Hello,
Following is the opening with our direct client. JB#253 *Position Title:* Process Mgmt/Support *Location(s):* BEDMINSTER, NJ or SOUTHFIELD, MI or ATLANTA, GA *Phone interview-* Yes *Type*: Contract *Duration: 12 months* *Rate: *$50/hr *Project Description:* (What project will the contractor be working on?) Will support the ITIL-based process integration activities associated with the transition of Custom Managed Network Services contracts. *Job Description:* (What will the contractor do on that project?) -Produces customized processes based on the client's maturity level with each of the ITIL process (Incident Management, Change Management, Service Request Management, Capacity Management, etc.). -Develop Policies and Procedures Manuals, Desk Level Procedures, and Custom Workflows for the Life Cycle Management (LCM) teams. -Develop Interface Agreements for technical work centers and Managed Third Party (MTP) vendors. -Create Level One Telecom Troubleshooting Scripts and identify Minimum Data Sets for the Service Desk. -Assist the System Development team with requirements gathering for electronic bonds and database activities. -Assist the System Development teams with User Acceptance Testing. Conduct Operational Readiness Testing and training for LCM, MTP, Service Desk, and client IT teams. Produce the Training Manuals/material, and conduct training for the LCM teams, work centers, and Service Desks. *Following Skill must be there in the resume demonstrated in the project experience* *Skills Matrix * *Skill * *Experience * *Need * 1) ITIL Service Mgmt Intermediate Required 2) Project Mgmt Entry Level Desired 3) Process Development Intermediate Required 4) Managed Network Services Entry Level Desired 5) Documentation Development Entry Level Required *If you are interested in exploring this opportunity please send me your updated resume with the following details. * Rate/Hr: Availability: Skill matrix: *Contact me if you require more information on it or you have any query. * * * -- Thanks & Regards, Sameer | Recruiter | 347-414-9685 Work E-mail ID: [EMAIL PROTECTED] Yahoo messenger ID: sameer_sinha7 Google Talk: [EMAIL PROTECTED] ***Join Me: http://groups.google.co.in/group/SAMSin?hl=en Be linked on: LinkedIn: http://www.linkedin.com/in/samprofile Catch me on: http://snipurl.com/joinme-9685 --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "zilliontechnologies" group. To post to this group, send email to zilliontechnologies@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/zilliontechnologies?hl=en -~----------~----~----~----~------~----~------~--~---
