Goodbye to Yojimbo

2007-05-14 Thread Don Truett
My last 3 Emails for support of my issues have gone unanswered over a  
period of two weeks. I still have issues that make Yojimbo unusable  
for me. Synching doesn’t via .Mac doesn’t even begin to work,  
although I’ve used the Terminal commands I was given and reset/merged  
the data. Items I delete still show up in the  
usernameLibraryCachesMetadatacom.barebones.yojimbo folder
Sometimes when I click on a Library item, it doesn’t show up in the  
viewer window - the last item viewed stays there and refuses to budge.
Seems like tech support gives you an attempt or two, then gives up on  
you. I can only think of two reasons for the poor support:
1. Synching is such a problem (verified by things I’ve read  
elsewhere) that BareBones is throwing their hands up.

2. BareBones just doesn’t care about losing a customer here and there.
I always thought that BareBones was a company of good reputation. I’m  
a fairly technically proficient user, so I’m not missing something  
obvious. As my trial runs out in a week, I guess I’m outa here.

Don Truett
[EMAIL PROTECTED]




Re: Goodbye to Yojimbo

2007-05-14 Thread Patrick Woolsey
Don Truett [EMAIL PROTECTED] sez:

[...]
My last 3 Emails for support of my issues have gone unanswered over a
period of two weeks. I still have issues that make Yojimbo unusable for
me. Synching doesn't via .Mac doesn't even begin to work, although I've
used the Terminal commands I was given and reset/merged the data. Items I
delete still show up in the
usernameLibraryCachesMetadatacom.barebones.yojimbo folder
Sometimes when I click on a Library item, it doesn't show up in the viewer
window - the last item viewed stays there and refuses to budge.
Seems like tech support gives you an attempt or two, then gives up on you.


I apologize to Don for the delays in getting back to him.

Although we never give up on addressing reported issues, because of the
complexities involved with syncing (i.e. a lot of stuff outside Yojimbo is
also involved), addressing such problems can be very difficult.
Accordingly, we appreciate your patience while we work through such matters.


Regards,

 Patrick Woolsey  /  Director of Technical Services
==
Bare Bones Software, Inc. http://www.barebones.com
P.O. Box 1048, Bedford, MA 01730-1048



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Re: Goodbye to Yojimbo

2007-05-14 Thread Ted Wood


Don,

Syncing is a complex issue, for sure. But there's many other factors  
to look at, and you might consider sharing a few of those details (if  
you haven't already).

- how are you connecting to the Internet?
- what speeds/latency are you getting from your ISP?
- does .Mac syncing work for other applications, such as Transmit?
- how large is your Yojimbo data store? Does a smaller store sync fine?

I'll peruse the list archives for past message from you to see if I  
can build a complete dialog of your experience. And then we can see  
how to help you out.


Other than syncing, how has your experience with Yojimbo been?  
Anything positive to share?


~Ted


On 14-May-07 5:13 AM, at 5:13 AM, Don Truett wrote:

My last 3 Emails for support of my issues have gone unanswered over  
a period of two weeks. I still have issues that make Yojimbo  
unusable for me. Synching doesn’t via .Mac doesn’t even begin to  
work, although I’ve used the Terminal commands I was given and  
reset/merged the data. Items I delete still show up in the  
usernameLibraryCachesMetadatacom.barebones.yojimbo folder
Sometimes when I click on a Library item, it doesn’t show up in the  
viewer window - the last item viewed stays there and refuses to budge.
Seems like tech support gives you an attempt or two, then gives up  
on you. I can only think of two reasons for the poor support:
1. Synching is such a problem (verified by things I’ve read  
elsewhere) that BareBones is throwing their hands up.

2. BareBones just doesn’t care about losing a customer here and there.
I always thought that BareBones was a company of good reputation.  
I’m a fairly technically proficient user, so I’m not missing  
something obvious. As my trial runs out in a week, I guess I’m outa  
here.

Don Truett
[EMAIL PROTECTED]





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