Re: [WISPA] WiSP info needed

2006-07-07 Thread Mark Nash 
I agree with you, Tom, and I have thought of the need for this for years.  I 
prefer to think of it as an ACCOUNTING system, rather than a billing system. 
Reconciliation with the different 'islands of operation' and different 
directories, user lists, systems to provision, etc. is cumbersome and just 
gets out of sync.


Mark Nash
Network Engineer
UnwiredOnline.Net
350 Holly Street
Junction City, OR 97448
http://www.uwol.net
541-998-
541-998-5599 fax
- Original Message - 
From: "Tom DeReggi" <[EMAIL PROTECTED]>

To: "WISPA General List" 
Sent: Friday, July 07, 2006 7:30 AM
Subject: Re: [WISPA] WiSP info needed



EVERYTHING EVENTUALLY.

To be more specific, automation and linking between every computerized 
system a WISP may need.
If you are interested, I'll send you an Outline that I made that is the 
basis for an internal application we have just started to create. I wish 
there was someone else out there that would have created it for us, for we 
didn't have to.  It going to be tough to get teh ROI, based on our 
subscriber size, but we have no choice but to spend the development 
dollars.


Its not jsut linking to technical provisioning servers but also linking to 
other data bases to track things.


We currently have a different method or spreadsheet for tracking each type 
of information that we need to track, and its becoming very incumbersome 
making sure each sheet gets updated. There 10 places to record customer 
information for example.  I believe tracking customers needs to start in 
the billing system, and from there its logical to tie it to the other 
systems, that way it prevents lossing track of syncing data or missing 
information entered in for some one.  Part of the problem is the flow and 
what part of your staff needs access to what features, and at what time 
they ahve relevant info.


Here are just some of the things needing tracked.

Commissions for Property owners.
Commissions for resellers.
Radio inventory (where at).
Radio configurations
IP configurations.
Contact info. (reseller, accounting, technical, building engineer, what 
management co)
Automated List server for each product client subscribes to. (Alert based 
on cell site, mail, web sector, reseller, etc.)

Stage in provisioning.
Stage in sales process.
Automate mail configuration.
Billing info.
Terms of colocation
Firmware (what radios and indoor Linksys routers have currently, and which 
need updating, who owns it)
Configurations also get very complicated to track, because every customer 
configured slightly different.
(What cell, what sector, what building, what VLAN, What relay site, 
bridged or routed, reboot devices, pingable or not, password info for all 
devices, )
Common access to this data from resellers, ISP, and building management. 
What data can each entity see?

Does this data get linked to property owner, address, client, etc?
Linking downtime, to billing credit.
Real time QOS info.  (preferrably linked to a view for resellers, client, 
and ISP.)
What security concerns open up, if an outsourced billing system gets 
linked to internal servers and technical management systems.

Monitoring needs to be linked to the customer contact and billing info.

A lot of this data is logical to attach to the client record at time of 
provisioning. It would be awaste to recreate that for a seperate technical 
system.  My logic is that a billing system itself is very easy to create. 
Just run a report againt the client base. Whats difficult is linking the 
billing system to a full featured accounting system. If the outsourced 
system is a complete accounting system, its a stronger reason to use the 
outsourced product. However, most aren't because accounting systems are 
two complicated, so most people use quickbooks.  So if an ISP needs to 
create all those other technical databases, and using quickbooks, why not 
jsut run the billing report from the their own database?


So the outsourced solution needs to be very powerful, and that is hard to 
do when every one does business a little bit differently. Even commissions 
is a difficult thing. For example I'm only obligated to pay management 
companies commissions on funds collected, and funs collected may depend on 
if there is a reseller and if any credits were given for downtime. All 
this stuff links back to the customer record.


I think a software developer that figures out a way to track all these 
relationships effectively, will make a killing, but no one has come even 
close yet.  The best ASP product I've seen today, is an application made 
by Delaware.net which is similar to salesforce.com, except it links to 
more things (phone/Email/etc) and works the way a small WISP office 
executive would work, as far as tracking how calls need to be handled the 
full cycle from phone call comming in to handled through tech.  It does 
not have WISP technical or billing modules yet, but it handles many

Re: [WISPA] WiSP info needed

2006-07-07 Thread Tom DeReggi 
ontact info listed in the 
customer database? How is the dialer machine going to get the data if the 
Internet service is down and your customer data is elsewhere?


At minimum an outsourced system needs a system that replicates a copy of 
relevant data on customer premise for access.


I'm not saying an ASP solution won't work, I'm jsut saying, there are many 
challenges that the ASP providers leave out that are required for doing 
business, and as a result not always effective.


Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: "KyWiFi LLC" <[EMAIL PROTECTED]>

To: "WISPA General List" 
Sent: Friday, July 07, 2006 2:25 AM
Subject: Re: [WISPA] WiSP info needed



Tom, what exactly are you wanting to automate between
your billing solution and technical backend?

- Shannon


- Original Message - 
From: "Tom DeReggi" <[EMAIL PROTECTED]>

To: "WISPA General List" 
Sent: Thursday, July 06, 2006 3:25 PM
Subject: Re: [WISPA] WiSP info needed


ASP model accounting software is all good and fine if all you want to do 
is
use the application. But what happens when you want to start automating 
and

integrating the billing solution to your technical backend?

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: "KyWiFi LLC" <[EMAIL PROTECTED]>

To: "WISPA General List" 
Sent: Thursday, July 06, 2006 9:38 AM
Subject: Re: [WISPA] WiSP info needed



It will be 100% web-based so you will not need to install anything
as it will all reside on the ISPBuddy.com's servers. So, you'll be able
to manage your ISP business from anywhere you have a computer and
Internet access (dial-up or broadband, doesn't matter). The billing
module will integrate with Authorize.net and LinkPoint to start and
others will be added upon request and if feasible.

- Shannon


- Original Message - 
From: "Javier Arigita" <[EMAIL PROTECTED]>

To: "WISPA General List" 
Sent: Thursday, July 06, 2006 9:16 AM
Subject: Re: [WISPA] WiSP info needed


Hi Shannon,

is your web solution meant to be installed in one server in our offices 
or

is it a solution similar to fon (external billing and so on)?

Thanks,

Javier


On 7/6/06, KyWiFi LLC <[EMAIL PROTECTED]> wrote:


Hi Javier,

The web development company I own is creating a web-based
business management system for ISP's. You can subscribe to the
system's launch notification list at http://www.ISPBuddy.com  It
is going to offer numerous features, including WISP monitor and
billing processes and it will be affordable. I'm already using it to
alert me when devices become unresponsive and it automatically
logs in daily and backs up the settings for all of our access points
so we have them readily available in the event a restore is needed.
If there are special features you have in mind, contact me offlist
and I'll see what we can do to accommodate your requests if the
features aren't already planned.


Shannon D. Denniston, Co-Founder
KyWiFi, LLC - Mt. Sterling, Kentucky
"Your Hometown Broadband Provider"
http://www.KyWiFi.com
Call Us Today: 859.274.4033
===
$39.99 DSL High Speed Internet
$14.99 Home Phone Service
- No Phone Line Required for DSL
- FREE Activation & Equipment
- Affordable Upfront Pricing
- Locally Owned & Operated
- We Also Service Most Rural Areas
===


- Original Message -
From: "Javier Arigita" <[EMAIL PROTECTED]>
To: 
Sent: Thursday, July 06, 2006 4:39 AM
Subject: [WISPA] WiSP info needed


I plan to create a WiSP using Alvarion equipment in a rural area in
Spain.
I
want to offer data and in the future voice as well. Do you now any good
WiSP
monitor/billing software?, is it expensive?

Thanks in advanced.
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Re: [WISPA] WiSP info needed

2006-07-06 Thread KyWiFi LLC 
Tom, what exactly are you wanting to automate between
your billing solution and technical backend?

- Shannon


- Original Message - 
From: "Tom DeReggi" <[EMAIL PROTECTED]>
To: "WISPA General List" 
Sent: Thursday, July 06, 2006 3:25 PM
Subject: Re: [WISPA] WiSP info needed


ASP model accounting software is all good and fine if all you want to do is 
use the application. But what happens when you want to start automating and 
integrating the billing solution to your technical backend?

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: "KyWiFi LLC" <[EMAIL PROTECTED]>
To: "WISPA General List" 
Sent: Thursday, July 06, 2006 9:38 AM
Subject: Re: [WISPA] WiSP info needed


> It will be 100% web-based so you will not need to install anything
> as it will all reside on the ISPBuddy.com's servers. So, you'll be able
> to manage your ISP business from anywhere you have a computer and
> Internet access (dial-up or broadband, doesn't matter). The billing
> module will integrate with Authorize.net and LinkPoint to start and
> others will be added upon request and if feasible.
>
> - Shannon
>
>
> - Original Message - 
> From: "Javier Arigita" <[EMAIL PROTECTED]>
> To: "WISPA General List" 
> Sent: Thursday, July 06, 2006 9:16 AM
> Subject: Re: [WISPA] WiSP info needed
>
>
> Hi Shannon,
>
> is your web solution meant to be installed in one server in our offices or
> is it a solution similar to fon (external billing and so on)?
>
> Thanks,
>
> Javier
>
>
> On 7/6/06, KyWiFi LLC <[EMAIL PROTECTED]> wrote:
>>
>> Hi Javier,
>>
>> The web development company I own is creating a web-based
>> business management system for ISP's. You can subscribe to the
>> system's launch notification list at http://www.ISPBuddy.com  It
>> is going to offer numerous features, including WISP monitor and
>> billing processes and it will be affordable. I'm already using it to
>> alert me when devices become unresponsive and it automatically
>> logs in daily and backs up the settings for all of our access points
>> so we have them readily available in the event a restore is needed.
>> If there are special features you have in mind, contact me offlist
>> and I'll see what we can do to accommodate your requests if the
>> features aren't already planned.
>>
>>
>> Shannon D. Denniston, Co-Founder
>> KyWiFi, LLC - Mt. Sterling, Kentucky
>> "Your Hometown Broadband Provider"
>> http://www.KyWiFi.com
>> Call Us Today: 859.274.4033
>> ===
>> $39.99 DSL High Speed Internet
>> $14.99 Home Phone Service
>> - No Phone Line Required for DSL
>> - FREE Activation & Equipment
>> - Affordable Upfront Pricing
>> - Locally Owned & Operated
>> - We Also Service Most Rural Areas
>> ===
>>
>>
>> - Original Message -
>> From: "Javier Arigita" <[EMAIL PROTECTED]>
>> To: 
>> Sent: Thursday, July 06, 2006 4:39 AM
>> Subject: [WISPA] WiSP info needed
>>
>>
>> I plan to create a WiSP using Alvarion equipment in a rural area in 
>> Spain.
>> I
>> want to offer data and in the future voice as well. Do you now any good
>> WiSP
>> monitor/billing software?, is it expensive?
>>
>> Thanks in advanced.
>> --
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>>
>
>
>
> 
>
>
> -- 
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Re: [WISPA] WiSP info needed (ASP)

2006-07-06 Thread Peter R. 

People can tell you a hundred reasons why stuff won't work...
Best advice I ever received:

You can't score points if you don't serve in. Even if it is a lollipop.
- Mike Dodd, Olympic Silver medalist


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Re: [WISPA] WiSP info needed

2006-07-06 Thread Tom DeReggi 
ASP model accounting software is all good and fine if all you want to do is 
use the application. But what happens when you want to start automating and 
integrating the billing solution to your technical backend?


Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: "KyWiFi LLC" <[EMAIL PROTECTED]>

To: "WISPA General List" 
Sent: Thursday, July 06, 2006 9:38 AM
Subject: Re: [WISPA] WiSP info needed



It will be 100% web-based so you will not need to install anything
as it will all reside on the ISPBuddy.com's servers. So, you'll be able
to manage your ISP business from anywhere you have a computer and
Internet access (dial-up or broadband, doesn't matter). The billing
module will integrate with Authorize.net and LinkPoint to start and
others will be added upon request and if feasible.

- Shannon


- Original Message - 
From: "Javier Arigita" <[EMAIL PROTECTED]>

To: "WISPA General List" 
Sent: Thursday, July 06, 2006 9:16 AM
Subject: Re: [WISPA] WiSP info needed


Hi Shannon,

is your web solution meant to be installed in one server in our offices or
is it a solution similar to fon (external billing and so on)?

Thanks,

Javier


On 7/6/06, KyWiFi LLC <[EMAIL PROTECTED]> wrote:


Hi Javier,

The web development company I own is creating a web-based
business management system for ISP's. You can subscribe to the
system's launch notification list at http://www.ISPBuddy.com  It
is going to offer numerous features, including WISP monitor and
billing processes and it will be affordable. I'm already using it to
alert me when devices become unresponsive and it automatically
logs in daily and backs up the settings for all of our access points
so we have them readily available in the event a restore is needed.
If there are special features you have in mind, contact me offlist
and I'll see what we can do to accommodate your requests if the
features aren't already planned.


Shannon D. Denniston, Co-Founder
KyWiFi, LLC - Mt. Sterling, Kentucky
"Your Hometown Broadband Provider"
http://www.KyWiFi.com
Call Us Today: 859.274.4033
===
$39.99 DSL High Speed Internet
$14.99 Home Phone Service
- No Phone Line Required for DSL
- FREE Activation & Equipment
- Affordable Upfront Pricing
- Locally Owned & Operated
- We Also Service Most Rural Areas
===


- Original Message -
From: "Javier Arigita" <[EMAIL PROTECTED]>
To: 
Sent: Thursday, July 06, 2006 4:39 AM
Subject: [WISPA] WiSP info needed


I plan to create a WiSP using Alvarion equipment in a rural area in 
Spain.

I
want to offer data and in the future voice as well. Do you now any good
WiSP
monitor/billing software?, is it expensive?

Thanks in advanced.
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Re: [WISPA] WiSP info needed

2006-07-06 Thread Butch Evans 

On Thu, 6 Jul 2006, Javier Arigita wrote:

I plan to create a WiSP using Alvarion equipment in a rural area in 
Spain. I want to offer data and in the future voice as well. Do you 
now any good WiSP monitor/billing software?, is it expensive?


Continue to watch this list and I will make an announcement soon for 
just this type of solution.  Mine will be a hosted solution.


If you'd like an onsite solution, look into Freeside or Optigold for 
the billing portion.  Both of these are reasonably priced (if you 
are familiar with Linux, you can download and install Freeside for 
free).  Both have the ability to do provisioning for new users.


For monitoring, there are lots of options out there.  I really like 
the the one that Mikrotik has released called "The Dude".  It is 
free, and if you are using Mikrotik within the network, it will 
offer a TON of "extra" features above and beyond just simple 
monitoring.  If you want to spend more time, you may find that 
Nagios is a better solution for you.  I liked nagios, but for me The 
Dude really outshined it.  Also, there is a program called Cacti 
that many people really like, but it is not so much of a "monitor" 
program as it is a graphing program.  In other words, it will create 
graphs of bandwidth usage, signal levels, error rates and anything 
else that your system makes available via SNMP.


--
Butch Evans
Network Engineering and Security Consulting
573-276-2879
http://www.butchevans.com/
Mikrotik Certified Consultant
(http://www.mikrotik.com/consultants.html)
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Re: [WISPA] WiSP info needed

2006-07-06 Thread KyWiFi LLC 
It will be 100% web-based so you will not need to install anything
as it will all reside on the ISPBuddy.com's servers. So, you'll be able
to manage your ISP business from anywhere you have a computer and
Internet access (dial-up or broadband, doesn't matter). The billing
module will integrate with Authorize.net and LinkPoint to start and
others will be added upon request and if feasible.

- Shannon


- Original Message - 
From: "Javier Arigita" <[EMAIL PROTECTED]>
To: "WISPA General List" 
Sent: Thursday, July 06, 2006 9:16 AM
Subject: Re: [WISPA] WiSP info needed


Hi Shannon,

is your web solution meant to be installed in one server in our offices or
is it a solution similar to fon (external billing and so on)?

Thanks,

Javier


On 7/6/06, KyWiFi LLC <[EMAIL PROTECTED]> wrote:
>
> Hi Javier,
>
> The web development company I own is creating a web-based
> business management system for ISP's. You can subscribe to the
> system's launch notification list at http://www.ISPBuddy.com  It
> is going to offer numerous features, including WISP monitor and
> billing processes and it will be affordable. I'm already using it to
> alert me when devices become unresponsive and it automatically
> logs in daily and backs up the settings for all of our access points
> so we have them readily available in the event a restore is needed.
> If there are special features you have in mind, contact me offlist
> and I'll see what we can do to accommodate your requests if the
> features aren't already planned.
>
>
> Shannon D. Denniston, Co-Founder
> KyWiFi, LLC - Mt. Sterling, Kentucky
> "Your Hometown Broadband Provider"
> http://www.KyWiFi.com
> Call Us Today: 859.274.4033
> ===
> $39.99 DSL High Speed Internet
> $14.99 Home Phone Service
> - No Phone Line Required for DSL
> - FREE Activation & Equipment
> - Affordable Upfront Pricing
> - Locally Owned & Operated
> - We Also Service Most Rural Areas
> ===
>
>
> - Original Message -
> From: "Javier Arigita" <[EMAIL PROTECTED]>
> To: 
> Sent: Thursday, July 06, 2006 4:39 AM
> Subject: [WISPA] WiSP info needed
>
>
> I plan to create a WiSP using Alvarion equipment in a rural area in Spain.
> I
> want to offer data and in the future voice as well. Do you now any good
> WiSP
> monitor/billing software?, is it expensive?
>
> Thanks in advanced.
> --
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/
>






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Re: [WISPA] WiSP info needed

2006-07-06 Thread Javier Arigita 
Hi Shannon,
 
is your web solution meant to be installed in one server in our offices or is it a solution similar to fon (external billing and so on)?
 
Thanks,
 
Javier 
On 7/6/06, KyWiFi LLC <[EMAIL PROTECTED]> wrote:
Hi Javier,The web development company I own is creating a web-basedbusiness management system for ISP's. You can subscribe to the
system's launch notification list at http://www.ISPBuddy.com  Itis going to offer numerous features, including WISP monitor andbilling processes and it will be affordable. I'm already using it to
alert me when devices become unresponsive and it automaticallylogs in daily and backs up the settings for all of our access pointsso we have them readily available in the event a restore is needed.If there are special features you have in mind, contact me offlist
and I'll see what we can do to accommodate your requests if thefeatures aren't already planned.Shannon D. Denniston, Co-FounderKyWiFi, LLC - Mt. Sterling, Kentucky"Your Hometown Broadband Provider"
http://www.KyWiFi.comCall Us Today: 859.274.4033===$39.99 DSL High Speed Internet$14.99 Home Phone Service- No Phone Line Required for DSL
- FREE Activation & Equipment- Affordable Upfront Pricing- Locally Owned & Operated- We Also Service Most Rural Areas===- Original Message -From: "Javier Arigita" <
[EMAIL PROTECTED]>To: Sent: Thursday, July 06, 2006 4:39 AMSubject: [WISPA] WiSP info needed
I plan to create a WiSP using Alvarion equipment in a rural area in Spain. Iwant to offer data and in the future voice as well. Do you now any good WiSPmonitor/billing software?, is it expensive?Thanks in advanced.
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Re: [WISPA] WiSP info needed

2006-07-06 Thread KyWiFi LLC 
Hi Javier,

The web development company I own is creating a web-based
business management system for ISP's. You can subscribe to the
system's launch notification list at http://www.ISPBuddy.com  It
is going to offer numerous features, including WISP monitor and
billing processes and it will be affordable. I'm already using it to
alert me when devices become unresponsive and it automatically
logs in daily and backs up the settings for all of our access points
so we have them readily available in the event a restore is needed.
If there are special features you have in mind, contact me offlist
and I'll see what we can do to accommodate your requests if the
features aren't already planned.


Shannon D. Denniston, Co-Founder
KyWiFi, LLC - Mt. Sterling, Kentucky
"Your Hometown Broadband Provider"
http://www.KyWiFi.com
Call Us Today: 859.274.4033
===
$39.99 DSL High Speed Internet
$14.99 Home Phone Service
- No Phone Line Required for DSL
- FREE Activation & Equipment
- Affordable Upfront Pricing
- Locally Owned & Operated
- We Also Service Most Rural Areas
===


- Original Message - 
From: "Javier Arigita" <[EMAIL PROTECTED]>
To: 
Sent: Thursday, July 06, 2006 4:39 AM
Subject: [WISPA] WiSP info needed


I plan to create a WiSP using Alvarion equipment in a rural area in Spain. I
want to offer data and in the future voice as well. Do you now any good WiSP
monitor/billing software?, is it expensive?

Thanks in advanced.
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