Re: [WIRELESS-LAN] Eap-tls user experience

2021-06-20 Thread Marsen Nuzi 
Securew2 recommended to disable connect to wireless option but the experience 
was not the same. It worked for big sur but not for windows, which makes me 
think that no matter what we do it will be an issue.

Marsen Nuzi
Information Technology


From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Heavrin, Lynn 

Sent: Sunday, June 20, 2021 10:24:29 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Subject: Re: [WIRELESS-LAN] Eap-tls user experience


In my experience it tried to connect then the user is greeted with a retry or 
close option if it didn’t succeed.  You can always create a new package just 
for remote users that won’t try to auto-connect if you are concerned about it.  
At the bottom of the profile when you edit it, you can just uncheck things you 
don’t want the package to do.



Thanks,



Lynn Heavrin

Network Engineer III | Network Engineering

Washington University in St. Louis

4480 Clayton Ave, St. Louis, MO 63110

Mail stop 8218-45-01
•: 314.935.3877 |  •:lheav...@wustl.edu<mailto:lheav...@wustl.edu>







From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Marsen Nuzi 

Reply-To: The EDUCAUSE Wireless Issues Community Group Listserv 

Date: Friday, June 18, 2021 at 4:51 PM
To: "WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU" 
Subject: [WIRELESS-LAN] Eap-tls user experience





Hello All,

How is the user experience when trying to onboard remotely with securew2? We 
are still in the testing phase and when users try onboarding remotely they get 
a difficult experience. Since it is looking for an SSID that is not available 
at the time of the process the onboarding keeps failing until after a few times 
then it gets to the last step. Looking to make the onboarding process a little 
easier and less painful for the end users.



Thanks

Marsen Nuzi

Information Technology

71 5TH AVE, ROOM 913C,

NEW YORK, NY 10003

nu...@newschool.edu<mailto:nu...@newschool.edu>

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Re: [WIRELESS-LAN] Eap-tls user experience

2021-06-20 Thread Marsen Nuzi 
I have seen the same with big sur and windows, but as you said clients have the 
option to just continue and not retry when off campus.
Thanks

Marsen Nuzi
Information Technology


From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Turner, Ryan H 

Sent: Sunday, June 20, 2021 11:46:46 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Subject: Re: [WIRELESS-LAN] Eap-tls user experience

For us, we always get a message when trying to connect that the ‘SSID is not in 
range’ if the person is onboarding off campus.  But the clients don’t need to 
attempt multiple times.  the devil is in the details.  What operating system 
are you seeing this with?  We are currently in Big Sur hell, but it looks like 
SecureW2 is testing a ‘big fix’ that should be ready next week.

Ryan Turner
Head of Networking, ITS
The University of North Carolina at Chapel Hill
+1 919 274 7926 Mobile
+1 919 445 0113 Office

On Jun 18, 2021, at 5:51 PM, Marsen Nuzi  wrote:



Hello All,
How is the user experience when trying to onboard remotely with securew2? We 
are still in the testing phase and when users try onboarding remotely they get 
a difficult experience. Since it is looking for an SSID that is not available 
at the time of the process the onboarding keeps failing until after a few times 
then it gets to the last step. Looking to make the onboarding process a little 
easier and less painful for the end users.

Thanks
Marsen Nuzi
Information Technology
71 5TH AVE, ROOM 913C,
NEW YORK, NY 10003
nu...@newschool.edu<mailto:nu...@newschool.edu>

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
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Re: [WIRELESS-LAN] Eap-tls user experience

2021-06-20 Thread Turner, Ryan H 
For us, we always get a message when trying to connect that the ‘SSID is not in 
range’ if the person is onboarding off campus.  But the clients don’t need to 
attempt multiple times.  the devil is in the details.  What operating system 
are you seeing this with?  We are currently in Big Sur hell, but it looks like 
SecureW2 is testing a ‘big fix’ that should be ready next week.

Ryan Turner
Head of Networking, ITS
The University of North Carolina at Chapel Hill
+1 919 274 7926 Mobile
+1 919 445 0113 Office

On Jun 18, 2021, at 5:51 PM, Marsen Nuzi  wrote:



Hello All,
How is the user experience when trying to onboard remotely with securew2? We 
are still in the testing phase and when users try onboarding remotely they get 
a difficult experience. Since it is looking for an SSID that is not available 
at the time of the process the onboarding keeps failing until after a few times 
then it gets to the last step. Looking to make the onboarding process a little 
easier and less painful for the end users.

Thanks
Marsen Nuzi
Information Technology
71 5TH AVE, ROOM 913C,
NEW YORK, NY 10003
nu...@newschool.edu

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

Re: [WIRELESS-LAN] Eap-tls user experience

2021-06-20 Thread Heavrin, Lynn 
In my experience it tried to connect then the user is greeted with a retry or 
close option if it didn’t succeed.  You can always create a new package just 
for remote users that won’t try to auto-connect if you are concerned about it.  
At the bottom of the profile when you edit it, you can just uncheck things you 
don’t want the package to do.

Thanks,

Lynn Heavrin
Network Engineer III | Network Engineering
Washington University in St. Louis
4480 Clayton Ave, St. Louis, MO 63110
Mail stop 8218-45-01
•: 314.935.3877 |  •:lheav...@wustl.edu<mailto:lheav...@wustl.edu>



From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Marsen Nuzi 

Reply-To: The EDUCAUSE Wireless Issues Community Group Listserv 

Date: Friday, June 18, 2021 at 4:51 PM
To: "WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU" 
Subject: [WIRELESS-LAN] Eap-tls user experience


Hello All,
How is the user experience when trying to onboard remotely with securew2? We 
are still in the testing phase and when users try onboarding remotely they get 
a difficult experience. Since it is looking for an SSID that is not available 
at the time of the process the onboarding keeps failing until after a few times 
then it gets to the last step. Looking to make the onboarding process a little 
easier and less painful for the end users.

Thanks
Marsen Nuzi
Information Technology
71 5TH AVE, ROOM 913C,
NEW YORK, NY 10003
nu...@newschool.edu<mailto:nu...@newschool.edu>

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community


The materials in this message are private and may contain Protected Healthcare 
Information or other information of a sensitive nature. If you are not the 
intended recipient, be advised that any unauthorized use, disclosure, copying 
or the taking of any action in reliance on the contents of this information is 
strictly prohibited. If you have received this email in error, please 
immediately notify the sender via telephone or return mail.

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community