RE: [WISPA] Insurance / Service Plan Offerings

2005-11-15 Thread Paul Hendry
Wow, you all replace a lot of kit. What are the main reasons for the CPE's
dying? Isn't there something you can do to improve the install of the units
to help prevent these failures?

We have only been offering services for a year but so far haven't had to
replace a single CPE. We build the CPE's in house using WRAP's, WAR's and
StarOS and because of this we would be able to use most of the parts again
and therefore not cost to much to swap out a CPE.

Cheers,

P.

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of A. Huppenthal
Sent: 15 November 2005 06:29
To: [EMAIL PROTECTED]; WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings

i like that idea. have the contract read that replacement of the 
equipment for whatever reason incurs a minimum trip charge of $75 or buy 
insurance @ $4 a month.

Peter R. wrote:

 The DISH network actually charges for replacement.
 I had a DVR go bad and it cost me $50 for replacement.
 Ain't much, but it ain't free.

 What about charging a maintenance fee?
 It could be a surcharge to your service like the RBOCs add DSL fees 
 and inside wire maintenance.

 Has anyone looked into getting asset insurance?

 Thank you.

 Regards,

 Peter
 RAD-INFO, Inc. - NSP Strategist
 We Help ISPs Connect  Communicate
 813.963.5884
 http://4isps.com

 ISP Expo in Tampa, Dec. 9  10


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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-15 Thread A. Huppenthal

That's the most expensive CPE, isn't it?  probably why they work so well.
I know the failure rate of Moto stuff has been 1 in a 100 or so.. 
Perhaps 1 in 50 in you count $10 power supplies.


Paul Hendry wrote:


Wow, you all replace a lot of kit. What are the main reasons for the CPE's
dying? Isn't there something you can do to improve the install of the units
to help prevent these failures?

We have only been offering services for a year but so far haven't had to
replace a single CPE. We build the CPE's in house using WRAP's, WAR's and
StarOS and because of this we would be able to use most of the parts again
and therefore not cost to much to swap out a CPE.

Cheers,

P.

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of A. Huppenthal
Sent: 15 November 2005 06:29
To: [EMAIL PROTECTED]; WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings

i like that idea. have the contract read that replacement of the 
equipment for whatever reason incurs a minimum trip charge of $75 or buy 
insurance @ $4 a month.


Peter R. wrote:

 


The DISH network actually charges for replacement.
I had a DVR go bad and it cost me $50 for replacement.
Ain't much, but it ain't free.

What about charging a maintenance fee?
It could be a surcharge to your service like the RBOCs add DSL fees 
and inside wire maintenance.


Has anyone looked into getting asset insurance?

Thank you.

Regards,

Peter
RAD-INFO, Inc. - NSP Strategist
We Help ISPs Connect  Communicate
813.963.5884
http://4isps.com

ISP Expo in Tampa, Dec. 9  10
   




 



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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-15 Thread Ron Wallace
George,
So what are you running now, for CPE?  I like JohnnyO's idea of a 
replacement charge/Mo. - Nextel charges 2.95, and if your radio goes in 
the toilet, they just give you another.

Ron Wallace

 Original message 
Date: Mon, 14 Nov 2005 22:03:44 -0800
From: George [EMAIL PROTECTED]  
Subject: Re: [WISPA] Insurance / Service Plan Offerings  
To: WISPA General List wireless@wispa.org

I feel for ya JohhnyO, seriously.

I've changed out every Smart bridge I ever installed except two and 
dittto for tranzeos.

The EZ Bridges were great for a while, but going past 2 years now with 
them and we're starting to replace them as well.
I'm not sure how many rados I've replaced this year, but it seems 
lately 
it's more and more.

At almost 700 subs, the replacement rate grows, but then again the 
revenue does as well.

I bet I have a couple hundred dead or upgraded cpes in my collection.

George






JohnnyO wrote:
 George - that may work in your neck of the woods and I have been 
doing
 the same since day 1. This past year - we replaced over $8,000 worth 
of
 CPEs - that is almost a full months revenue for us Mind you - we
 dealt with hurricanes and severe lightning - but - - - we can no 
longer
 as a company sustain those types of hits That is 8k in equipment
 costs - not the additional 5k worth of labor for the trips to the 
CPE.
 
 I am In an area that will constantly have severe lightning issues,
 hurricanes, wicked thunderstorms and high winds.
 
 How many CPEs did you replace in the last 12 months ? I have tracked 
and
 count 43 here.
 
 JohnnyO
 
 -Original Message-
 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] 
On
 Behalf Of George
 Sent: Monday, November 14, 2005 11:03 PM
 To: WISPA General List
 Subject: Re: [WISPA] Insurance / Service Plan Offerings
 
 
 JohnnyO wrote:
 
We're coming into our 3rd year of operation soon. I am curious how
others are doing combat against the replacement / repair / service
 
 call 
 
costs associated with having to replace CPE end equipment.

I was thinking about offering a service plan like DirecTV / Cellular
Companies etc, but not sure how to introduce or impiliment this.

Help and suggestions would be appreciated.

Regards,

JohnnyO

 
 
 I am eating it.
 I bet if I told every customer who's radio died that they had to pay 
for
 
 a new one, we'd have less subs.
 
 I own all the radios and accept the responsibility.
 
 another way I look at it, it's cheaper to give an existing sub a 
100.00 
 radio and get 500 for the next 12 months than it is to go without 
 revenue and have to pay for advertising to get new subs to replace 
the 
 one that I just lost.
 
 But, it's the way I do this in this market.
 
 George

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Ron Wallace
Hahnron, Inc.
220 S. Jackson St.
Addison, MI 49220

Phone:  (517) 547-8410
Mobile:  (517) 605-4542
e-mail:   [EMAIL PROTECTED]
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RE: [WISPA] Insurance / Service Plan Offerings

2005-11-15 Thread Cliff
Guys,

I believe there is a difference in what DirectTV and Nextel does.

Those companies give the equipment to the end-user for the contract
they sign. It is the owner's responsibility to replace if needed;
hence, the insurance offered to the owner...customer.

As I, and others have stated, we keep ownership to the CPE. Therefore,
it is our responsibility to replace if needed.

Also, with new DSL and cable offerings with free install and equipment,
it would be a tough sell for me to my customers. They just as well not
replace the equipment and go with a competitor.

My 2 cents again...now up to 4 cents.

Of course, if I can find a way to charge them, I all ears... :)

Cliff - Work
985-879-3219
www.cssla.com
www.triparish.net
 
 

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Ron Wallace
Sent: Tuesday, November 15, 2005 9:32 AM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings

George,
So what are you running now, for CPE?  I like JohnnyO's idea of a 
replacement charge/Mo. - Nextel charges 2.95, and if your radio goes in 
the toilet, they just give you another.

Ron Wallace

 Original message 
Date: Mon, 14 Nov 2005 22:03:44 -0800
From: George [EMAIL PROTECTED]  
Subject: Re: [WISPA] Insurance / Service Plan Offerings  
To: WISPA General List wireless@wispa.org

I feel for ya JohhnyO, seriously.

I've changed out every Smart bridge I ever installed except two and 
dittto for tranzeos.

The EZ Bridges were great for a while, but going past 2 years now with 
them and we're starting to replace them as well.
I'm not sure how many rados I've replaced this year, but it seems 
lately 
it's more and more.

At almost 700 subs, the replacement rate grows, but then again the 
revenue does as well.

I bet I have a couple hundred dead or upgraded cpes in my collection.

George






JohnnyO wrote:
 George - that may work in your neck of the woods and I have been 
doing
 the same since day 1. This past year - we replaced over $8,000 worth 
of
 CPEs - that is almost a full months revenue for us Mind you - we
 dealt with hurricanes and severe lightning - but - - - we can no 
longer
 as a company sustain those types of hits That is 8k in equipment
 costs - not the additional 5k worth of labor for the trips to the 
CPE.
 
 I am In an area that will constantly have severe lightning issues,
 hurricanes, wicked thunderstorms and high winds.
 
 How many CPEs did you replace in the last 12 months ? I have tracked 
and
 count 43 here.
 
 JohnnyO
 
 -Original Message-
 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] 
On
 Behalf Of George
 Sent: Monday, November 14, 2005 11:03 PM
 To: WISPA General List
 Subject: Re: [WISPA] Insurance / Service Plan Offerings
 
 
 JohnnyO wrote:
 
We're coming into our 3rd year of operation soon. I am curious how
others are doing combat against the replacement / repair / service
 
 call 
 
costs associated with having to replace CPE end equipment.

I was thinking about offering a service plan like DirecTV / Cellular
Companies etc, but not sure how to introduce or impiliment this.

Help and suggestions would be appreciated.

Regards,

JohnnyO

 
 
 I am eating it.
 I bet if I told every customer who's radio died that they had to pay 
for
 
 a new one, we'd have less subs.
 
 I own all the radios and accept the responsibility.
 
 another way I look at it, it's cheaper to give an existing sub a 
100.00 
 radio and get 500 for the next 12 months than it is to go without 
 revenue and have to pay for advertising to get new subs to replace 
the 
 one that I just lost.
 
 But, it's the way I do this in this market.
 
 George

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Ron Wallace
Hahnron, Inc.
220 S. Jackson St.
Addison, MI 49220

Phone:  (517) 547-8410
Mobile:  (517) 605-4542
e-mail:   [EMAIL PROTECTED]
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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-15 Thread Matt Larsen - Lists
I did a quick analysis and I have returned 45 bad radios to Tranzeo.   
However, I have received 40 working radios back from them, so  I'm only 
really out about 5.  Out of 1000 or so customers, I think that is an 
acceptable balance between inexpensive CPE and quality of construction.  
Heck, I've got at least five dead Atmel boards in my shop out of 10 that 
were originally deployed. 

My impression is that the part of the unit that fails is generally the 
radio board.  It would be nice to be able to have a  CPE that we could 
open up and just replace the guts that have gone bad, but other than 
that I can't really think of a better way to handle it. 

We maintain ownership of our CPE units, so we don't charge the customer 
if their radio goes bad unless it is obvious that they did something to 
it.  I do know of a few out there who are charging a maintenance or 
customer service fee extra and it is working for them.  I for one have 
strongly preferred to use a no hidden charges pricing plan that is 
inclusive of everything rather than tacking on a bunch of extra items.  
In the long run, the value of the customer and the cash flow from the 
customer far outweighs the cost of the radio.


Some out there prefer to build their own CPE with cb3 or wrap boards 
inside, but for volume deployment and price it is pretty hard to beat 
the Tranzeo package.   I'm doing a few WRAPs with 5Ghz Rootennas for 
business customers, but it is kind of a pain compared to the Tranzeos 
because of all the extra work involved  to collect the 
equipment/assemble/test/configure. 


Matt Larsen
[EMAIL PROTECTED]

George wrote:


I feel for ya JohhnyO, seriously.

I've changed out every Smart bridge I ever installed except two and 
dittto for tranzeos.


The EZ Bridges were great for a while, but going past 2 years now with 
them and we're starting to replace them as well.
I'm not sure how many rados I've replaced this year, but it seems 
lately it's more and more.


At almost 700 subs, the replacement rate grows, but then again the 
revenue does as well.


I bet I have a couple hundred dead or upgraded cpes in my collection.

George






JohnnyO wrote:


George - that may work in your neck of the woods and I have been doing
the same since day 1. This past year - we replaced over $8,000 worth of
CPEs - that is almost a full months revenue for us Mind you - we
dealt with hurricanes and severe lightning - but - - - we can no longer
as a company sustain those types of hits That is 8k in equipment
costs - not the additional 5k worth of labor for the trips to the CPE.

I am In an area that will constantly have severe lightning issues,
hurricanes, wicked thunderstorms and high winds.

How many CPEs did you replace in the last 12 months ? I have tracked and
count 43 here.

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of George
Sent: Monday, November 14, 2005 11:03 PM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings


JohnnyO wrote:


We're coming into our 3rd year of operation soon. I am curious how
others are doing combat against the replacement / repair / service



call


costs associated with having to replace CPE end equipment.

I was thinking about offering a service plan like DirecTV / Cellular
Companies etc, but not sure how to introduce or impiliment this.

Help and suggestions would be appreciated.

Regards,

JohnnyO




I am eating it.
I bet if I told every customer who's radio died that they had to pay for

a new one, we'd have less subs.

I own all the radios and accept the responsibility.

another way I look at it, it's cheaper to give an existing sub a 
100.00 radio and get 500 for the next 12 months than it is to go 
without revenue and have to pay for advertising to get new subs to 
replace the one that I just lost.


But, it's the way I do this in this market.

George





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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-15 Thread George

I've been using Teletronics EZ Bridge for the past 2.5 years.
They have been solid for me, but the last couple months I've had issues.
I'll be moving over to StarVX WAR boards when Lonnie gets the single 
radio board shipping.
Reason being is the cloaking option and the atheros card. As well as I'm 
tired of just having dumb bridges at the client end.

George

Ron Wallace wrote:

George,
So what are you running now, for CPE?  I like JohnnyO's idea of a 
replacement charge/Mo. - Nextel charges 2.95, and if your radio goes in 
the toilet, they just give you another.


Ron Wallace

 Original message 


Date: Mon, 14 Nov 2005 22:03:44 -0800
From: George [EMAIL PROTECTED]  
Subject: Re: [WISPA] Insurance / Service Plan Offerings  
To: WISPA General List wireless@wispa.org


I feel for ya JohhnyO, seriously.

I've changed out every Smart bridge I ever installed except two and 
dittto for tranzeos.


The EZ Bridges were great for a while, but going past 2 years now with 
them and we're starting to replace them as well.
I'm not sure how many rados I've replaced this year, but it seems 


lately 


it's more and more.

At almost 700 subs, the replacement rate grows, but then again the 
revenue does as well.


I bet I have a couple hundred dead or upgraded cpes in my collection.

George






JohnnyO wrote:

George - that may work in your neck of the woods and I have been 


doing

the same since day 1. This past year - we replaced over $8,000 worth 


of


CPEs - that is almost a full months revenue for us Mind you - we
dealt with hurricanes and severe lightning - but - - - we can no 


longer


as a company sustain those types of hits That is 8k in equipment
costs - not the additional 5k worth of labor for the trips to the 


CPE.


I am In an area that will constantly have severe lightning issues,
hurricanes, wicked thunderstorms and high winds.

How many CPEs did you replace in the last 12 months ? I have tracked 


and


count 43 here.

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] 


On


Behalf Of George
Sent: Monday, November 14, 2005 11:03 PM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings


JohnnyO wrote:



We're coming into our 3rd year of operation soon. I am curious how
others are doing combat against the replacement / repair / service


call 




costs associated with having to replace CPE end equipment.

I was thinking about offering a service plan like DirecTV / Cellular
Companies etc, but not sure how to introduce or impiliment this.

Help and suggestions would be appreciated.

Regards,

JohnnyO




I am eating it.
I bet if I told every customer who's radio died that they had to pay 


for


a new one, we'd have less subs.

I own all the radios and accept the responsibility.

another way I look at it, it's cheaper to give an existing sub a 


100.00 

radio and get 500 for the next 12 months than it is to go without 
revenue and have to pay for advertising to get new subs to replace 


the 


one that I just lost.

But, it's the way I do this in this market.

George


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Ron Wallace
Hahnron, Inc.
220 S. Jackson St.
Addison, MI 49220

Phone:  (517) 547-8410
Mobile:  (517) 605-4542
e-mail:   [EMAIL PROTECTED]


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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-15 Thread George

Matt Larsen - Lists wrote:
  It would be nice to be able to have a  CPE that we could
open up and just replace the guts that have gone bad, but other than 
that I can't really think of a better way to handle it.



And this is the reason I didn't go back to Tranzeo.

I used them before smart bridges and when it was time to change, not 
having access to the card was the reason I did not buy Tranzeo.


I have had cards go bad with the TT ez Bridges, but swapping out the 
card was easy and inexpensive as compared to sending the entire unit back.


George
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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-15 Thread Reliable Internet, LLC
This is the way all my demarctech.com radios are.  It's all I've ever 
used.  I go to a site, pop 4 screws...unplug pigtailplug in new 
board.screw in 4 screws and I'm off to configure.   It's all mounted 
so you don't have to re aim or anything.  I like it.


I happen to know they are getting into a much bigger building, getting a 
few people hired and are getting some products ready that will blow the 
socks off whats out there for price v performance.  I believe with the 
new people on board any issues some of you had (I've heard complaining 
different places)  with support will go away.  In the past they were 
hard to get on the phone.  I've seen some major improvements over the 
last 2.5 years and expect good things in the next 90 days.  (ok Tony, 
send me free stuff)


Brian

George wrote:


Matt Larsen - Lists wrote:
  It would be nice to be able to have a  CPE that we could

open up and just replace the guts that have gone bad, but other than 
that I can't really think of a better way to handle it.



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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread George

JohnnyO wrote:
We're coming into our 3rd year of operation soon. I am curious how 
others are doing combat against the replacement / repair / service call 
costs associated with having to replace CPE end equipment.


I was thinking about offering a service plan like DirecTV / Cellular 
Companies etc, but not sure how to introduce or impiliment this.


Help and suggestions would be appreciated.

Regards,

JohnnyO



I am eating it.
I bet if I told every customer who's radio died that they had to pay for 
a new one, we'd have less subs.


I own all the radios and accept the responsibility.

another way I look at it, it's cheaper to give an existing sub a 100.00 
radio and get 500 for the next 12 months than it is to go without 
revenue and have to pay for advertising to get new subs to replace the 
one that I just lost.


But, it's the way I do this in this market.

George
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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread Travis Johnson
Title: Insurance / Service Plan Offerings




Hi,

We retain ownership of the CPE, so when it goes bad, we replace it free
of charge. If they are out of contract, we have them sign a new 12
month contract and they get it for free.

Travis
Microserv

JohnnyO wrote:

  
  
  

  We're coming into our 3rd year of
operation soon. I am curious how others are doing combat against the
replacement / repair / service call costs associated with having to
replace CPE end equipment. 
  I was thinking about offering a
service plan like DirecTV / Cellular Companies etc, but not sure how to
introduce or impiliment this. 
  Help and suggestions would be
appreciated.
  
  Regards,
  
  JohnnyO
  



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RE: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread JohnnyO
George - that may work in your neck of the woods and I have been doing
the same since day 1. This past year - we replaced over $8,000 worth of
CPEs - that is almost a full months revenue for us Mind you - we
dealt with hurricanes and severe lightning - but - - - we can no longer
as a company sustain those types of hits That is 8k in equipment
costs - not the additional 5k worth of labor for the trips to the CPE.

I am In an area that will constantly have severe lightning issues,
hurricanes, wicked thunderstorms and high winds.

How many CPEs did you replace in the last 12 months ? I have tracked and
count 43 here.

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of George
Sent: Monday, November 14, 2005 11:03 PM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings


JohnnyO wrote:
 We're coming into our 3rd year of operation soon. I am curious how
 others are doing combat against the replacement / repair / service
call 
 costs associated with having to replace CPE end equipment.
 
 I was thinking about offering a service plan like DirecTV / Cellular
 Companies etc, but not sure how to introduce or impiliment this.
 
 Help and suggestions would be appreciated.
 
 Regards,
 
 JohnnyO
 

I am eating it.
I bet if I told every customer who's radio died that they had to pay for

a new one, we'd have less subs.

I own all the radios and accept the responsibility.

another way I look at it, it's cheaper to give an existing sub a 100.00 
radio and get 500 for the next 12 months than it is to go without 
revenue and have to pay for advertising to get new subs to replace the 
one that I just lost.

But, it's the way I do this in this market.

George
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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread A. Huppenthal
I'm curious about this too.. Are you using off-the-shelf stuff? Can you 
sell an insurance policy to customers to offset the replacement costs?


JohnnyO wrote:


George - that may work in your neck of the woods and I have been doing
the same since day 1. This past year - we replaced over $8,000 worth of
CPEs - that is almost a full months revenue for us Mind you - we
dealt with hurricanes and severe lightning - but - - - we can no longer
as a company sustain those types of hits That is 8k in equipment
costs - not the additional 5k worth of labor for the trips to the CPE.

I am In an area that will constantly have severe lightning issues,
hurricanes, wicked thunderstorms and high winds.

How many CPEs did you replace in the last 12 months ? I have tracked and
count 43 here.

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of George
Sent: Monday, November 14, 2005 11:03 PM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings


JohnnyO wrote:
 


We're coming into our 3rd year of operation soon. I am curious how
others are doing combat against the replacement / repair / service
   

call 
 


costs associated with having to replace CPE end equipment.

I was thinking about offering a service plan like DirecTV / Cellular
Companies etc, but not sure how to introduce or impiliment this.

Help and suggestions would be appreciated.

Regards,

JohnnyO

   



I am eating it.
I bet if I told every customer who's radio died that they had to pay for

a new one, we'd have less subs.

I own all the radios and accept the responsibility.

another way I look at it, it's cheaper to give an existing sub a 100.00 
radio and get 500 for the next 12 months than it is to go without 
revenue and have to pay for advertising to get new subs to replace the 
one that I just lost.


But, it's the way I do this in this market.

George
 



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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread Blair Davis

What George wrote.

It can be annoying to replace equipment, but, the hassle of trying to 
talk the customer into replacing it is just not worth it.


With 200 subs, I am replacing an average of 1 radio a month.

Not too bad at all

--

Blair Davis
West Michigan Wireless ISP
269-686-8648


George wrote:


JohnnyO wrote:

We're coming into our 3rd year of operation soon. I am curious how 
others are doing combat against the replacement / repair / service 
call costs associated with having to replace CPE end equipment.


I was thinking about offering a service plan like DirecTV / Cellular 
Companies etc, but not sure how to introduce or impiliment this.


Help and suggestions would be appreciated.

Regards,

JohnnyO



I am eating it.
I bet if I told every customer who's radio died that they had to pay 
for a new one, we'd have less subs.


I own all the radios and accept the responsibility.

another way I look at it, it's cheaper to give an existing sub a 
100.00 radio and get 500 for the next 12 months than it is to go 
without revenue and have to pay for advertising to get new subs to 
replace the one that I just lost.


But, it's the way I do this in this market.

George


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RE: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread JohnnyO
That is what the insurance plan would prevent - They will have a choice
to opt out - but if they do - they will be responsible for the cost
of a new CPE. If it were only 1 CPE a month - I wouldn't sweat it -
but 6 months out of the year - it's almost 8 per month ! 

I was thinking charging $3.95/mo - if I could get half of my Customer
base to pay it - that would be almost $500.00/mo in revenue generated to
help offset the expense. Would prevent us from having to go through a
rate increase which would be much harder to swallow for a customer I
think. Cellular companies / Satellite companies / pager companies - they
all have service plans to offset the costs of replacing equipment for a
customer - was thinking - why not a WISP ?

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Blair Davis
Sent: Monday, November 14, 2005 10:12 PM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings


What George wrote.

It can be annoying to replace equipment, but, the hassle of trying to 
talk the customer into replacing it is just not worth it.

With 200 subs, I am replacing an average of 1 radio a month.

Not too bad at all

--

Blair Davis
West Michigan Wireless ISP
269-686-8648


George wrote:

 JohnnyO wrote:

 We're coming into our 3rd year of operation soon. I am curious how
 others are doing combat against the replacement / repair / service 
 call costs associated with having to replace CPE end equipment.

 I was thinking about offering a service plan like DirecTV / Cellular
 Companies etc, but not sure how to introduce or impiliment this.

 Help and suggestions would be appreciated.

 Regards,

 JohnnyO


 I am eating it.
 I bet if I told every customer who's radio died that they had to pay
 for a new one, we'd have less subs.

 I own all the radios and accept the responsibility.

 another way I look at it, it's cheaper to give an existing sub a
 100.00 radio and get 500 for the next 12 months than it is to go 
 without revenue and have to pay for advertising to get new subs to 
 replace the one that I just lost.

 But, it's the way I do this in this market.

 George

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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread George

I feel for ya JohhnyO, seriously.

I've changed out every Smart bridge I ever installed except two and 
dittto for tranzeos.


The EZ Bridges were great for a while, but going past 2 years now with 
them and we're starting to replace them as well.
I'm not sure how many rados I've replaced this year, but it seems lately 
it's more and more.


At almost 700 subs, the replacement rate grows, but then again the 
revenue does as well.


I bet I have a couple hundred dead or upgraded cpes in my collection.

George






JohnnyO wrote:

George - that may work in your neck of the woods and I have been doing
the same since day 1. This past year - we replaced over $8,000 worth of
CPEs - that is almost a full months revenue for us Mind you - we
dealt with hurricanes and severe lightning - but - - - we can no longer
as a company sustain those types of hits That is 8k in equipment
costs - not the additional 5k worth of labor for the trips to the CPE.

I am In an area that will constantly have severe lightning issues,
hurricanes, wicked thunderstorms and high winds.

How many CPEs did you replace in the last 12 months ? I have tracked and
count 43 here.

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of George
Sent: Monday, November 14, 2005 11:03 PM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings


JohnnyO wrote:


We're coming into our 3rd year of operation soon. I am curious how
others are doing combat against the replacement / repair / service


call 


costs associated with having to replace CPE end equipment.

I was thinking about offering a service plan like DirecTV / Cellular
Companies etc, but not sure how to introduce or impiliment this.

Help and suggestions would be appreciated.

Regards,

JohnnyO




I am eating it.
I bet if I told every customer who's radio died that they had to pay for

a new one, we'd have less subs.

I own all the radios and accept the responsibility.

another way I look at it, it's cheaper to give an existing sub a 100.00 
radio and get 500 for the next 12 months than it is to go without 
revenue and have to pay for advertising to get new subs to replace the 
one that I just lost.


But, it's the way I do this in this market.

George


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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread Brian Rohrbacher




So your subs own the CPE?

Brian

JohnnyO wrote:

  That is what the insurance plan would prevent - They will have a choice
to "opt out" - but if they do - they will be responsible for the "cost"
of a new CPE. If it were only 1 CPE a month - I wouldn't sweat it -
but 6 months out of the year - it's almost 8 per month ! 

I was thinking charging $3.95/mo - if I could get half of my Customer
base to pay it - that would be almost $500.00/mo in revenue generated to
help offset the expense. Would prevent us from having to go through a
rate increase which would be much harder to swallow for a customer I
think. Cellular companies / Satellite companies / pager companies - they
all have service plans to offset the costs of replacing equipment for a
customer - was thinking - why not a WISP ?

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of Blair Davis
Sent: Monday, November 14, 2005 10:12 PM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings


What George wrote.

It can be annoying to replace equipment, but, the hassle of trying to 
talk the customer into replacing it is just not worth it.

With 200 subs, I am replacing an average of 1 radio a month.

Not too bad at all

--

Blair Davis
West Michigan Wireless ISP
269-686-8648


George wrote:

  
  
JohnnyO wrote:



  We're coming into our 3rd year of operation soon. I am curious how
others are doing combat against the replacement / repair / service 
call costs associated with having to replace CPE end equipment.

I was thinking about offering a service plan like DirecTV / Cellular
Companies etc, but not sure how to introduce or impiliment this.

Help and suggestions would be appreciated.

Regards,

JohnnyO

  

I am eating it.
I bet if I told every customer who's radio died that they had to pay
for a new one, we'd have less subs.

I own all the radios and accept the responsibility.

another way I look at it, it's cheaper to give an existing sub a
100.00 radio and get 500 for the next 12 months than it is to go 
without revenue and have to pay for advertising to get new subs to 
replace the one that I just lost.

But, it's the way I do this in this market.

George

  
  
  



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RE: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread Cliff
Title: Insurance / Service Plan Offerings








We also retain ownership to the CPE and
replace at our cost when not due to customer misuse or abuse (which has
happened and I charged for the replacement).



Also, all of my service contracts
AUTO-RENEW. Therefore, if I do not receive a cancel request in writing within
30 days of contract fulfillment, it will auto-renew under the same terms and
conditions as the original. This has worked to our advantage a few times. It is
totally up to you to enforce, negotiate a settlement or just relieve sub from fulfillment.
The auto-fulfillment is another reason I dont mind replacing the CPE
when needed.





- Cliff





















From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Travis Johnson
Sent: Monday, November 14, 2005
9:47 PM
To: WISPA
 General List
Subject: Re: [WISPA] Insurance /
Service Plan Offerings





Hi,

We retain ownership of the CPE, so when it goes bad, we replace it free of
charge. If they are out of contract, we have them sign a new 12 month contract
and they get it for free.

Travis
Microserv

JohnnyO wrote: 

We're coming into our
3rd year of operation soon. I am curious how others are doing combat against
the replacement / repair / service call costs associated with having to replace
CPE end equipment. 

I was thinking about offering a service plan like DirecTV /
Cellular Companies etc, but not sure how to introduce or impiliment this. 

Help and suggestions would be appreciated. 

Regards, 

JohnnyO 






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RE: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread Rick Smith
Title: Insurance / Service Plan Offerings



Hrmm, what about getting subs to pay for the installation 
cost for the replacement trip ?

Bill 'em $75 or so for the service call to replace it - 
that'd go somewhere toward paying some of the CPE off.


From: [EMAIL PROTECTED] 
[mailto:[EMAIL PROTECTED] On Behalf Of CliffSent: 
Tuesday, November 15, 2005 12:29 AMTo: WISPA General 
ListSubject: RE: [WISPA] Insurance / Service Plan 
Offerings


We also retain 
ownership to the CPE and replace at our cost when not due to customer misuse or 
abuse (which has happened and I charged for the 
replacement).

Also, all of my service 
contracts AUTO-RENEW. Therefore, if I do not receive a cancel request in writing 
within 30 days of contract fulfillment, it will auto-renew under the same terms 
and conditions as the original. This has worked to our advantage a few times. It 
is totally up to you to enforce, negotiate a settlement or just relieve sub from 
fulfillment. The auto-fulfillment is another reason I dont mind replacing the 
CPE when needed.


- Cliff









From: 
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis JohnsonSent: Monday, November 14, 2005 9:47 
PMTo: WISPA General ListSubject: Re: [WISPA] Insurance / Service 
Plan Offerings

Hi,We retain ownership of the CPE, so when it 
goes bad, we replace it free of charge. If they are out of contract, we have 
them sign a new 12 month contract and they get it for 
free.TravisMicroservJohnnyO wrote: 

We're 
coming into our 3rd year of operation soon. I am curious how others are doing 
combat against the replacement / repair / service call costs associated with 
having to replace CPE end equipment. 
I was thinking about offering a 
service plan like DirecTV / Cellular Companies etc, but not sure how to 
introduce or impiliment this. 
Help and suggestions would be 
appreciated. 
Regards, 

JohnnyO 

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Re: [WISPA] Insurance / Service Plan Offerings

2005-11-14 Thread A. Huppenthal
i like that idea. have the contract read that replacement of the 
equipment for whatever reason incurs a minimum trip charge of $75 or buy 
insurance @ $4 a month.


Peter R. wrote:


The DISH network actually charges for replacement.
I had a DVR go bad and it cost me $50 for replacement.
Ain't much, but it ain't free.

What about charging a maintenance fee?
It could be a surcharge to your service like the RBOCs add DSL fees 
and inside wire maintenance.


Has anyone looked into getting asset insurance?

Thank you.

Regards,

Peter
RAD-INFO, Inc. - NSP Strategist
We Help ISPs Connect  Communicate
813.963.5884
http://4isps.com

ISP Expo in Tampa, Dec. 9  10



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