Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread David E. Smith
Pat O'Connor wrote:
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
 the router in within 48 hrs of the scheduled installation date.   Is 
 this appropriate?  What are the rest of you doing?

If you bring the router into the office, it's free. Honestly, takes a 
tech five minutes to do, and it's goodwill.

If you insist on having it done on-site, we charge our standard 
truck-roll fee.

David Smith
MVN.net



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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread D. Ryan Spott
Have you seen what geeksquad charges?

http://www.geeksquad.com/services/computer/category.aspx?id=2567

Don't sell yourself short. :)

ryan

Pat O'Connor wrote:
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
 the router in within 48 hrs of the scheduled installation date.   Is 
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat





 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Pat O'Connor
They have to pay for the uniforms and stylish vehicles somehow. ;-)




D. Ryan Spott wrote:



 Have you seen what geeksquad charges?

 http://www.geeksquad.com/services/computer/category.aspx?id=2567

 Don't sell yourself short. :)

 ryan

 Pat O'Connor wrote:
   
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
 the router in within 48 hrs of the scheduled installation date.   Is 
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat





 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread D. Ryan Spott
Yeah, I know. But after fixing what geeksquad or *shudder* Staples 
breaks over and over (usually for free because I am easy) I just had to 
throw that in.

My favorite customer quote: IT CAN'T BE BROKEN, IT MUST BE YOUR 
SERVICE! STAPLES FIXED IT!!! In this case, I was being blamed for a 
printer not working oh, I plugged it into the USB port to fix it!

*sigh*

ryan

Pat O'Connor wrote:
 They have to pay for the uniforms and stylish vehicles somehow. ;-)




 D. Ryan Spott wrote:



   
 Have you seen what geeksquad charges?

 http://www.geeksquad.com/services/computer/category.aspx?id=2567

 Don't sell yourself short. :)

 ryan

 Pat O'Connor wrote:
   
 
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
 the router in within 48 hrs of the scheduled installation date.   Is 
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat





 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Joe Miller

Wasn't the GeekSquad working out of the Curcuit City stores? Where are they 
now?



- Original Message 
From: Pat O'Connor p...@inlandnet.com
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 5, 2009 10:30:54 AM
Subject: Re: [WISPA] What do you charge for a wireless router setup?

They have to pay for the uniforms and stylish vehicles somehow. ;-)




D. Ryan Spott wrote:



 Have you seen what geeksquad charges?

 http://www.geeksquad.com/services/computer/category.aspx?id=2567

 Don't sell yourself short. :)

 ryan

 Pat O'Connor wrote:
  
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
 the router in within 48 hrs of the scheduled installation date.  Is 
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat





 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Blake Bowers
I believe Best Buy.


Don't take your organs to heaven,
heaven knows we need them down here!
Be an organ donor, sign your donor card today.

- Original Message - 
From: Joe Miller joemiller...@yahoo.com
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 05, 2009 12:00 PM
Subject: Re: [WISPA] What do you charge for a wireless router setup?



Wasn't the GeekSquad working out of the Curcuit City stores? Where are 
they now?






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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Vickie Edwards
Geek Squad was always Best Buy, Circuit City had something called
FireDog IIRC

 
InLine
vickie edwards, MPA | Grant Specialist
InLine Connections Solutions Through Technology
600 Lakeshore Pkwy
Birmingham AL, 35209
205-278-8106 [p]
205-941-1934[f]
vedwa...@inline.com
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All Quotes from InLine are only valid for 30 days. This message and any 
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From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Blake Bowers
Sent: Tuesday, May 05, 2009 12:07 PM
To: Joe Miller; WISPA General List
Subject: Re: [WISPA] What do you charge for a wireless router setup?

I believe Best Buy.


Don't take your organs to heaven,
heaven knows we need them down here!
Be an organ donor, sign your donor card today.

- Original Message - 
From: Joe Miller joemiller...@yahoo.com
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 05, 2009 12:00 PM
Subject: Re: [WISPA] What do you charge for a wireless router setup?



Wasn't the GeekSquad working out of the Curcuit City stores? Where are

they now?







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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Mike Hammett
That's fine, $50/hour + parts to fix it.


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



--
From: Eje Gustafsson e...@wisp-router.com
Sent: Tuesday, May 05, 2009 11:02 AM
To: 'WISPA General List' wireless@wispa.org
Subject: Re: [WISPA] What do you charge for a wireless router setup?

 Isn't it funny how your responsible for ALL computer issues because you
 deliver internet access to people? All a sudden if their scanner or 
 printer
 don't work or even if their monitor don't work it's all a sudden your 
 fault
 because you deliver internet to them..

 I hooked up to your internet 5 months ago and now my printer isn't working
 right.. You need to fix this because we didn't do anything to the computer
 it's your internet. *shudder*

 / Eje

 -Original Message-
 From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
 Behalf Of D. Ryan Spott
 Sent: Tuesday, May 05, 2009 10:37 AM
 To: WISPA General List
 Subject: Re: [WISPA] What do you charge for a wireless router setup?

 Yeah, I know. But after fixing what geeksquad or *shudder* Staples
 breaks over and over (usually for free because I am easy) I just had to
 throw that in.

 My favorite customer quote: IT CAN'T BE BROKEN, IT MUST BE YOUR
 SERVICE! STAPLES FIXED IT!!! In this case, I was being blamed for a
 printer not working oh, I plugged it into the USB port to fix it!

 *sigh*

 ryan

 Pat O'Connor wrote:
 They have to pay for the uniforms and stylish vehicles somehow. ;-)




 D. Ryan Spott wrote:




 Have you seen what geeksquad charges?

 http://www.geeksquad.com/services/computer/category.aspx?id=2567

 Don't sell yourself short. :)

 ryan

 Pat O'Connor wrote:


 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought
 the router in within 48 hrs of the scheduled installation date.   Is
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat






 
 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Mike Hammett
GeekSquad is Best Buy.  Fire Dog was Circuit City.


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



--
From: Joe Miller joemiller...@yahoo.com
Sent: Tuesday, May 05, 2009 12:00 PM
To: WISPA General List wireless@wispa.org
Subject: Re: [WISPA] What do you charge for a wireless router setup?


 Wasn't the GeekSquad working out of the Curcuit City stores? Where are 
 they now?



 - Original Message 
 From: Pat O'Connor p...@inlandnet.com
 To: WISPA General List wireless@wispa.org
 Sent: Tuesday, May 5, 2009 10:30:54 AM
 Subject: Re: [WISPA] What do you charge for a wireless router setup?

 They have to pay for the uniforms and stylish vehicles somehow. ;-)




 D. Ryan Spott wrote:



 Have you seen what geeksquad charges?

 http://www.geeksquad.com/services/computer/category.aspx?id=2567

 Don't sell yourself short. :)

 ryan

 Pat O'Connor wrote:

 I was thinking a $35 fee for on site setup. A $20 fee if they brought
 the router in within 48 hrs of the scheduled installation date. Is
 this appropriate? What are the rest of you doing?

 Thanks,

 Pat





 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread jp
If you setup a router, it's pretty much a guarantee that you'll be setting up a 
couple 
notebooks and a PC as well. Perhaps also a tivo, xbox, ps3, ipod touch, 
printer, and who 
knows what else. You should also provide good documentation, because you're on 
the hook 
whenever they want to add something, or take their notebook somewhere else, 
bring it back, 
and wonder why it doesn't work. $35 is fine for a high school student to charge 
for an 
onsite setup, but not for a business that customers might have high technical 
expectations 
of.

On Tue, May 05, 2009 at 08:22:37AM -0700, Pat O'Connor wrote:
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
 the router in within 48 hrs of the scheduled installation date.   Is 
 this appropriate?  What are the rest of you doing?
 
 Thanks,
 
 Pat
 
 
 
 
 
 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread eje
Nope. Best Buy and they are still there. Circuit city called their Geek Squad 
copy cat service Firedog. But was to little and to late. Plus Best Buy made a 
better job on pushing and advertising their Geek squad plus had a better name 
and gimmick if you ask me that made them stick better then Firedog (kinda 
stupid name if you ask me. Name didn't really reflect what they did and stood 
for IMO). 

/Eje
Sent via BlackBerry from T-Mobile

-Original Message-
From: Joe Miller joemiller...@yahoo.com

Date: Tue, 5 May 2009 10:00:38 
To: WISPA General Listwireless@wispa.org
Subject: Re: [WISPA] What do you charge for a wireless router setup?



Wasn't the GeekSquad working out of the Curcuit City stores? Where are they 
now?



- Original Message 
From: Pat O'Connor p...@inlandnet.com
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 5, 2009 10:30:54 AM
Subject: Re: [WISPA] What do you charge for a wireless router setup?

They have to pay for the uniforms and stylish vehicles somehow. ;-)




D. Ryan Spott wrote:



 Have you seen what geeksquad charges?

 http://www.geeksquad.com/services/computer/category.aspx?id=2567

 Don't sell yourself short. :)

 ryan

 Pat O'Connor wrote:
  
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
 the router in within 48 hrs of the scheduled installation date.  Is 
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat





 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Blair Davis




If the router is there at the time of the install, we do it for free...

Pat O'Connor wrote:

  I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
the router in within 48 hrs of the scheduled installation date.   Is 
this appropriate?  What are the rest of you doing?

Thanks,

Pat






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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Scott Reed
We don't charge to set it up, if the purchase it to install with the 
wireless installation.
We charge $10.00 to setup one they at install or if they bring it to us.
Otherwise, standard $60.00/hr on-site fees apply.
As someone else said, documentation is critical.  We keep a copy of the 
security key and password at the office because we get several calls a 
month, I just bought a laptop and it wants to know the security key.

Pat O'Connor wrote:
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
 the router in within 48 hrs of the scheduled installation date.   Is 
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat





 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Brian Rohrbacher




Same here. Free if they provide it. $75 including router is we do
it. Why, because we want it secured so the neighbors can't have my
service for free, so we can password it so they can't screw it up, and
we also turn on remote management so we can help them remotely if we
want to. I watch the internet and by 10-20 dollar refurb wireless
routers and I think I make out pretty good. And for the ones that die,
we replace them no questions asked for the first year (because they are
refurb)

Brian

Blair Davis wrote:

  
  
If the router is there at the time of the install, we do it for free...
  
Pat O'Connor wrote:
  
I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
the router in within 48 hrs of the scheduled installation date.   Is 
this appropriate?  What are the rest of you doing?

Thanks,

Pat






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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Blake Bowers
Guys...

Don't do anything for free.

Bill them for it, and discount that price from the bill, but
don't say free or no charge.

Customers will never appreciate Free unless they are
made aware that thing they got for Free had a value.

1Install router49.95
1Discount per Tom  -49.95
Total 0

Now, they feel like you really took care of them, and
that FREE has a real value.


Don't take your organs to heaven,
heaven knows we need them down here!
Be an organ donor, sign your donor card today.

- Original Message - 
From: Brian Rohrbacher br...@reliableinter.net
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 05, 2009 3:57 PM
Subject: Re: [WISPA] What do you charge for a wireless router setup?


 Same here.  Free if they provide it.  $75 including router is we do it. 
 Why, because we want it secured so the neighbors can't have my service for 
 free, so we can password it so they can't screw it up, and we also turn on 
 remote management so we can help them remotely if we want to.  I watch the 
 internet and by 10-20 dollar refurb wireless routers and I think I make 
 out pretty good.  And for the ones that die, we replace them no questions 
 asked for the first year (because they are refurb)

 Brian

 Blair Davis wrote:
  If the router is there at the time of the install, we do it for free...

  Pat O'Connor wrote:
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought
 the router in within 48 hrs of the scheduled installation date.   Is
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat





 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Travis Johnson




We provide a wireless router for free as part of the install. We
started doing that over 5 years ago. We also setup all their computers
(either cable or wireless) for free (except the cost of the wireless
USB adapters). That's what makes us different than the cableco or
telco. :)

Travis
Microserv

Brian Rohrbacher wrote:

  
Same here. Free if they provide it. $75 including router is we do
it. Why, because we want it secured so the neighbors can't have my
service for free, so we can password it so they can't screw it up, and
we also turn on remote management so we can help them remotely if we
want to. I watch the internet and by 10-20 dollar refurb wireless
routers and I think I make out pretty good. And for the ones that die,
we replace them no questions asked for the first year (because they are
refurb)
  
Brian
  
Blair Davis wrote:
  


If the router is there at the time of the install, we do it for free...

Pat O'Connor wrote:

  I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
the router in within 48 hrs of the scheduled installation date.   Is 
this appropriate?  What are the rest of you doing?

Thanks,

Pat






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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Tom DeReggi
Agreed, We do the same. It didn't take long to realize that our support was 
easier with a consistent brand in place, and kowing they were configured by a 
pro quickly at install time, instead of timely on a tech support phone call.  
Its factored into the flat rate price, automatically.  When we get onsite, If 
the customer already has a router in place, and it meets our standard and known 
working, we will usually credit them $40, and provide free install of it.  They 
deserve choice of router, we just want to make sure our installers aren;t held 
up, and that the customer already preapproved the cost for the installer to 
install our supplied routers if that is what we determine that we need to do. 

Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


  - Original Message - 
  From: Travis Johnson 
  To: WISPA General List 
  Sent: Tuesday, May 05, 2009 5:16 PM
  Subject: Re: [WISPA] What do you charge for a wireless router setup?


  We provide a wireless router for free as part of the install. We started 
doing that over 5 years ago. We also setup all their computers (either cable or 
wireless) for free (except the cost of the wireless USB adapters). That's what 
makes us different than the cableco or telco. :)

  Travis
  Microserv

  Brian Rohrbacher wrote: 
Same here.  Free if they provide it.  $75 including router is we do it.  
Why, because we want it secured so the neighbors can't have my service for 
free, so we can password it so they can't screw it up, and we also turn on 
remote management so we can help them remotely if we want to.  I watch the 
internet and by 10-20 dollar refurb wireless routers and I think I make out 
pretty good.  And for the ones that die, we replace them no questions asked for 
the first year (because they are refurb)

Brian

Blair Davis wrote: 
  If the router is there at the time of the install, we do it for free...

  Pat O'Connor wrote: 
I was thinking a $35 fee  for on site setup.  A $20 fee if they brought 
the router in within 48 hrs of the scheduled installation date.   Is 
this appropriate?  What are the rest of you doing?

Thanks,

Pat






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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Matt
Free if they bring it in.  Free to try to talk them through it on phone.  If
they can wait tell we are in there area and have time just a small charge.
Special trip equals service call.

Never sell routers anymore if we can help it!  Nothing like selling one to
someone 30 miles away and when it quits you have to drive 30 miles and swap
it on the spot.  Ugh.

Matt



I was thinking a $35 fee  for on site setup.  A $20 fee if they brought
 the router in within 48 hrs of the scheduled installation date.   Is
 this appropriate?  What are the rest of you doing?





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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread RickG
Ya know - I used to think that way but then I realized I was doing
that all the time and not taking care of the necessary things
including my family. NOBODY should complain about someone charging
fair market value for their time. Furthermore, you can forget the
goodwill bit - as soon as someone offers cheaper they'll switch. There
is NO loyalty in this business. If you think so, good luck!
-RickG

On Tue, May 5, 2009 at 11:29 AM, David E. Smith d...@mvn.net wrote:
 Pat O'Connor wrote:
 I was thinking a $35 fee  for on site setup.  A $20 fee if they brought
 the router in within 48 hrs of the scheduled installation date.   Is
 this appropriate?  What are the rest of you doing?

 If you bring the router into the office, it's free. Honestly, takes a
 tech five minutes to do, and it's goodwill.

 If you insist on having it done on-site, we charge our standard
 truck-roll fee.

 David Smith
 MVN.net


 
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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Scott Carullo
same here

Scott Carullo
Brevard Wireless
321-205-1100 x102

 Original Message 
 From: Travis Johnson t...@ida.net
 Sent: Tuesday, May 05, 2009 5:16 PM
 To: WISPA General List wireless@wispa.org
 Subject: Re: [WISPA] What do you charge for a wireless router setup?
 
 


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Re: [WISPA] What do you charge for a wireless router setup?

2009-05-05 Thread Marlon K. Schafer
We just set them up at the time of install.  If they get a router later 
we'll help over the phone.  If we have to go there it's a standard $50 
service call.
marlon

- Original Message - 
From: Pat O'Connor p...@inlandnet.com
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 05, 2009 8:22 AM
Subject: [WISPA] What do you charge for a wireless router setup?


I was thinking a $35 fee  for on site setup.  A $20 fee if they brought
 the router in within 48 hrs of the scheduled installation date.   Is
 this appropriate?  What are the rest of you doing?

 Thanks,

 Pat





 
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