Effective Feature Requesting (Was: Happy with Yojimbo the way it is!)

[Lorin Rivers]

On Apr 29, 2008, at 6:54 PM, Keith Ledbetter wrote:



On Apr 29, 2008, at 1:41 PM, Scott J. Lopez wrote:


I see a lot of messages out there requsting Yojimbo did a lot of
things it doesn't and I just want to tell the developers I'm quite
happy with Yojimbo the way it is.


I think Yojimbo is a fine little application, too.  It's just a  
shame that because it lacks one feature (nested collections) I had  
to delete it from my hard drive.   I keep monitoring online, and I  
keep hoping that one day that needed feature will be added.  People  
with as much data as I have can't live without nested collections.



Not to pick on Keith (at all)...

It's almost universal that people who want something new or changed in  
a piece of software offer a solution (nested collections, for example)  
rather than an explanation of the problem they're trying to solve that  
they think their solution addresses. Since the developers have a much  
deeper, broader and nuanced awareness of what is and is not possible  
(or even desirable) than the public at large does, it's in best  
interest of you, as the person who want the change, to couch the  
request in terms of what you want to achieve rather than the method  
you imagine would allow you achieve the goal you have in mind.  
Engineers LOVE to solve problems...


One of the biggest challenges in the world of the Decider of What the  
New Version Does is inverting all these solution requests into problems.


My 67¢ (used to be 2¢, but with the devaluation of the peso, I mean  
dollar)...

--
Lorin Rivers
Mosasaur: Killer Technical Marketing http://www.mosasaur.com
mailto:[EMAIL PROTECTED]
512/203.3198 (m)



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Re: Effective Feature Requesting (Was: Happy with Yojimbo the way it is!)

[Scott J. Lopez]

For the people who complain it doesn't have XXX feature, did you only
notice this after your free 30 day trial period was over? There really
is no logical reason someone can complain they bought the product but
can't use it effectively because it didn't have XXX.

For those who sent Yojimbo to the trash because it didn't have XXX,
what product did you move to instead? What was it lacking that Yojimbo
has? Did you tell the developers of that product you were going to
trash it because it didn't have YYY that Yojimbo did? I would love to
hear the success stories of people who trashed Yojimbo because
something was better.

My point is, no one has any excuse to say they didn't know Yojimbo
couldn't meet their needs before buying it, and that any one product
will meet every feature they demand^H^H^H^H^H^Hrequest.

Scott

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