I remember a lot of us had to do this when Disney+ first launched, as well. If you're using NAT to put many students behind the same IP (as I suspect most of us are on the IPv4 range, at least), they'll see too many accounts coming from the same IP and assume some form of foul play.
Joel Coehoorn Director of Information Technology York College of Nebraska On Fri, Sep 17, 2021 at 10:41 AM Muraca, Peppino P. <pmur...@stonehill.edu> wrote: > Hi Jon, thank you for this info I will be sending them an email! > > > > Again Thank you very much ! > > > > Pino > > > > Peppino Muraca > > Manager of Network Services > > Stonehill College > > W:508-565-1193 > > C:508-243-5910 > > pmur...@stonehill.edu > > > > > > > > > > *From:* The EDUCAUSE Wireless Issues Community Group Listserv < > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> *On Behalf Of *Jon Young > *Sent:* Friday, September 17, 2021 10:37 AM > *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > *Subject:* [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your > device is connected to the internet using a VPN or proxy service) > > > > There have been several threads over this on the NANOG list with a sudden > uptick in this issue for several of the streaming services. My takeaway > from the posts is that amazon has been easier to deal with than some other > others (.e.g., Disney+) and that the best contact to resolve this for > amazon prime is n...@geoguard.com as geoguard is apparently the prime > (sorry, couldn't resist) source for amazon. The website > https://thebrotherswisp.com/index.php/geo-and-vpn/ > <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fthebrotherswisp.com%2Findex.php%2Fgeo-and-vpn%2F&data=04%7C01%7Cpmuraca%40STONEHILL.EDU%7C5f7dec59907b4723af2208d979e8b1d3%7C2d1c5372f88f46c1a557ed75b9b2893c%7C1%7C1%7C637674862589560389%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=W7jkkDvZAr1bEeqvA2hbpkIxh9snIsnbt14eMZ69%2FSw%3D&reserved=0> > was also referenced as a good source of contacts for several of the > providers. > > > > Jon Young > > Vantage TCG > > > > On Fri, Sep 17, 2021 at 10:06 AM Jeffrey D. Sessler < > j...@scrippscollege.edu> wrote: > > If you aren’t blocking P2P anonymizer clients, where user devices are > endpoints for folks in other regions, Amazon and others may blacklist your > IP range. These clients may show up with students from other countries, or > students who have returned from being abroad. > > > > If you have something like Cisco’s Umbrella, they have an entire > anonymizer category you can block, but to be 100% effective, you need to > block external DNS access so that is harder to circumvent. > > > > Jeff > > > > *From: *The EDUCAUSE Wireless Issues Community Group Listserv < > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Muraca, Peppino P. < > pmur...@stonehill.edu> > *Date: *Friday, September 17, 2021 at 6:17 AM > *To: *WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU < > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> > *Subject: *[WIRELESS-LAN] Amazon prime video error (Your device is > connected to the internet using a VPN or proxy service) > > You don't often get email from pmur...@stonehill.edu. Learn why this is > important <http://aka.ms/LearnAboutSenderIdentification> > > Hi everyone, has anyone come across this yet where Prime video will not > play . this is what is on the screen ( Your device is connected to the > internet using a VPN or proxy service. Please disable it and try again.) > we have called Amazon and they told us to contact our ISP . We only see > this on our wireless networks. Talking with our ISP it seems this is > happening more and more and what basically has happened is out NAT ip’s for > out wireless have been black listed and now we have to remove our selves > from these lists. Has anyone else come across this yet ? if so how > successful has it been to remove yourself from these lists. > > > > Thank you > > Pino > > > > > > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire > community list. If you want to reply only to the person who sent the > message, copy and paste their email address and forward the email reply. > Additional participation and subscription information can be found at > https://www.educause.edu/community > <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.educause.edu%2Fcommunity&data=04%7C01%7Cpmuraca%40STONEHILL.EDU%7C5f7dec59907b4723af2208d979e8b1d3%7C2d1c5372f88f46c1a557ed75b9b2893c%7C1%7C1%7C637674862589560389%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=QNnM6SMtYTc8PLVD7FgZtI7i20AqnY9PNbK4lmQoa0M%3D&reserved=0> > > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire > community list. 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