Hello everyone, I have been very happy when the role based access system appeared - and still are! Thank you very much.
The only thing I do miss currently is the configuration for 'sharing organization'. For my use cases this seems to better be integrated into the role system. The use case being: I do have several customers inside one organization, each of which opens tickets, gets replies, may use the web interface to i.e. see all their tickets. But only some of these persons inside that organization are managers and are allowed to see all of the tickets. So I would need a role 'see my tickets' and another role 'see my organizations tickets'. This might or might not render the organization setting 'is a sharing organization' unnecessary. Two possible reasons come to my mind for keeping that separate setting 'sharing organization' as an property of an organization orthogonal to the roles: (a) Very simple settings / default settings with just one customer role are more easy to manage. (b) More complex settings possible within the future, i.e. binding a single person to more than one organization might benefit by a flag per organization. Although it might be better to have roles per tuple of (user, organization) in that case. Anyway, as a summary: I would propose, ask for consideration of the idea to split the role 'customer (sees tickets)' to two roles: One to see personal tickets and one to see organizational tickets, i.e. 'customer' and 'manager' or 'customer_personal' and 'customer_organizational'. As an addition: In case the setting per organization should stay, the second role could be rephrased as: 'customer organizational (sees tickets according to organizations sharing setting'. Any feedback more than welcome and thanks for any considaration or exchange of arguments which might happen. Best regards Florian -- Florian Roscher private: m...@florian-roscher.de Debian: f...@debian.org PGP key / ID: 4096R/7FB590A0 (new key, August 2014) Fingerprint : 857E 4C63 59D6 1719 B960 DFFE C42F 75C7 7FB5 90A0 -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to zammad-users+unsubscr...@googlegroups.com. To post to this group, send email to zammad-users@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/cde927ba-e06b-e39c-b9e5-32f56ab19bdc%40florian-roscher.de. For more options, visit https://groups.google.com/d/optout.