New contract opportunity in Bensenville, IL! *Reply to t...@beyondtekit.com *
*Infrastructure Engineer* *Bensenville**, IL* *Eight Month contract* Plan, design, develop and implement an Aspect IVR Upgrade. Provide subject matter expertise around specific technologies. *Role Specific Responsibilities *· Identify changes needed in the infrastructure configuration to achieve the technology organization goals · Define aggregate demand data in support of budget plans and make recommendations for ways to improve performance and / reduce costs · Supports the infrastructure strategy reviews and development by performing applicable analysis · Implements technology and infrastructure changes for platforms, performance and scoring. · Analyzes system response and determines tuning recommendations to improve performance. · Manage effective issue identification and resolution process; serve as the focal point for infrastructure-related issue / crisis resolution · Identify opportunities to save costs and more effectively manage assets and escalate the opportunities · Ensure communication of process and procedure changes to key stakeholders · Design an effective test plan for any new / changed infrastructure technology and work with Project Managers, QA / Testing Managers and Release Managers to ensure its implementation before the client takes possession of the system · Support identification and collection of metrics and performance reporting processes · Monitors delivery against SLAs and reports exceptions to management · Participate in process improvement initiatives, when applicable *Business Partnership* · Maintain contact with the business users to proactively identify needed changes · Establish working relationships with technical, business and sourcing counterparts · Participate in process improvement initiatives *People Management* · Manage individual workload and deliver to agreed upon milestones · Proactively promote consistent project-based performance measurement and skill development of junior staff · Actively participate in HR performance measurement processes · Demonstrate ability to work in team environment and help resolve issues · Provide input to staffing plans at the project-level to identify key / required skills *Qualifications* · College degree in related technical / business areas or equivalent work experience · Understanding of the technology organization and / or business and technology · Re-engineering / process improvement experience, leading and coaching quality improvement projects · Strong change management skills; change agent · Excellent problem solving / analytical skills and knowledge of analytical tools · Excellent written and verbal communication skills · Ability to create / define metrics that accurately reflects the current state of a given process · Knowledge of Six Sigma, CMM and other relevant methodologies *Skills* · SQL · HPUX · PERL · Firewall · IVR *Additional skills* · Aspect eWFM *Thanks and Regards Tom BeyondTekIT Tel: 714-857-2002 - Ext -819 Fax: 714-364-9705 t...@beyondtekit.com www.beyondtekit.com* --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "zilliontechnologies" group. To post to this group, send email to zilliontechnologies@googlegroups.com To unsubscribe from this group, send email to zilliontechnologies+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/zilliontechnologies?hl=en -~----------~----~----~----~------~----~------~--~---
