Re: [WISPA] Call Tracking / Customer management software

2010-05-18 Thread ccrum
Hey Sara, Just checking to see if you guys were still interested in a personal demo. Give me shout if/when you are ready. Or just tell me to bug off and I'll quit bothering you ;). Regards, Cameron Crum Wispmon.com Dot11 Networks, Inc. I'm looking for software to tract customer calls,

Re: [WISPA] Call Tracking / Customer management software

2010-05-18 Thread Peter Bowen
: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us, although

Re: [WISPA] Call Tracking / Customer management software

2010-05-12 Thread Paul Hendry
. -Original Message- From: Matt Larsen - Lists [mailto:li...@manageisp.com] Sent: 11 May 2010 21:07 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning

Re: [WISPA] Call Tracking / Customer management software

2010-05-12 Thread ccrum
General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well

Re: [WISPA] Call Tracking / Customer management software

2010-05-12 Thread Matt Larsen - Lists
Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us

Re: [WISPA] Call Tracking / Customer management software

2010-05-12 Thread Michael Baird
, Paul. -Original Message- From: Matt Larsen - Lists [mailto:li...@manageisp.com] Sent: 11 May 2010 21:07 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we

[WISPA] Call Tracking / Customer management software

2010-05-11 Thread Sara Gray
I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
Powercode can do all of that. It is what I use. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 2:35 PM, Sara

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Brad Belton
Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Sara Gray
How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
@wispa.org Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' wireless@wispa.org Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread D. Ryan Spott
] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread D. Ryan Spott
: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
What were you missing Ryan? - Original Message - From: D. Ryan Spott rsp...@irongoat.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:59 PM Subject: Re: [WISPA] Call Tracking / Customer management software Yeah, I was gonna say. I looked at, and even entered

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Matt Larsen - Lists
Message - From: D. Ryan Spottrsp...@irongoat.net To: WISPA General Listwireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Chuck Hogg
, May 11, 2010 3:24 PM To: 'WISPA General List' Subject: Re: [WISPA] Call Tracking / Customer management software How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
Gray Sent: Tuesday, May 11, 2010 3:24 PM To: 'WISPA General List' Subject: Re: [WISPA] Call Tracking / Customer management software How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Chuck Hogg
Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill.  I'd rather that then a phone

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread ccrum
Wispmon will do all this and much, much more. It is specifically designed for the Wisp Industry. Cameron I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
@wispa.org Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' wireless@wispa.org Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
wireless@wispa.org Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
General List wireless@wispa.org Subject: Re: [WISPA] Call Tracking / Customer management software How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread David E. Smith
On Tue, May 11, 2010 at 16:46, Justin Wilson li...@mtin.net wrote: To me any billing software needs to have an active development behind it. Places like authorize.net and the like make changes that break API enabled apps on a semi-regular basis. What kind of API changes are you referring

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Cliff
...@mtin.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
Subject: Re: [WISPA] Call Tracking / Customer management software When I priced it out for replacing Powercode, I think it was 1.5X the cost. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:31

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Layne Sisk
Layne Sisk ServerPlus 801-426-8283, ext. 102 -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent: Tuesday, May 11, 2010 12:36 PM To: 'WISPA General List' Subject: [WISPA] Call Tracking / Customer management software I'm

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
. Smith d...@mvn.net Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 16:51:37 -0500 To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Call Tracking / Customer management software On Tue, May 11, 2010 at 16:46, Justin Wilson li...@mtin.net wrote: To me any

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software How does Azotel stand up to Powercode?  Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Jon Auer
, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill.  I'd rather that then a phone

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
: Re: [WISPA] Call Tracking / Customer management software The things I have seen is importing the codes back into the software. Maybe it¹s on the software side, not on the authorize.net side. I am not a programmer by any means. If I am basing my accounts receivable on software I personally

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
and installed...server reboots and you're done. - Original Message - From: Justin Wilson li...@mtin.net To: WISPA General List wireless@wispa.org; David E. Smith d...@mvn.net Sent: Tuesday, May 11, 2010 3:21 PM Subject: Re: [WISPA] Call Tracking / Customer management software

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Chuck Hogg
-Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:58 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software Chuck, how problem-free is your solution? One

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Bret Clark
We use a nice little app called CitrusDB. http://www.citrusdb.org/ -Original Message- From: wireless-boun...@wispa.org on behalf of cc...@dot11net.com Sent: Tue 5/11/2010 2:55 AM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software Wispmon will do

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 3:59 PM Subject: Re: [WISPA] Call Tracking / Customer management software We are using the Platypus database directly. Since it is only the first month, we are still learning the tricks of it. I would say asking me

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Glenn Kelley
funny - i was just thinking the same thing One thing that is great about authorize.net is - the stability of the platform / api On May 11, 2010, at 5:51 PM, David E. Smith wrote: On Tue, May 11, 2010 at 16:46, Justin Wilson li...@mtin.net wrote: To me any billing software needs to have