We also had this issue recently. I never even got to someone that knew what was going on, they just said they would put a ticket in. A day or two later and I get a resolved response but I have no idea what they did. We have not had any more complaints but I'm betting that Amazon will have this issue pop up again at the start of the next semester.
Matt Burge ECSE Advanced # 199 Wireless Engineer 1 Louisiana State University Ph# (225)578-0009 From: The EDUCAUSE Wireless Issues Community Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> On Behalf Of Joe Walker Sent: Friday, September 17, 2021 8:24 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service) We recently had this issue as well and funneling through the different levels of support on the Amazon Prime TV side just to talk to someone that knew what I was talking about was infuriating to say the least. I did receive an email this morning from Amazon saying the issue was "resolved" but I haven't yet verified. As far as I can tell there isn't any sort of documentation anywhere from Amazon that shows the criteria for what they deem to be a VPN or proxy nor is there any documentation on how to appeal/remove your IP's from this list. Joe Walker Network and Telecommunication Services Kansas State University (785)532-4997 f...@ksu.edu<mailto:f...@ksu.edu> ________________________________ From: The EDUCAUSE Wireless Issues Community Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> on behalf of Muraca, Peppino P. <pmur...@stonehill.edu<mailto:pmur...@stonehill.edu>> Sent: Friday, September 17, 2021 8:17 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> Subject: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service) This email originated from outside of K-State. Hi everyone, has anyone come across this yet where Prime video will not play . this is what is on the screen ( Your device is connected to the internet using a VPN or proxy service. Please disable it and try again.) we have called Amazon and they told us to contact our ISP . We only see this on our wireless networks. Talking with our ISP it seems this is happening more and more and what basically has happened is out NAT ip's for out wireless have been black listed and now we have to remove our selves from these lists. Has anyone else come across this yet ? if so how successful has it been to remove yourself from these lists. Thank you Pino [cid:image001.png@01D7AB9D.DE0D55B0] ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.educause.edu%2Fcommunity&data=04%7C01%7Cmburge%40LSU.EDU%7Cd9ffb4d0d4254a04052008d979de6b4a%7C2d4dad3f50ae47d983a09ae2b1f466f8%7C0%7C0%7C637674818455792403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ULl0Ngk9uoY2f%2FneMJKIbWMnCQcslXLmAUr0TV55I0Q%3D&reserved=0> ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.educause.edu%2Fcommunity&data=04%7C01%7Cmburge%40LSU.EDU%7Cd9ffb4d0d4254a04052008d979de6b4a%7C2d4dad3f50ae47d983a09ae2b1f466f8%7C0%7C0%7C637674818455802358%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gk8bCvXy2REWYjfykQJ370j%2BJv70nEJdrXDQBDVHLds%3D&reserved=0> ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
