Re: [WISPA] Outsourced Customer Support

[Martha Huizenga]

I have talked with this guy too. When I asked about outsourced customer 
support a couple of weeks ago, he contacted me after seeing my post.

I think his company sounds very good at what they do. They are in the 
US, so not outsourcing their service, which was valuable to me. 
Unfortunately the price wasn't in my bracket - probably no one's is 
right now, but a company I would consider in the future.

here is a list of other companies that people replied:

ServerPlus - 2 for this company
Advantage Communications
KIT Support

Wisp Ops at wispops.com

Hope this helps.

Martha

Martha Huizenga
DC Access, LLC
202-546-5898
*/Friendly, Local, Affordable, Internet!/**/
Connecting the Capitol Hill Community

/*



Ron Harden wrote:
> Chris:  I have talked with this guy several times and really like him --
> very professional, not pushy.  And they seem very capable.  But I have not
> worked with him personally, so I cannot attest to anything.  But if I read
> him correctly, he should be very good.  You will of course have to ferret
> out whether the 'price is right'.
>
>  
>
> Here is the background information that he sent me on the company as well as
> his contact information.  I have already suggested to him that he should
> look at membership in the association.  Be sure to work that angle as well,
> especially if you do anything with him.
>
>  
>
> Ron
>
>  
>
> Information below:
>
> From: Matthew Achak [matthew.ac...@1callres.com]
>
> Sent: Thursday, December 13, 2007 12:20 PM
>
> To: Ron Harden
>
> Subject: First Call Resolution - company information as promised
>
>  
>
> Attachments: FCR - Overview.pdf; FCR presentation.ppt
>
>  
>
> Ron,
>
>  
>
> It was nice talking with you.
>
>  
>
> Please find attached information about First Call Resolution and our
> outsourced domestically live agent help desk services for ILECs and CLECs. I
> have also included a slide deck about us as well.
>
>  
>
> Headquartered out here in Oregon, First Call specializes in handling
> creative outsourced call center and back office work for companies in the
> communications (phone, cable, internet, wireless) arena such as Pervasip,
> basically helping wherever a need should present itself, inbound as well as
> outbound, short term as well as long term. 
>
>  
>
> The following are areas of our expertise:
>
>  
>
> Customer Service 
>
> Order Processing 
>
> Technical Support 
>
> Data Entry  
>
> Outbound Calling (surveys, lead generation, welcome calls, retention calls,
> telesales) 
>
> Email and web chat support 
>
> After Hours coverage 
>
> Short Term coverage 
>
> Seasonal coverage 
>
> Pilot programs 
>
> Back office work 
>
> Let me know if we can ever be of any assistance.
>
>  
>
> Sincerely,
>
>  
>
> Matthew Achak
>
>  
>
> Executive VP and Founder
>
>  
>
> First Call Resolution
>
>  
>
> 206-932-2023 (o)
>
>  
>
> matthew.ac...@1callres.com
>
>  
>
> www.1callres.com
>
>  
>
>  
>
>  
>
>  
>
> -Original Message-
> From: Christopher Hair [mailto:sa...@ntinet.com] 
> Sent: Saturday, May 30, 2009 4:23 PM
> To: wireless@wispa.org
> Subject: [WISPA] Outsourced Customer Support
>
>  
>
> We provide Dial-up, DSL and Wireless Broadband services. Looking at
>
> outsourcing customer support for weekends and afterhours.  Anyone got any
>
> company references, suggestions or experiences with outsourcing support? 
>
>  
>
>  
>
>  
>
> Thanks in Advance
>
>  
>
>  
>
>  
>
> Christopher Hair 
>
> NTInet Inc. 
>
> Orangeburg, SC 29118
>
> Web:  <http://www.ntinet.com> www.ntinet.com
>
> Email:  <mailto:%20ch...@ntinet.com> ch...@ntinet.com 
>
>  
>
>  
>
>  
>
> 
> 
>
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>
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Re: [WISPA] Outsourced Customer Support

[Ron Harden]

Chris:  I have talked with this guy several times and really like him --
very professional, not pushy.  And they seem very capable.  But I have not
worked with him personally, so I cannot attest to anything.  But if I read
him correctly, he should be very good.  You will of course have to ferret
out whether the 'price is right'.

 

Here is the background information that he sent me on the company as well as
his contact information.  I have already suggested to him that he should
look at membership in the association.  Be sure to work that angle as well,
especially if you do anything with him.

 

Ron

 

Information below:

From: Matthew Achak [matthew.ac...@1callres.com]

Sent: Thursday, December 13, 2007 12:20 PM

To: Ron Harden

Subject: First Call Resolution - company information as promised

 

Attachments: FCR - Overview.pdf; FCR presentation.ppt

 

Ron,

 

It was nice talking with you.

 

Please find attached information about First Call Resolution and our
outsourced domestically live agent help desk services for ILECs and CLECs. I
have also included a slide deck about us as well.

 

Headquartered out here in Oregon, First Call specializes in handling
creative outsourced call center and back office work for companies in the
communications (phone, cable, internet, wireless) arena such as Pervasip,
basically helping wherever a need should present itself, inbound as well as
outbound, short term as well as long term. 

 

The following are areas of our expertise:

 

Customer Service 

Order Processing 

Technical Support 

Data Entry  

Outbound Calling (surveys, lead generation, welcome calls, retention calls,
telesales) 

Email and web chat support 

After Hours coverage 

Short Term coverage 

Seasonal coverage 

Pilot programs 

Back office work 

Let me know if we can ever be of any assistance.

 

Sincerely,

 

Matthew Achak

 

Executive VP and Founder

 

First Call Resolution

 

206-932-2023 (o)

 

matthew.ac...@1callres.com

 

www.1callres.com

 

 

 

 

-Original Message-
From: Christopher Hair [mailto:sa...@ntinet.com] 
Sent: Saturday, May 30, 2009 4:23 PM
To: wireless@wispa.org
Subject: [WISPA] Outsourced Customer Support

 

We provide Dial-up, DSL and Wireless Broadband services. Looking at

outsourcing customer support for weekends and afterhours.  Anyone got any

company references, suggestions or experiences with outsourcing support? 

 

 

 

Thanks in Advance

 

 

 

Christopher Hair 

NTInet Inc. 

Orangeburg, SC 29118

Web:  <http://www.ntinet.com> www.ntinet.com

Email:  <mailto:%20ch...@ntinet.com> ch...@ntinet.com 

 

 

 




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[WISPA] Outsourced Customer Support

[Christopher Hair]

We provide Dial-up, DSL and Wireless Broadband services. Looking at
outsourcing customer support for weekends and afterhours.  Anyone got any
company references, suggestions or experiences with outsourcing support? 

 

Thanks in Advance

 

Christopher Hair 
NTInet Inc. 
Orangeburg, SC 29118
Web:   www.ntinet.com
Email:   ch...@ntinet.com 




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