[WSG] Can someone reproduce these issues for me please?
Hi guys, I have a couple of issues with the site I'm working on. They have been reported by the client, and I'm having trouble reliably replicating any of them so I can't work out how to fix them. Can someone please take a look at http://216.119.123.23/ and look for the following errors: * On pages like About Us and Contact Details, the centre banner apparently stays stuck at the top of the screen (i.e., the content of the page disappears under it as you scroll, and it's always on screen). Does anyone else get this problem? I don't. More importantly, if anyone else does, how do I make it stay in place? * If you browse the catalogue, sometimes the product listings don't come up straight away. The page loads, finishes loading, and expands to its required height, but the content doesn't show up until you roll your mouse over a link. Then it magically pops into view. I only get this problem sometimes, they apparently get it all the time, and I can't figure out why it's happening. * In the View Details page for any of the products, there should be an Enquire Now button. It's there on mine. It's not there on the client's. They don't believe that it's really there at all, in spite of the fact that I can look in the code and see it. I really, really need to find some answers to these, since my client is understandably getting quite annoyed that these things are going wrong and I'm at my wits' end trying to figure out how to fix them. Any advice would be greatly appreciated. Cheers, Seona. __ ella for Spam Control has removed Spam messages and set aside Later for me You can use it too - and it's FREE! http://www.ellaforspam.com --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.733 / Virus Database: 487 - Release Date: 2/08/2004 ** The discussion list for http://webstandardsgroup.org/ Proud presenters of Web Essentials 04 http://we04.com/ Web standards, accessibility, inspiration, knowledge To be held in Sydney, September 30 and October 1, 2004 See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help **
Re: [WSG] Can someone reproduce these issues for me please?
Seona Bellamy wrote: * On pages like About Us and Contact Details, the centre banner apparently stays stuck at the top of the screen (i.e., the content of the page disappears under it as you scroll, and it's always on screen). Does anyone else get this problem? I don't. More importantly, if anyone else does, how do I make it stay in place? * If you browse the catalogue, sometimes the product listings don't come up straight away. The page loads, finishes loading, and expands to its required height, but the content doesn't show up until you roll your mouse over a link. Then it magically pops into view. I only get this problem sometimes, they apparently get it all the time, and I can't figure out why it's happening. * In the View Details page for any of the products, there should be an Enquire Now button. It's there on mine. It's not there on the client's. They don't believe that it's really there at all, in spite of the fact that I can look in the code and see it. G'day Seona I'm afraid that I can't replicate any of the problems at all. I've used Firefox 0.92, IE6, Netscape 7.1, Opera 7.23 on WinXP (with all the latest patches bar SP2) and Safari 1.2 on OSX However, the latter problem in particular sounds like a caching problem, either on the client's personal system or on their (or their ISP's) proxy server. The other two could potentially be something to do with the clients' settings, whether OS, browser or network If at all possible, I suggest investigating the problems from the client's computer since you are unable to replicate them yourself. Get the client to show you themselves. Then (if you haven't spotted a problem yet) use their computer yourselves to try replication. If you can replicate, then chase down the problem from there Sorry I couldn't help more Cheers, Lachlan ** The discussion list for http://webstandardsgroup.org/ Proud presenters of Web Essentials 04 http://we04.com/ Web standards, accessibility, inspiration, knowledge To be held in Sydney, September 30 and October 1, 2004 See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help **
RE: [WSG] Can someone reproduce these issues for me please?
Hi Lachlan, Don't be sorry for not being able to replicate the problem. If nothing else, I can use this email as proof that I'm not simply being contrary and refusing to help them. :) I'll look into the caching issues and see if that makes a difference. Cheers, Seona. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Lachlan Hardy Sent: Tuesday, 17 August 2004 12:20 PM To: [EMAIL PROTECTED] Subject: Re: [WSG] Can someone reproduce these issues for me please? Seona Bellamy wrote: * On pages like About Us and Contact Details, the centre banner apparently stays stuck at the top of the screen (i.e., the content of the page disappears under it as you scroll, and it's always on screen). Does anyone else get this problem? I don't. More importantly, if anyone else does, how do I make it stay in place? * If you browse the catalogue, sometimes the product listings don't come up straight away. The page loads, finishes loading, and expands to its required height, but the content doesn't show up until you roll your mouse over a link. Then it magically pops into view. I only get this problem sometimes, they apparently get it all the time, and I can't figure out why it's happening. * In the View Details page for any of the products, there should be an Enquire Now button. It's there on mine. It's not there on the client's. They don't believe that it's really there at all, in spite of the fact that I can look in the code and see it. G'day Seona I'm afraid that I can't replicate any of the problems at all. I've used Firefox 0.92, IE6, Netscape 7.1, Opera 7.23 on WinXP (with all the latest patches bar SP2) and Safari 1.2 on OSX However, the latter problem in particular sounds like a caching problem, either on the client's personal system or on their (or their ISP's) proxy server. The other two could potentially be something to do with the clients' settings, whether OS, browser or network If at all possible, I suggest investigating the problems from the client's computer since you are unable to replicate them yourself. Get the client to show you themselves. Then (if you haven't spotted a problem yet) use their computer yourselves to try replication. If you can replicate, then chase down the problem from there Sorry I couldn't help more Cheers, Lachlan ** The discussion list for http://webstandardsgroup.org/ Proud presenters of Web Essentials 04 http://we04.com/ Web standards, accessibility, inspiration, knowledge To be held in Sydney, September 30 and October 1, 2004 See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help ** --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.733 / Virus Database: 487 - Release Date: 2/08/2004 __ ella for Spam Control has removed Spam messages and set aside Later for me You can use it too - and it's FREE! http://www.ellaforspam.com --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.733 / Virus Database: 487 - Release Date: 2/08/2004 attachment: winmail.dat
Re: [WSG] Can someone reproduce these issues for me please?
On Tuesday, Aug 17, 2004, at 09:38 Australia/Sydney, Seona Bellamy wrote: I have a couple of issues with the site I'm working on. They have been reported by the client, and I'm having trouble reliably replicating any of them so I can't work out how to fix them. Can someone please take a look at http://216.119.123.23/ and look for the following errors: * On pages like About Us and Contact Details, the centre banner apparently stays stuck at the top of the screen (i.e., the content of the page disappears under it as you scroll, and it's always on screen). Does anyone else get this problem? I don't. More importantly, if anyone else does, how do I make it stay in place? Sounds like an issue with position: fixed. There again, if by 'centre banner' you mean the Flash file, it doesn't validate... Suggest you search the archive on this list for valid ways to include Flash files, or look for Flash Satay at A List Apart. * If you browse the catalogue, sometimes the product listings don't come up straight away. The page loads, finishes loading, and expands to its required height, but the content doesn't show up until you roll your mouse over a link. Then it magically pops into view. I only get this problem sometimes, they apparently get it all the time, and I can't figure out why it's happening. Sounds like either the Peekaboo or Guillotine bug. See http://www.positioniseverything.net/ for fixes. * In the View Details page for any of the products, there should be an Enquire Now button. It's there on mine. It's not there on the client's. They don't believe that it's really there at all, in spite of the fact that I can look in the code and see it. I presume the button is a form element. Form elements are really touchy in XHTML. Again, search the archive for clues. Difficult to be any more precise without info on what browser you're developing/testing on, and what browsers are showing the problem. Also, step one should *always* be to validate your code. You'll be chasing your tail for days, otherwise. If your client is seeing glitches with an old, non-compliant browser, suggest to him that he updates it. If he objects on the basis that some visitors will still get the problem show him how small the percentage is of visitors to his site who are actually using the old/bad browser - I bet it's tiny. If that doesn't work, stop trying to use XHTML. HTML4 is perfectly valid, and can still be Standards-compliant. We don't *have* to use XHTML; design and usability should come first. See http://www.zeldman.com/daily/0804b.shtml for an interesting take on this. HTH Nick ___ Omnivision. Websight. http://www.omnivision.com.au/ ** The discussion list for http://webstandardsgroup.org/ Proud presenters of Web Essentials 04 http://we04.com/ Web standards, accessibility, inspiration, knowledge To be held in Sydney, September 30 and October 1, 2004 See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help **
RE: [WSG] Can someone reproduce these issues for me please?
-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Nick Gleitzman * On pages like About Us and Contact Details, the centre banner apparently stays stuck at the top of the screen (i.e., the content of the page disappears under it as you scroll, and it's always on screen). Does anyone else get this problem? I don't. More importantly, if anyone else does, how do I make it stay in place? Sounds like an issue with position: fixed. There again, if by 'centre banner' you mean the Flash file, it doesn't validate... Suggest you search the archive on this list for valid ways to include Flash files, or look for Flash Satay at A List Apart. Yeah, this is the one remaining thing on my page that doesn't validate. I'll have a look at the alternative methods now that I have a bit of breathing space in this project. * If you browse the catalogue, sometimes the product listings don't come up straight away. The page loads, finishes loading, and expands to its required height, but the content doesn't show up until you roll your mouse over a link. Then it magically pops into view. I only get this problem sometimes, they apparently get it all the time, and I can't figure out why it's happening. Sounds like either the Peekaboo or Guillotine bug. See http://www.positioniseverything.net/ for fixes. Awesome. Turns out it was an attack of the peekaboo bug. Funny though, I could have sworn I tried applying that fix once before, then removed it when it didn't seem to help... Oh well, at least it's working now. *grin* * In the View Details page for any of the products, there should be an Enquire Now button. It's there on mine. It's not there on the client's. They don't believe that it's really there at all, in spite of the fact that I can look in the code and see it. I presume the button is a form element. Form elements are really touchy in XHTML. Again, search the archive for clues. No, it was just an image with a link around it. Anyway, I solved the problem by deciding that it didn't really need to sit in the top right after all and would look just fine sitting above the main content. SO without any fancy positioning applied to it, it seems to be showing up fine. Difficult to be any more precise without info on what browser you're developing/testing on, and what browsers are showing the problem. Also, step one should *always* be to validate your code. You'll be chasing your tail for days, otherwise. Did that. Like I said, the only non-validating thing left (before today's work that is, so I'll be re-validating before I finish up for the night) was the Flash movies. They'll hopefully be gone soon too. If your client is seeing glitches with an old, non-compliant browser, suggest to him that he updates it. If he objects on the basis that some visitors will still get the problem show him how small the percentage is of visitors to his site who are actually using the old/bad browser - I bet it's tiny. *grin* Already there with you. I had been told that they were using IE6/Win98 in the office, so I didn't worry as much about making the admin side of the site work in anything older. Then I was on site with them one day, had a look, and found out that they were actually using IE5. *sigh* Needless to say, they were willing enough to upgrade once I told them that most of their problems with the back-end would disappear if they did. :) And most of them did... just one or two that decided to be particularly persistent. If that doesn't work, stop trying to use XHTML. HTML4 is perfectly valid, and can still be Standards-compliant. We don't *have* to use XHTML; design and usability should come first. See http://www.zeldman.com/daily/0804b.shtml for an interesting take on this. I may consider that for future projects. This one's too near completion for such a reworking to be feasible - if all goes well, we hope to sign off on it at the end of the week. *crossing fingers in hope* HTH It did. Thanks. :) Cheers, Seona. __ ella for Spam Control has removed Spam messages and set aside Later for me You can use it too - and it's FREE! http://www.ellaforspam.com --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.733 / Virus Database: 487 - Release Date: 2/08/2004 attachment: winmail.dat
