Hi Christina, Thanks for the suggestion, it's certainly a very similar issue, the only difference is this is a Qualcomm NIC, rather than Intel. I'll take a look through the available settings on the NIC and see if it improves things.
Thanks Sean -----Original Message----- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Christina Klam Sent: January-31-18 12:01 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] More client weirdness You may be running into the same Windows 10 "feature" that we did a few months ago. Here is the document we wrote up: https://www.ias.edu/wireless-resources RE: https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html Good luck, Christina ----- Original Message ----- From: "Brahim Bouchaiba" <brahim.boucha...@gmail.com> To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Sent: Wednesday, January 31, 2018 1:41:15 PM Subject: Re: [WIRELESS-LAN] More client weirdness Hi, Can you run debug client < mac address> then parse it here: https://cway.cisco.com/tools/WirelessDebugAnalyzer/ On Wed, Jan 31, 2018 at 1:34 PM, Gray, Sean <sean.gr...@uleth.ca> wrote: > Hi Craig, > > > > Sorry I should have mentioned that, our WLC is a 5520 running > 8.3.133.0 code > > > > Sean > > > > *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto: > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Craig Eyre > *Sent:* January-31-18 11:30 AM > *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > *Subject:* Re: [WIRELESS-LAN] More client weirdness > > > > Sean, > > > > > > What version of controller software are you running? > > > > > > Craig Eyre > > > > On Wed, Jan 31, 2018 at 11:17 AM, Gray, Sean <sean.gr...@uleth.ca> wrote: > > Hi Everyone, > > > > I just wanted to throw this weirdness out to the group to see if > anyone has experienced the same issue and has found a solution or work around. > > > > We have a student on campus who intermittently cannot connect to our > 802.1x Student WLAN when trying to connect to a Cisco 702w access > point installed nearby. They can connect to our open Guest WLAN. I > should say that they are fail to connect to Student more times than > they succeed when in their Student Residence. On campus they are able to > connect to Student. > > > > I recently brought them down to my office to have them try and connect > to a 702w that I had set up specially for the purpose of this test. > > > > *Client Details:* > > > > · Acer Aspire F5-571T Laptop > > · NIC: Qualcomm Atheros QCA9377 > > · Driver Version 12.0.0.309 > > · O/S: Windows 10 Home > > > > Client has Symantec Anti-virus installed > > > > Windows updates and driver versions were all validated. > > > > > > During testing I noticed that the client completes the AUTH phase and > enters RUN state. At this point it frequently seems to stall and > doesn’t make it into the DHCP Socket Task portion of the client/WLC/DHCP > exchange. > > > > The only thing that the testing proved to me is that the client > doesn’t like Cisco 702w APs, as I saw the same results in my office as > I saw from them in Student Residence. Of note is that the problem > seems to become particular pronounce when they roam from Guest to Student or > vice versa. > Disabling the Symantec firewall seemed to improve, but not fully > resolve the issue. > > > > I should also point out that due to the unique way that our Residence > townhomes were constructed wall mount APs are our only option. > > > > So this one has me beat! > > > > Thanks > > > > Sean > > > > ********** Participation and subscription information for this > EDUCAUSE Constituent Group discussion list can be found at > http://www.educause.edu/ discuss. > > > > > > -- > > Craig Eyre > Network Analyst > IT Services Department > Mount Royal University > 4825 Mount Royal Gate SW > <https://maps.google.com/?q=4825+Mount+Royal+Gate+SW+%0D+Calgary+AB+T2 > P+3T5&entry=gmail&source=g> > Calgary AB T2P 3T5 > > P. 403.440.5199 <(403)%20440-5199> > E. ce...@mtroyal.ca > > "The difference between a successful person and others is not a lack > of strength, not a lack of knowledge, but rather in a lack of will." > Vincent T. Lombardi" > > > > *MRU IT Services will NEVER ask you for your password or to update or > verify your email account through an email. DO NOT click any links in > an email asking you to update or verify your email account.* > > ********** Participation and subscription information for this > EDUCAUSE Constituent Group discussion list can be found at > http://www.educause.edu/ discuss. > ********** Participation and subscription information for this > EDUCAUSE Constituent Group discussion list can be found at > http://www.educause.edu/ discuss. > > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
