Re: [WISPA] Cancelling Accounts
A. Huppenthal wrote: Interestingly email is a real deterrent to changing ISPs. Be sure to have the best Email possible - great webmail, fast performance, SSL/TLS, all the basics - forwarding, vacation agents, distribution lists, all that.. It's a value added feature for a good ISP. When they leave charge them $5 a month to maintain their account, and keep them as a customer. Great advice Alex, We have quite a few dial up customers who quit and went to Qwest DSL but keep paying us 5.00 per month for their email. Not sure how many, but some have now switched from DSL to our wireless. We also had some that quit and went to cable, maybe 6 subs. And 3 or 4 of them came back. One came back the next day, before we had a chance to de-install him. Competition is part of the game, and customers will change. It's something that every ISP has to deal with. George -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Cancelling Accounts
Thats funny, now they get more spam with their new ISP than with you. :) George Pete Davis. NoDial.net wrote: I had a client who was a real spam magnet with 4 accounts. They emailed me to cancel recently. I turned off filtering on their email account and forwarded it to their new DSL email account. Normally I just delete the email unless they ask to have it forwarded, or ask to keep the account open for a while, or whatever. pd David E. Smith wrote: Scott Reed wrote: In business for almost exactly a year and lost the first 2 customers today. One is a friend that has moved out of our area. I know how I will nandle his account. The other is a to a competitor. How do you handle the email account? Do I just disable the account login, remove it from the server, or something else? At my workplace we usually delete on sight. By the time a customer calls to cancel, they're almost always completely set up with their new ISP. At that point, it's not even a question of being nice to them, as they shouldn't need any services from you any longer. Nuke the site from orbit, it's the only way to be sure. David Smith MVN.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Cancelling Accounts
A. Huppenthal wrote: Interestingly email is a real deterrent to changing ISPs. Yes, it is. Just like loosing your cell phone number was a real deterrent to changing cell carriers. Anyone remember what the FCC imposed as an answer to that? -- Blair Davis AOL IM Screen Name -- Theory240 West Michigan Wireless ISP 269-686-8648 A division of: Camp Communication Services, INC -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Cancelling Accounts
Never had a customer cancel the service. Kurt Fankhauser WaveLinc www.wavelinc.com 114 S. Walnut St. Bucyrus, OH 44820 419-562-6405 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Cancelling Accounts
We've left the accounts active for a month or so for those that we'd like to have back. Not all fall under that category though :-). Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam - Original Message - From: Blair Davis [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Sunday, October 30, 2005 8:16 PM Subject: Re: [WISPA] Cancelling Accounts I personally give them a free forward to their new e-mail account for 30 days. Be nice to your departing users. They may be back. Blair Davis West Michigan Wireless ISP Scott Reed wrote: In business for almost exactly a year and lost the first 2 customers today. One is a friend that has moved out of our area. I know how I will nandle his account. The other is a to a competitor. How do you handle the email account? Do I just disable the account login, remove it from the server, or something else? I am using sendmail with Open WebMail for an interface. Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net http://www.nwwnet.net/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Cancelling Accounts
In business for almost exactly a year and lost the first 2 customers today. One is a friend that has moved out of our area. I know how I will nandle his account. The other is a to a competitor. How do you handle the email account? Do I just disable the account login, remove it from the server, or something else? I am using sendmail with Open WebMail for an interface. Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Cancelling Accounts
I personally give them a free forward to their new e-mail account for 30 days. Be nice to your departing users. They may be back. Blair Davis West Michigan Wireless ISP Scott Reed wrote: In business for almost exactly a year and lost the first 2 customers today. One is a friend that has moved out of our area. I know how I will nandle his account. The other is a to a competitor. How do you handle the email account? Do I just disable the account login, remove it from the server, or something else? I am using sendmail with Open WebMail for an interface. Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net http://www.nwwnet.net/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Cancelling Accounts
Title: Message To keep up goodwill - you may want to setup a forward to their new email address and allow them a few weeks to make the change over - Be the better man ? It will come back to you at a later date if you make them feel comfortable leaving you. We've had people leave and come back We've also just recently fired a few customers as well. JohnnyO -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Scott ReedSent: Sunday, October 30, 2005 9:45 PMTo: wireless@wispa.orgSubject: [WISPA] Cancelling AccountsIn business for almost exactly a year and lost the first 2 customers today. One is a friend that has moved out of our area. I know how I will nandle his account. The other is a to a competitor. How do you handle the email account? Do I just disable the account login, remove it from the server, or something else? I am using sendmail with Open WebMail for an interface. Scott Reed Owner NewWays Wireless Networking Network Design, Installation and Administration www.nwwnet.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
