Please reply to : h...@sriveninfosys.com Hi partner,
Please let me know, If you have any suitable consultants available on the below urgent requirement Title : Application Support Analyst Location : Westborough, MA Start Date : ASAP Duration : 7 months Only Eastern side resources will be considered Phone screen followed by In-person interview Need two professional references from recent projects DUTIES AND RESPONSIBILITIES DUTIES >> This position deals with supporting the iScheduler application and working with the STORMS Help desk and Henry Clay Blvd dispatch center generated incident tickets & customer problems. This position requires considerable amount of investigation into the nature and cause of incidents and problems - and to determine whether there even is a problem, or simply a failure to follow correct business rules. This position also requires a competent set of written and oral communications skills. The applicant needs to be able to explain iScheduler processes, ask questions and probe for appropriate responses, as well as express information in written form - whether in documentation or by way of email. A good set of people skills is needed. The job is not ''''heads down'''' coding job. It requires the use of diplomacy when interviewing people and in getting people to freely open up about an issue - that means having a willingness to do a lot of listening and to be patient ! - in order to get the interviewees to help identify and detail what appears to be broken or missing. Finally, the position needs to be able (without being seen as `judgmental`) to determine whether people are following procedures or are taking short-cuts, or have done something wrong and are shy about explaining the gaff. SKILLS >> 1) JCAPS - This iScheduler support skill is the primary difference from the Storms backfill job. We are not looking for the ability to be an actual JCAPS `developer`, as our team doesn''t actually support JCAPS. The candidate does need to understand how it works and how to use it. The important consideration is that the application we do support, iScheduler (a `sister application to STORMS), works closely with JCAPS in message processing with our interface partner applications. Our support personnel often need to do a lot of analysis work to determine where a given problem actually resides when messages get hung up `in flight`. 2) Considerable PL/SQL programming skills (working with stored procedures, packages, triggers, functions, and anonymous blocks of scripts) 3) Oracle skills (understanding Oracle release 10G relational data bases, indices & key fields), and the ability to develop impromptu or `Ad Hoc`/improvised queries to research data problems. I''d lean towards 2-3 years experience - 4) Java, J2EE, BEA Web logic - these will provide the candidate ability to accomplish his/her primary problem-solving mission. 5) Clear Case software library. 6) An understanding of `large format` multi-tier vendor software, such as Logica''s STORMS/iScheduler Work Management Application, understanding how they are put together and how they work technically. 7) An understanding of how interfaces work with these large applications utilizing approaches such as: Island /interface tables, MQ Series tools, API calls, File transfers, Experience with desk top software by Microsoft (VISIO, Power Point, MS Word, Excel, Outlook, even MS Project), A plus would be Business Objects and/or Power Builder experience. EDUCATION >> BS in Information Technology Thanks & Regards, Hari Technical Recruiter, Sriven Infosys Inc, Ph: (212) 999-6251 Ext: 218 Alt No: (646) 644-2894 Fax: (212) 658-9460 h...@sriveninfosys.com www.sriveninfosys.com Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, citizenship, disability, age, military or veteran status, and other characteristics. We help our clients, employees & partners compete and win! ************************************************************************************************************************** If wanted to be Removed, Please reply in the subject line "Remove". Sorry for the inconvenience caused. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "zilliontechnologies" group. To post to this group, send email to zilliontechnologies@googlegroups.com To unsubscribe from this group, send email to zilliontechnologies+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/zilliontechnologies?hl=en -~----------~----~----~----~------~----~------~--~---
