/06, Jenco Wireless [EMAIL PROTECTED] wrote: Thanks everyone ! On 12/10/06, Scott Reed [EMAIL PROTECTED] wrote: I would also go to customer and explain what happened. Most people expect to pay for what they get. I would probably accept what ever he offered, but if less than 1/2, I might suggest the 1/2. Jenco Wireless wrote: Hi. About 15 months ago I had my main tower get hit by lightning (catastrophic hit). It took me a little while to get all of the bugs worked out with the repairs. During this time I had a customer's credit card get declined. I deactivated his card, then forgot to move him to our invoicing system. He never called to say hey - I'm not getting billed (imagine that), and I just now did a credit card check to find this problem. What would you do? a) My mistake - let it go. Bill him from the current month. b) Try to bill his CC for the full amount (ouch!!) (Our customers sign an agreement that we will automatically bill their CC monthly). c) Send him a bill for the full amount. d) Disconnect his service and let the past un-charges slide, then charge him $200 to reconnect his service. e) Any other ideas? I am opting for a above because it was my mistake. Thanks, Brad H -- Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- George Rogato Welcome to WISPA www.wispa.org http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] I missed billing a customer for 15 months !
Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it. As a cancellation fee, charge him that year's service you missed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
Thanks everyone. The customer e-mailed back and said he had not noticed that he was not getting billed. He offered to pay the full amount. In the spirit of good relations (and not getting bad PR) - I told him I would take half of the bill. Thanks, Brad H On 12/11/06, Rick Smith [EMAIL PROTECTED] wrote: Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it. As a cancellation fee, charge him that year's service you missed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
He will probably be with you forever and send many new clients your way. I find it means alot to people when you do business like that. I do alot of bid jobs and when I finish much quicker than I alloted for I always add a little something extra. Superior Wireless New Orleans,La. www.superior1.com - Original Message - From: Jenco Wireless [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, December 11, 2006 7:59 PM Subject: Re: [WISPA] I missed billing a customer for 15 months ! Thanks everyone. The customer e-mailed back and said he had not noticed that he was not getting billed. He offered to pay the full amount. In the spirit of good relations (and not getting bad PR) - I told him I would take half of the bill. Thanks, Brad H On 12/11/06, Rick Smith [EMAIL PROTECTED] wrote: Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it. As a cancellation fee, charge him that year's service you missed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
I am betting the goodwill will buy you much business in the future. I know I tend to get more customers from taking a fair and equitable stance with my customers on issues. You did a good thing. Merry Christmas! Scriv Jenco Wireless wrote: Thanks everyone. The customer e-mailed back and said he had not noticed that he was not getting billed. He offered to pay the full amount. In the spirit of good relations (and not getting bad PR) - I told him I would take half of the bill. Thanks, Brad H On 12/11/06, Rick Smith [EMAIL PROTECTED] wrote: Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it. As a cancellation fee, charge him that year's service you missed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
I think you gave too much! From the looks of your email, he would have been thrilled with 15-25%. However, I don't fault you for erring on the customer's side. :) On 12/11/06 7:59 PM, Jenco Wireless [EMAIL PROTECTED] wrote: Thanks everyone. The customer e-mailed back and said he had not noticed that he was not getting billed. He offered to pay the full amount. In the spirit of good relations (and not getting bad PR) - I told him I would take half of the bill. Thanks, Brad H On 12/11/06, Rick Smith [EMAIL PROTECTED] wrote: Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed in), and be done with it. As a cancellation fee, charge him that year's service you missed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Monday, December 11, 2006 2:07 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I agree. I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I will not charge you the late fees, not disconnect you, and give you 6 months to catch up. Brian George Rogato wrote: Agreed, and I would not have mentioned any issues with my system either. What I would do though is offer not to charge him the late fees. You do charge late fees, right? George Peter R. wrote: This wasn't an email kind of thing. This was a phone call or visit kind of event. - Peter Jenco Wireless wrote: I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] I missed billing a customer for 15 months !
Your story points out that there is a difference between being RIGHT and WINNING. Here, the ISP was RIGHT and won judgment in the court of law. But they LOST in the economic terms. This is definately something every ISP should consider long and hard before suing a client. - Larry Yunker - Original Message - From: Kurt Fankhauser [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Monday, December 11, 2006 12:54 AM Subject: RE: [WISPA] I missed billing a customer for 15 months ! A local dial up provider in town here missed billing a client for 2 years. The owner contacted the guy and he refused to pay $400. The owner took him to court. The client said he never got billed and shouldn't have to pay. The The judge said If you didn't use it then you shouldn't have to pay but since you accessed the service multiple times over the 2 years you have to pay. The guy was ordered in court to pay and he did. Needless to say the ISP owner lost that client from his subscriber base. The ISP looked really bad and I am sure that has deterred some people from going with his service. You may ask how I know all this Well that client switched to my service now. Kurt Fankhauser WAVELINC 114 S. Walnut St. Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jenco Wireless Sent: Sunday, December 10, 2006 6:27 PM To: WISPA General List Subject: Re: [WISPA] I missed billing a customer for 15 months ! I just sent him an e-mail: Hello Mr. XXX . We just did a review of our credit card billing and realized that we have not successfully billed your account since 7/26/05. Our credit card service tried to bill you a few times (6), but for some reason was declined payment. Due to the timing of the catastrophic lightning strike we had in August '05, we did not catch this situation. We realize that some of this is our issue, since we did not catch it, but some may be on your end as well for the same reason (not noticing the fact that a charge for our service has not been incurred for the last 15 months). We would like to know your thoughts on how you think we should proceed with this? Thank you, Me ** Note - Why do the people who seem to be the nicest you have ever met seem to turn in to the biggest a-holes as soon as there is a 1 second glitch in their otherwise perfect Internet service :-) :-) ** On 12/10/06, Jenco Wireless [EMAIL PROTECTED] wrote: Thanks everyone ! On 12/10/06, Scott Reed [EMAIL PROTECTED] wrote: I would also go to customer and explain what happened. Most people expect to pay for what they get. I would probably accept what ever he offered, but if less than 1/2, I might suggest the 1/2. Jenco Wireless wrote: Hi. About 15 months ago I had my main tower get hit by lightning (catastrophic hit). It took me a little while to get all of the bugs worked out with the repairs. During this time I had a customer's credit card get declined. I deactivated his card, then forgot to move him to our invoicing system. He never called to say hey - I'm not getting billed (imagine that), and I just now did a credit card check to find this problem. What would you do? a) My mistake - let it go. Bill him from the current month. b) Try to bill his CC for the full amount (ouch!!) (Our customers sign an agreement that we will automatically bill their CC monthly). c) Send him a bill for the full amount. d) Disconnect his service and let the past un-charges slide, then charge him $200 to reconnect his service. e) Any other ideas? I am opting for a above because it was my mistake. Thanks, Brad H -- Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.432 / Virus Database: 268.15.15/581 - Release Date: 12/9/2006 3:41 PM -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.432 / Virus Database: 268.15.15/581 - Release Date: 12/9/2006 3:41 PM -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.432 / Virus Database: 268.15.15/581 - Release Date: 12/9/2006 3:41 PM -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] I missed billing a customer for 15 months !
Call the guy, explain that his billing slipped through the cracks, and that he presently owes you for 15 months. Explain that you're going to charge the current charges to his credit card (no quibble on that) and then ask how he'd like to pay the rest of what's owing. I have some customer's who'd cut me a check. I have some who'd tell me it's my fault and no way were they paying without an argument. I had someone call me the other day, because they were to renew an annual subscription in December and hadn't gotten a bill. I dunno how or why they weren't billed, but they were in the system and flagged to be billed in December, but for some reason, no bill was printed or mailed. I like customers like that. Then there's the other guy who was 4 months behind, but didn't pay until I visited him twice. Still, your goal is to retain customers, not get rid of them. Whatcha gonna do? I'd try my best to collect, but I don't threaten anyone. I ask if they can't pay, to call me, and I'll put them on dialup speed until such time they can, and I'll even forgive past due, if need be. It costs... but it pays... My competition is real nasty with contracts and payments... This is one way I can nicely kick them in the teeth :) +++ neofast.net - fast internet for North East Oregon and South East Washington email me at mark at neofast dot net 541-969-8200 Direct commercial inquiries to purchasing at neofast dot net - Original Message - From: Jenco Wireless [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Sunday, December 10, 2006 3:01 PM Subject: [WISPA] I missed billing a customer for 15 months ! Hi. About 15 months ago I had my main tower get hit by lightning (catastrophic hit). It took me a little while to get all of the bugs worked out with the repairs. During this time I had a customer's credit card get declined. I deactivated his card, then forgot to move him to our invoicing system. He never called to say hey - I'm not getting billed (imagine that), and I just now did a credit card check to find this problem. What would you do? a) My mistake - let it go. Bill him from the current month. b) Try to bill his CC for the full amount (ouch!!) (Our customers sign an agreement that we will automatically bill their CC monthly). c) Send him a bill for the full amount. d) Disconnect his service and let the past un-charges slide, then charge him $200 to reconnect his service. e) Any other ideas? I am opting for a above because it was my mistake. Thanks, Brad H -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
