Re: [WISPA] billing program

2007-01-31 Thread Brian Rohrbacher
Sorry, while writing I was thinking any idiot as in a person like me.  
It certainly was not to imply anything bad about phone girl.
I reread it and it does sound bad, and maybe this explanation is no 
clearer.  Either way.  I'm no writer.  I just some guy who like tower 
climbing.


Brian

Dawn DiPietro wrote:

Brian,



...The goal is to have it all set up so any idiot (call center, $6 an 
hour phone girl, ect) can use it for service calls, site surveys, 
billing...


Poor choice of words.

Regards,
Dawn DiPietro

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Re: [WISPA] billing program

2007-01-31 Thread Dawn DiPietro

Marlon,

If you did not hire someone because of how their assets look in jeans 
maybe you would not have this issue. ;-)


Regards,
Dawn


Marlon K. Schafer wrote:

LOL, you clearly have not had the honor of working with some of the 
people I've hired over the years!

marlon

- Original Message - From: Dawn DiPietro [EMAIL PROTECTED]
To: WISPA General List wireless@wispa.org
Sent: Tuesday, January 30, 2007 12:13 PM
Subject: Re: [WISPA] billing program



Brian,



...The goal is to have it all set up so any idiot (call center, $6 
an hour phone girl, ect) can use it for service calls, site surveys, 
billing...



Poor choice of words.

Regards,
Dawn DiPietro
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Re: [WISPA] billing program

2007-01-31 Thread Brian Rohrbacher

Not sure what you mean, but I was not saying girls are idiots.
After reading it, it sounds bad, I know.  Let me try again.

The goal is to have it all set up so any person could use it for 
service calls, site surveys, billing, ect.regardless of their 
technical background they'd be able to quickly learn the system with 
minimal training.


Brian

ps  GIRLS  ROCK  :)
Without my wife and mom I wouldn't keep this biz afloat, that's for sure.

Marlon K. Schafer wrote:
LOL, you clearly have not had the honor of working with some of the 
people I've hired over the years!

marlon

- Original Message - From: Dawn DiPietro [EMAIL PROTECTED]
To: WISPA General List wireless@wispa.org
Sent: Tuesday, January 30, 2007 12:13 PM
Subject: Re: [WISPA] billing program



Brian,



...The goal is to have it all set up so any idiot (call center, $6 
an hour phone girl, ect) can use it for service calls, site surveys, 
billing...


Poor choice of words.

Regards,
Dawn DiPietro
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Re: [WISPA] billing program

2007-01-31 Thread Marlon K. Schafer (509) 982-2181

Yikes!  Busted!  lol

Sorry Dawn, but I'm living proof that one doesn't have to be good looking to 
be dumb as a post sometimes!  lol


What I tell software people that I run into is that my grandma has to be 
able to figure out how to use the software.  She doesn't have a computer and 
has never used that DVD player we bought her.  If she can figure it out the 
rest of us will be able to pay attention to work not the computer.


I figure that any program that needs a manual in this day and age is poorly 
written.  Usually because the programmers have gotten lazy.  Or they've put 
too much crap in their software (Quicken is a great example of great 
software gone fat, then obese, and now nearly totally useless).


Complicated software is a great mechanism for selling support contracts 
though!


Marlon
(509) 982-2181   Equipment sales
(408) 907-6910 (Vonage)Consulting services
42846865 (icq)And I run my own wisp!
[EMAIL PROTECTED]
www.odessaoffice.com/wireless
www.odessaoffice.com/marlon/cam



- Original Message - 
From: Dawn DiPietro [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Wednesday, January 31, 2007 5:43 AM
Subject: Re: [WISPA] billing program



Marlon,

If you did not hire someone because of how their assets look in jeans 
maybe you would not have this issue. ;-)


Regards,
Dawn


Marlon K. Schafer wrote:

LOL, you clearly have not had the honor of working with some of the 
people I've hired over the years!

marlon

- Original Message - From: Dawn DiPietro [EMAIL PROTECTED]
To: WISPA General List wireless@wispa.org
Sent: Tuesday, January 30, 2007 12:13 PM
Subject: Re: [WISPA] billing program



Brian,



...The goal is to have it all set up so any idiot (call center, $6 an 
hour phone girl, ect) can use it for service calls, site surveys, 
billing...



Poor choice of words.

Regards,
Dawn DiPietro
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Re: [WISPA] billing program

2007-01-31 Thread Jim Stout
I tend to agree with Dylan.  I struggled for over two weeks trying to get a 
similar-sounding billing system up and running.  It was very fragile and if 
you sneezed close to the server, it required a call to their Technical 
Support to get it back up.  I sent it back and have yet to receive my 
refund.  BTW, I'm now running  MikroTik Router OS on a Wintel platform and 
it does exactly what I need.  It provisions bandwidth and it runs.


FWIW, Jim

Jim Stout
LTO Communications, LLC
15701 Henry Andrews Dr
Pleasant Hill, MO 64080
(816) 305-1076 - Mobile
(816) 497-0033 - Pager

- Original Message - 
From: Brian Rohrbacher [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Tuesday, January 30, 2007 12:06 PM
Subject: Re: [WISPA] billing program


Well, he didn't say it was a secret but he didn't tell me to tell the 
world.  He asked me to send a list of suggestions of anything I wanted in 
the program and said he had another guy who just sent a half dozen 
suggestions in and they were all added into the latest rev.  I don't think 
it's my place to release the product.  I just want suggestions on what 
the perfect wisp program would include so we can get it.


Brian

Dylan Oliver wrote:

On 1/30/07, Brian Rohrbacher [EMAIL PROTECTED] wrote:


Remember nothing is set in stone, but it sounded like the software would
be almost free to use if your gear was from this manufacturer, and every
time you bought a cpe
you'd get a license.

I don't know much about radius but it is suppose to work nice with it.

Now is the time, throw out your crazy ideas everyone...



I'm guessing we'd be more interested if we knew who this vendor was?

Best,

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Re: [WISPA] billing program

2007-01-31 Thread Brian Rohrbacher
You can agree with whatever you want, but I'm not asking anyone to be 
interested in a program.


Don't worry about how why or who would make such a program.  All I am 
asking is if such a beast exists, what would everyone want included in it. 
I only need you to imagine a perfect world with that perfect wisp 
program in it.  Now describe the program.


Brian

Jim Stout wrote:
I tend to agree with Dylan.  I struggled for over two weeks trying to 
get a similar-sounding billing system up and running.  It was very 
fragile and if you sneezed close to the server, it required a call to 
their Technical Support to get it back up.  I sent it back and have 
yet to receive my refund.  BTW, I'm now running  MikroTik Router OS on 
a Wintel platform and it does exactly what I need.  It provisions 
bandwidth and it runs.


FWIW, Jim

Jim Stout
LTO Communications, LLC
15701 Henry Andrews Dr
Pleasant Hill, MO 64080
(816) 305-1076 - Mobile
(816) 497-0033 - Pager

- Original Message - From: Brian Rohrbacher 
[EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Tuesday, January 30, 2007 12:06 PM
Subject: Re: [WISPA] billing program


Well, he didn't say it was a secret but he didn't tell me to tell the 
world.  He asked me to send a list of suggestions of anything I 
wanted in the program and said he had another guy who just sent a 
half dozen suggestions in and they were all added into the latest 
rev.  I don't think it's my place to release the product.  I just 
want suggestions on what the perfect wisp program would include so 
we can get it.


Brian

Dylan Oliver wrote:

On 1/30/07, Brian Rohrbacher [EMAIL PROTECTED] wrote:


Remember nothing is set in stone, but it sounded like the software 
would
be almost free to use if your gear was from this manufacturer, and 
every

time you bought a cpe
you'd get a license.

I don't know much about radius but it is suppose to work nice with it.

Now is the time, throw out your crazy ideas everyone...



I'm guessing we'd be more interested if we knew who this vendor was?

Best,

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Re: [WISPA] billing program

2007-01-30 Thread Marlon K. Schafer (509) 982-2181

You've covered much of it.

I'd also like to turn customers on and off.

Know the max speed the customer hit in the last 24 hours, week, month, year.

Know the bits per day, week, month, year.

Top 10 protocols the customer uses (would help to catch virus' etc.).

Keep track of several ip addys per customer (one per radio, ip and lan ip 
etc.).


And I'd like to pay per month per customer, and have them always keep it up 
to date and automatically give us new features etc.


Marlon
(509) 982-2181   Equipment sales
(408) 907-6910 (Vonage)Consulting services
42846865 (icq)And I run my own wisp!
[EMAIL PROTECTED]
www.odessaoffice.com/wireless
www.odessaoffice.com/marlon/cam



- Original Message - 
From: Brian Rohrbacher [EMAIL PROTECTED]

To: Conversations over a new WISP Trade Organization wireless@wispa.org
Sent: Tuesday, January 30, 2007 6:38 AM
Subject: [WISPA] billing program


I am working with a vendor manufacturer who is half way through a 90 day 
project to develop some software for WISPs.
This program will include things like billing, authentication, monitoring, 
install tracking, service call tracking, ect.


They are also thinking about integrating site survey into it.  They might 
be able to put together ground cover data if the interest is there.  The 
goal is to have it all set up so any idiot (call center, $6 an hour phone 
girl, ect) can use it for service calls, site surveys, billing...


Anyways, they are looking for input on features.  If you could have a do 
it all program, what would you want it to do?


Brian
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Re: [WISPA] billing program

2007-01-30 Thread Brian Rohrbacher



Marlon K. Schafer (509) 982-2181 wrote:

You've covered much of it.

I'd also like to turn customers on and off.

Know the max speed the customer hit in the last 24 hours, week, month, 
year.


Know the bits per day, week, month, year.
These things are suppose to be included.  And to add too it, it looks 
like the customer  will have their own log in too, so they can up the 
speed whenever they want.  It would be nice.

They could up their speed and pay and I don't even have to think about it.


Top 10 protocols the customer uses (would help to catch virus' etc.).

Keep track of several ip addys per customer (one per radio, ip and lan 
ip etc.).


And I'd like to pay per month per customer, and have them always keep 
it up to date and automatically give us new features etc.
Adding to that, it sounds like the software might be available to 
purchase outright and then you buy licenses per user, or just access the 
program through their servers.
Remember nothing is set in stone, but it sounded like the software would 
be almost free to use if your gear was from this manufacturer, and every 
time you bought a cpe

you'd get a license.

I don't know much about radius but it is suppose to work nice with it.

Now is the time, throw out your crazy ideas everyone...

Brian


Marlon
(509) 982-2181   Equipment sales
(408) 907-6910 (Vonage)Consulting services
42846865 (icq)And I run my own wisp!
[EMAIL PROTECTED]
www.odessaoffice.com/wireless
www.odessaoffice.com/marlon/cam



- Original Message - From: Brian Rohrbacher 
[EMAIL PROTECTED]
To: Conversations over a new WISP Trade Organization 
wireless@wispa.org

Sent: Tuesday, January 30, 2007 6:38 AM
Subject: [WISPA] billing program


I am working with a vendor manufacturer who is half way through a 90 
day project to develop some software for WISPs.
This program will include things like billing, authentication, 
monitoring, install tracking, service call tracking, ect.


They are also thinking about integrating site survey into it.  They 
might be able to put together ground cover data if the interest is 
there.  The goal is to have it all set up so any idiot (call center, 
$6 an hour phone girl, ect) can use it for service calls, site 
surveys, billing...


Anyways, they are looking for input on features.  If you could have a 
do it all program, what would you want it to do?


Brian
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Re: [WISPA] billing program

2007-01-30 Thread Dylan Oliver

On 1/30/07, Brian Rohrbacher [EMAIL PROTECTED] wrote:


Remember nothing is set in stone, but it sounded like the software would
be almost free to use if your gear was from this manufacturer, and every
time you bought a cpe
you'd get a license.

I don't know much about radius but it is suppose to work nice with it.

Now is the time, throw out your crazy ideas everyone...



I'm guessing we'd be more interested if we knew who this vendor was?

Best,
--
Dylan Oliver
Primaverity, LLC
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Re: [WISPA] billing program

2007-01-30 Thread Brian Rohrbacher
Well, he didn't say it was a secret but he didn't tell me to tell the 
world.  He asked me to send a list of suggestions of anything I wanted 
in the program and said he had another guy who just sent a half dozen 
suggestions in and they were all added into the latest rev.  I don't 
think it's my place to release the product.  I just want suggestions on 
what the perfect wisp program would include so we can get it.


Brian

Dylan Oliver wrote:

On 1/30/07, Brian Rohrbacher [EMAIL PROTECTED] wrote:


Remember nothing is set in stone, but it sounded like the software would
be almost free to use if your gear was from this manufacturer, and every
time you bought a cpe
you'd get a license.

I don't know much about radius but it is suppose to work nice with it.

Now is the time, throw out your crazy ideas everyone...



I'm guessing we'd be more interested if we knew who this vendor was?

Best,

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Re: [WISPA] billing program

2007-01-30 Thread Dawn DiPietro

Brian,



...The goal is to have it all set up so any idiot (call center, $6 an 
hour phone girl, ect) can use it for service calls, site surveys, 
billing...


Poor choice of words.

Regards,
Dawn DiPietro
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RE: [WISPA] billing program

2007-01-30 Thread Mac Dearman
Dawn,

  I came in after a cock roach of a day and made it to your comment.

You make me smile. :-P 


Thanks!

Mac 

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Dawn DiPietro
Sent: Tuesday, January 30, 2007 2:13 PM
To: WISPA General List
Subject: Re: [WISPA] billing program

Brian,


 ...The goal is to have it all set up so any idiot (call center, $6 an 
 hour phone girl, ect) can use it for service calls, site surveys, 
 billing...

Poor choice of words.

Regards,
Dawn DiPietro
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Re: [WISPA] billing program

2007-01-30 Thread Marlon K. Schafer
LOL, you clearly have not had the honor of working with some of the people 
I've hired over the years!

marlon

- Original Message - 
From: Dawn DiPietro [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Tuesday, January 30, 2007 12:13 PM
Subject: Re: [WISPA] billing program



Brian,



...The goal is to have it all set up so any idiot (call center, $6 an 
hour phone girl, ect) can use it for service calls, site surveys, 
billing...


Poor choice of words.

Regards,
Dawn DiPietro
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