Re: [wpkg-users] Why VNC and not remote desktop? (was: Advice on remote assistance program to deploy)
El mar, 02-10-2012 a las 18:29 +0200, heiko.hel...@horiba.com escribió: i would like to know why you install another program on windows if you have RemoteDesktop on windows and an excelente client on linux? I've made a special CD for installing XP, and it set's by default the remote access option. I combine it plus Wake on Lan capabilities and works great here... * For you to login to XP via RDP it requires the user in front of the PC to log out. * During your session the user will only see the login screen. This means - you can't troubleshoot a user problem with the user showing you what went wrong - you dismiss possible error screens that you were supposed to look at (not every user is able to mail you a screenshot - especially if mail isn't working ) I know there's remote assistance available via the windows help menu - we tried that (because it's free!) but though it works pretty well once established, most times establishing the connection fails. And for non-expert users, it's still a bit complicated. We used UltraVNCs QuickSupport tool for quite a while, but that needs a ton of bandwidth and crashes a lot. Now we're a happy TeamViewer customer. It just works, that's really really cool. I'm on an University, so Teamviewer is not an option (i can't rely on such a service by security policy). The way to support the user when they are actually using their desktops it's a very good argument i would like to test. As i can see, if we choose to not use RDP nor Teamviewer/Logmein/etc. we have left only VNC. ¿which one do you recommends to do this job? ¿is there a way to authenticate with DSA/RSA or the like? Thanks! - wpkg-users mailing list archives http://lists.wpkg.org/pipermail/wpkg-users/ ___ wpkg-users mailing list wpkg-users@lists.wpkg.org http://lists.wpkg.org/mailman/listinfo/wpkg-users
Re: [wpkg-users] Why VNC and not remote desktop? (was: Advice on remote assistance program to deploy)
Not free, but a great product I've used is Dameware. http://www.dameware.com/ You could also cobble together a very decent workable solution for free with bginfo, vnc and remote desktop manager BGinfo - for the user to determine their computer name/number VNC - for the Control aspect Remote Desktop Manager - for the central management aspect. http://technet.microsoft.com/en-us/sysinternals/bb897557.aspx http://www.tightvnc.com/ http://remotedesktopmanager.com/ Just my 2 cents. C On 3 October 2012 19:41, Carlos R. Pasqualini pasquali...@fcal.uner.edu.arwrote: El mar, 02-10-2012 a las 18:29 +0200, heiko.hel...@horiba.com escribió: i would like to know why you install another program on windows if you have RemoteDesktop on windows and an excelente client on linux? I've made a special CD for installing XP, and it set's by default the remote access option. I combine it plus Wake on Lan capabilities and works great here... * For you to login to XP via RDP it requires the user in front of the PC to log out. * During your session the user will only see the login screen. This means - you can't troubleshoot a user problem with the user showing you what went wrong - you dismiss possible error screens that you were supposed to look at (not every user is able to mail you a screenshot - especially if mail isn't working ) I know there's remote assistance available via the windows help menu - we tried that (because it's free!) but though it works pretty well once established, most times establishing the connection fails. And for non-expert users, it's still a bit complicated. We used UltraVNCs QuickSupport tool for quite a while, but that needs a ton of bandwidth and crashes a lot. Now we're a happy TeamViewer customer. It just works, that's really really cool. I'm on an University, so Teamviewer is not an option (i can't rely on such a service by security policy). The way to support the user when they are actually using their desktops it's a very good argument i would like to test. As i can see, if we choose to not use RDP nor Teamviewer/Logmein/etc. we have left only VNC. ¿which one do you recommends to do this job? ¿is there a way to authenticate with DSA/RSA or the like? Thanks! - wpkg-users mailing list archives http://lists.wpkg.org/pipermail/wpkg-users/ ___ wpkg-users mailing list wpkg-users@lists.wpkg.org http://lists.wpkg.org/mailman/listinfo/wpkg-users -- Carl van Eijk m:+44 (0) - wpkg-users mailing list archives http://lists.wpkg.org/pipermail/wpkg-users/ ___ wpkg-users mailing list wpkg-users@lists.wpkg.org http://lists.wpkg.org/mailman/listinfo/wpkg-users
Re: [wpkg-users] Why VNC and not remote desktop? (was: Advice on remote assistance program to deploy)
El lun, 01-10-2012 a las 10:52 +0200, Marco Cunico escribió: Hi guys i would like to know why you install another program on windows if you have RemoteDesktop on windows and an excelente client on linux? I've made a special CD for installing XP, and it set's by default the remote access option. I combine it plus Wake on Lan capabilities and works great here... may be you have a different use case and can share with us your experience. Thanks! - wpkg-users mailing list archives http://lists.wpkg.org/pipermail/wpkg-users/ ___ wpkg-users mailing list wpkg-users@lists.wpkg.org http://lists.wpkg.org/mailman/listinfo/wpkg-users
Re: [wpkg-users] Why VNC and not remote desktop? (was: Advice on remote assistance program to deploy)
i would like to know why you install another program on windows if you have RemoteDesktop on windows and an excelente client on linux? I've made a special CD for installing XP, and it set's by default the remote access option. I combine it plus Wake on Lan capabilities and works great here... * For you to login to XP via RDP it requires the user in front of the PC to log out. * During your session the user will only see the login screen. This means - you can't troubleshoot a user problem with the user showing you what went wrong - you dismiss possible error screens that you were supposed to look at (not every user is able to mail you a screenshot - especially if mail isn't working ) I know there's remote assistance available via the windows help menu - we tried that (because it's free!) but though it works pretty well once established, most times establishing the connection fails. And for non-expert users, it's still a bit complicated. We used UltraVNCs QuickSupport tool for quite a while, but that needs a ton of bandwidth and crashes a lot. Now we're a happy TeamViewer customer. It just works, that's really really cool. Best Regards Heiko- wpkg-users mailing list archives http://lists.wpkg.org/pipermail/wpkg-users/ ___ wpkg-users mailing list wpkg-users@lists.wpkg.org http://lists.wpkg.org/mailman/listinfo/wpkg-users
