RE: [WISPA] Here's a question for the group.....

2005-08-25 Thread Charles Wu
This will make me sound like a cold-harded bastard, but generally speaking,
you need to look at the numbers

Say you match the price of $79 / month - for the next 10 months, that will
end up costing you approximately $800

Will you be able to make that up in a longer contract term? Or will, 10
months down the line, he just renegotiate and ask you to match the new $49 /
month cable promo that's available

Sometimes, as bad as it sounds, it may be better to screw the customer

-Charles

P.S. - another possibility would be to renegotiate the rate, but then put
him back at the beginning of a longer contract (e.g., you've got 10 months
on your current contract at $159, but if you sign a brand new 36 month
contract, I'll give you the $79 / month rate)

---
WISPNOG Park City, UT
http://www.wispnog.com
August 15-17, 2005

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Bob Moldashel
Sent: Thursday, August 25, 2005 7:56 PM
To: WISPA General List
Subject: [WISPA] Here's a question for the group.


OK...You have a customer that is paying $159 month for 256K service. No 
other service providers are available in the area except a full T1 for 
$599+ per month. 8 Months later cable modem shows up and offers 
$79/month for the first year for new sign ups with 3-4 Mb downloads. 
Your customer paying $159/month still has 10 months left on his contract 
and is looking to cancel saying the service is slow.

What do you do?

Do you let the customer out of his contract??  Do you enforce the 
contract and possibly loose the customer at the end of the contract? Do 
you match cable's price and speed? Do you try to give him a better 
package and risk him jumping ship anyways?

I would love to hear everyone's ideas and input.

-B-

-- 
Bob Moldashel
Lakeland Communications, Inc.
Broadband Deployment Group
1350 Lincoln Avenue
Holbrook, New York 11741 USA
800-479-9195 Toll Free US  Canada
631-585-5558 Fax
516-551-1131 Cell

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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Blair Davis

Well, our rates are quite a bit lower than that.

Around here, we get $59.95 for a standard business connection, $39.95 
for a standard residential connection.  Special requirements can raise 
these prices.  I have one customer paying $200 month for 128k.  He was 
paying $400/month for ISDN.


We advertise or speed as 8-12 x dial-up,  (around here, 26.4k is a fast 
dial-up), but we deliver 512k or more depending on system load.


But, in competing with cable/dsl, we know can not match their pricing.  
($14.95 for dsl?  Give me a break!)  And matching cables raw download 
speed doesn't happen either.


We compete by not only being an WISP, but by offering local e-mail and 
web hosting, computer sales/service, network consulting/repair, remote 
control/monitoring services and wireless/wired web cameras.  We are not 
'just' an ISP.


Doing all the above allows us to be 'one point of contact' for ALL their 
IT needs.  About 30% of our business customers use us like this now.  
Oddly enough, we are starting to get the same thing with our residential 
customers.


We have lost some to cable/dsl.  We have also gotten some back.  The 
first time Version/SBC blames the customer router when it is a bad modem 
and it takes 3 days to get back on-line  In most cases, we get our 
customers back on-line the same day.


It is all about service

Bob Moldashel wrote:

OK...You have a customer that is paying $159 month for 256K service. 
No other service providers are available in the area except a full T1 
for $599+ per month. 8 Months later cable modem shows up and offers 
$79/month for the first year for new sign ups with 3-4 Mb downloads. 
Your customer paying $159/month still has 10 months left on his 
contract and is looking to cancel saying the service is slow.


What do you do?

Do you let the customer out of his contract??  Do you enforce the 
contract and possibly loose the customer at the end of the contract? 
Do you match cable's price and speed? Do you try to give him a better 
package and risk him jumping ship anyways?


I would love to hear everyone's ideas and input.

-B-


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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Todd Lancaster
You are very correct it that it all comes down to service.  People want there
hand held through everything.  Im signing 10-20 customers a week at the moment
to our network because we have great customer service and go the extra mile and
are way competitive with DSL and Cable. And our uploads blow cable/DSL out the
water.  My only downfall is my stupidass website which i have being redone atm.
Its utmostly embrassing considering the size of our network now.  I made it and
i am prolly one of the worstr artist's etc in the world. However my network is
very solid. Anyways I got off the beat, If a WISP can get bandwidth at a
affordable price its really easy to blow cable and DSL speeds out the water. if
your using 5ghz btw try using a WRT54G with a 2.4 to 5.8 convertor from
hyperlink 149.00 will put you to plus 23db right before the antenna. great
thing is there solid as hell for radios and for 50 dollars plus 149.00 for the
convertor and a antenna your at 2.4 pricing and throughput way above 2.4.. Just
a suggestion..  Visit www.sveasoft.com And despite what other vemndors say this
stuff does work i know i have some myself.  Also the flexibility using them is
so huge. If you want more info email me off list.. [EMAIL PROTECTED] Ill
help anyone i can.  After all we have to stick togather to stand a chance
against the big guns.

--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Blair Davis [EMAIL PROTECTED]:

 Well, our rates are quite a bit lower than that.

 Around here, we get $59.95 for a standard business connection, $39.95
 for a standard residential connection.  Special requirements can raise
 these prices.  I have one customer paying $200 month for 128k.  He was
 paying $400/month for ISDN.

 We advertise or speed as 8-12 x dial-up,  (around here, 26.4k is a fast
 dial-up), but we deliver 512k or more depending on system load.

 But, in competing with cable/dsl, we know can not match their pricing.
 ($14.95 for dsl?  Give me a break!)  And matching cables raw download
 speed doesn't happen either.

 We compete by not only being an WISP, but by offering local e-mail and
 web hosting, computer sales/service, network consulting/repair, remote
 control/monitoring services and wireless/wired web cameras.  We are not
 'just' an ISP.

 Doing all the above allows us to be 'one point of contact' for ALL their
 IT needs.  About 30% of our business customers use us like this now.
 Oddly enough, we are starting to get the same thing with our residential
 customers.

 We have lost some to cable/dsl.  We have also gotten some back.  The
 first time Version/SBC blames the customer router when it is a bad modem
 and it takes 3 days to get back on-line  In most cases, we get our
 customers back on-line the same day.

 It is all about service

 Bob Moldashel wrote:

  OK...You have a customer that is paying $159 month for 256K service.
  No other service providers are available in the area except a full T1
  for $599+ per month. 8 Months later cable modem shows up and offers
  $79/month for the first year for new sign ups with 3-4 Mb downloads.
  Your customer paying $159/month still has 10 months left on his
  contract and is looking to cancel saying the service is slow.
 
  What do you do?
 
  Do you let the customer out of his contract??  Do you enforce the
  contract and possibly loose the customer at the end of the contract?
  Do you match cable's price and speed? Do you try to give him a better
  package and risk him jumping ship anyways?
 
  I would love to hear everyone's ideas and input.
 
  -B-
 
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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Todd Lancaster
You are very correct it that it all comes down to service.  People want there
hand held through everything.  Im signing 10-20 customers a week at the moment
to our network because we have great customer service and go the extra mile and
are way competitive with DSL and Cable. And our uploads blow cable/DSL out the
water.  My only downfall is my stupidass website which i have being redone atm.
Its utmostly embrassing considering the size of our network now.  I made it and
i am prolly one of the worstr artist's etc in the world. However my network is
very solid. Anyways I got off the beat, If a WISP can get bandwidth at a
affordable price its really easy to blow cable and DSL speeds out the water. if
your using 5ghz btw try using a WRT54G with a 2.4 to 5.8 convertor from
hyperlink 149.00 will put you to plus 23db right before the antenna. great
thing is there solid as hell for radios and for 50 dollars plus 149.00 for the
convertor and a antenna your at 2.4 pricing and throughput way above 2.4.. Just
a suggestion..  Visit www.sveasoft.com And despite what other vemndors say this
stuff does work i know i have some myself.  Also the flexibility using them is
so huge. If you want more info email me off list.. [EMAIL PROTECTED] Ill
help anyone i can.  After all we have to stick togather to stand a chance
against the big guns.

--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Blair Davis [EMAIL PROTECTED]:

 Well, our rates are quite a bit lower than that.

 Around here, we get $59.95 for a standard business connection, $39.95
 for a standard residential connection.  Special requirements can raise
 these prices.  I have one customer paying $200 month for 128k.  He was
 paying $400/month for ISDN.

 We advertise or speed as 8-12 x dial-up,  (around here, 26.4k is a fast
 dial-up), but we deliver 512k or more depending on system load.

 But, in competing with cable/dsl, we know can not match their pricing.
 ($14.95 for dsl?  Give me a break!)  And matching cables raw download
 speed doesn't happen either.

 We compete by not only being an WISP, but by offering local e-mail and
 web hosting, computer sales/service, network consulting/repair, remote
 control/monitoring services and wireless/wired web cameras.  We are not
 'just' an ISP.

 Doing all the above allows us to be 'one point of contact' for ALL their
 IT needs.  About 30% of our business customers use us like this now.
 Oddly enough, we are starting to get the same thing with our residential
 customers.

 We have lost some to cable/dsl.  We have also gotten some back.  The
 first time Version/SBC blames the customer router when it is a bad modem
 and it takes 3 days to get back on-line  In most cases, we get our
 customers back on-line the same day.

 It is all about service

 Bob Moldashel wrote:

  OK...You have a customer that is paying $159 month for 256K service.
  No other service providers are available in the area except a full T1
  for $599+ per month. 8 Months later cable modem shows up and offers
  $79/month for the first year for new sign ups with 3-4 Mb downloads.
  Your customer paying $159/month still has 10 months left on his
  contract and is looking to cancel saying the service is slow.
 
  What do you do?
 
  Do you let the customer out of his contract??  Do you enforce the
  contract and possibly loose the customer at the end of the contract?
  Do you match cable's price and speed? Do you try to give him a better
  package and risk him jumping ship anyways?
 
  I would love to hear everyone's ideas and input.
 
  -B-
 
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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Todd Lancaster
You are very correct it that it all comes down to service.  People want there
hand held through everything.  Im signing 10-20 customers a week at the moment
to our network because we have great customer service and go the extra mile and
are way competitive with DSL and Cable. And our uploads blow cable/DSL out the
water.  My only downfall is my stupidass website which i have being redone atm.
Its utmostly embrassing considering the size of our network now.  I made it and
i am prolly one of the worstr artist's etc in the world. However my network is
very solid. Anyways I got off the beat, If a WISP can get bandwidth at a
affordable price its really easy to blow cable and DSL speeds out the water. if
your using 5ghz btw try using a WRT54G with a 2.4 to 5.8 convertor from
hyperlink 149.00 will put you to plus 23db right before the antenna. great
thing is there solid as hell for radios and for 50 dollars plus 149.00 for the
convertor and a antenna your at 2.4 pricing and throughput way above 2.4.. Just
a suggestion..  Visit www.sveasoft.com And despite what other vemndors say this
stuff does work i know i have some myself.  Also the flexibility using them is
so huge. If you want more info email me off list.. [EMAIL PROTECTED] Ill
help anyone i can.  After all we have to stick togather to stand a chance
against the big guns.

--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Blair Davis [EMAIL PROTECTED]:

 Well, our rates are quite a bit lower than that.

 Around here, we get $59.95 for a standard business connection, $39.95
 for a standard residential connection.  Special requirements can raise
 these prices.  I have one customer paying $200 month for 128k.  He was
 paying $400/month for ISDN.

 We advertise or speed as 8-12 x dial-up,  (around here, 26.4k is a fast
 dial-up), but we deliver 512k or more depending on system load.

 But, in competing with cable/dsl, we know can not match their pricing.
 ($14.95 for dsl?  Give me a break!)  And matching cables raw download
 speed doesn't happen either.

 We compete by not only being an WISP, but by offering local e-mail and
 web hosting, computer sales/service, network consulting/repair, remote
 control/monitoring services and wireless/wired web cameras.  We are not
 'just' an ISP.

 Doing all the above allows us to be 'one point of contact' for ALL their
 IT needs.  About 30% of our business customers use us like this now.
 Oddly enough, we are starting to get the same thing with our residential
 customers.

 We have lost some to cable/dsl.  We have also gotten some back.  The
 first time Version/SBC blames the customer router when it is a bad modem
 and it takes 3 days to get back on-line  In most cases, we get our
 customers back on-line the same day.

 It is all about service

 Bob Moldashel wrote:

  OK...You have a customer that is paying $159 month for 256K service.
  No other service providers are available in the area except a full T1
  for $599+ per month. 8 Months later cable modem shows up and offers
  $79/month for the first year for new sign ups with 3-4 Mb downloads.
  Your customer paying $159/month still has 10 months left on his
  contract and is looking to cancel saying the service is slow.
 
  What do you do?
 
  Do you let the customer out of his contract??  Do you enforce the
  contract and possibly loose the customer at the end of the contract?
  Do you match cable's price and speed? Do you try to give him a better
  package and risk him jumping ship anyways?
 
  I would love to hear everyone's ideas and input.
 
  -B-
 
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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Todd Lancaster
i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I
have a personal 45meg link to my house.  When i run www.toast.net/performance
speed tests i chuckle. Hence why i dont care giving customers the bandwidth i
give them. I do monitor it closely, more so to keep stress off my AP's. Damn
kids and there P2P Programs.
--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Blair Davis [EMAIL PROTECTED]:




 
  Bandwidth on the availability side is not an issue.  We buy bandwidth
  for about $20-25 per meg so that is not an issue and we have multiple
  provider fiber feeds to our NOC.
 
 $25 per meg?  I'm at $350 per 1.5 meg!

  Unfortunately...customers are so sold on price and high speeds
 
  -B-
 
 
 
  Todd Lancaster wrote:
 
  Well first off if my customers did a speed test and saw 256k My
  phones would be
  ringing off the hook.  159.00?? Thats insane too, but if your getting
  more
  power to you.  On the other hand if i was you I would search for more
  bandwidth
  and a cost that doesnt bring your overhead up much.  Then I would open
  customers up to more bandwidth and for alot less price. My customers
  are paying
  40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems
  cheap but
  i have 100meg of internet bandwidth at a very affordable price and
  With that
  price customers are signing up left and right. Anyways should you let
  him out
  of the contract? I wouldnt thats what the contract is for, however i
  would find
  a way to bump him up alot more in bandwidth and drop the price and
  then say ill
  do this if you will renew with me plus with me your not a number your a
  customer and if need be explain how with you if theres a issue you
  will resolve
  it quickly. Also mention when he calls you he talks with the owner
  not some
  highschool dipshit techie that doesnt know how to hardly turn on a
  machine. =) Just put it in nicer words but thats the point you want
  to make to him. Your
  not just supplying him bandwidth your supplying him support that he
  can depend
  on also.  Best of luck with that situation.
 
 
  --
  Thanks,
  Todd Lancaster
  Network Administrator
  AlwaysOn-Line LLC.
 
 
 
 
  Quoting Bob Moldashel [EMAIL PROTECTED]:
 
 
 
  OK...You have a customer that is paying $159 month for 256K service. No
  other service providers are available in the area except a full T1 for
  $599+ per month. 8 Months later cable modem shows up and offers
  $79/month for the first year for new sign ups with 3-4 Mb downloads.
  Your customer paying $159/month still has 10 months left on his
  contract
  and is looking to cancel saying the service is slow.
 
  What do you do?
 
  Do you let the customer out of his contract??  Do you enforce the
  contract and possibly loose the customer at the end of the contract? Do
  you match cable's price and speed? Do you try to give him a better
  package and risk him jumping ship anyways?
 
  I would love to hear everyone's ideas and input.
 
  -B-
 
  --
  Bob Moldashel
  Lakeland Communications, Inc.
  Broadband Deployment Group
  1350 Lincoln Avenue
  Holbrook, New York 11741 USA
  800-479-9195 Toll Free US  Canada
  631-585-5558 Fax
  516-551-1131 Cell
 
  --
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  Subscribe/Unsubscribe:
  http://lists.wispa.org/mailman/listinfo/wireless
 
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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Todd Lancaster
I have no idea how the hell that post was posted 3 times.. I didnt do it..
anyways sorry bout that however it happened

--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Todd Lancaster [EMAIL PROTECTED]:

 i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I
 have a personal 45meg link to my house.  When i run www.toast.net/performance
 speed tests i chuckle. Hence why i dont care giving customers the bandwidth i
 give them. I do monitor it closely, more so to keep stress off my AP's. Damn
 kids and there P2P Programs.
 --
 Thanks,
 Todd Lancaster
 Network Administrator
 AlwaysOn-Line LLC.
 http://www.alwayson-line.net



 Quoting Blair Davis [EMAIL PROTECTED]:

 
 
 
  
   Bandwidth on the availability side is not an issue.  We buy bandwidth
   for about $20-25 per meg so that is not an issue and we have multiple
   provider fiber feeds to our NOC.
  
  $25 per meg?  I'm at $350 per 1.5 meg!
 
   Unfortunately...customers are so sold on price and high speeds
  
   -B-
  
  
  
   Todd Lancaster wrote:
  
   Well first off if my customers did a speed test and saw 256k My
   phones would be
   ringing off the hook.  159.00?? Thats insane too, but if your getting
   more
   power to you.  On the other hand if i was you I would search for more
   bandwidth
   and a cost that doesnt bring your overhead up much.  Then I would open
   customers up to more bandwidth and for alot less price. My customers
   are paying
   40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems
   cheap but
   i have 100meg of internet bandwidth at a very affordable price and
   With that
   price customers are signing up left and right. Anyways should you let
   him out
   of the contract? I wouldnt thats what the contract is for, however i
   would find
   a way to bump him up alot more in bandwidth and drop the price and
   then say ill
   do this if you will renew with me plus with me your not a number your a
   customer and if need be explain how with you if theres a issue you
   will resolve
   it quickly. Also mention when he calls you he talks with the owner
   not some
   highschool dipshit techie that doesnt know how to hardly turn on a
   machine. =) Just put it in nicer words but thats the point you want
   to make to him. Your
   not just supplying him bandwidth your supplying him support that he
   can depend
   on also.  Best of luck with that situation.
  
  
   --
   Thanks,
   Todd Lancaster
   Network Administrator
   AlwaysOn-Line LLC.
  
  
  
  
   Quoting Bob Moldashel [EMAIL PROTECTED]:
  
  
  
   OK...You have a customer that is paying $159 month for 256K service. No
   other service providers are available in the area except a full T1 for
   $599+ per month. 8 Months later cable modem shows up and offers
   $79/month for the first year for new sign ups with 3-4 Mb downloads.
   Your customer paying $159/month still has 10 months left on his
   contract
   and is looking to cancel saying the service is slow.
  
   What do you do?
  
   Do you let the customer out of his contract??  Do you enforce the
   contract and possibly loose the customer at the end of the contract? Do
   you match cable's price and speed? Do you try to give him a better
   package and risk him jumping ship anyways?
  
   I would love to hear everyone's ideas and input.
  
   -B-
  
   --
   Bob Moldashel
   Lakeland Communications, Inc.
   Broadband Deployment Group
   1350 Lincoln Avenue
   Holbrook, New York 11741 USA
   800-479-9195 Toll Free US  Canada
   631-585-5558 Fax
   516-551-1131 Cell
  
   --
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   Subscribe/Unsubscribe:
   http://lists.wispa.org/mailman/listinfo/wireless
  
   Archives: http://lists.wispa.org/pipermail/wireless/
  
  
  
  
  
   
  
  
  
  
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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Bob Moldashel

Blair Davis wrote:







Bandwidth on the availability side is not an issue.  We buy bandwidth 
for about $20-25 per meg so that is not an issue and we have multiple 
provider fiber feeds to our NOC.



$25 per meg?  I'm at $350 per 1.5 meg!


Unfortunately...customers are so sold on price and high speeds

-B-




That is one of the benefits of being within 100 miles of NYC

--
Bob Moldashel
Lakeland Communications, Inc.
Broadband Deployment Group
1350 Lincoln Avenue
Holbrook, New York 11741 USA
800-479-9195 Toll Free US  Canada
631-585-5558 Fax
516-551-1131 Cell

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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Blair Davis

I wish I could get 10meg for 1000.00 a month, let alone 100meg!!

Todd Lancaster wrote:


i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I
have a personal 45meg link to my house.  When i run www.toast.net/performance
speed tests i chuckle. Hence why i dont care giving customers the bandwidth i
give them. I do monitor it closely, more so to keep stress off my AP's. Damn
kids and there P2P Programs.
--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Blair Davis [EMAIL PROTECTED]:

 



   


Bandwidth on the availability side is not an issue.  We buy bandwidth
for about $20-25 per meg so that is not an issue and we have multiple
provider fiber feeds to our NOC.

 


$25 per meg?  I'm at $350 per 1.5 meg!

   


Unfortunately...customers are so sold on price and high speeds

-B-



Todd Lancaster wrote:

 


Well first off if my customers did a speed test and saw 256k My
phones would be
ringing off the hook.  159.00?? Thats insane too, but if your getting
more
power to you.  On the other hand if i was you I would search for more
bandwidth
and a cost that doesnt bring your overhead up much.  Then I would open
customers up to more bandwidth and for alot less price. My customers
are paying
40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems
cheap but
i have 100meg of internet bandwidth at a very affordable price and
With that
price customers are signing up left and right. Anyways should you let
him out
of the contract? I wouldnt thats what the contract is for, however i
would find
a way to bump him up alot more in bandwidth and drop the price and
then say ill
do this if you will renew with me plus with me your not a number your a
customer and if need be explain how with you if theres a issue you
will resolve
it quickly. Also mention when he calls you he talks with the owner
not some
highschool dipshit techie that doesnt know how to hardly turn on a
machine. =) Just put it in nicer words but thats the point you want
to make to him. Your
not just supplying him bandwidth your supplying him support that he
can depend
on also.  Best of luck with that situation.


--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.




Quoting Bob Moldashel [EMAIL PROTECTED]:



   


OK...You have a customer that is paying $159 month for 256K service. No
other service providers are available in the area except a full T1 for
$599+ per month. 8 Months later cable modem shows up and offers
$79/month for the first year for new sign ups with 3-4 Mb downloads.
Your customer paying $159/month still has 10 months left on his
contract
and is looking to cancel saying the service is slow.

What do you do?

Do you let the customer out of his contract??  Do you enforce the
contract and possibly loose the customer at the end of the contract? Do
you match cable's price and speed? Do you try to give him a better
package and risk him jumping ship anyways?

I would love to hear everyone's ideas and input.

-B-

--
Bob Moldashel
Lakeland Communications, Inc.
Broadband Deployment Group
1350 Lincoln Avenue
Holbrook, New York 11741 USA
800-479-9195 Toll Free US  Canada
631-585-5558 Fax
516-551-1131 Cell

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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Blair Davis

Bob Moldashel wrote:


Blair Davis wrote:







Bandwidth on the availability side is not an issue.  We buy 
bandwidth for about $20-25 per meg so that is not an issue and we 
have multiple provider fiber feeds to our NOC.



$25 per meg?  I'm at $350 per 1.5 meg!


Unfortunately...customers are so sold on price and high speeds

-B-





That is one of the benefits of being within 100 miles of NYC



As a country boy, I'd guess I'd find the other problems with city life
to be an unfair trade.


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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Jory Privett
Where can you get bandwidth at $25 per meg   I am lucky to get it for $500 
per meg.


Jory Privett
WCCS

- Original Message - 
From: Bob Moldashel [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Thursday, August 25, 2005 8:49 PM
Subject: Re: [WISPA] Here's a question for the group.



Thanks for the reply Todd.

I have a few issues that we are dealing with.  First, we can't use 2.4 
GHz. DS.  The spectrum sucks here so there are no real economical CPE 
options. At present, many customers are on Alvarion FHSS. High bandwidth 
customers are on 5GHz. but are paying real prices


Bandwidth on the availability side is not an issue.  We buy bandwidth for 
about $20-25 per meg so that is not an issue and we have multiple provider 
fiber feeds to our NOC.


Unfortunately...customers are so sold on price and high speeds

-B-



Todd Lancaster wrote:

Well first off if my customers did a speed test and saw 256k My phones 
would be

ringing off the hook.  159.00?? Thats insane too, but if your getting more
power to you.  On the other hand if i was you I would search for more 
bandwidth

and a cost that doesnt bring your overhead up much.  Then I would open
customers up to more bandwidth and for alot less price. My customers are 
paying
40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems cheap 
but
i have 100meg of internet bandwidth at a very affordable price and With 
that
price customers are signing up left and right. Anyways should you let him 
out
of the contract? I wouldnt thats what the contract is for, however i would 
find
a way to bump him up alot more in bandwidth and drop the price and then 
say ill

do this if you will renew with me plus with me your not a number your a
customer and if need be explain how with you if theres a issue you will 
resolve
it quickly. Also mention when he calls you he talks with the owner not 
some
highschool dipshit techie that doesnt know how to hardly turn on a 
machine. =) Just put it in nicer words but thats the point you want to 
make to him. Your
not just supplying him bandwidth your supplying him support that he can 
depend

on also.  Best of luck with that situation.


--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.




Quoting Bob Moldashel [EMAIL PROTECTED]:



OK...You have a customer that is paying $159 month for 256K service. No
other service providers are available in the area except a full T1 for
$599+ per month. 8 Months later cable modem shows up and offers
$79/month for the first year for new sign ups with 3-4 Mb downloads.
Your customer paying $159/month still has 10 months left on his contract
and is looking to cancel saying the service is slow.

What do you do?

Do you let the customer out of his contract??  Do you enforce the
contract and possibly loose the customer at the end of the contract? Do
you match cable's price and speed? Do you try to give him a better
package and risk him jumping ship anyways?

I would love to hear everyone's ideas and input.

-B-

--
Bob Moldashel
Lakeland Communications, Inc.
Broadband Deployment Group
1350 Lincoln Avenue
Holbrook, New York 11741 USA
800-479-9195 Toll Free US  Canada
631-585-5558 Fax
516-551-1131 Cell

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Bob Moldashel
Lakeland Communications, Inc.
Broadband Deployment Group
1350 Lincoln Avenue
Holbrook, New York 11741 USA
800-479-9195 Toll Free US  Canada
631-585-5558 Fax
516-551-1131 Cell

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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Tom DeReggi


Do NOT let him out of the contract. Its inforceable. There was a cost to 
install his service, and you gave him the service two months earlier which 
he needed. I have clients taht have paid $1000 expedite charges so they 
wouldn't have to go a month without service waiting for DSL or cable.  He 
coundn't wait, so he had no choice but agree to the contract. There is no 
reason to let him out of the contract after you delivered the good which was 
excelerated time to market.


If you value the customer, but more importantly if the client values you, 
and there is a chance you would keep him after the contract term, because of 
your good personal service or uptime guarantees, etc, then you may want to 
give him some extra bandwidth now if he upgrades to a two year contract. 
For example, give him a meg now. Tell him what does he need more than a meg 
for anyway? Its more than fast enough. Tell him, cable can give him more 
bandwidth (3 mb), but he doesn't need more than 1 mb, so it has no value, 
what cable can't give him is good service, that is something that he can use 
and needs.  If he won't play ball, offer him a chance to buy out of his 
contract at a $79 per month discount for the year upfront.  (example, $159 - 
$79 = $80. $80 * remaining 10 months = $800.  He can pay $800 upfront, and 
you'll let him out of the contract, or he can pay you the full amount and 
get broadband for the year.  The arguement being the $79 discount is what 
he'd be paying cable.  But the customer needs to be responsible for $159 per 
month, regarless of who it goes to. If you set the presence that you let 
people out of their contracts, it will be a chain effect.


UNder no circustances would I relive the $159 a month commitment. If you 
want to through bandwidth at him, so what, he'll never use it anyway, it 
might be worth it just to avoid the hassle.  The point is don't devaluate 
the value of service. You can't be every thing to every body. MAke him see 
your value instead. If he doesn't see it after the first year, he'll switch 
providers.  Thats the time to offer him a low ball competitor price, if you 
have to.



Tom DeReggi
RapidDSL  Wireless, Inc

IntAirNet- Fixed Wireless Broadband



- Original Message - 
From: Todd Lancaster [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Thursday, August 25, 2005 10:05 PM
Subject: Re: [WISPA] Here's a question for the group.


Well first off if my customers did a speed test and saw 256k My phones 
would be

ringing off the hook.  159.00?? Thats insane too, but if your getting more
power to you.  On the other hand if i was you I would search for more 
bandwidth

and a cost that doesnt bring your overhead up much.  Then I would open
customers up to more bandwidth and for alot less price. My customers are 
paying
40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems cheap 
but
i have 100meg of internet bandwidth at a very affordable price and With 
that
price customers are signing up left and right. Anyways should you let him 
out
of the contract? I wouldnt thats what the contract is for, however i would 
find
a way to bump him up alot more in bandwidth and drop the price and then 
say ill

do this if you will renew with me plus with me your not a number your a
customer and if need be explain how with you if theres a issue you will 
resolve
it quickly. Also mention when he calls you he talks with the owner not 
some
highschool dipshit techie that doesnt know how to hardly turn on a 
machine. =)
Just put it in nicer words but thats the point you want to make to him. 
Your
not just supplying him bandwidth your supplying him support that he can 
depend

on also.  Best of luck with that situation.


--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.




Quoting Bob Moldashel [EMAIL PROTECTED]:


OK...You have a customer that is paying $159 month for 256K service. No
other service providers are available in the area except a full T1 for
$599+ per month. 8 Months later cable modem shows up and offers
$79/month for the first year for new sign ups with 3-4 Mb downloads.
Your customer paying $159/month still has 10 months left on his contract
and is looking to cancel saying the service is slow.

What do you do?

Do you let the customer out of his contract??  Do you enforce the
contract and possibly loose the customer at the end of the contract? Do
you match cable's price and speed? Do you try to give him a better
package and risk him jumping ship anyways?

I would love to hear everyone's ideas and input.

-B-

--
Bob Moldashel
Lakeland Communications, Inc.
Broadband Deployment Group
1350 Lincoln Avenue
Holbrook, New York 11741 USA
800-479-9195 Toll Free US  Canada
631-585-5558 Fax
516-551-1131 Cell

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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread Tom DeReggi
How much do you have to buy for $25 a mb? Its not $25 a mb if you only are 
using 5 mbps, and you have to pay for 100mb.


Tom DeReggi
RapidDSL  Wireless, Inc

IntAirNet- Fixed Wireless Broadband

- Original Message - 
From: Jory Privett [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Thursday, August 25, 2005 11:16 PM
Subject: Re: [WISPA] Here's a question for the group.


Where can you get bandwidth at $25 per meg   I am lucky to get it for $500 
per meg.


Jory Privett
WCCS

- Original Message - 
From: Bob Moldashel [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Thursday, August 25, 2005 8:49 PM
Subject: Re: [WISPA] Here's a question for the group.



Thanks for the reply Todd.

I have a few issues that we are dealing with.  First, we can't use 2.4 
GHz. DS.  The spectrum sucks here so there are no real economical CPE 
options. At present, many customers are on Alvarion FHSS. High bandwidth 
customers are on 5GHz. but are paying real prices


Bandwidth on the availability side is not an issue.  We buy bandwidth for 
about $20-25 per meg so that is not an issue and we have multiple 
provider fiber feeds to our NOC.


Unfortunately...customers are so sold on price and high speeds

-B-



Todd Lancaster wrote:

Well first off if my customers did a speed test and saw 256k My phones 
would be
ringing off the hook.  159.00?? Thats insane too, but if your getting 
more
power to you.  On the other hand if i was you I would search for more 
bandwidth

and a cost that doesnt bring your overhead up much.  Then I would open
customers up to more bandwidth and for alot less price. My customers are 
paying
40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems 
cheap but
i have 100meg of internet bandwidth at a very affordable price and With 
that
price customers are signing up left and right. Anyways should you let him 
out
of the contract? I wouldnt thats what the contract is for, however i 
would find
a way to bump him up alot more in bandwidth and drop the price and then 
say ill

do this if you will renew with me plus with me your not a number your a
customer and if need be explain how with you if theres a issue you will 
resolve
it quickly. Also mention when he calls you he talks with the owner not 
some
highschool dipshit techie that doesnt know how to hardly turn on a 
machine. =) Just put it in nicer words but thats the point you want to 
make to him. Your
not just supplying him bandwidth your supplying him support that he can 
depend

on also.  Best of luck with that situation.


--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.




Quoting Bob Moldashel [EMAIL PROTECTED]:



OK...You have a customer that is paying $159 month for 256K service. No
other service providers are available in the area except a full T1 for
$599+ per month. 8 Months later cable modem shows up and offers
$79/month for the first year for new sign ups with 3-4 Mb downloads.
Your customer paying $159/month still has 10 months left on his contract
and is looking to cancel saying the service is slow.

What do you do?

Do you let the customer out of his contract??  Do you enforce the
contract and possibly loose the customer at the end of the contract? Do
you match cable's price and speed? Do you try to give him a better
package and risk him jumping ship anyways?

I would love to hear everyone's ideas and input.

-B-

--
Bob Moldashel
Lakeland Communications, Inc.
Broadband Deployment Group
1350 Lincoln Avenue
Holbrook, New York 11741 USA
800-479-9195 Toll Free US  Canada
631-585-5558 Fax
516-551-1131 Cell

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Bob Moldashel
Lakeland Communications, Inc.
Broadband Deployment Group
1350 Lincoln Avenue
Holbrook, New York 11741 USA
800-479-9195 Toll Free US  Canada
631-585-5558 Fax
516-551-1131 Cell

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Re: [WISPA] Here's a question for the group.....

2005-08-25 Thread John Thomas

Can you offer him a 12 month contract, he pays install on 5 GHz equipment?

John

Bob Moldashel wrote:


Thanks for the reply Todd.

I have a few issues that we are dealing with.  First, we can't use 2.4 
GHz. DS.  The spectrum sucks here so there are no real economical CPE 
options. At present, many customers are on Alvarion FHSS. High 
bandwidth customers are on 5GHz. but are paying real prices


Bandwidth on the availability side is not an issue.  We buy bandwidth 
for about $20-25 per meg so that is not an issue and we have multiple 
provider fiber feeds to our NOC.


Unfortunately...customers are so sold on price and high speeds

-B-



Todd Lancaster wrote:

Well first off if my customers did a speed test and saw 256k My 
phones would be
ringing off the hook.  159.00?? Thats insane too, but if your getting 
more
power to you.  On the other hand if i was you I would search for more 
bandwidth

and a cost that doesnt bring your overhead up much.  Then I would open
customers up to more bandwidth and for alot less price. My customers 
are paying
40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems 
cheap but
i have 100meg of internet bandwidth at a very affordable price and 
With that
price customers are signing up left and right. Anyways should you let 
him out
of the contract? I wouldnt thats what the contract is for, however i 
would find
a way to bump him up alot more in bandwidth and drop the price and 
then say ill

do this if you will renew with me plus with me your not a number your a
customer and if need be explain how with you if theres a issue you 
will resolve
it quickly. Also mention when he calls you he talks with the owner 
not some
highschool dipshit techie that doesnt know how to hardly turn on a 
machine. =) Just put it in nicer words but thats the point you want 
to make to him. Your
not just supplying him bandwidth your supplying him support that he 
can depend

on also.  Best of luck with that situation.


--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.




Quoting Bob Moldashel [EMAIL PROTECTED]:

 


OK...You have a customer that is paying $159 month for 256K service. No
other service providers are available in the area except a full T1 for
$599+ per month. 8 Months later cable modem shows up and offers
$79/month for the first year for new sign ups with 3-4 Mb downloads.
Your customer paying $159/month still has 10 months left on his 
contract

and is looking to cancel saying the service is slow.

What do you do?

Do you let the customer out of his contract??  Do you enforce the
contract and possibly loose the customer at the end of the contract? Do
you match cable's price and speed? Do you try to give him a better
package and risk him jumping ship anyways?

I would love to hear everyone's ideas and input.

-B-

--
Bob Moldashel
Lakeland Communications, Inc.
Broadband Deployment Group
1350 Lincoln Avenue
Holbrook, New York 11741 USA
800-479-9195 Toll Free US  Canada
631-585-5558 Fax
516-551-1131 Cell

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