[WISPA] Tech support: Windows XP Blue Screen of Death
For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tech support: Windows XP Blue Screen of Death
Can you get to Safe Mode and Command Prompt? If so, you may be able to restore to the previous configuration: http://support.microsoft.com/kb/304449 Also, sometimes, you can use the restoration partition or Windows CD and get to the option to Repair rather than wholesale reload and preserve the file system and installed applications...and, even the desktop. . . . J o n a t h a n -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Steve Barnes Sent: Thursday, February 11, 2010 12:19 PM To: WISPA General List Subject: [WISPA] Tech support: Windows XP Blue Screen of Death For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tech support: Windows XP Blue Screen of Death
We have tried all we are doing repair installs (over the top) but that still has not been successful. And no safe mode works. Thanks for your reply Jonathan just wanted other to know what we are seeing in-case they have the same issues. I know that this is a WISP forum not a PC repair forum. Besides many on here literally despise Microsoft and I didn't want to start that debate. Steve Barnes RC-WiFi Wireless Internet Service -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jonathan Schmidt Sent: Thursday, February 11, 2010 1:25 PM To: 'WISPA General List' Subject: Re: [WISPA] Tech support: Windows XP Blue Screen of Death Can you get to Safe Mode and Command Prompt? If so, you may be able to restore to the previous configuration: http://support.microsoft.com/kb/304449 Also, sometimes, you can use the restoration partition or Windows CD and get to the option to Repair rather than wholesale reload and preserve the file system and installed applications...and, even the desktop. . . . J o n a t h a n -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Steve Barnes Sent: Thursday, February 11, 2010 12:19 PM To: WISPA General List Subject: [WISPA] Tech support: Windows XP Blue Screen of Death For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tech support: Windows XP Blue Screen of Death
When you say And no safe mode works do you mean you can get in to safe mode but a rollback doesn't fix it or you can't enter safe mode? Kind of confused with the wording. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Thu, Feb 11, 2010 at 1:35 PM, Steve Barnes st...@pcswin.com wrote: We have tried all we are doing repair installs (over the top) but that still has not been successful. And no safe mode works. Thanks for your reply Jonathan just wanted other to know what we are seeing in-case they have the same issues. I know that this is a WISP forum not a PC repair forum. Besides many on here literally despise Microsoft and I didn't want to start that debate. Steve Barnes RC-WiFi Wireless Internet Service -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jonathan Schmidt Sent: Thursday, February 11, 2010 1:25 PM To: 'WISPA General List' Subject: Re: [WISPA] Tech support: Windows XP Blue Screen of Death Can you get to Safe Mode and Command Prompt? If so, you may be able to restore to the previous configuration: http://support.microsoft.com/kb/304449 Also, sometimes, you can use the restoration partition or Windows CD and get to the option to Repair rather than wholesale reload and preserve the file system and installed applications...and, even the desktop. . . . J o n a t h a n -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Steve Barnes Sent: Thursday, February 11, 2010 12:19 PM To: WISPA General List Subject: [WISPA] Tech support: Windows XP Blue Screen of Death For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tech support: Windows XP Blue Screen of Death
MS update KB977165 is the culprit. If you remove that update through the recovery console the computer will boot and work properly. Steve Barnes wrote: For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tech support: Windows XP Blue Screen of Death
Thanks Pat you're the bomb Steve Barnes Manager PCS-WIN RC-WiFi Wireless Internet Service -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Pat O'Connor Sent: Thursday, February 11, 2010 2:31 PM To: WISPA General List Subject: Re: [WISPA] Tech support: Windows XP Blue Screen of Death MS update KB977165 is the culprit. If you remove that update through the recovery console the computer will boot and work properly. Steve Barnes wrote: For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tech support: Windows XP Blue Screen of Death
Yes, the recovery console, direct from the CD, can do a system restore to a date before it started acting up. http://www.google.com/search?source=ighl=enrlz=q=recovery+console+syste m+restoreaq=4aqi=g10oq=recovery+c . . . J o n a t h a n -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Steve Barnes Sent: Thursday, February 11, 2010 2:36 PM To: WISPA General List Subject: Re: [WISPA] Tech support: Windows XP Blue Screen of Death Thanks Pat you're the bomb Steve Barnes Manager PCS-WIN RC-WiFi Wireless Internet Service -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Pat O'Connor Sent: Thursday, February 11, 2010 2:31 PM To: WISPA General List Subject: Re: [WISPA] Tech support: Windows XP Blue Screen of Death MS update KB977165 is the culprit. If you remove that update through the recovery console the computer will boot and work properly. Steve Barnes wrote: For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tech support: Windows XP Blue Screen of Death
This has been working for us. 1) Boot off a windows xp setup cd to the recovery console 2) Change directories to the uninstall directory of update in question: At the C:\windows prompt, type CD $NtUninstallKB977165$\spuninst and press Enter. 3) Run in the uninstall script for that update: At the prompt, type BATCH spuninst.txt and press Enter. This executes the txt file as a batch script. 4) Type exit and press Enter to reboot. -Louis On 2/11/2010 1:19 PM, Steve Barnes wrote: For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tech support: Windows XP Blue Screen of Death
We use ERD commander to boot into the install and then can see the dump file or roll it back. ERD has been invaluable to us for years for weird things like that. Bob- -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jonathan Schmidt Sent: Thursday, February 11, 2010 1:25 PM To: 'WISPA General List' Subject: Re: [WISPA] Tech support: Windows XP Blue Screen of Death Can you get to Safe Mode and Command Prompt? If so, you may be able to restore to the previous configuration: http://support.microsoft.com/kb/304449 Also, sometimes, you can use the restoration partition or Windows CD and get to the option to Repair rather than wholesale reload and preserve the file system and installed applications...and, even the desktop. . . . J o n a t h a n -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Steve Barnes Sent: Thursday, February 11, 2010 12:19 PM To: WISPA General List Subject: [WISPA] Tech support: Windows XP Blue Screen of Death For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tech support: Windows XP Blue Screen of Death
Had the same problem with my windows XP64 workstation. boot rfrom cd into repair consol and roll things back a week Steve Barnes wrote: For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tech support: Windows XP Blue Screen of Death
http://tech.slashdot.org/story/10/02/11/2217239/Windows-Patch-Leaves-Many-XP-Users-With-Blue-Screens On Thu, Feb 11, 2010 at 6:30 PM, Blair Davis the...@wmwisp.net wrote: Had the same problem with my windows XP64 workstation. boot rfrom cd into repair consol and roll things back a week Steve Barnes wrote: For those of you who do tech support. We have had 6 computers come in to our repair center today that have Windows XP that all they do in normal or safe mode is give a Blue Screen of Death. They all claim that their computers did a windows update yesterday and after that they no longer work. Since we supply the internet it must be our fault. We have found no fix but a windows reload. This is for informational purposes only for your tech support departments. Steve Barnes RC-WiFi Wireless Internet Service WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
