🤡 👍🏻 Am Mittwoch, 21. Juni 2017 14:20:11 UTC+2 schrieb Amir Mofidi: > > Thanks Martin! > That solved it for us. > > Den onsdag 21 juni 2017 kl. 10:47:43 UTC+2 skrev Martin Edenhofer: >> >> Hi Amir, >> >> Zammad is keeping all tickets. Did you install elasticsearch ( >> https://docs.zammad.org/en/latest/install-elasticsearch.html)? In this >> case just reindex all objects with "zammad run rake searchindex:rebuild". >> >> If you still can't search for all tickets, it seems to be an permission >> issue (older tickets could be in a group where you have no access). >> >> -Martin >> >> Am Mittwoch, 21. Juni 2017 10:43:25 UTC+2 schrieb Amir Mofidi: >>> >>> Hi fellow Zammad users, >>> >>> We've set up an installation of Zammad and it's working pretty well. But >>> we can not find tickets older that 2 weeks in search or when navigating >>> through overviews. >>> Does anyone know if tickets are being deleted from database or just >>> hidden in the views? Any way keeping all tickets? Because it causes us a >>> lot of issues when need to re-open a ticket but it's not there anymore. >>> >>
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