Dear Partners,
We have an immediate requirement for a Project Manager - Call Center Applications / Workforce Management (WFM) Solutions for our client based in San Jose, CA
Location: San Jose, CA
Duration: Contract / Rates: DOE
ROLESuccessful candidate will become an integral part of the Project Management team by technically driving/managing projects to ensure timely and successful project completion
SKILLS, EXPERIENCE EDUCATION- 10+ years of IT experience with last 4+ years as Project Manager handling implementation and deployment of Call Center Applications / Workforce Management (WFM) Solutions
- Minimum 2 full life-cycle implementations of Call Center Applications/WFM solutions is a must
- Experience of implementations in a multi-national or multi-location (remote teams) setting - Firm understanding and hands-on implementation experience of Call Center/WFM applications in a large organization set-up- Experience of working on Aspect eWFM is a must- Experience on integrating Aspect and Genensy solutions with custom applications- Prior experience of working on Genesys application will be a plus- PMP project management certification is preferred but not required- A four-year college degree in Computer Science or Information Systems is preferred; however relevant education and/or job experience can be substituted.
RESPONSIBILITIESProject /Practice Management- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements- Identifies resources needed and assigns individual responsibilities- Manages day-to-day operational aspects of a project and scope- Create project SDLC documents, i.e. Planning / Requirements / Design / Train / Deploy / Post-Deploy- Reviews deliverables prepared by team before passing to Program Manager/Client- Minimizes our exposure and risk on project- Ensures project documents are complete, current, and stored appropriatelyThanks,SonaliZealTech Inc. Phone:510.870.5025 * Cell: 510.449.5280 * Fax : 510.372.0571
Thanks,
Sonali
ZealTech Inc.
Phone:510.870.5025 * Cell: 510.449.5280 * Fax : 510.372.0571
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