Re: [WISPA] This is HUGE!

2006-05-31 Thread George Rogato
Mark Nash wrote: I have a spreadsheet that I've developed that gives me 5 years of projected monthly costs/revenue/running costs/running revenue/cost per subscriber/debt paydown. It summarizes to 5-year pl, 5-year debt, 5-year business value (1xannual), 5-year resale value (business

[WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Rudolph Worrell
John, I was looking for a response like yours. I requested a refund lately and was denied even though we called immediately after item was delivered. Has anyone ever returned and item to Hyperlinktech.com Quoting John Scrivner [EMAIL PROTECTED]: We were banned from doing business with them

[WISPA] Poll

2006-05-31 Thread George Rogato
I'd like to take a poll on behalf of the board of directors. As most of you know, wispa formed a promotion and marketing committee for the benefit of wispa and it's member wisps. We have had a few people step up and volunteer their time to help get this going. I'm sure the work the promo

Re: [WISPA] Poll

2006-05-31 Thread Carl A Jeptha
You have a Good Day now, Carl A Jeptha http://www.airnet.ca office 905 349-2084 Emergency only Pager 905 377-6900 skype cajeptha George Rogato wrote: I'd like to take a poll on behalf of the board of directors. As most of you know, wispa formed a promotion and marketing committee for the

Re: [WISPA] This is HUGE!

2006-05-31 Thread Matt Liotta
Tom DeReggi wrote: Matt, used an example of Vonage, that did not show profits. But if that were the case with all investments VCs would not be in business. A certain percentage of them do very well and are very profitable. Thats what VCs are banking on. Some will be highly profitable. A

Re: [WISPA] This is HUGE!

2006-05-31 Thread Matt Liotta
Mark Koskenmaki wrote: If the FCC had not thrown the 911 monkeywrench into it, I'd have found a way to roll my own VOIP service and we'd have been selling it at only a slight markup, just to be an added value to my broadband. The 911 thing is just a barrier to entry that for most markets is

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Tom DeReggi
A refund or a credit? I'm not aware of many vendors that agree to give refunds. A sale is a sale. Just because the cost to get it shipped is near the profit margin, and probably more costly to process the return than the profit on the sale in most cases as well. Tom DeReggi RapidDSL

RE: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Dustin Jurman
No, Shriv is correct. You get banned if you have a problem with the equipment and get stuck in a RMA / credit loophole which you can't get in touch with anyone to help you. My experience after 10 years of doing business with them was shocking. DSJ -Original Message- From: [EMAIL

Re: [WISPA] This is HUGE!

2006-05-31 Thread Pete Davis
Pete Davis wrote: Here is an example of a ROI period ending. I put in a $500/mo T1 and rent a $100/mo tower space. My fixed costs are $600/mo I put in a $1000 AP and router, and buy 100 $200 CPE. I am now $21000 in the hole. Each customer is paying me $50/mo. ($5000/mo total) My ROI is 5

Re: [WISPA] This is HUGE!

2006-05-31 Thread Tom DeReggi
John, Your responses make sense. I guess the bigger problem I have is, I jsut do not believe the stats. I have rarely found that misleading inaccurate information works to one's advantage for long, on any topic. Because eventually the real picture gets disclosed. I wish WISPs really did have

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Blake Bowers
A vendor that will not give a refund or credit? Pretty poor business practice. Many will tell you that there is a restocking fee if the proper product was shipped, and delivered in good condition, but truth be known will waive that fee. They add the fee so they can have a way to deal with

RE: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread JohnnyO
I won't do business with a company that will not do refunds or credits. If they can't take care of you when things go sour, why should you take care of them by sending your $$ their way ? JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom

Re: [WISPA] This is HUGE!

2006-05-31 Thread Tom DeReggi
Pete, Great post. The other thing that gets to be a problem as subscriber base grows is You can't be two places at the same time. The average time per sub to support them may not be very high, and easilly done with one technician based on total work hours in a day. But failures rarely

Re: [WISPA] This is HUGE!

2006-05-31 Thread Tom DeReggi
Travis, Excellent point. We've become victom to that mistake more than once. But whats also important to realize is that the mistake is not always made because someone does not value their time or doesn;t understand your arguement. More so the mistake is made because they under estimated the

RE: [WISPA] 3650 equipment

2006-05-31 Thread Brad Larson
Tom, Dang you got this all wrong. Let's make sure we understand what Alvarion's comments said so everyone understands. Our comment breaking the band in two was to strip rural and suburban from the top 100 US markets. Top 100 markets split in two 25 Mhz chunks and licensed with the REST of the US

Re: [WISPA] This is HUGE!

2006-05-31 Thread Peter R.
Actually, Cbeyond originally only sold one product. A dynamic T1. Basically, one product offering to a specific target market. Focused. - Peter Patrick Leary wrote: Any operator with some decent residential mix would be drooling to have a $100 ARPU Matt. No matter what technology is being

Re: [WISPA] DSL Comes to Town: What to do

2006-05-31 Thread Peter R.
One thing to do is shore up your most profitable customers. Re-contract them. Add services for them. And survey them. Why do they buy from you; What other communication needs to they have; What challenges do they see in technology. Video tape a testimonial from your best customers about why

Re: [WISPA] ARPU

2006-05-31 Thread Peter R.
Well, any metric can be sheep's wool, Tom. EBITA comes to mind immediately. It isn't even an accounting standard. But Wall St. likes it, even though no 2 companies calculate it the same way. (It isn't a standard so they don't have to). As long as they consistent calculate it the same way year

Re: [WISPA] Vonage

2006-05-31 Thread Peter R.
Never. The model doesn't work at their pricing model. They will never be profitable. The $279 acquisition costs don't include hardware, advertising, referral fees, coop fees to retail partners. Their churn is double digits. They don't indicate how many purchase hardware and never activate.

Re: [WISPA] Walla Walla

2006-05-31 Thread Peter R.
Actually, according to the Census data, Walla Walla has 2,252 businesses. http://quickfacts.census.gov/qfd/states/53/5375775.html Even 5% of that would be a great business. - Peter -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe:

Re: [WISPA] 3650 equipment

2006-05-31 Thread Tom DeReggi
Brad, Tom, Dang you got this all wrong. Let's make sure we understand what Alvarion's comments said so everyone understands. Our comment breaking the band in two was to strip rural and suburban from the top 100 US markets. Top 100 markets split in two 25 Mhz chunks and licensed with the REST

Re: [WISPA] This is HUGE!

2006-05-31 Thread John Scrivner
For a long time WISP networks / BWI / Muniwireless / whatever name you want to give our platforms have been completely ignored as having a real impact on broadband delivery in this country. We get very little press about what we do and what impact we have had for broadband delivery, especially

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Tom DeReggi
Blake, Its not that I disagree with you, that it is good business to take care of your customers. Nor am I defending Hyperlinktech, as we don't have enough business experience with them, to have a valid opinion. but... This isn't retail HomeDepot that we are talking about, this is

Re: [WISPA] Vonage

2006-05-31 Thread Tom DeReggi
However, that doesn't include payroll and ILEC CLEC expenses which probably eat up 75% of their MRC. I read somewhere that actually 75% of Vonages costs are advertising/marketing costs. Wether or not 75% of that 25% left is eaten up by ILEC costs and payroll, I do not know. Tom DeReggi

RE: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread JohnnyO
*snip* If someone gives refunds, thats a plus that shows they add value. But not giving refunds does not infer wrong doing. *snip* Tom - it is wrong doing when you ban someone for requesting a refund. Hell, I've never bought from Hyperlink and from seeing their ban policy with a few of the posts

[WISPA] Towers and the Law

2006-05-31 Thread Owen Harrell
I hope someone can help me on this. I believe that back in 1997 or 1998 a law was passed that prevented local governments from preventing tower construction that would provide Internet service to remote areas. If anyone knows of such a law or could at least point me in the right direction, it

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread fred
I pretty much just buy their 5, 10 and 25W 802.11b amplifiers ;) I guess the what and the why plays a role in whether or not a 'refund' is expected. I generally am happy with a credit because I plan to do more business with a vendor/distributor. Now, I got burned by a south florida cctv dealer

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread John Scrivner
I will pass along these final thoughts I have on the issues I had with Hyperlink. First of all I do not unduly burden my vendors and I pay for problems that I bring on myself. I also pay for support from vendors that I feel is beyond normal pre-sales support. The situation I had with them for

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Blair Davis
I really don't know why some have had problems. I have a sales rep there that I always talk to. (Neil) I talk to him and him only to order or RMA or anything. I do not order off the web page, from them or anyone. I want a sales rep that I can call on the phone an b*tch at when I have a

[WISPA] merchant accounts/credit cards

2006-05-31 Thread danlist
Can anybody suggest any good vendors for a merchant account and card processing terminal? Thanks Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-566-2053 ext 6201 1-888-wbsystem (888) 927-9783 [EMAIL PROTECTED] support: [EMAIL PROTECTED] -- No virus found in this outgoing message.

RE: [WISPA] merchant accounts/credit cards

2006-05-31 Thread Frank
Both of these have worked well for me: http://www.authorize.net http://www.primerchants.com Thank you Frank Keeney Pasadena Networks, LLC Antennas, Cables and Equipment: http://www.wlanparts.com -Original Message- On Behalf Of [EMAIL PROTECTED] Can anybody suggest any good

RE: [WISPA] merchant accounts/credit cards

2006-05-31 Thread Frank
I also used ECHO many years ago when I had an ISP in the mid 90s. They worked well for me at the time: http://www.echo-inc.com Frank Keeney Pasadena Networks, LLC Antennas, Cables and Equipment: http://www.wlanparts.com -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe:

RE: [WISPA] Towers and the Law

2006-05-31 Thread Rick Smith
We went and built 4 towers (rohn 25g, 50 footers each) on an island where we needed to setup a wireless Backbone around the island. The town came blasting guns, we threw OTARD at them and they bought it. My partner's a good sales guy, though :) We ended up paying $250 per tower in fines, and

RE: [WISPA] merchant accounts/credit cards

2006-05-31 Thread Brian Webster
I use PayPal and am very happy. I do not have a terminal and do not need to swipe cards from here. Their rates for non-eBay items seem to be in line with others. I have full control over my account and even have a Master Card debit card from them. Simple and painless and I don't have to maintain

RE: [WISPA] merchant accounts/credit cards

2006-05-31 Thread Kelly Shaw
I have had a good experience with these guys. They are compatible with my billing/provisioning program. They saved me a ton of money over my Bank of America merchant account. Infinity Payment Systems Sales Office 800-706-7591 Richmond, VA My contact was Rich Babbitt, but I've had to talk to him

Re: [WISPA] Towers and the Law

2006-05-31 Thread Larry Yunker
For the record, OTARD applies to residential rights to have an antenna which enables reception of TV broadcast/satelite signals. I think that OTARD could be used to establish a similar right for a residential use of broadband access antennas as well. However, OTARD doesn't do anything to

Re: [WISPA] Towers and the Law

2006-05-31 Thread Matt Liotta
From http://www.fcc.gov/mb/facts/otard.html... Q: Does the rule apply to commercial property or only residential property? A: Nothing in the rule excludes antennas installed on commercial property. The rule applies to property used for commercial purposes in the same way it applies to

Re: [WISPA] merchant accounts/credit cards

2006-05-31 Thread D. Ryan Spott
Cybersource.com via Bank of America. DO NOT buy a terminal, use the virtual terminal. I use the virtual terminal for my subscribers I enter a setup fee for $WW, subscription for $XX amount billed on YY day each month for ever, or until they want to leave my service. I perform this entire

[WISPA] Building a Nationwide WISP Collective

2006-05-31 Thread Peter R.
May 24, 2006 Why have one big wireless ISP when you can have hundreds of small ones? That's the question NuTel Broadband Corporation http://nutelbroadband.com/ of Cranbury, New Jersey seems to be answering. The company wants to create partnerships with existing ISPs — or just entrepreneurial

Re: [WISPA] Towers and the Law

2006-05-31 Thread Blake Bowers
As long as you quote, Larry is correct. Look at the web page you mention... The subject line... Over the Air RECEPTION devices rule. Then it does make a little exception down lower in the page, On October 25, 2000, the Commission further amended the rule so that it applies to

Re: [WISPA] Towers and the Law

2006-05-31 Thread Matt Liotta
I wasn't arguing that point; I was arguing that OTARD doesn't only apply to residential property. -Matt Blake Bowers wrote: As long as you quote, Larry is correct. Look at the web page you mention... The subject line... Over the Air RECEPTION devices rule. Then it does make a little

Re: [WISPA] merchant accounts/credit cards

2006-05-31 Thread Rich Comroe
I use PayPal and am very happy. I originally used PayPal and was forced to switch to a merchant e-account. Too many orders from countries where PayPal didn't serve. Oh and by the way people do not have to be PayPal members to post payments. Too many orders lost from customers that don't

Fw: [WISPA] Towers and the Law

2006-05-31 Thread Larry Yunker
I stand corrected. The actual text of the document indicates that the rules apply: on property within the exclusive use or control of the antenna user where the user has a direct or indirect ownership or leasehold interest in the property So, if the antenna is situated on leased or owned land

Re: [WISPA] merchant accounts/credit cards

2006-05-31 Thread Jason Hensley
One question here would be are you integrating with a billing system of any kind? If so, what does that billing system support? I've had great luck with Linkpoint (integrated with Platypus), and also use Innovative Merchant Solutions (integrated with Quickbooks Point of Sale - no other choice

Re: [WISPA] Walla Walla

2006-05-31 Thread Mark Koskenmaki
I don't serve Walla Walla. Walla Walla has 3 WISP's, DSL and cable. Let me re-phrase, I don't market to Walla Walla at all.My only office connection is downtown, however. I made a residential customer a deal on adding his office. I market to the surrounding areas not served by DSL or

Re: [WISPA] Towers and the Law

2006-05-31 Thread George Rogato
Rick Smith wrote: We went and built 4 towers (rohn 25g, 50 footers each) on an island where we needed to setup a wireless Backbone around the island. The town came blasting guns, we threw OTARD at them and they bought it. My partner's a good sales guy, though :) We ended up paying $250 per

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Tom DeReggi
Well JohnnyO, That I agree with. My defense was not of Hyperlink. My defense was that not giving refunds is not a bad thing. Banning someone (a prosective buyer) for such a request or for that matter ANY REASON is absolutely rediculous. Vendors have the right to set their policies, but they

Re: [WISPA] Towers and the Law

2006-05-31 Thread Tom DeReggi
Unfortuneately I believe the legal battle went in the favor of the county. There is one major case that addressed this. For the life of me, the details are escaping my mind. From what I remember the law was meant to encourage prompt response from the county, apposed to a requirement that the

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Tom DeReggi
John, Wow, I don't know what to say to that. Thats crazy! I never heard anything like that before. I get your point. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: John Scrivner [EMAIL PROTECTED] To: WISPA General List

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Bob Knight
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 John - that is truly bizarre, as you say. We've bought a lot of antenna stuff from Hyperlink in the past, but your experience sours me on doing business with them in the future. I've found that a lot of vendors to the WISP space are very helpful and

Re: [WISPA] Towers and the Law

2006-05-31 Thread Jack Unger
George, Congratulations on your ability and your willingness to hang in there! jack George Rogato wrote: Rick Smith wrote: We went and built 4 towers (rohn 25g, 50 footers each) on an island where we needed to setup a wireless Backbone around the island. The town came blasting guns, we

Re: [WISPA] Towers and the Law

2006-05-31 Thread George Rogato
Thanks Jack, Besides hanging in there, I tried very hard not to piss anyone off or offend them. Politics can get messy. George Jack Unger wrote: George, Congratulations on your ability and your willingness to hang in there! jack George Rogato wrote: Rick Smith wrote: We went and

Re: [WISPA] merchant accounts/credit cards

2006-05-31 Thread Butch Evans
On Wed, 31 May 2006, Rich Comroe wrote: Too many orders lost from customers that don't have PayPal accounts (unless things changed in the last 2 years since I switched to e-account, but way back you had to setup a PayPal account to make a purchase). Paypal has a terminal available that

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Rudolph Worrell
Do you offer refunds for your service? Quoting Tom DeReggi [EMAIL PROTECTED]: Well JohnnyO, That I agree with. My defense was not of Hyperlink. My defense was that not giving refunds is not a bad thing. Banning someone (a prosective buyer) for such a request or for that matter ANY

RE: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Chris Cooper
We had a tech that specd the wrong amp once. I opened the box as soon as we received it. I saw that the connectors were wrong, and called hyperlink immediately. All I wanted to do was exchange the amps for the same units with a different style connector. No dice. They told me the sale was

Re: [WISPA] merchant accounts/credit cards

2006-05-31 Thread Rich Comroe
Looks like they've definitely made some major improvements since I used them for my online store long ago. What about the supported countries? I was always getting emails from customers from African countries I'd never even heard of that couldn't place their orders thru paypals. cheers,

Re: [WISPA] merchant accounts/credit cards

2006-05-31 Thread Butch Evans
On Wed, 31 May 2006, Rich Comroe wrote: used them for my online store long ago. What about the supported countries? I was always getting emails from customers from African countries I'd never even heard of that couldn't place their orders thru paypals. This may still be an issue. I have