Hi, I work as Agent with Zammad and want to response to customers by just using my E-Mail Program. I get an "Update-E-mail" if something changes in the Ticket. Now i want to response on this E-Mail that way, that the customer gets my response as E-Mail. But my response is just written in the ticket and the customer can´t read what i responsed. Is there a way that he gets an ticket update by email with my answer in it?
I would appreciate an answer -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to zammad-users+unsubscr...@googlegroups.com. To post to this group, send email to zammad-users@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/1a2618f0-4c32-4ac5-9327-efee279bd060%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
